DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,113 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,113 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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James O.

Ayberk Bilgin

Anonymous

351

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have waited for my parcel that was supposed to come between 12:50 and 13:50. I was in the house the whole time, I saw the van pull up outside my house but no one rang the doorbell or knocked on the door and no delivery slip at the bottom of the door. I assumed then that the package was for one of my neighbours but it was in fact my package. I found the delivery slip stuffed in the letter box with nothing on it to say where my package was. This is just so unprofessional and time wasting for customers who wait their whole day for a package, and it turns out the drivers cannot be bothered to ring the door bell.”

Helpful Report

Posted 5 years ago

“I ordered some Carbon brushes to be delivered to their designated shop which happened to be a habitat shop as I would be out for most of the day. I was told it would be ready about 12 anyway at 3pm I received an email saying oops something went wrong so I went onto their web site where I was told that it can't be delivered today (Saturday) because my package was too heavy. Now Carbon brushes are the size and weight of an egg but the driver had earlier in the day put my packet in his van and I no that because I was tracking it so how can it be light in the morning and heavy a few hours later!!! When I finally got through to DPD I was told that maybe the sender had put a 'HEAVY' sticker on it. It's the size of an egg 🤔. We agreed that something had gone wrong and it would now be delivered to my home address on the Monday, well at about 3.pm on the Monday I got another email saying that something had gone wrong so I phoned them up to find out exactly what has happened and I was told that they were too busy to deliver my packet even though once again it was on their van. Once again they told me they will deliver it the following day (Tuesday). At 11.15 today Tuesday I got an email saying that my packet will be delivered between 10.59 and 11.59 15 minutes after the 1 hour window opened.when I got home at 1pm my daughter who was waiting for them told me that they have not turned up so I went on line to track it, only to find that according to DPD they delivered my packet and had it signed by someone called Atif. There is no one with that name in my house or any of my neighbours so once again I phoned DPD to raise another complaint and to find out where my packet is, their excuse now is that they can't speak to the driver to find out what has happened until later today and when that has happened they will phone me, so that's another day lost and possibly a lost packet. I will be fair and give 1 star because one of the call centre guys was completely honest and said that he has no explanation for the 'HEAVY' statement and he has no excuse for the service that I've had, so well done to that guy.”

Helpful Report

Posted 5 years ago

“Am in the middle of a claim for damage and rang their service dept, after me repeating the DPD reference several times the rude operator rang of.f DPD has a recording saying theey will not tolerate abuse NOR DO I”

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Posted 5 years ago

“Easy to contact abd to amend delivery address. Simple to use website. Reliable tracking and service. Delivered on time in the hour time slot. Really impressed with this company.”

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Posted 5 years ago

“Dreadful company and will not be using them again. Can’t believe big company’s trust there orders to Dpd. We cancelled an order from BT because of Dpd service. We have told BT this and we would inform Dpd if we could get them to answer their phone. If I could of left zero stars I would”

Helpful Report

Posted 5 years ago

“Best courier of any of the services that have delivered to me. Best tracking and parcels have actually turned up on time. A small achievement for a courier but streaks ahead of the others”

Helpful Report

Posted 5 years ago

“I wanted in all day for my parcel to be delivered, instead I’ve received a recipe saying sorry we’ll be back tomorrow, I know for a fact that the driver didn’t knock the door, this is not a isolated incident as I’ve had problems in the past when I’ve Watch him from the window just post the recipe through my letterbox, I wouldn’t recommend this company”

Helpful Report

Posted 5 years ago

“DPD delivery driver walked to steps took photo of door then drove off. Even his wet foot prints stop well before the door. Was sat in waiting for my delivery slot. When you call they have a recorded message "please dont swear at our staff" you can you image how bad they must be. Wont buy from anyone that uses DPD delivery service again.”

Helpful Report

Posted 5 years ago

“Paid for a Saturday delivery so I'm sat in waiting for it. Check the app and it still saying it's on the way to the depot at 13:30. I contact them and they say it's been delayed and wont know more untill Monday! Dont understand what the issue is, dpd delivered another item off this morning and there was no issue with that.”

Helpful Report

Posted 5 years ago

“Very disappointed with the service, waiting in the house at the time slot they provided but it seems that driver just took a picture of my house and left. Didn't knock didn't ring nothing, my car was park on the driveway so obwiously someone is at home but no don't bother. How hard it is to give a customer a ring or text or at least give a proper knock? Never using the service again.”

Helpful Report

Posted 5 years ago

“Paid for next day delivery. Did not receive time slot until 11:44am the next day. Rushed home for time slot, driver never turned up. Called DPD, did not get a call back for 5 hours. I was waiting in all day. DPD then sent a text saying driver couldn't deliver. No card left in letter box, no knock on door no second time slot. This company are an absolute disgrace, holding people hostage in their homes then not turning up. They also said the driver was not answering their phone. So next day delivery failed. No item received. This is theft.”

Helpful Report

Posted 5 years ago

“Extremely unhelpful services never use again!!!! I missed twice my order but for sure the driver never tried to leave my parcel at neighbor as per was requested. I called the customer services to ask where is my parcel and what time opening time for the pick up shop only open weekdays and weekends not able to pick up because I am working weekdays therefore asked him about the extra cost of the next delivery for solution he doesn't know so I asked him are you unable to help me to find a solution? The answer was 'yes i am unable to help you' thanks for nothing what kind of customer services this?....”

Helpful Report

Posted 5 years ago

“Most untrustworthy parcel service ever! On numerous occasions, the driver just passed by my address and not made an attempt to deliver the item and just said "I was not home" On 2 occasions, the driver even faked my signature and took the item back to the depot, resulting in +3 days delay. DO NOT purchase the item if the carrier is DPD.”

Helpful Report

Posted 5 years ago

“Delay after delay after delay. Utter shambles. I'm so annoyed, words alone can't express. If this was the first time, they'd be forgiven, but it's not. It's one of half a dozen experiences with DPD delivery. Never meet the delivery dates. Constant promise followed by delay. Retailers need to stop using this terrible company. Customer services is a joke. Tell you all the right things, how sorry they are. Actually never do anything to help you though. Avoid like the plague.”

Helpful Report

Posted 5 years ago

“Possibly the worst courier service I have ever encountered- worse then Hermes and that s saying something. Uncontactable, useless communication partic with missing parcels ( no missed delivery slips, lazy drivers etc ) orders go missing. Orders sent back. Everyone pays apart from them. Absolutely awful”

Helpful Report

Posted 5 years ago

“Their attitude stinks! Book a service with stated pick up and delivery dates, then when you've sat in all day waiting & query where they are, they copy and paste lines about there's "no guarantee" and "next day"only means 'the day after they [deign to] collect it," despite paying a premium for same day pickup & booking in good time.”

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Posted 5 years ago

Helpful Report

Posted 5 years ago

“Any chance you clowns could turn up during the alotted time ? I've been at home waiting 3 home 3 hours past the time slot and no sign. When I went to your website to track the parcel it said it couldnt trace the reference you texted me . Fat lot of good that was. And on top of that, you tell customers THEY are not allowed to change the allocated time slots - but it's fine for your drivers though not to adhere to them.”

Helpful Report

Posted 5 years ago

“small business beware. your parcels are not automatically insured and if they deliver it to wrong place or lose it you may get a maximum of £12 back!!! pdp tracking showed parcel we sent was delivered to wrong address, 10 miles away from destination. Depot was suppose to send the driver to pick it up from wrong address and deliver it to correct person but this is not happen because they said "driver did not answer his phone" claim form was emailed to me 2 weeks later, filled it in and emailed it back. they emailed the customer and had no reply so my claim was dismissed!!! never mind that dpd tracking showed it was delivered to the wrong address, because dpd did not get an email back from the person they have failed to deliver to, we won't even get the £12 maximum compensation. So we lost £129 of sales and £81 of stock. Just wanted you all to be aware what you are risking. royal mail and parcelforce compensation for tracked service is £100 not saying they are any better but atleast you get something back.”

Helpful Report

Posted 5 years ago

“Picked up a parcel at the dpd depot inside of Argos. The parcel which was handed out had been opened before and it was completely empty. So I notified Argos staff who confirmed the receipt of an empty parcel. Called dpd who promised to launch an inquiry. Got an email confirmation that I would receive an update within 24 hours. Have not received any update. After a week I called again and the same was promised. Did not receive any update. This has now happened three times. Avoid dpd by all means! For me dpd is a reason not to order from an online shop.”

Helpful Report

Posted 5 years ago

DPD is rated 1.2 based on 5,113 reviews