DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,107 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,107 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

Roebuck Lane, - United Kingdom
B66 1BY

Write Your review

Tell us how DPD made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

James O.

Ayberk Bilgin

Anonymous

351

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give no stars, I would. Terrible service and total liars. I waited in all day, then received a text saying that they tried to deliver my parcel, but couldn't as nobody was in. Total lies, I've been sat in my house all day!! They then said they wouldn't try and re-deliver and that I would have to go to the local shop to collect. Why people keep using these useless idiots is beyond me. TERRIBLE SERVICE!!”

Helpful Report

Posted 2 years ago

“Several months in delay for my order”

Helpful Report

Posted 2 years ago

“DPD is a terrible delivery. They said that the parcel will be received tomorrow until 5 days later, still haven't received my package even though it still says delivery tomorrow.”

Helpful Report

Posted 2 years ago

“It is not the first time, I order the item from Amazon, the items have the status of "Delivered", which in reality was NOT delivered by DPD! but in the end, they don't even know where it is. TERRIBLE SERVICE!”

Helpful Report

Posted 2 years ago

“They tried to deliver my parcel the day before the agreed schedule day . The driver never rang the door and then I got a notification saying my parcel is 2 miles away in a co-op shop . I was so annoyed that first they didn’t attempt another delivery on the actual date they were meant to deliver and nobody even bother to notify me that they were to deliver early .”

Helpful Report

Posted 2 years ago

“DPD drivers are absolutely incompetent. Several times my deliveries didn’t come but I received emails informing “I’ve missed my deliver” whilst sitting at home. They’ve sent my parcels to a pick up shop which wasn’t even close to me. According to Customer service they are not able to change the delivery option so therefore service users are suffering the consequences because of their own employees. Be careful if you get a guy called ‘Mubaasar’ as your delivery man cause he will not even attempt to ring the bell!!”

Helpful Report

Posted 2 years ago

“Utterly rubbish. Ordered through amazon but they decided to post through dpd... great,,, now I knew it was going to be a ball ache to get my parcel. My house is a little awkward to find - but every other delivery service (even the infamous Hermes) gets there in the end.. Clearly no attempt was made. My wife was in all day so not missed.”

Helpful Report

Posted 2 years ago

“Absolutely terrible service. Husband took a day off work (unpaid) to wait in for the arranged delivery. They “forgot” to put my parcel on the van. I only found this out when I rang to find out what time it would be delivered. Got the phone put down on me 3 times and laughed at by the advisors. Promised calls back-24 hours later I’m still waiting!! Then told because it was my fault the item hadn’t been delivered(?! Despite being told that my parcel had been missed by the depot and never went on the van!) they couldn’t deliver it the next day and I would have to wait until Monday. Rude and unhelpful: an absolute disgrace.”

Helpful Report

Posted 2 years ago

“Words fail me on how incompetent this company is. Two emails and text messages to tell me my parcel hasn't been able to be delivered. I've sat all day in my office looking at the drive. No delivery. Then the picture they took is of the secondary school next door which is open btw. Took the time to drive out to the village but couldn't be arsed to actually look for the address. Why is this company even trading? Karcher are a bunch of idiots for employing them to deliver their products.”

Helpful Report

Posted 2 years ago

“Gave me a one-hour timeslot on a Friday morning when I had other things to do and told me it could not be changed. Fine, I scheduled my plans around that. Then the parcel did not arrive within the one hour window. About 30 minutes past the end of the one hour window, they gave me an updated delivery time. The parcel did not arrive by that time, either. It is now an hour and a half past the end of the 'one-hour window' and my parcel is not here. It is a cake that I need for a birthday party tomorrow, but I cannot sit here all day waiting for it. Bad service, inaccurate timeframe. It is also irritating that they say you cannot change the one-hour window, but they can apparently change it whenever they feel like it.”

Helpful Report

Posted 2 years ago

“Paid extra but received item late. Rang up and the lady said we can deliver the item next day, well I didn't pay for next day delivery. If you say you are going to deliver on the day in the time slot you provided you should keep to it. When I eventually got the item the delivery man was holding the item in the corner so it bent. It was card stock so needed to be handled better. I had to send the item back as it's no use to me now.”

Helpful Report

Posted 2 years ago

“What went wrong well everything said no-one was home even though my cctv shows no driver even got to my address. The photo the driver uploaded to prove that he had tried to deliver showed a car send a hedge both of which I don't own. The sender then changed to express delivery before noon on next day. Dpd emails then said delivery after 2.30 And they want more directions even though I've installed the DPD app using what 3 words. Words fail me at the levels of indifference and incompetence shown”

Helpful Report

Posted 2 years ago

“Very angry Very angry. Message to say no signature needed but then parcel taken to ‘local’ collection point which was anything but local. No option to contact them or re-arrange delivery. I had to drive into town, pay car parking and waste an hour collecting. To make it worse, loads of messages saying I was helping the planet by collecting. Really???”

Helpful Report

Posted 2 years ago

“The DPD delivery drivers do not even attempt to drop your package it's clear as the picture is usually a random lane or house. I don't know why any companies use them!”

Helpful Report

Posted 2 years ago

“Late and a lack of transparency with every delivery.”

Helpful Report

Posted 2 years ago

“I agree with all the bad reports waste of time waste of money oh think managers are virtual”

Helpful Report

Posted 2 years ago

“I unfortunately had to make a claim for a lamp that was collected from the seller by a DPC courier and delivered to my door. The lampshade and base were well packaged. Just about everything is on their excluded items list for sending. What's the point in the courier if their is such a list? My lamp base was smashed and it can only be because the parcel was roughly handled. The shade itself was in a box inside the box and fine. Although base which is quite delicate, was wrapped in bubble wrap and the box was lined with large bubble wrap. My claim was refused! Any excuse not to pay out for their couriers handling of the package. Never use them again.”

Helpful Report

Posted 2 years ago

“Absolutely awful. They didn't even attempt to deliver it because it was small enough to be posted , they just left it at a shop”

Helpful Report

Posted 2 years ago

“I waited in my house for a delivery, they never even knocked on or rang my doorbell, just shoved a depot card through the door. I went out to stop the driver but he drove off, blatantly ignoring me. Then today, found out my parcel was being delivered by dpd between 12:45-1:45. I was worried I was going to be late in, so I had a safe place specified just in case. I arrive home exactly 12:45, to find dpd driving off from my house, and not leaving my parcel in a safe place when it does not need a signature. Abysmal company.”

Helpful Report

Posted 2 years ago

“The usual !! This has happened on 3 occasions now. I wait in for the delivery and get a text to say 'we were not able to deliver your parcel as you were not home', even though I have sat in and waited especially!!!!!!!!!! If I now see my package is going to be delivered by DPD I ask for it to be sent by another company.”

Helpful Report

Posted 2 years ago

DPD is rated 1.2 based on 5,107 reviews