DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,109 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,109 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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James O.

Ayberk Bilgin

Anonymous

351

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rude drivers, Poor information or no delivery information, They never leave a card to say they attempted delivery even though the tracking system says they did. I have never had a good experience with DPD, in fact it usually costs me to collect my parcel. I wouldn't use them if i had a choice.”

Helpful Report

Posted 3 years ago

“The third time you return the package to the sender from PL to UK because you have lost the recipient's data in your system!!!!!. It is not possible in your system to go further and print a label without providing it!!!! You don't feel like admitting your mistake !!! you will not agree to return the money for the shipping that was returned from your corrupt wrong system !!!! I warn everyone !!!! avoid this monopoly !!!!! Loses data for international delivery on the way between customs, returns the package to the recipient and does not return money for their own mistake in their system. They lost the data for the recipient three times now and withdrawn the package, which gave me a bad opinion, no refund for shipping, I do not recommend it, avoid it and as far as possible !!!!!!!!!!!!!!!! As for me, a total septic tank with no responsibility!!!! I will never send anything through you again, totally time wasters!!!!!!!!!!!!!!!! With no responsibility for their own corrupt bugs on the system!!!!!!!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 3 years ago

“It’s the worst service you could have for international courier. The parcels are never delivered on time or even just late. You should be expecting to pay at least 25% of what you have paid here with a delay in delivery of up to 7 days.”

Helpful Report

Posted 3 years ago

“Ordered from appliances direct next day delivery DPD attempted delivery 2 days later and to the wrong address grr. organised for the item to be redelivered the following day DPD contact me the following day to say unfortunately they had damaged the item and i needed to contact appliances direct grrr. Ordered a replacement never arrived apparantly DPD had again damaged my item i am now waiting and hoping that my third re-ordered item arrives in 2 days undamaged and to my address but to be honest i dont have much faith. Avoid companies that use DPD”

Helpful Report

Posted 3 years ago

“USELESS parcel guaranteed delivery next is at least 3 days late. (Still has not arrived) Waited in as they "said" it was out for delivery.. Not arrived.”

Helpful Report

Posted 3 years ago

“Waited in all day don’t your drivers ring door bells or knock just a card in my post box it’s a large parcel now I have to get a taxi to the store they left my parcel at very poor service”

Helpful Report

Posted 3 years ago

“Absulte Katastrophe, läuten nie an, Kundenservice Katastrophe!!!!!”

Helpful Report

Posted 3 years ago

“Very good service. Always polite and helpful drivers. If I could I would only use DPD!!!”

Helpful Report

Posted 3 years ago

“Absolutely terrible. Call them selves a delivery company. I could do a better job on my own.”

Helpful Report

Posted 3 years ago

“Worst courier company ever, paying for premium collection next day, two days after the parcel it's still not collected. Customer service ... let's even forget about it. Never again”

Helpful Report

Posted 3 years ago

“I have been waiting all day for my parcel, literally sat in the shop window to see a DPD van driving away then receive a text to say "sorry we missed you". Tried calling the 01212750500 and it's a robot with NO possible way of talking to a human. Very poor service”

Helpful Report

Posted 3 years ago

“All the staff from the dpd are the worst.. they dont want to help customer. Extremely poor customer service. They keep messing up the deliveries.”

Helpful Report

Posted 3 years ago

“Ordered an item from Ryobi paying a delivery charge for home delivery. Received the text from DPD giving the 1 hour delivery window slot.Was in when the driver arrived but by the time I got up the stairs to open the door he'd gone leaving the infamous note telling me to pick it up from my local pickup shop.A Costcutter shop in Plymouth,Devon where I was given another time slot to collect it. I live across the water in Cornwall.The journey would take over 40 minutes to get there. A double irony is that the driver would have to pass through the area I live and where a more suitable Costcutter shop is.Phoned DPD distribution centre at Roche and a helpful woman said they would redirect. Then received another message saying it was to be delivered to Plymouth. Phoned them again and spoke to a woman who should be the stereotypical example off how not to run Customer Services! Didn't want know or apparently care! Phoned Ryobi, cancelled the order and am now awaiting a refund. Sadly Ryobi's loss and a lesson learned by me never to order goods that are delivered by this shambolic company Share”

Helpful Report

Posted 3 years ago

“0 stars I paid for two parcels with insurance to be delivered from London, UK to France, Cannes. I packaged and stuck on all the requested labels. I took the day off work on a Wednesday for them to come, I was advised they would come between 10-2, I stayed waiting and by 3 gave them a call and was told that the driver was lost but he will definitely be with me by 5pm, at 5:05 I rang back and was told that the driver will come the next day (Thursday) I waited at home for another day after calling several times, they lied again saying the driver was lost (my building has been here since 1970s, its very easy to find using any satnav or map) anyways I was hung up on by several call operators, and was given the same excuse and was then told to wait till friday, Friday the same thing happened, so I cancelled my order and requested a refund. I was told to fill out several forms to get a response to see if im eligible for a refund, and still didn't get any response. In conclusion, they took my money and didn't send my packages. and also received terrible customer service from majority of the call operators.”

Helpful Report

Posted 3 years ago

“Your driver Gentjan was friendly, polite, helpful. He carried heavy boxes in for us, being pensioners. Delivered within time slot on Tuesday 12th Sept. Brilliant driver.”

Helpful Report

Posted 3 years ago

“i dont know why the negative reviews. Each time I use them they are fine. On time. Tracking is easy. Courteous. Compared to Fed Ex god help us. I would use DPD and never any other company”

Helpful Report

Posted 3 years ago

“I ordered from Amazon on 1st October for Prime one day delivery. Was sent a message on 2nd October with a time slot by my driver Issam. Time slot came and went and was then sent another message to say that delivery was delayed but would still be attempted that day. Another message came to say that they had missed me and that my parcel was at a collection point- a Premier shop miles away from my address. I then received another message to say that delivery had been attempted but they had missed me but the message was sent 40 minutes BEFORE the alleged attempted delivery and AFTER the message which said that the parcel had been left at the collection point. On 3rd October I got a message to say that my delivery would be attempted and later received another message to say that delivery had been attempted but they had missed me and this was sent 20 minutes BEFORE the time of the alleged delivery! When I looked at the tracking advice, they had had the nerve to say that "Customer had requested that the parcel be taken to the collection point" when I had had no communication with this company at all. No attempts were made to deliver this parcel as we were in all day and DPD certainly came nowhere near my address. I have contacted Amazon who have allegedly spoken to DPD but, to date, I have had neither parcel nor refund. I wish Amazon would state at point of purchase who would be delivering the order as I would just not order anything that was going to be delivered by DPD. In our village and surrounding ones they are known on the village Facebook pages as Disastrously Poor Deliverers. Awful company. Completely dishonest and useless!”

Helpful Report

Posted 3 years ago

“1 star because no star isn't an option. One of the most unprofessional incompetent delivery companies that exists on the face of the universe.”

Helpful Report

Posted 3 years ago

“I have tried all the contact places I have been on live chat, what's app, Facebook, Twitter etc, and the contact form and no one has helped me so because of this I now can not change my one hour slot for today you really need to improve your customer service and contact system not very impressed with your company”

Helpful Report

Posted 3 years ago

“If I could I give 0 stars, there drivers never come to the address, they just say sorry I missed you!! Happed 4 times now, I have to track them down and find my delivery! Most of the times the boxes are open and when you ask them why they blame the company that had send the delivery”

Helpful Report

Posted 3 years ago

DPD is rated 1.2 based on 5,109 reviews