DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,107 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.2

Based on 5,107 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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James O.

Ayberk Bilgin

Anonymous

351

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely useless. We are in a large complex with a reception office. Driver apparently arrived, made no attempt to contact us (We had provided a contact number to Dyson - it was a collection arrangement to pick up a faulty machine); and he simply drove off again. Cannot get through to anyone at DpD - recorded messages only. Total waste of my time - waited in especially. Not even worth the one star I have had to give in order to leave this review!”

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Posted 2 years ago

“the parcel has been sent out twice and been in the Morley depot for 2 days each time and on both occasions it has been sent back to the sender - no reason given either time. Never had problems with other delivery companies or DPD before. No reason given for non-delivery. No option to collect. After this experience I will not order online if the item is going to be delivered by DPD. I do not want to give 1*”

Helpful Report

Posted 2 years ago

“Did is the worst company in the world, the drivers are clueless, they can not be bothered to read the delivery address on the parcels and then when they decide to read the delivery address they don’t bother leaving the van because they are so tired to walk and ring the bell then they decide to deliver it to a pick up shop on the other side of town.their mobile App is a Joke you can not re arrange a delivery because they made the choice for you. Dispointed by their service.”

Helpful Report

Posted 2 years ago

“I ordered a hamper to be delivered to my father today Father’s Day and it has been delivered to a property in a different county. AWFUL service. Reading should be a prerequisite for a job in delivery.”

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Posted 2 years ago

“You say that you care about environment. Why then you burn fuel twice delivering the same parcel. When your courier can simply make a call ten minutes before he is in the place. In my home country Lithuania DPD does that. That saves your time and fuel , my time as well , and environment you say you care about. I would give a zero if there would be such option”

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Posted 2 years ago

“A new idea. Having paid the Amazon supplier for delivery DPD advised that it was not enough and if I want delivery I would have to pay more. A nice scam I haven’t come across before.”

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Posted 2 years ago

“Absolute waste of time always give lame excuses for not getting parcels to you. All you get is sorry about that but ........ thanks dpd”

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Posted 2 years ago

“Not an option to put minus stars!!! 2 days ago was waiting at home on delivery all day then got email in the evening saying they had tried to delivery but I was not home!! changed the delivery address to a shop so this time I was thinking they would have to do the delivery, got email early afternoon my parcel had been delivered, I called the shop and they said they had not received any delivery and had been in contact with DPD and they would deliver next day. I called DPD who assured me it had been delivered, complete LIE!!!! This morning get an email that they were unable to delivery to my chosen delivery address so they delivered it completely the other end of town to some random shop!!!! I called the shop owner and he had been told that the original shop where I had requested to deliver had been closed for the last week...MORE LIES!!! Called DPD again, worst customer service and experience I have ever received from any delivery company. COMPLETE DISGRACE!!!!! Needless to say I will never order again from any company that uses DPD as a delivery service!!!”

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Posted 2 years ago

“I had the worst experience today... I had the worst experience today... I don’t know how you can treat your customers this way.. driver called me that he is outside with my parcel the moment I walked out he was gone.. I tried calling him but nothing. I arrange to re-delivery 3pm same day. Had to take off day from work so I make sure this time driver won’t run away after 1min of waiting. I called couple of times to DPD customer service TO MAKE SURE He is still coming since I’m waiting all day and it was already after 3. Lady on the phone said he is on his way.. almost 2 hours of me waiting I called back again and I was informed that driver finished his job and won’t be coming.. thanks for letting me know. So disrespectful I have no words. They have no regards for their customers.. I am so disappointed with the staff and the way I was treated.. my whole day is ruined”

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Posted 2 years ago

“One star because no stars does not seem to be an option. Was told my delivery and collection would be between 11.59 and 12.59 today, so I waited in all day. At 14.24 I received an email saying 'we've missed you' and, bizarrely, a picture of a hedge. It is virtually impossible to actually get in touch with DPD or talk to a real person, so now I am hoping that tomorrow the delivery will actually happen. or perhaps I will just get a picture of another hedge.”

Helpful Report

Posted 2 years ago

“My negative experience would be longer than War and Peace. I would avoid at all costs. Lies upon lies sadly even from the Escalations team (Alison). My parcel was ‘skipped’ promised delivery next day (lies from managers of Middleton branch Luke and Jack). One employee told me it’s easier to get hold of the pope than Middleton. Parcel ended up at a shop miles away that I can’t get to. They wouldn’t redeliver. Gift to a very supportive friend for her birthday missed. Now have the nightmare of getting the parcel back to the company so I can get a refund. PLEASE DO NOT BELIEVE A SINGLE WORD THEY SAY, BEING A GOOD LIAR IS AN EMPLOYMENT NECESSITY. STICK TO UPS OR DHL IF YOU CAN.”

Helpful Report

Posted 2 years ago

“I can't stress how much this company… I can't stress how much this company delivers my parcels to other addresses. Every other company doesn't have an issue oy DPD drivers. It took me 4 days walking around my area trying to find it which it ended uo bring delivered to a car garage. No where on the address label did it state the name of the garage, plus it was even on my road. Can these drivers read plain English? I am not to sure, or they just can't be asked and deliver there paecles to anyone to save time on there end. From now on whenever I place orders I will double make sure who they use. Waste of space of a company and extremely unreliable”

Helpful Report

Posted 2 years ago

“This is delivery company??? Where is my order? Why can't I contact anyone ??????”

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Posted 2 years ago

“Failed to pick up item on June 3rd, still waiting! Now they have been SO bad in collecting deliveries that the supplier has stopped using them and us having to start all over again with another delivery firm”

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Posted 2 years ago

“One star is being generous. Received tracking information saying driver had attempted delivery day 1 and day 2 - false information submitted by DPD, driver has not attempted the delivery and taken ramdom picture day 1 and picture of dashboard day 2. Spoke to customer services and delivery upgraded for AM delivery day 4, again this did not happen. Now Day 5 and spoken to customer service again only to be told my item was being returned to sender. No apology or explanation, just wanted me off the phone. I appricate delays can happen time to time, however DPD are being paid for a service and making no attempt to even attempt the deliveries and returning orders without notification. Extremely poor service.”

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Posted 2 years ago

“Kept getting texts saying they had tried to deliver but I have a camera and nobody had tried to deliver at all. No calling cards... This went on for over a week...”

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Posted 2 years ago

“Was out, said to leave at back gate, but the lobbed it over the gate , parcel landed on top of wet dustbin! Requested a call, animated call came to my number for some one called HUGHES......not me!!!! Shambles as usual”

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Posted 2 years ago

“They are delaying my delivery for unknown reasons. They simply cannot explain why my package just sits in their warehouse for 4 days, and the courier is not picking it up for delivery.”

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Posted 2 years ago

“Delivery man didn't call me nor knock on the door as I was at home whole day..he just sent me email saying they miss the parcel and will the parcet to the pickup shop and gave me the address which was in Heather park drive Wembley..n that address was 30 mins far n when I went there shopper keeper told me that parcel is not there in their store as no delivery man gave them the parcel...n when I called customer service they just told us that delivery man kept the parcel on some other pickup shop that is in eastlane harrow..but they didn't even update us or the called us saying the pickup address is changed..on top they are saying if you'll don't want to collect then the parcel will go back to the owner n you can call them.. Dpd is the worst courier service..”

Helpful Report

Posted 2 years ago

“Unfortunately!! Unfortunately, we couldn't receive our 14 packages that we wanted to be transported from England to Germany 6 months ago. Even though we had all kinds of communication, no one helped us in this regard. Complete disappointment. These packages of my children's childhood memories disappeared and they were told there was nothing they could do in response.I want to warn you as a consumer. I definitely do not recommend this company. Even though the people in the customer service service they set up just to keep you entertained, they gave the same dysfunctional feedback. As a result, all our belongings are lost!!”

Helpful Report

Posted 2 years ago

DPD is rated 1.2 based on 5,107 reviews