DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,111 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,111 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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James O.

Ayberk Bilgin

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351

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute rubbish. First delivery attempt they went to the wrong address, as proven by the driver's photo, and said I wasn't in. Second time I saw them come to the car entrance to the estate, and stop right by the sign giving directions for the other entrance for large vehicles, not to read it but to take another photo and say nobody was in. They then left the package at a pickup point that would have meant me doing over an hour's drive to get it. This was despite them having detailed directions supplied by me through their app, and after the first non delivery assurances by their call centre that the driver would phone if he couldn't find the place.”

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Posted 4 years ago

“DPD used to be excellent BUT last two deliveries rubbish.Installed their excellent android app,got 1hr slot followed delivery: 11.32am driver Michael will be with you in a few minutes,11.34 am:"sorry we missed you" will deliver tomorrow.Sat waiting at the time,no card left and nobody on front or rear CCTV so evidently you have to be invisible to work for DPD! Tried complaint through "chat" on app & told local branch would ring me within an hour,they did,were polite and said as there had been a "misdelivery" I would get my delivery today.So I waited & no delivery!AVOID LIKE THE PLAGUE!”

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Posted 4 years ago

“Fast courier service but frequently delivering my parcels to several streets away from my house, to people I have never met. I wouldn't mind but I have been home on all occasions to accept delivery.”

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Posted 5 years ago

“The courier forged my signature and left the package a few houses away”

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Posted 5 years ago

“Can’t even find my 1* review of 6 January as there are so many negative reviews. I’m on page 12 and it is only reporting yesterday’s reviews. When is someone going to sort out this company and start being accountable. Obviously, your drivers are poorly recruited. No one takes responsibility and hollow apologies for delivery failures are issued. Meantime, us, the customer, having spent money, sit deliveryless. It’s time prime contractors reviewed their use of DPD. It’s totally unacceptable. Why is DPD unaccountable, screwing up so many lives daily?”

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Posted 5 years ago

“Lost my parcel,dont use it,garbage vompany”

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Posted 5 years ago

“One of the worst carrier companies around, there service is very poor, they don't deliver when they are going too, there customer service is the worst I've experienced, the staff are incompetent and rude, they don't take complaints, such a poor company, I suppose when you don't pay your staff right that what you get”

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Posted 5 years ago

“Why does Amazon use this parcel delivery service? DPD did not even try to deliver, only received notice to reschedule. What a waste of a day waiting for a scheduled delivery.”

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Posted 5 years ago

“DPD are cheap deliveries, now I know why.. Don,t ever try and make a claim, I had pictures of the damaged coursed by there delivery driver and they dodged every which way they could, Then said that my claim had run out of time when they dragged there heels all the way,very disappointed in the back up. Im now paying the extra to go with a company that takes responsibility in there service. even when things go wrong.. One star is to high,,,”

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Posted 5 years ago

“Awful delivery company, deliver items to the wrong address and take ages to resolve the issue. You have to keep chasing them up for their own errors, hopefully never have to use this company again. Still without items or refund after their driver absolutely fucked up the order address and been chasing up on them for weeks. Wouldn’t recommend.”

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Posted 5 years ago

“Two days in a row waiting for my parcel, as delivery info keeps changing. Because of DPD I needed to take two UNPAID days off from work( lost £130 for two working days) Today finally driver named Hasani, supposed to deliver my parcel but instead of my address he went to completely different address and again I did NOT received my parcel. Contacted DPD tram straight away when driver Hasani still was around in my area, they told me he will be back today they promised me that, I spoke with 3 different DPD people today ( Richa who was very rude and simply left the chat when she had nothing to say to me,then with some other person Veenet who read all my problem and also was rude and not helpful and simply left dissapierd... all of them promised that Hasani will return back exactly TODAY as he made a mistake. And he never returned I just wasted two days sitting at home and waiting for nothing and listening lies, I’m out of 139£ from work and also won’t be able to receive my parcel as cAnt take any days off from work no more. So thank you for lying, the WORST service EVER! If you want your parcels then use other delivery/shipping service except DPD!!! Shame on you and your driver!!! My address is the one with Sign here, and driver went to completely diferent building and took the photo...”

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Posted 5 years ago

“I had a next day delivery booked. I waited in then I saw the driver drive off. He did not ring the bell, took a photo of the house and said I was out, not sure he even got out of his van. He did not leave a card.”

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Posted 5 years ago

“Unreliable and unprofessional service. Reputable companies should not work with them to deliver their items they don't deliver properly. Their customer servicer policy should be revisited.”

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Posted 5 years ago

“DPD has delivered our parcel incorrectly to a different company and different address! After two months no solution no claim as they have delivered the parcel and someone signed for it. My customer doesn't even know the person they claim signed for it. After coping few people in the various email, we are disappointed with the outcome. Absolute shambles.”

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Posted 5 years ago

“Not good at all. First informed it was going to be delivery on Tuesday then the app told me Wednesday but it turned out they supposedly tried delivering on Tuesday. The app information changed supposedly after the delivery. Stating it was out for delivery then after a hour that it had been carded yet no card left at my address. Plus the email and customer service both said I would get an estimate on delivery time never happened and though customer service Is easy to get to they have no idea or information for delivery time.”

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Posted 5 years ago

“Absolutely useless, sent a parcel UK/Australia for my daughters birthday addressed to a Post Office. Tried to deliver out of hours then failed again, twice (other parcels sent with another courier arrived within 10 days, no problem) After numerous "chats" I was told that it would be returned, it wasn't. Then told that that message was a mistake and given contact number for my daughter to arrange a pickup. Despite phoning everyday for 3 weeks has only managed to leave a message twice (no one answers or huge waiting times) despite promises to call back no one has. Now over three months and it's still in their depot. Told my other daughter I'd used DPD and she just laughed, sums them up.”

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Posted 5 years ago

“I would give them 0 stars if I could. They lost my parcel and did nothing at all to find it. Customer service is completely useless, and when I was trying to contact them by email they keep sending me automated answer. I have no words how dissapointing it is especially now that my father in law passed away and I am left without all my winter clothes that I had sent back after my holiday abroad. I will never use this service again”

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Posted 5 years ago

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Posted 5 years ago

“Turned up and left. Long story short. Wouldn't redeliver, wouldn't deliver to where the parcel was needed. Extortionate amount paid for next day delivery. Now waiting for another three days. Useless, not worth any of the money paid to them.”

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Posted 5 years ago

“Would give 0 stars if I could - completely useless company, never on time, never follow instructions, deliver to incorrect address. Absolutely disgusting service”

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Posted 5 years ago

DPD is rated 1.2 based on 5,111 reviews