DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,107 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,107 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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James O.

Ayberk Bilgin

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I, as an artist, made two paintings, one on glass, the other on a wooden base, put 2 layers in bubble paper, 2 layers of cardboard, and wrote 100 times what was fragile. my parcel was gone and no one knows where the parcel is after 3 months!, after long correspondence I was told that I had packed it poorly, then that the glass was forbidden to be sent. I was not provided with any evidence or photos of the damage. I conclude that I was robbed and I also paid for it and worked hard on the paintings. this is the worst service in my life.”

Helpful Report

Posted 2 years ago

“Absolute awful customer service. Says my parcel was attempted delivery but I got a image of a random place. When I called customer service the man was completely unhelpful and kept trying to tell me it was the right place when it was clearly not my house. Went in roundabouts in the conversation until he hung up on me.”

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Posted 2 years ago

“Really want to thank DPD for leaving my sons personalised cake in the completely wrong building and on its side despite multiple arrows and fragile stickers!! Thanks guys your intelligence shining through once again!!!”

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Posted 2 years ago

“Wish I could give them 0 stars - I've had parcels from different suppliers who use DPD for delivery and every time, the driver makes no effort to find the office, even though it is clearly signed and Google Maps shows the location. In addition, there is no "Customer Service", just an automated system on the phone, an email which is "no longer monitored" and no way to actually speak to a human being.”

Helpful Report

Posted 2 years ago

“The driver made absolutely no attempt to contact me when delivering the parcel. No attempt to press the buzzer to inform me to come collect. Simply took a picture of the outside of the building complex and left. Waste of time.”

Helpful Report

Posted 2 years ago

“I’ve never dealt with a more unprofessional company in all my working life. Avoid them at all costs. Their app is useless as the last tracking point shows depot and that’s where tracking info ends. Forget showing you where driver is on gps or how many stops away from location like other delivery company apps. Moreover, my app said same message all day- driver running slightly behind schedule from 11am scheduled delivery. Two days later I still haven’t gotten my parcel. It turns out now my parcel is too big for click and collect shop option that they provide. Yet they still let you confirm and you’ll be told at end of day unable to deliver. Amazon for example, won’t let you confirm option of pick up locker if they deem parcel too big or too valuable. Worst thing about DPD is they outright lie with no compunction.”

Helpful Report

Posted 2 years ago

“Driver used foul language when I asked why the package was 4days late and said that the package was on time, when he started getting aggressive I began to film him. As well as customer service laughed at my wife when she said that the item that needed delivery was food for our dogs and that they are on a diet that can't be altered or they get ill. The complaint advisor said that the food could not be delivered when they had promised because it was too large. The food is 3kgs and the size of a shoe box. We complained about DPDs awful service and employees that where not completing tasks that they promised to do and they said sorry and then considered the complaint dealt with.”

Helpful Report

Posted 2 years ago

“Terrible service and total laziness of a driver! Expected parcel today, was given early slot 7:43-8:43. Parcel didn’t turn up, no notification at all, after checking myself message that driver is running late. Another hour and I got an email saying ‘sorry we missed you’ and parcel being delivered to a nearby shop. The person who expected the parcel is disabled and immobile so that was no good at all! I paid £4.99 for delivery that I didn’t get, the driver didn’t even attempt to deliver to me, just decided to take it straight to the shop! Useless service!”

Helpful Report

Posted 2 years ago

“Absolute awful service, driver made an ''atempt'' to deliver, this cannot be called an attempt. They ask for your phone why? They don't even call in case you don't hear a knock on the door. If they don't deliver it this day, you cannot pick it up from a shop later, you have to wait one more day, when they will deliver it to the shop in the middle of the day (it's not like people have work or anything at this time, right?) and this is on top of being late with the delivery with one more day. Customer service in the chat very unhelpful, the person in the chat is not even reading what I said but just generically replying.”

Helpful Report

Posted 2 years ago

“The driver didn't turn but said they did. No we missed you note was left and my parcel has been taken to some random shop that is only open 9am-12pm Mon-Fri. I work 9am-5pm Mon-Fri so no help at all.”

Helpful Report

Posted 2 years ago

“My parcel was delivered. Twice now they didn’t knock but I’d seen the van and gone to unlock the door and stood the other side of the door watching whilst they dropped the parcel outside the door- no knocking and no card posted through the door The parcel was food When I advised I’d been stood there and it’s now the second time this happened- the driver then shouted abuse at me out of the window. The website doesn’t allow to lodge complaints- poor customer interface”

Helpful Report

Posted 2 years ago

“Delivery very dishonest they emailed me that we missed you that’s rubbish we open from 8-6 all day no surprise here lire”

Helpful Report

Posted 2 years ago

“Bad service, my package is 7 days late, the phone service is bad, no communication, no emails or sms to notice me status, bad shipping service ever”

Helpful Report

Posted 2 years ago

“Again and again expensive parcels been dumped in public areas not delivered to my door or signed by myself, I'm disabled and chronically ill.”

Helpful Report

Posted 2 years ago

“Delivery of NHS medical items (urgently required and ordered through my surgery) absolutely DIRE. One box arrived and the really urgent one has still not arrived. They contained items which cannot be reordered for a month. So I am unable to change items for several days instead of daily....not a pleasant experience. I cannot therefore say the delivery was on time ~ I am still waiting for some of them. neither can I say that items not yet received were not damaged. No idea where to go in DPD to complain ~ hope they read this and produce the missing box.”

Helpful Report

Posted 2 years ago

“I hesitate to write online reviews based on only a handful of experiences, but DPD are so consistently terrible at handling deliveries that I felt I had to, in the hope that retailers might stop using them. Where to start? Well, the simple act of knocking on the right door and waiting for someone to answer is beyond them, so that's a decent place to begin. Once they have failed to do that, you will receive an email with a tracker that gives you some apparently randomly generated reason for your parcel not having been delivered, followed by an error message. Your parcel may be delivered at some point in the future, or it might not. If you eventually work out that it's been taken to the local DPD depot, then you at least have the chance to go there and experience the opposite of professionalism, which might be invaluable to you if you are thinking of starting your own business. Just do the exact opposite of everything that DPD does and you will likely be very successful. On my last visit, a man slumped against a wall in what appeared to be the reception area asked me for a printout of my reference number. When I tried to show him on my phone, he rolled his eyes and tried to take it from me. He then said he'd need to hold on to the phone and take it "out back". I refused and told him to write down the reference number elsewhere. He said he couldn't do that and would only be five minutes with the phone. In the end, I had to find a scrap of paper for him. He disappeared with it and that was that for fifteen minutes. He finally returned looking thoroughly fed up at having been disturbed by a customer and slid the parcel to me without a word. At this point, the trainer would normally stop the video and ask everyone to comment on what the man did wrong, but, alas, this was not Customer Service 101, but real life. I've had several similar experiences. In short, I dread ever seeing that DPD have been chosen to deliver my parcel. I don't think parcel delivery is really for them. It might not be too late to try doing something else, though. Perhaps their true calling is in floristry, or something.”

Helpful Report

Posted 2 years ago

“DPD tried to deliver a parcel yesterday but I was out. They left a card saying they were taking care of our planet by taking my parcel to my nearest DPD pickup shop. Brilliant, so I thought, until I found out where it had been taken too. I had a 45 min round trip / 12 miles to go and get my parcel. My nearest pickup shop is 1.5 miles. Helping the Planet? You are most definitely not. Greenwashing? DPD most certainly are. I'll avoid brands now who use DPD. And to make matters worse, I called customer service and asked for a manager to call to be back which I was told they would within two hours and I'm still waiting 8 hours later.”

Helpful Report

Posted 2 years ago

“DPD said they tried to deliver and I wasn't home...I've been home all day and front door was left open. When I called them to ask why they didn't call said they are not obliged to call. Very disappointed as the parcel got initially delayed by them”

Helpful Report

Posted 2 years ago

“Even If I could give them no star, it would not reflect how bad they are. In my 10 years of ordering things I have never ever received a package at my door, from DPD. Their driver NEVER rings the doorbell. They ALWAYS redirect the parcel to a local shop. One time I had to physically go to the Enfield warehouse on Christmas eve eve, to pick up a parcel because they are so freaking bad. They require ID and proof of address at pick up location WITHOUT stating they need proof of address. Who carries paper copies in 2022. Honestly. Worst drivers, stupid policies, disfunctional. You are worse than Hermes and they even steal packages...!”

Helpful Report

Posted 2 years ago

“Had 2 delivery's from DPD this past month. The first one never actually bothered to try my house (I had taken the afternoon off work to ensure I was home) and just took it straight to the local depot where I couldn't pick it up over the weekend. The second, refused the parcel because it 'doesn't have a house number on the parcel ' which is a full lie because its in big bold writing, its in the confirmation email they sent me and is also on the app. Again having to wait until Monday to go pick it up. What's the point in paying for at home next day delivery when it doesn't get delivered to your house and you cant recieve the parcel the next day? Was also on hold for 20 minutes before I could get get to anybody. Complete waste of time”

Helpful Report

Posted 2 years ago

DPD is rated 1.2 based on 5,107 reviews