DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,113 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,113 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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James O.

Ayberk Bilgin

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351

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DPD falsify signatures I’ve lived in various London postcodes - at the moment in E17. In all places DPD have falsified signatures. Frequently i’ll get a text saying my parcel has been signed for when DPD have delivered it but not asked me to sign for it. Even worse they frequently leave it on the doorstep and then sign for it themselves. This proof of signature is what verifies to the seller that the item has been delivered. If it’s stolen from the doorstep and the buyer has not signed for it but there is ‘proof of signature’ because DPD have done it themselves, this opens up a legal can of worms. Despite complaining to DPD on every occasion it still happens. I now no longer buy from companies who choose DPD as their courier company.”

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Posted 5 years ago

“I would buy Andy a bottle of single malt for his funeral and disperse it on his grave but I would let it pass through my kidneys first”

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Posted 5 years ago

“Hi Everyone, I usually don't leave negative comments but with DPD I have to they're terrible and horrible all together, their drivers steals people items signs for staff and claim they've delivered when they hadn't and when you call their customer service you hear different stories each time you call they are super terrible. I've had bad experiences with them 4times now it's rather my things goes missing or I hear I'll hear tomorrow you will get your staff. Don't use them if I could help it not to give them a star I would. Such a terrible company honestly.”

Helpful Report

Posted 5 years ago

“I don’t know what to say, i sent 7 parcels from Edinburgh to Italy the 20 of may, 6 of them came damaged, so damaged that they were open, even wet, no refund even if i payed for an additional insurance. One of the parcel is lost. I am still trying to understand the whereabouts of my missing parcel, and after two months they say that if it is deemed lost they don’t want to refund me because they say that the parcel contains “personal items”. Personal items are prohibited in the parcel... i would like to know what they consider as personal items since the parcel contains clothes. These guys are a bunch of frauds in disguise, choose them if you want to punish yourself. I am so angry that i will publish this on every review site i can to let everyone know this. Attached to this review i put the conditions of the parcels upon arrival”

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Posted 5 years ago

“Very poor delivery service ,will not recommenced use this service”

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Posted 5 years ago

“Very poor delivery service ,will not recommenced use this service”

Helpful Report

Posted 5 years ago

“DPD were not great. Tried to deliver on the wrong day and then, after we rearranged for the Saturday, they messaged at half 5 (after I'd stayed in all afternoon) to say parcel would be delivered on Monday instead. I arranged to pick up the parcel from depot on the Sunday but had to wait another 50 mins for them to find the parcel, even though I'd arranged in advance to collect it. Everyone I spoke to DPD was very nice but it was surprisingly difficult to have a parcel delivered”

Helpful Report

Posted 5 years ago

“I was expecting a parcel delivery from a company named Primrose.co.uk DPD being the courier, Primrose sent the parcel by the courier company DPD on 15th July 2019 to be delivered the next day 16th July to my address in Clacton On Sea Essex. I received a text message from DPD driver Filipe that my Primrose order would be delivered between 10:32-11:32am My parcel did not arrive! Upon tracking my parcel on the DPD site, it told me the parcel was delivered in Ipswich Suffolk? a totaly different town and county and signed for by someone named Lawrence? Not a name known at my correct address? I do not recommend any person or company to use or rely on DPD as the Courier Service.”

Helpful Report

Posted 5 years ago

“Please understand where I am coming from. Exactly four months ago to this day, I first wrote to the Customer Service department of DPD Lithuania regarding two missing packages. I had dropped six parcels in their Kaunas pickup point to be delivered to my residence in Lisbon, Portugal. Two weeks went by without any delivery until they started arriving, two by two each time. The last two parcels however, were missing, After days of calling the Lithuanian offices and the Portuguese Chronopost ones, they finally located one of them in the North of Portugal, seemingly without a Receiver's address. Although eventually this one got delivered back to me (albeit completely wrecked), no news about the remaining lost parcel, No. 05810001447479G. After weeks on end without receiving news from them, I made the request for a second and then later a third search for the missing parcel. I never received any feedback from them whatsoever. I can only assume that no efforts were made to find my parcel. I sent pictures of the other packages (which were completely destroyed) and described the package itself over and over again. I provided a detailed description of the contents of the lost parcel (i.e. a Playstation 4 console, over a dozen of PS4 Video games, over twenty DVDs, several books, detachable 60" LG flat screen TV legs, several shoes and other assorted items of clothing). Finally I asked for a lost item claim form, filled it out and sent it back to them. Another two weeks went by with no news from them. Reminder emails from me went unanswered, time and time again. At last this, I received a reply from DPD Lithuania: no mention of any searches made, if any. Only that I am to receive in my bank account a small fraction for my loss. 198 euros to be exact, less than a 1/4 of the (underestimated) value of my lost belongings. All this stemming from a compensation formula minus the transportation cost ( transportation of the lost parcel?). The delay and misplacement and the ruinous state upon arrival of my parcels notwithstanding, after months of countless phone calls and unanswered emails, I am led to conclude that DPD has the worst customer service ever. I felt repeatedly ignored, my needs and requests neglected and my property carelessly mistreated time and time again. I can honestly say that if anyone has goods they need to send, I'll tell them to avoid by all means DPD like the plague! I honestly don't care of the policy of Parcel Post regulations. I made the underestimation of 800 euros for my loss and they take over two weeks to answer me that I'll receive 198 euros? After losing not one, but two parcels and taking over a month to give me any reply whatsoever? Worst company ever!”

Helpful Report

Posted 5 years ago

“This has been the most frustrating experience ever - got a delivery time 1 -2pm Sat - knew I couldn't be in - they would not leave to safe place - requested leave with a neighbour - they didn't bother - they rebooked for sunday even though emailed to say no chance of being in - they would not allow redelivery to work place where definite signature and safety - re requested leave with neighbour - neighbour definitely in - no attempt made. left a not pleading with them to deliver to work address - which is just down the road and easier access than home - didn't even acknowledge note - tried live chat - this is an automated and repetitive message not a real person Card left to say re delivering on Monday - waited in - then checked with web site which said parcel being held awaiting instruction - now need to see what Tuesday brings - apart from maximum irritation. Please do not use this company - no flexibility - who is in between 1 and 2pm on a Sat or Sun!!! Don't even know where the parcel is coming from”

Helpful Report

Posted 5 years ago

“If I could give no stars I would! Having ordered a fridge for our holiday home in Norfolk I have waited in all morning for delivery as stated between 12.26 and 13.26. The number of our holiday home was clearly marked on the item. When delivery didn’t happen in that time I checked the status on the website to find the driver had taken a photo of the reception area marked closed and driven off! Fair enough if I hadn’t signalled that the address was 84! Easy enough to look! I also had my mobile and fully expected the driver to call and say where about are you? But no! So now I am stuck with a fridge that needs to be redelivered tomorrow yet I have to be at work 4 counties away!! The option I have, as calling customer services was pointless as you can’t speak to anybody, is to drive back up to their Norfolk depot tomorrow evening on to the holiday home and back to my house, a nice 7 hour round trip! Thanks DPD!!!! Absolutely pathetic!”

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Posted 5 years ago

“DPD failed to deliver 10 times out of 15, including going to the wrong address, not turning up, taking a photo of the house without getting out of the Van and generally being unhelpful, incompetent and even lying. My experience with all other courier companies is fine. DPD must either have rotten management or a rotten business ethic to cut corners. Dont do on line shopping if DPD are the courier.”

Helpful Report

Posted 5 years ago

“The worst delivery company in the UK - Liars and scammers, how are they allowed to operate in this country. I had a delivery today and stayed home from work all morning. Around 11:20 I get a failed delivery alert. I instantly rang the help-line to find out what had happened, I was told that the driver tried to deliver it and rang the bell multiple times waiting for me to answer few minutes. There is no way in the world this is true, I'm sat in my flat right now and there has been no bell or knock all morning. The only option now is to go half away across London to the depot. The customer service line said they believed the driver over me, the customer, even though I rang as soon as it was marked undelivered. Either the drivers are a bunch of lazy scamming liars who are running rings around the company, or the company is complicit in the scamming and lying. I will never be buying anything, from any website or seller online, ever again in my life if they use DPD delivery. I will also be passing the message onto my friends and family. DPD = SCUM. Avoid.”

Helpful Report

Posted 5 years ago

“What can I say about DPD delivery? I never requested for redeliver the next day, however I had urgent parcel. It's the 92th of the driver's deliveries. He was here at opposite where I work. I asked him politely and refused to give me the urgent parcel and have to wait for another 2-3 hours till he delivers this bloody parcel. How disgusting is that? I repeatedly said, it's just round the corner and can't see why don't he just delivers this urgent parcel to me? Simple as that? I used to be asking my home DPD (Stanmore) to give me the parcels and there's no problem at all. What is the difference can it makes for everyone? I never understand that. I tried to email DPD customer service. No responses from them at all. A lack of communication, I must say. I have enclosed the attachment of the map. It explains all - I didn't understand how it works out.”

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Posted 5 years ago

“I am still waiting delivery of my parcel from espares now 10 days late. According to track my parcel it's been boomeranging between Croydon and their Birmingham depots and has been at Croydon since 4.7.19 at 2.15 am. All emails have been ignored and to ring them it's over £3 a minute. If I could give them no stars. Absolute joke as a delivery company. They are French owned so what more could you expect!”

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Posted 5 years ago

“Twice this week, the driver knocked on the door and turned around and left a note saying he missed us! He didn't even give me 30 seconds to get to the door! This is terribly frustrating when you are eagerly awaiting a parcel!”

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Posted 5 years ago

“This is a rubbish company who do not care about the people they are delivering to !! Customer service think it`s funny if they mess up your delivery ! I would give this lot zero stars , and even less for customer service ! It`s a shame companies like these think they can treat customers so bad!”

Helpful Report

Posted 5 years ago

“I have bad experience they dont deliver properly. There driver is to lazy to find the address. Worse delivery service ever. Even the costumer service is un helpful. I request for a refund of my item due to bad delivery. I did not receive my parcel.”

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Posted 5 years ago

“In the last week I've had two deliveries from DPD that have had to be redelivered. This isn't the first time. I work from home. I have a doorbell and a dog that barks incessantly when the door bell rings. The doorbell can be heard throughout the house and similarly if anyone knocks too. And yet both times the card was pushed through the letterbox for redelivery. I have no trouble with any other company or royal mail deliveries so I can only assume they have no fingers free with which to press the doorbell (that big button by the front door) or their hands can't form a fist shape to knock? It makes one wonder if they're behind schedule or on commission for redeliveries?”

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Posted 5 years ago

“Absolutely disgusting. This is not the first time that it says my parcel has been delivered and signed for by myself. The funny thing is im not even in the country to sign. So someone has forged my signature.”

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Posted 5 years ago

DPD is rated 1.2 based on 5,113 reviews