DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,107 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.2

Based on 5,107 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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James O.

Ayberk Bilgin

Anonymous

351

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi there This is ridiculous The dpd driver couldn't find my address how's that possible He called me & I told him its back the building and after even that I told him to wait as I was coming out from my house but he didn't wait top up that I am calling him to ask where is he , dpd driver was not answering my call. The parcel was very important to me to get it today it was soo needy.. This is completely fault of driver, this is his job to deliver tha parcel on time to customer & for that he is getting paid.”

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Posted 2 years ago

“Unfortunately I had to pop out to pick my son up from college in the hour my parcel was due for delivery. I left a note on the door explaining why I wasn’t in and to leave it with the neighbour opposite. The driver clearly didn’t know we had a video doorbell, he approached the door dropped the parcel on the step and kicked it. He then read the note, said “nope”, took a photograph and said “no one’s going to move that, delivered successfully”. A very unprofessional attitude and I will be reporting it to the sender, who hopefully will use another company in future.”

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Posted 2 years ago

“The delivery driver call Ian from Snetterton is a liar and I can prove it. He claims to have visited my business premises on Saturday "but missed me", just to prove he never called, I've checked my CCTV and guess what , he never turned up. What a garbage company. I won't be using them to send our mail orders out and they are a bad reflection on the companies that use them. Today I went in on my day off as I got a txt saying it would be delivered today between 16:57-17:57 so I kept my shop open and stood outside, at 17.53 I get a txt saying " sorry we missed you " again, only problem is they never turned up to miss me !!!!!!!!!!!!!!!! You cannot make this garbage up. If you want to earn a bad business reputation, use this company for your deliveries .”

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Posted 2 years ago

“The customer service was absolutely appalling as well as my experience on the app. My driver was supposed to deliver on Wednesday and instead they came to the area but to the wrong address. I understand that the area can be confusing as it is student accommodation but the part that angered me was that they first, came over an hour earlier than they said they were going to at 7:50am when I was asleep and my phone was on do not disturb because I was asleep. The driver called once and it went straight to voicemail as do not disturb is on - most people know if you call twice then the call would go through the second time and it would’ve woke me up but he did not try to do this. As well as this the driver said he left a calling card which I found to be strange as he didn’t even end up finding my address. I requested the photo that the delivery driver sent to the company that I ordered from and it was of a different building so I thought maybe the calling card was left in this building I walked outside to go over to the building and I found the calling card just on the floor nowhere near the building that the picture was of. Due to how the picture was taken and the location of the calling card I believe the driver never left the van I just threw the calling code on the floor. Tried to call customer service multiple times and they’ve been very useless and this has been a stressful experience. Furthermore, only part of my package was delivered and the rest was not with the driver and is apparently going to a pickup shop? horrible”

Helpful Report

Posted 2 years ago

“I was home all day waiting for my delivery from DPD only to receive a sorry I miss you text. The delivery driver took a picture of my house but failed to ring the door bell. Exactly what is the point of this if you're not going to ring the bell. I find this behaviour very unprofessional and quite annoying. It is going to be very hard to get my delivery now because of work commitments.”

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Posted 2 years ago

“Is disgusting delivery driver she just left today front door not even ring the bell my cctv is recorded.”

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Posted 2 years ago

“I live in an apartment almost in the center of the Munich. I was waiting in my home and had an eye on the tracking service to see when they will arrive. However, it just froze while they were 4 stops away. My doorbell doesn't work, so after all they just left without leaving the package. The other day I chose the "Abstell-Okay" to leave the package in front of the door and go. But guess what, they didn't. The tracker froze again and they just left. I tried the option "Nachbar wählen" and chose my girlfriend's home which is literaly 3 minutes away on foot, and it said that is to far away and it's not possible. I tried the option "Paketshop wählen" and I'm not able to select anything, while I'm living almost in the center of the Munich. I'd also like to add that I never had any problem with any other shipment company. All the others just leave the package in my maibox without the slightest problem. So here is my message to the friends responsible for the mess that is called DPD: If you can't do this job, go do something else in your life!”

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Posted 2 years ago

“DPD used to be the best out there, then around a year or so ago they changed the way they deliver, we order from 3 wholesalers and get next day delivery from all off them, if one off the wholesalers sent us 4 boxes, these would turn up obviously at the same time, and if another wholesaler sends us 2 boxes, again we would get these 2 boxes at the same time, now we are getting 3/4/5/6/7 deliveries a day sometimes minutes after each other on different vans or not at all, we are regularly getting part deliveries, and 3 out off the 4 boxes for example, the other box may turn up the same day, if not the next day if we are lucky, its impossible to work like this as when they deliver the first segment off the delivery the tracking states delivered, but we still have not got the completed order, and don't know when its coming or if its lost, what has happened to DPD's system, it used to work, now look at all this terrible feedback you have, take note!”

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Posted 2 years ago

“Same abysmal service as all the recent reviewers. The drivers are lying when they say they have missed you, according to the online tracking they came nowhere near my property. Waited in for 2 days and 2 time slots. Third day parcel sat in the depot and today informed that it's being returned to the seller. Appalling!!!!!”

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Posted 2 years ago

“awful said I wasnt in when I was third time in a year ive had this with them often with a photo of the WRONG address to "prove" they were there”

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Posted 2 years ago

“Exactly the same experience as everyone else. Waited at home for a phone to be delivered at time slot. Whilst waiting I received a text to say sorry we missed you. Ran outside - no one there. Wtf........ Why do phone companies continue to employ these charlatans ? Also completely impossible to make contact with them”

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Posted 2 years ago

“Absolutely s***** avoid! ordered my new phone paid extra for time slot between 8 and 12 not arrived to then be told I have to wait longer even tho I've says I can't be in after 12 cause I need to go out! But told I'll miss my order........”

Helpful Report

Posted 2 years ago

“I have been waiting for a parcel to come to the UK from the Netherlands since 2nd April 2022. It is now 28th of May and the said parcel is still in transit apparently. It was supposed to have arrived at Oldbury in April. Tracking just says on the way to depot or in transit. Is this depot on Mars!!! No reply when I raised this with DPD and the seller isnt getting anywhere either. An absolute shambles. The worst courier Ive ever encountered.”

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Posted 2 years ago

“Not even worth one star. Two parcels went missing this week alone. Drivers do not even ring the door bell. I work from home and so am in all day. Never use this company. Total shambles.”

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Posted 2 years ago

“I own a shop in town centre I was waiting around day before for my customers orders till 8pm Then they sent me a photo of a road in middle no where saying I won't in. The driver came next day with only one my parcels I asked where he was yesterday he made excuse one the other drivers usinig his profile and called me a cheeky F##ker.. I'm still waiting for my second parcel. Used dpd for 3 years now they going down hill. I have put in a complaint which they were helpful on the phone.”

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Posted 2 years ago

“Rats , best way to describe their service. They come to the door take photo and run”

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Posted 2 years ago

“A picture was taken of my door, a card left to say a delivery attempt was made. No one knocked. All I saw was someone rushing away as I tried to open the door. They certainly didn't have my parcel with them because it was 30kgs of wood pellets and they definitely wouldn't be rushing anywhere with that.”

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Posted 2 years ago

“the driver alleged that a parcel for collection was not ready. He was lying. We were in throughout the allotted time and nobody called.”

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Posted 2 years ago

“The service that DPD provides is absolutely the worst. They have lost two of shipments made in different periods. Absolutely the worst.”

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Posted 2 years ago

“I had 2 parcels due to be picked up, so have been waiting since 8am for the driver to arrive (as the message initially said 8am-7pm pick up and the text letting me know an hour slot only arrived at 10am), so was a little confused by a text telling me that my driver was unable to collect my parcels. On checking the front door there was a card stating the same, but no knock on the door, no ringing of the bell, nothing. How DPD expect someone to know that they are here for the parcels if they don't knock? It got even better when I phoned (as on their card) to rebook. The first time I called I was cutoff halfway through the call. The second time the person on the phone was abrupt, rude and completely unhelpful. Needless to say I won't be using them again as this isn't the first time that I have had problems with DPD. We'll see if they are able to use a doorknocker or doorbell when (if) they arrive for the rebooked pick up.”

Helpful Report

Posted 2 years ago

DPD is rated 1.2 based on 5,107 reviews