DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,111 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,111 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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James O.

Ayberk Bilgin

Anonymous

351

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID using DPD! Same Parcel lost twice 48 hour service took more than three weeks and ended up delivered to the wrong address to top off Customer service were useless.”

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Posted 5 years ago

“Another lost parcel !! What else can I say? Simply do not ever trust DPD with you parcels, It will get stolen by an employee, that is the ONLY explanation of how the disappear ..”

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Posted 5 years ago

“Excellent service, came bead on time”

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Posted 5 years ago

“This company failed me at the most important time of year !! Having paid £9 for next day delivery , my parcel containing items for Christmas was finally delivered 1 week later. This ruined my Christmas. Try looking for help online, not easy and after writing to chief executive to complain I was fobbed off by his secretaries . Their suggestion was for my student daughter to pay £60 return taxi fares to collect the parcel from their depot On Christmas Eve, wondered why she declined, when I had already paid for it to be delivered to her door. BE WARNED THIS COMPANY ARE USELESS, AVOID LIKE THE PLAGUE !!!!”

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Posted 5 years ago

“Said they delivered, will not answer correspondence. Out of pocket, My recommendation is to avoid this courier like the plague.”

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Posted 5 years ago

“Terrible service from what used to be a good delivery service. Delivered twice to a wrong address despite my attempt to inform them that they had gone to the wrong place. They make it really hard to contact customer service and get some help. Terrible.”

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Posted 5 years ago

“Rubbish service. We were relying on the delivery but the incompetent driver went to the wrong house several doors away despite huge house number on our wall. We were then advised delivery failure because we were not there. Their scheduling is at fault for not giving enough time to verify addresses. Will avoid using vendors that use this outfit.”

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Posted 5 years ago

“Terrible,terrible,terrible.You have been warned!”

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Posted 5 years ago

“still waiting for my parcel for 2 days and is impossible to contact customers service by phone, i am not shore how they still in business”

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Posted 5 years ago

“When I get transferred to my local depot I get cut off immediately. Disgusting rubbish customer service.”

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Posted 5 years ago

“Delivery takes an eternity They communicate a delivery date and hour but don’t show up and then have no explanation why it wasn’t delivered. Happened twice for the same order so far. Then again announcing a delivery date but on that date, when checking their status page, it says that after all they again won’t be able to deliver. This time because the delivery truck was full .... On another order they say they will deliver on a specific date. I stay home to be able to receive the delivery, but no one comes. I check the status page and it says it was delivered. I go check at the entrance of the building and there was my packet but they never ringed the bell... Worst delivery service ever”

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Posted 5 years ago

“I was supposed to get a parcel on 03/01/20 between 13.44 - 14.44. About 13.00 I got a text that the driver couldn't deliver it because nobody was home and apparently no neighbour was home ( I've left a message to deliver to ANY neighbour if nobody's home). First I'm not sure if the driver was here, second: if so he came 45 min before the slot, third: my son was home all day warned to wait for delivery, fourth: my close neighbour is always home. I called DPD head office asking to deliver my parcel to the pick up point (the shop), was told the local depot will call me in an hour, didn't get any call. Called again, someone told me the local depot will call me. They called 40 min later. was told my pick up point doesn't accept any parcels from them any more. I called to DPD head office on Saturday saying that I need my parcel for Sunday. The woman said they can deliver it on Sunday morning to my address. I was very happy... but is 8 pm and no delivery. I'm chasing my parcel to be delivered by DPD the second time. THE WORST DELIVERY COMPANY EVER!!! ESPECIALLY SOUTHALL DEPOT! I wish not to have to use them again. And whoever from dpd reads this message, do not send me any sorry because you are not sorry. I trusted you, believed in what you were saying and you just made fool of me.”

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Posted 5 years ago

“This is the second time I have been sent something using DPD that I have ordered. If you are not in you can click on options and choose a safe place for your parcel to be put and the second time that it has been ignored and my delivery cancelled so I have had to wait longer for it. On the first time I rang and asked why and was told there was something wrong with that facility. That was weeks ago now, surely it should have been fixed by now, if not, remove the option. Another occasion I had to change my delivery address, but the company that used them tried to do that in very good time but it still went to the wrong address. Would never recommend them.”

Helpful Report

Posted 5 years ago

“The parcel was next day delivery. Their online system said a delivery slot would be allocated at 11am. I logged in at 11am to find the delivery was attempted at about 9am. I was offered a drop off at Johnsons the cleaners the next day so I booked that. I logged back in the next day and it said I will get a pickup time once the parcel arrives at the pickup point which will be around 12 noon. I logged in at 11am and found the delivery was now moved to next Monday. DPD decided the parcel was too big for Johnsons so rather then delivering there or to the original address they kept it in the warehouse for another 3 days. DPD have the most useless system avoid them and save yourself 5 days of frustration and anger. Don't bother paying for next day - it can take many days or even a week.”

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Posted 5 years ago

“The worst delivery company I've ever had the displeasure of dealing with! Absolutely shocking service on 3 ocasions!”

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Posted 5 years ago

“Terrible service for this company which I will never use again. Dropped two parcels off at a drop off shop for next day service. Customers called to complain that they have not received their parcels. Its now been ten days since I dropped them off and they tell me after calling that they never got picked up and are still sat in the shop. Absolute Joke”

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Posted 5 years ago

“THE WORST COMPANY IN THE WORLD. Was promised delivery on 24/12/19 van went straight past my house then said i wasnt in when in fact they had gone to the wrong address. Got no help from depot was told it would be delivered again on 27/12/19 it was not. Got a 1hr delivery slot this morning 31/12/19 van went straight past again and i caught up with driver trying to deliver to the wrong address again but a different one to last time. Finally got my parcel smashed and unuseable i have cancelled future orders rather than have DPD deliver them. I also ordered a phone off Vodafone and cancelled because they use DPD.”

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Posted 5 years ago

“The big mystery of 2019 is how this company didn't go out of business. Worst courier I have ever experienced.”

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Posted 5 years ago

“Worst experience ever Why this company is still on the market?”

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Posted 5 years ago

“Worst experience ever This company shouldn’t be on the market”

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Posted 5 years ago

DPD is rated 1.2 based on 5,111 reviews