DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,106 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,106 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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James O.

Ayberk Bilgin

Anonymous

351

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I receive a parcel from DPD I missed the doorbell twice as I didn’t hear it and the kind DPD driver came back again half an hour later to triple check I wasn’t in - he saved me having to drive to the local shop the next day. Thank you! I cannot find his name unfortunately!”

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Posted 1 year ago

“Said I was not home...been in all day..no calling card left...They did not even attempt to deliver 😡”

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Posted 1 year ago

“Deliver to wrong address”

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Posted 1 year ago

“Driver said he got no answer I didn’t even hear the door I don’t think he called then he delivered my package to a post office in the next town and I don’t drive so I have now got to get a taxi there and back to pick it up after paying £5 for delivery horrible company to deal with”

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Posted 1 year ago

“anonymous buyer did not get his nike goodies. i am extremely disheartened by this atrocious behaviour from this company. i will definitely NOT be recommending this company to other people. it's 2023 for god's sake and you still can't do your job properly.”

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Posted 1 year ago

“md73605058, order from Michael kors 0522 8739 723 413 my delivery number from Dpd too time off to be home no one turn up, the I get a message to say no one was in, it's not the first or second time, the company need to hold these drivers to account. No driver turned up, and on the app it's the AI no one to speak to.”

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Posted 1 year ago

“Utterly useless courier company! How they’re still in business must be the 8th wonder of the world. They’re yet to deliver my parcel (on the 6th day), even though I paid for a next day delivery service. To make matters worse, I was the one who contacted DPD first, as I didn’t receive confirmation that my parcel was delivered or the whereabout on the 2nd day. When I finally managed to get hold of someone over the phone, I was advised they’re unable to find my parcel, and the only way I could reach the team that can help me was through their chat platform. (You can’t speak to a human, even after your urgent/important parcel has been declared my lost). They advised they would raise a case and solve within 24-48 hours, then they changed their minds to resolving within 7 days! This morning I received an email stating they would hope to resolve my case within 14days. I am shocked at the inconsistencies I have encountered with what is meant to be a logistics company! It is evident they have not put clear processes behind their day to day handlings and or integrated root cause analysis tools to reduce errors! I have never encountered such poor customer service and they have left a very bitter taste in my mouth! Good luck to you if hand your important parcel to these bunch of jokers!”

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Posted 1 year ago

“Sat and waited at home for my package when they gave me a one hour delivery window. Then 5 minutes past the time they promised, I got a text saying 'sorry we missed you, we will leave your parcel at your local pick up point" Which was a lie, because I was home and my buzzer was working perfectly fine (called their support centre, and buzz it to show her it was certainly working, because she was also useless trying to make excuse for them). The driver's name is Abdelhamid, probably couldn't be bothered and picked a random house that they can skip thinking we might not be home... I see a few reviews in the same nature, maybe it's something the drivers are doing. God knows.. If I see what company are using DPD, I won't bother doing business with them anymore... pisses me off.. if they don't want to be there or do their job, go and do something else, stop wasting other people's time.”

Helpful Report

Posted 1 year ago

“Terrible service, waited for my parcel on Saturday, got the txt that I wasn't home ,when I was at home. Waited for the parcel Sunday, same thing got the txt that I wasn't home, when I was. I have door bell, moving sensors veb cam, guess what no one showed up both days. Dpd send a picture of the house to prove that they where there, not my house. Useless service, swindon dpd employ better people. Over the weekend to reach customer service 0 chance .”

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Posted 1 year ago

“Delivered to wrong address with a picture of a white door rang to find out where it is told me to go and ask neighbours no card nothing. We all have white doors in the 100000 of houses.”

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Posted 1 year ago

“Ordered a Christmas present from Nike for my son. Ordered Monday 20th November 2023, delivered Wednesday 22nd November 2023… Great! Or so I thought… The delivery driver (Ruben Pereira) delivered my parcel which was signed for by a Mr Kaleija, to a random address somewhere in Leicester. No location given. No map. My actual address is roughly 40 miles from Leicester near Derby. Phoned DPD 1 hour after the delivery, first call 30 mins, operator hung up whilst I was on hold. Didn’t call back. Second operator told me they’d contact me by the end of the day once they’d spoken to the driver. It’s now Saturday & I’ve not heard anything from DPD. They did however remove the photo of Mr Kaleija signing for my parcel in his dressing gown at lunchtime with a stack of other parcels, which I doubt were for him. Shambles of a company. Scammer drivers. Customer service -5 stars. So DPD I ask you again…. WHERE’S MY PARCEL?”

Helpful Report

Posted 1 year ago

“Had an email tosay parcel being delivered 24/11/2023 between. 1027 and 1137 am to commercial premises and then get e mail to say no one there so will redeliver between 1319 and 1419 and nobody from dpd delivered then get e mail saying they redeliver monday 27th so would not recommend using dpd couriers at as they not reliable and tell customers a pack of lies and dont answer phone and just as bad as hermes”

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Posted 1 year ago

“Absolutely awful. No one to speak to or contact. I gave them an alternative address as I wasn't in the first time and wouldn't be in the next day due to work commitments. I received a text message to confirm new address details and new delivery time, then I got a message no one home? My mum had been waiting in all day and when I spoke to JD customer service, DPD told them they'd tried to delivery at the alternative address, yet a picture was sent of my house when the driver had said no one was home,which was suppose to be at my mums address? So the driver had gone to the wrong address! I then received a message saying re delivery on Saturday 25th, two minutes later they changed it to return to sender. So now I haven't got the items for my sons birthday and there is absolutely no one to speak to on the number provided.”

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Posted 1 year ago

“The worst company around”

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Posted 1 year ago

“I was expecting a package today. I received a message at 11:33 that my parcel will be delivered between 11 and 12. 2 minutes later at 11:35, I received a message that a delivery attempt was made and missed me. This is a complete lie. None tried to deliver my package. On top of that there is no way to contact DPD. If you call the number it is basically an automated message.”

Helpful Report

Posted 1 year ago

“Firstly, I am forced to award 1 star to start a review. Overall rating is therefore 0.2 not 1.2. Does that satisfy you DPD? No idea of the quality of Supplier's products, and I do sympathise as the reason is down to their poor choice of DPD as their delivery agent. Our order for a quite expensive pair of shoes was placed 19th November and I set my delivery option “leave in selected safe place” same day. The only delivery option was “express 1 to 2 day” for £9. DPD advised delivery 20th and delivery advised that day. It never arrived (how can this be when safe place specified?). Delivery advised 21st, this time with a time window. Text received “Sorry we missed you, won’t be back today”. My safe place was still here. Delivery advised 22nd with delivery window, we waited and watched. Ten minutes into window, text arrived “Sorry we missed you”. No DPD vehicle had passed the house, and the safe place was still where it had always been. 23rd, 4th attempt, delivery advised, and time window given, this time with a tracking map. Delivery text was received mid-window, “Sorry we missed you” which was sent whilst the delivery vehicle was 3 miles and 11 drops away. The safe place remains where it was, undisturbed. I have cancelled the order for a product we are never likely to see. Whilst I have had emails from “Dear Frances”, DPD have made no effort to contact me. Dear Frances, beware with whom you associate, they may ruin your business! At time of writing, I am awaiting refund for the undelivered goods and service not provided”

Helpful Report

Posted 1 year ago

“Disgusting service. Paid for GUARANTEED next day delivery, hour slot of 9:42am till 10:42, driver is Zoltan. Firstly the driver didn’t even come to my door then I get a notification saying “sorry we missed you” but absolutely NO delivery attempt was made. DISGUSTING service. Don’t bother using them or paying for next day. Pathetic company .”

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Posted 1 year ago

“Basically stole my package and refused to do anything about it.”

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Posted 1 year ago

“It’s now the fourth day they have arranged to pick up my parcel, apparently my driver ( Harris ) said he’s turned up on all four occasions but I have failed to get the parcel ready for collection, whatever that means, I suspect Harris is not one of life’s grafters and decided a nice lie in followed by lying about his attempted pick up was a better bet than working, I will never use this disorganised company again, truly useless 😩”

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Posted 1 year ago

“I work from home, waiting for a delivery today 23rd Nov 2023 driver turned up took a photo from inside of the van then drove off, I then recieved a message stating the driver ran into difficulties while attempting delivery! oh really what difficulty was that? Laziness is the difficulty. Why are DPD such a bad company everything I get something delivered by them via amazon it never arrives! inept.. I work from home, I have an intercom with a video and automatic entry system the guy never even got out the van. Astonished but not in a good way.”

Helpful Report

Posted 1 year ago

DPD is rated 1.2 based on 5,106 reviews