DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,192 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,192 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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359

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery failed for 2 days in a row bad ever service the driver did not call trash”

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Posted 11 months ago

“Twice now been given a day and time for next day delivery. Booked a day off work and driver did not show up. Instead, update on the website that the driver missed us. Waste of time!”

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Posted 11 months ago

“Zero stars. Complete idiots. Go to the wrong address and then send you a message saying you weren't there. Customer service don't speak English. Time wasters of the highest order...possibly criminal,...certainly retarded.”

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Posted 11 months ago

“Drivers are lazy and very rude and lie about delivering items. Dpd customer service is pointless only allowing options for redelivery which dont arrive!”

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Posted 11 months ago

“Firthst DPD lost the parcels then on second shipping delivered 4/5 and reported 5/5 - which is causing a lot of trouble on refunds!! Customer service worse than useless - either badly trained or deliberately trained to exasperate their customers (since they hung up on me TWICE I believe the latter to be true!)”

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Posted 11 months ago

“Worse company ever and mostly dpd driver are Bulgarian gypsy never delivered parcel they all liers”

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Posted 11 months ago

“Completely lied they were coming twice never appeared they're not interested in helping pure scam merchants big companies take note”

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Posted 11 months ago

“DPD has got to be by far the worst company I have ever had to deal with. They fob you off every time you try to contact. Give you as little information as they possibly can. Not to mention only deliver your parcel when they can actually be bothered. Awful company ran by a bunch of idiots. Place needs closing down.”

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Posted 11 months ago

“The package was supposed to be delivered on a Wednesday, however the driver attempted delivery at the wrong address, I know this because the picture he attached to the failed delivery was not my house. I called DPD customer service and they told me they would attempt to deliver it again that day before 8 pm, but it did not arrive. I was told it will be delivered the next day. I saw the delivery driver approach my door. He scanned the label from his pocket, took a picture of the front of my house, and started walking off. I managed to stop him, he told me that he hadn't been given my parcel as the depot could not find it and they told him to take the label, scan it, take a picture of my house and record it as an attempted delivery so they can at least be paid for the attempted delivery. I spoke to DPD over the phone again and they spoke to the depot and informed them they could not find my package that morning. This is very disrespectful, If they had lost my package they should have informed me and not made false attempts at delivery just so they can get paid. After theyve been caught out the cancelled my delivery and somehow magically found the package to send back to the sender. I think they just scanned a return label and faking a return which will magically get lost so that they dont get caught. Does anyone know where i can make a formal complaint?”

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Posted 11 months ago

“Truly one of the most incompetent couriers in Greece (and that speaks volumes). Unable to find the most simple delivery address, lazy and simply awful customer service. Having made hundreds of orders from Amazon and then delivered through the many terrible Greek couriers this company is in the top three worst couriers you will ever experience. You have been warned.”

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Posted 11 months ago

“Why a joke. If I could give it minus 10000 I would of done. The driver went to a completely different address even when using my post code. Took picture of the address he went too LOL. I called customer services and he spoken to the driver which said he went to the wrong address and will deliver before 5pm which is when his shift is over, also the guy who I spoke to over thr phone said that he will keep track off it and keep me updated. Will nothing happend. Ots now 6:08pm and no parcel, no communication from customer service which is an absolute joke. Went to call them back and it said that my parcel will be delivered thr next day. Seriously now. I will name and shame this company all over social media which I am very good at, as this has to be the worse delivery company I've come across. A joke is a nice way of saying it.”

Helpful Report

Posted 11 months ago

“Delivered once then returned to sender Their app said at depot after 1 delivery I purchased next day delivery 8 till 12 said oops something wrong then tryed another day same thing happened Been charged 2x £9 99 through their app for no service as parcel returned and was not at depot Contacted customer service tryed to fob me off saying no payments taken and refused to give me ref number for complaint seems their policy to fob you off to bank Even tryed for me to contact the sender lol Keegan ther customer service Sarcastic and not helpfull when shoukd be concerned there's a flaw in the system now I have had to raise dispute to bank for return payments alarm bells should have been noticed with 2 transaction for 1 failed service I have contacted sender to say anymore delivery's hss to be royal mail or lose account will never ever use dpd again it's even theft”

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Posted 11 months ago

“They do not deliver after 15 hour! I'm working and have no one to get the package.Ive sent an email to ask for 16 hour ! Guess what! They gave no sh......it on that! Called customer service! Hahahahàaa! They gave me an "Retreat point address" that already 3 years ago CUT the collaboration!!!!REASON?!?! THE WAY DPD TREAT EVERYONE!!! Call again customer service!!! Guess what?!?!?? Gave me another address!!!!Where!?!?! No mens land!!! I'll see tomorrow!!!!! PLEASE!!! BEGG YOU!! IS THERE SOMEONE HAVING AN IDEEA TO STOP THIS FRAUDE STAY IN BUSINESS??????? Meanwhile,my stuff is WHEREEEEEEEEEE????????”

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Posted 11 months ago

“Horrible experience,the driver parked in disabled bay and wanted me to come down to pick up my parcel ,I told him that I have a bad back and am off work . I struggled to come down ,the driver then drove wrong way on one way road (Coleridge Way ) to give my parcel . I had already told the contact centre about my bad back and how they tried to deliver it to the wrong address yesterday . I don’t know how are these people allowed to drive vans as they don’t seem to be aware of driving laws at all .”

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Posted 11 months ago

“I would give no stars if possible. I was given a one hour time slot , driver tried to deliver one hour earlier than that time slot. I phoned and person I spoke to said he would contact the larkfield depot to contact me to re deliver today. They never phoned , they just re arranged the delivery for tomorrow. But they had said that they spoke to me. I phoned again to complain further. Spoke to a manager who said she would try to contact them to get delivery for today as the driver tried to deliver outside of the time slot which goes against company policy. I have been given priority delivery of before 12 tomorrow ! When I have a one hour time slot which was not followed please tell me where I have been helped or given great customer service , because right now I have been given no help at all I feel like I have been given a real disservice today. To say I am really not happy is a true understatement right now”

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Posted 11 months ago

“Worst delivery company ever. The drivers lie about the delivery. They say you are not home/office so they cannot make delivery but they don't even try to be there. When they have many deliveries they just skip your delivery for that day and put a wrong info the system and it becomes your fault if the package is not delivered.”

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Posted 11 months ago

“Given a delivery window and drivers name ..this window was then changed along with 2 more delivery drivers ..the last one of which apparently "missed us" we had waited in ..all day!!”

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Posted 11 months ago

“extremely slow, support also extremely useless and unreliable. it takes them 3 days to process a request before taking any action.”

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Posted 11 months ago

“Delivery was supposed to be today between 11.15 and12.15 ,I have been messaged to say I was not in at 11.55 ,I guess the driver was too busy to stop ,you really are useless.”

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Posted 11 months ago

“Parcel ref 6694648679H, order no PW4846 refers. I was given less than 4 hours notice of a ‘delivery’, and despite having left a note on my front door asking for parcel to be left by side gate, it was taken to my town centre Matalan, and dumped there, where I’ve had to collect it today, 13/05. The plastic wrapping has been split open and the parcel and contents were filthy. It looks like it had been thrown on a very dirty floor, and to treat peoples goods like this is disgraceful. I have complained to the sender, and will never order from a company using your delivery service again.”

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Posted 11 months ago

DPD is rated 1.1 based on 5,192 reviews