DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,110 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,110 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

Roebuck Lane, - United Kingdom
B66 1BY

Write Your review

Tell us how DPD made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

James O.

Ayberk Bilgin

Anonymous

351

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We are in the middle if a pandemic and driver refuses to leave parcel unless i open the door. He had no mask and took the parcel once i refused to open the door to him. Spoke to someone on customer service who hung up on me. I have never had a good experience with DPD and this is just a long line of awful service from . From now on i will always make sure to use a competent delivery service.”

Helpful Report

Posted 4 years ago

“FICTITIOUS / NEGLIGENT DELIVERY I got an email 18 Nov from DPD saying that they had delivered my parcel at 14:46hrs, which contained high value (£368) easily sellable items. I did not receive the parcel despite being at home all day. The e-mail stated that DPD had delivered it to someone called Claire, but there is nobody in my house called Claire and I have no neighbours within my postcode called Claire. The photo supplied of the doorway where DPD said they delivered my parcel is not mine nor any of my neighbours within my postcode; I live in a neighbourhood with few houses. In summary, there is no Claire nor front door (that resembles that featured in the drop-off photo) within my postcode. DPD's evidence of receipt is either fictitious or my parcel was delivered outside of my postcode. Either way this is negligent or dishonest. This is the worst delivery that I have experienced and of course there is no phone number on DPD's web site that you can contact them on and their web site appears designed to not want to interact with customers except to sell. I eventually found a number on the internet for DPD and of course ended up with some call centre the other side of the world in what appeared to be someones living-room given the background noise. I called DPD 19 Jan 09:15 hrs and was told that because I did not phone before 5pm (closing time) on the day of delivery (2hrs after they said they delivered - despite the absence of a number on their web-site), there is nothing that they can do as the driver will not remember the delivery the next day. I suggested that surely the photo of the front door that was taken will identify where the parcel was delivered, given that map location is common-place on all cameras & phones and if DPD are relying on this for proof of delivery they must have something similar. The response that I got was, there is nothing that can be done. I have since had a written reply to my original posting (Jan 18) from someone called Andy saying first-thing this morning that someone will be in contact with me, but of course nobody has called / emailed. Naturally, given that I can not trust DPD, I shall be advising all vendors that provide home deliveries that I will not accept those by DPD.”

Helpful Report

Posted 4 years ago

“Absolutely diabolical!!! Was due a delivery between 11.55 and 12.55. At 11.56 received a text saying that they'd tried to deliver but no one was in...nobody knocked my door. I went to the door and there was noone to be seen. Rang customer services straight away but it was impossible to speak to a human being! I then began a chat with someone called Vineet who ended the chat without giving any help. I then emailed Make it right only to receive an email back saying that the mailbox was not being monitored. I then emailed someone else only to be given the same email response. It seems impossible to make a complaint to this company. Worst customer service that I have ever come across!!!!🤬🤬🤬🤬🤬🤬”

Helpful Report

Posted 4 years ago

“Where do I start. I live in London and because of the pandemic, I was unable to go back to Ireland for Christmas, so like 1000’s of people I decided to buy my family Christmas presents over here, box them all up and send them back to Ireland in time for Christmas. I dropped off my box at one of DPD’s drop off locations, on the 14th of December. When the lady in the shop scanned my DPD QR code on my phone, it didn’t recognize the code, so she entered it in manually. My app was updated to show that I had dropped off the parcel. This is when it gets really interesting. 2 days passed by and the app is still reading as “your parcel has been dropped off at a DPD store”. So, I call DPD and they tell me to “nip down to the shop and see if my parcel is still there”. Off I go down to the shop to see if my parcel is still there and the guy in the shop showed my all parcels that were waiting for DPD to be collected, which had been dropped off in the previous 24 hours. He told me that all other parcels had been collected by DPD. This meant that my parcel was gone. It had been collected. I call back DPD again (waiting on the phone for ages as their lines are “unusually busy!!!”) and the agent tells me that they can see that shop has scanned out my parcel but that the driver must have forgotten to scan it on his scanner, so they would need to start a “locate my parcel” process, which would take up to 7 working days (this was on the 17th of December) and that someone would call me back with an update. No one called me back and when I tried to call again, I was diverted to a machine telling me that their lines were busy and that no one could talk to me and I was cut off. This was the case every day for the week leading up to Christmas. When I tried contacting them online and entered in my parcel number they told me to contact the sender (which would have meant that I had to contact myself!) and that the sender would update me on when the parcel would be delivered. Here we are now, on the 19th of January. After many calls in which I was promised that I would be called back,(no one ever called me back) I spoke to a team supervisor this morning asking me to describe what kind of wrapping paper that the individual presents were wrapped in, so that they could check the lost & found (or something like that) department. I’ll be honest, I can’t remember the colour or design of the wrapping paper that I used, so that isn’t going to work. So now, we are processing a claim for my lost parcel. To be honest, the value that the contents were insured for, will come nowhere close to covering my time, energy and general disappointment that my family did not receive their Christmas presents for me, but I was told that they will not pay out any compensation for anything apart from the insured value. Anyway, the claim form came through this morning for me to complete and the first question was to enter in my parcel number, which I did and it told me that the number was not recognized, so I re entered it and it said that same thing. Now my online claim for has been locked and I am told to try again later….. So…… where do I go from here?? Do I call back again to be told that someone will call you back with more information???? And to top it all off, against my better judgement, I sent another parcel with DPD on Friday last week. Guess what?? Apparently it is still sitting at the drop off location, after 5 days. I called DPD and was told to nip down to the shop to see if it is still there….. You know the rest. Welcome to groundhog day. DO NOT USE DPD is my advice as they have no concept of caring for people, peoples mental well-being or upset during a pandemic and they will NEVER call you back EVER! Trust me!”

Helpful Report

Posted 4 years ago

“the one star I have given is far too generous for this company!!! I arranged delivery they never came after 6 emails to customer services 2 phone calls to unipart {they never answer or return messages }2 to sky and three attempts at live chat I am still no further forward in finding my lost parcel,its 14 days since dpd lost my parcel and the customer service and follow-up is beyond words stay away from this company”

Helpful Report

Posted 4 years ago

“The customer service does not exist, calling them puts you in automated response loop. I tried to use the chat, waited in a queue to talk to a bot! Then one response pasted from a person called "Mashaba" and you are put into the queue again. One person must be chatting to tens of customers.... Two iterations later they tell you they will respond in 24 hours. No way to ask an employee about why your package is in customs, while it should not be. Cutting cost to an extreme, I feel sorry for anyone working there. I gave 2 stars to delay removal of this review, as this is how this review business works now. Wasted money and time. Never again DPD.”

Helpful Report

Posted 4 years ago

“Tim the delivery driver did attempt once to leave the parcel, photograph does show on the front door. However the second attempt is an otter lie, we have to go to another place to collect a parcel. I have had many dealings with DPD and find them very unprofessional. Not only did the sender have my telephone, DPD take simple basic instructions.”

Helpful Report

Posted 4 years ago

“Plz do not use DPD anymore. They never delivery. They just took some FAKE photos of random places and upload. Happened nearly every time in the last 4 months. Thank you very much.”

Helpful Report

Posted 4 years ago

“Well happy with DPD. Ordered a vacuum cleaner from Shark on a Tuesday and received it Wednesday morning following day. They kept me informed about the delivery and arrived at the time stated. Delivered by a pleasant well mannered driver as well. Thank you.”

Helpful Report

Posted 4 years ago

“1. Tracked the parcel on dpd site which said it was delayed due to sailing restriction in my area (brexit problems i persumed). 2. Contacted seller comfy4u they said there was no problem and it had been shipped. said they would check with the ware house. 3. Got a phone call from local dpd which is in the same town about 6 miles away from my house. the land line number 028 40625152 confirmed this. The guy asked me could i come and collect the matress beacuse it is would take up too much room in the van and they have alot of parcels to deliver. Explained I did not have a van nor a driving license and nor would i be able to a carry a king size mattress across town. He said ok I will try and get it out today. 4. Didnt arrived so checked DPD website which now stated it could not be delivered due to sailing restrictions.!!! (blatent lies) 5. Next day I got a message from the the seller saying that I had rejected the parcel. It is absolutely ridiculous that a business that shows so little respect for their customers by being so openly dishonest in their dealing with customers is permitted to trade.”

Helpful Report

Posted 4 years ago

“Had2emails saying could not deliver because I was out.this is a load of bull we were not out due to lockdown outside door was open for all deliveriesperfectly good bell and neither of is deaf not even a knock neighbours said no dpd van in stree on either occasion what a useless company should lose their licence”

Helpful Report

Posted 4 years ago

“Very lazy drivers who is not even out from the car and make me miss my parcel over and over and over again”

Helpful Report

Posted 4 years ago

“5976864810021 parcel received promptly today. Great service and with a smile. Thanks Stephen.”

Helpful Report

Posted 4 years ago

“Their customer care is among the lowest quality ever encountered. They also claimed attempted delivery two times without actually ringing the bell. Will avoid using them again.”

Helpful Report

Posted 4 years ago

“Great and reliable service. Their application is superb and I have never been let down by their deliveries! The best delivery company out there!”

Helpful Report

Posted 4 years ago

“No stars - 75% failure rate No stars I sent 4 parcels via the DPD app in the weeks before Christmas and only one arrived on its own. Problems with parcel 1: Sent to an address in Essex arrived in Liverpool. The recipients were a company who knew my husband and by doing some research on their computer, rang him and arranged for it to be returned at our cost. Still no refund. Problems with parcel 2: Sent to an address in Leighton Buzzard arrived in Leamington Spa at the son of our next door neighbour. The first thing we knew was when they knocked on the door and handed the parcel back to us having found our address inside the box when they opened it. Problems with parcel 3: Sent to Germany, arrived in Germany but was stuck at local depot. Took two weeks and countless phone calls by myself and the recipients in Germany to the local depot, to get this finally delivered. The standard of service speaks for itself.”

Helpful Report

Posted 4 years ago

“Crappy company. Charlie couldn't even be bothered to deliver my parcel, taking a picture of the back gate where I put out rubbish. Useless company .”

Helpful Report

Posted 4 years ago

“DPD had two parcels to deliver to me on two separate days. Although we were in the house we didn’t hear anyone knock or ring the bell so the parcels were returned to the depot . This happened my daughter too with one delivery. If the drivers had any sense they would see cars in the drive, lights in house etc. To go to the back door would surely be the sensible thing to do which would save DPD money as they wouldn’t have to redeliver.”

Helpful Report

Posted 4 years ago

“Atrocious service. Drivers repeatedly lie about attempted deliveries saying “sorry we missed you “ posting a picture of a black square as supposed evidence of visiting our property. They are a totally untrustworthy company. AVOID.”

Helpful Report

Posted 4 years ago

“Delivery driver Lewis could not even be bothered to deliver my parcel. Even photographed a different street!”

Helpful Report

Posted 4 years ago

DPD is rated 1.2 based on 5,110 reviews