DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,110 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.2

Based on 5,110 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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James O.

Ayberk Bilgin

Anonymous

351

Anonymous

Anonymous // 01/01/2019

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“Dpd have given me a terrible experience. They have automatically sent my parcel to a local self storage to be picked up tomorrow when my address was clearly stated as the delivery address. I have had surgery and cannot drive to the self storage or walk the 30 minutes it takes to get there. Upon messaging the customer service they have told me there is nothing they can do about it and they are sorry however they still will not deliver the package (as originally requested) to my house. They said I set my preferred place of pick up as the self storage however this has never happened and they have chosen to do it for their own convenience rather than deliver to my address. The items are perishable so I am extremely upset.”

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Posted 4 years ago

“Worst service, better to avoid these fellows. If possible avoid sellers who shipping through dpd, they will never ever deliver the shipment on time. I had 3 times the same experience.”

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Posted 4 years ago

“I ordered my macbook pro. Was very eager and desperate to receive my parcel. I receieved messages from this company that parcel will be delivered from 3.10 to 4.10 pm. and sudeenly i got a msg i missed delivery. they have drivers who dont attempt to ring bell and to call you. VERY BAD DELIVERY SERVICE. highly dissatisfied with there delivery attemt. my parcel number is 1741548571”

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Posted 4 years ago

“Every time I order something and it comes with DPD they always "miss" me despite the fact that I am home waiting for them!!”

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Posted 4 years ago

“My mum sent me a parcel from Spain with a Samsung TV, dried meats, olive oil, towels, bedding... It never made it to its destination and DPD simply ignores me and does nothing about it. The company is Spain is Seur and then Seur has a partnership with DPD in the UK since Seur doesn't operate in the UK. I have talked to the Customer Service team a million times, with assistants, managers and senior managers. I even emailed the CEO directly and his team replied to me but did the same as the Customer Service people. NOTHING. They keep asking me to contact Seur because that is the "internal process"; even though, Seur did its job well since the parcel made it all the way through Spain to the UK, where DPD should have taken care of. Surely DPD has to get in touch with Seur and sort this out for the customer. But no, they clearly don't care. I had a conversation with the Operations Manager who promised to call me after 2 hours. She never did of course. I called her instead and she never took the call. So apart from being bad professionals, they lie to you shamelessly. My parcel is still lost and nobody has given the money back to my mum for the lost items. There are two clear options here: The people in the hub damaged the box and hid it to avoid issues OR Somebody has stolen the box”

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Posted 4 years ago

“The worst company ever. I was about to send my luggage from the Netherlands to Hungary which never arrived, but the customer service was lying about it first being on the way then searhing for it. After thousands of calls and emails they claimed it as lost and they asked me to send the invoices of the lost items. After sending the invoices they did not reply again for months, only when I started to involve customer protection authorities. After this they gave me only €200 which was not even the half of what I lost... NEVER use DPD”

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Posted 4 years ago

“Horrible costumer service, the guy never showed up with the parcel. I left an instruction of leaving the parcel to a local shop next to me where they accept parcel and he didn't even try. DO NOT RECOMMEND AT ALL. Also, I was home and he didn't even try to deliver it, cause I haven't seen or heard anything. The driver was probably eager to go home early and didn't bother to deliver my parcel. HORRIBLE EXPERIENCE, DO NOT RECOMMEND”

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Posted 4 years ago

“Here's what went right: the parcel arrived in Egypt. That's it. Then it spent 2 weeks in an undisclosed location. All communication with dpd utterly futile. Now I believe it is on it's way back to the UK. Way to go dpd”

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Posted 4 years ago

“The driver literally parked outside the house got out the van went round the other side of it then got back In and drove off then went to the app and it said he didn't have the contact information or along the lines of that practically no effort made at all”

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Posted 4 years ago

“Apparently gabriel left my parcel (a tablet) with my neighbours even though they were both at work at the time stated. Didn't try to deliver to my address, my wife was in,no card left, neighbours have no knowledge of parcel being left and they are 100% honest people. A photo was supplied showing there door number! No image of the parcel actually delivered to an open door. Dpd customer service do not give a toss, neither does the well known e selling site. I can't help thinking the driver chose the house that looked like no one was in to claim to have delivered to. Shall not be ordering anything that is "delivered" by dpd again.”

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Posted 4 years ago

“the dpd driver leaves the card and pick up without ringing the doorbell when someone is at home takes pictures and drives away like a thief, punish them for it, the parcel was stolen by the driver”

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Posted 4 years ago

“A DPD driver reversed a 7.5t truck into my car and drove off, leaving heavy damage to my vehicle. I located CCTV footage and other evidence the next day and went to DPD with the proof. Ignore emails and have not followed up with this at all. Disgraceful behaviour. Odd that DPD has very little or none active social media - lots of complaints online though.”

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Posted 4 years ago

“Never had a parcel on time, and often lost. I activly avoid companies that use DPD now as im sick to my back teeth of no parcels. Customer service cannot be badly scored when it simply doesnt exist. Do DPD even employ any customer service agents? Or just dis-organised warehouses and drivers that mistake hedges for houses?”

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Posted 4 years ago

“Jared, the driver, claimed to have attempted delivery at 11.26. Sadly, that message was left for us at 10.30, so go figure. Also the image he took of our unattended front door was a shot of the road outside clearly through the windscreen. He was sitting, at that point, about four feet from a two foot high sign with our house name on it. It is just lying, pure and simple. And this isn't the only time it's happened. DPD are without doubt, the worst company providing this service in the country. I note as I complete this review that there are boxes to tick for what kind of customer service I received and of course the answer is none - it simply isn't possible to complain to DPD.”

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Posted 4 years ago

“I booked a parcel with drop off but QR code was not generated so it will not be accepted by the drop off point. There is no number for DPD that I can call. I had 2 parcels that were supposed to be picked up on Tuesday, no one showed up or gave me a call; it was re-booked for today (by P2G) - no one showed up again. I cancelled that order through P2G and ordered directly through DPD website. Code was generated for one parcel but not for the second one. Now I have NO OPTION to switch to printing the label at home or to regenerate the QR code. None of the numbers for your customer service is working, I've been trying to get through since yesterday. The online chat is not working. Nothing is working - just the payment system to send money to DPD for the service that I failed to receive 3 times now! THIS IS THE WORST CUSTOMER EXPERIENCE I HAVE EVER HAD IN MY LIFE. This is unacceptable and there is no excuse to failing the customer 3 times with the same parcel!!!”

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Posted 4 years ago

“Apporling driver has just dumped 650 quids worth of stuff in my back yard and left it no common sense at all.”

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Posted 4 years ago

“The worst service in the UK 3 missed deliveries, waited at home the whole day, no call or anything informing why. Driver just did not bother to try the address. Absolutely diabolical service!”

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Posted 4 years ago

“It took me 4 weeks to send a parcel from the UK to mainland Europe. After the first attempt it was send back to my address with no explanation. It was picked up for the second time and it took 1 week to reach the final destination but two more weeks for the parcel to be actually delivered due to unprofessionalism and ignorance.”

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Posted 4 years ago

“Very unhelpful driver, asked my name then literally ran away, leaving two large boxes at the bottom of my front steps. All he needed to do was lift them to the top of the steps but he couldn't be bothered. I will not order from companies that use dpd in the future.”

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Posted 4 years ago

“I missed a day of work just for a useless driver not to bother and read properly my full address ( 148A) instead the driver put a stupid note on my neighbors door without even knocking on her door. Terrible service all around”

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Posted 4 years ago

DPD is rated 1.2 based on 5,110 reviews