DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,106 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,106 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Ayberk Bilgin

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“absolute joke of a company. claimed to have attempted delivery (No they didn't) then told me i had to travel 30 miles to pick up my parcel refused to redeliver to right place until i spent 4 hours trying to get the number of the depot and finally called them and they sorted it allegedly i will believe it when i have it”

Helpful Report

Posted 2 years ago

“Trustpilot reviews Trustpilot Thanks! Your review counts. You reviewed DPD UK Rebeka Locksley 0 reviews GB Rated 1 out of 5 stars Absolutely ridiculous! Absolutely ridiculous! I received an email on Griday my parcel will be delivered, well it wasn't. No big deal I called the customer service who then rescheduled for next day. Again parcel did not come bit I received an email 'the driver missed you' and a picture of a calling card(a picture of blackout) that was apparently put through my door. Well , I sat the whole time at the window,where my work desk is, and nobody came even close to my door!!! I called the customer service they told me they will call the driver, when discussed with him they told me the parcel was loaded on his van in error and therefore he won't be able to deliver. So the email about 'we missed you' was a lie. When I asked the advisor about it he said this is automatic and they send these lying emails when driver can not make the delivery!!! Outrageous! The person on the phone never apologised to me for the error and deceptive messages..a ridiculous customer service and practices !”

Helpful Report

Posted 2 years ago

“Firstly, I don't believe you are sorry. You need to have a serious look at your reviews and your incompetent driver Andrei? He claimed he couldn't find my front door. I mean how ridiculous. 3 days I've been trying to track this parcel. I arranged with seller to have it delivered to a nearby shop. You sent me a text message to say that's where it was going at 2.15pm. By 6pm you changed your mind and sent it back to the seller!!??? What are you on? You didn't even bother telling me. Not fit for purpose. Staff can't read clearly.”

Helpful Report

Posted 2 years ago

“The worse delivery company ever. I was home today waiting for them and they said that they missed me and will try again tomorrow. They put on app a pictures taken from nowhere saying that is my address just to try to justifying in a way. I bed the driver didn’t even bother to come.and this is not the first time.”

Helpful Report

Posted 2 years ago

“No delivery service should cause so much stress and annoyance to customers. DPD said they left the parcel with a packet shop but called the packet shop the neighbour? .... The packet shop is a 15 minute walk away, so not a neighbour. The packet shop never received our parcel. Where is my packet!? Calling DPD and the service says it was delivered to my address but we don't have it and in the email it says to go to the packet shop. Also its taking ages to get through to a customer service agent. Submitting this before we can talk to them because honest this is at terrible service.”

Helpful Report

Posted 2 years ago

“Terrible service. Tried only on 2 occasions to deliver the parcel and returned to sender immediately!!!! They lied to me at the call center that they were attempting to redeliver.”

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Posted 2 years ago

“Waiting 2 days for my parcel. And when I check the tracking number I get a message saying that they tried to deliver and there was no one at home, when I sat at the window all day waiting for the package. and nobody came, no possibility to send them a email or phone them, talk with anyone about the situation, horrible service, the worst service ever.”

Helpful Report

Posted 2 years ago

“Any company that delivers through DPD already has a red flag from me. The worst courier company there is. Not only have I taken the day off work to wait for a very important parcel, but I am watching the driver through my window, park in front of my house and not even bothering to knock/ring the doorbell, but instead he left a flyer saying that I was not home. By the time I ran down the stairs to catch him he had already drove off. And now I receive a text saying that they don't re-deliver and that I have to walk 30 minutes to their closest drop off shop. I have called to complain because I have paid for this service and they apologized and said there is nothing they can do about it. Horrible service, scamming people of their money. Shame on you!”

Helpful Report

Posted 2 years ago

“DPD Is lying regarding Parcel pick-up and delivery just so you feel like they have everything under control. When something goes wrong they won't show up, they come up with some ridiculous reason like there was no parcel to pick up or something else just to put you off apologize, and reschedule the parcel pick up until they have some driver around to do a job. That could take 1 day or even 4 days in a row. Being a big company doesn't mean they are reliable. Prefer DHL and Hermes since I experienced this serval times.”

Helpful Report

Posted 2 years ago

“DPD rang me up. I answered but there was nobody there. What a gang of stupid zombies.”

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Posted 2 years ago

“Absolutely appalling courier company, parcel was supposed to be delivered last week re-arranged for monday and still not delivered, lied to not once but 3 times on the phone about the location of the parcel and delays of driver shortage in the area when door bell footage shows vans passing everyday delivering in the area, arrogance personified from Hebburn depot manager about parcel with thousands of pounds worth of good being lost or stolen probably the latter by the looks of the parcel scan movements on the app and not even the slightest wiff of an apology, give your money to evri or yodel parcel might turn up broken but atleast it turns up unlike the thieving black hole of DPD hebburn depot”

Helpful Report

Posted 2 years ago

“Any future deliveries i received will NOT be coming from DPD How can this company get it so wrong with 5 days delay on a next day delivery that's worth hundreds of pound to allowing drivers to mark the delivery as no one at address when clearly they can't be bothered driving to the delivery address to delivering to the wrong address. Clearly this is not a one off when i read your company's reviews and clearly your company have forgotten your delivering on behalf of someone that's contracting DPD to make that delivery The only reason I've given the one star is you have to press it to submit a review”

Helpful Report

Posted 2 years ago

“Dishonesty throughout the whole of dpd to the drivers who done deliver items, then are rude and abusive to customer visiting them when shouldnt whilst under investigation. To the dishonest lot investigating the complaint who magically close the case without actually investigating or keeping you informed. Wouldnt trust them”

Helpful Report

Posted 2 years ago

“Terrible service in Bedford. Full of excuses, 3rd time no delivery attempted.”

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Posted 2 years ago

“Delivery did not take place. Driver did not knock on the door but took a picture of it. He did not try neighbours who were also in. This is the second time in 4 weeks that this has happened with a DPD delivery. You chatbot service is slow and condescending I have now arranged that the company I deal with will use another courier service”

Helpful Report

Posted 2 years ago

“Unbelievable bad service. On delivery day, rearrange it to collection on the next day. Whey didn't delivered it to the collection point. I called them a few times, at the end they found my parcel (very expensive one), promised to deliver it before 7pm. 7 o'clock, I need to go to work, the parcel isn't here. And next week I'm at work with out any chance to call them or collect the parcel. I'm very angry.”

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Posted 2 years ago

“Delivered parcel to wrong address, I had taken an afternoon off work to collect the parcel as there is no weekend delivery service, then I cannot contact anyone! So frustrating 😖”

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Posted 2 years ago

“Opened the door when the doorbell rang and found the driver walking away. He turned when I called but refused to give me the parcel as "I'd missed delivery". He said he only gave a minute for me to answer but it was less than that. He actually spent more than 5 minutes arguing with me. Very rude and unhelpful and, when I complained by phone, twitter and live chat, I got no help at all. Don't use these people.”

Helpful Report

Posted 2 years ago

“I've given one star but only because Trust Pilot have yet to introduce an "Wouldn't touch with an electrified barge-pole" rating yet. I have video evidence of a DPD driver walking off with my mobile phone package on the 13th October after having previously taken a photo of it sticking out of my letterbox as proof of postage, but then taken it back out again. He then changed the proof of delivery to handed to customer. Once again I have video proof of this not happening nor have they come up with a photo or signature of this happening. I've told them, but to date not heard a word, yet I'm still paying IDMobile for the privilege of using a phone someone at DPD has stolen! ID Mobile know but have done nothing either.”

Helpful Report

Posted 2 years ago

“Absolute abysmal service, had a text saying that the package wasn’t delivered due to no one being in, that was the first lie. The second one occurred when I was informed the following day that the parcel was delivered with a random picture of someone else’s front door and a parcel that was clearly too small to be the item I purchased. When I rang customer services and queried it and to track the whereabouts of the van that afternoon to ascertain where my parcel was I was assured that someone would ring me back that afternoon, that was the third lie. I rang back the next day…. again and was informed that the parcel was back at the local delivery depot, (which incidentally is only 4 miles from the delivery address), and would be delivered by close of play on the following day, that was lie number four. I’ve since then not been able to contact customer services as they’ve logged my mobile number and now put me through to an automated service which tells me to use their website before ending the call. When I’ve tried contacting them from another phone and enter the parcel number I get put through to the same recorded message. Do not entrust DPD with your deliveries or collections, clearly they are not focused on customer services and don’t care whether your items get delivered or not”

Helpful Report

Posted 2 years ago

DPD is rated 1.2 based on 5,106 reviews