DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,106 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,106 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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James O.

Ayberk Bilgin

Anonymous

351

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item was damaged and no compensation. The most difficult claiming system in the world and to investigate they need 7 days, its the waiting game and they hope the customer get fed up & give up on the claim. Always there is an excuse. Consignment number 6867669452”

Helpful Report

Posted 1 year ago

“Horrible. 2 times saying delivery attempt unsuccessful even though someone was home all day both times. Horrible application. Package redirection not working at all. No confirmations or notifications. Very late and useless customer support. I never bought anything that was not via internet for more than 2 years and never had any issue. Would never ever chose DPD in my life. Legit scam!”

Helpful Report

Posted 1 year ago

“This is the worse delivery company you can deal with. I order from a company and they sent the parcel with DPD. However, the driver missed my delivery, I reached out to the company asking why it has been missed and how can we solve it as I will not be in the city tomorrow. He kept saying sorry without providing any solutions and he said that he cannot communicate with the parcel shipping department. I believe this is the worse service and customer service ever. The agent was ignoring my questions. The agent confirmed that it is the driver's fault. I asked him since it is the driver's fault can you please get it delivered today he kept saying no and cannot do that as he does not work in that department. He could have called the department and got it sorted. I asked for the department number and he gave me the customer service number I am very very disappointed with the service. Before I order from any company in the future if they are delivering through PDP I will not order. I feel even 1 star is too much for the service that I have not received.”

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Posted 1 year ago

“DPD sent me a nice message saying "sorry you weren't in" and a photo of the front door to my flats. It would have been even nice if they had actually rung the buzzer for my flat, as I had been waiting in for them.”

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Posted 1 year ago

“Very terrible! Just terrible!!! Your parcel either gets damaged, delayed or returned for no justified reasons. Tried two times and this third time for the benefit of doubts but was still not surprised. Never again! Please do better DPD!!! I need to be refunded of the money I spent on this label since item was returned back!!!”

Helpful Report

Posted 1 year ago

“Item not received, second item in four days. Their theme tune should be, "Oops I did it again".”

Helpful Report

Posted 1 year ago

“Don't believe trustpilot, they manipulate reviews and create fake positive ones for their clients. Useless company, avoid.”

Helpful Report

Posted 1 year ago

“Disgusting company. Money grabbing and zero help. Messed up a parcel being sent to my dying friend and never sorted it. I can never get that back and let my friend know someone cared. Ended up receiving the parcel back after 2 months when it was too late. Tried to claim the postage back and they just passed me from pillar to post claiming I’d sent it to the wrong department or other false claims over and over again to get away with it. NEVER USE THIS COMPANY!”

Helpful Report

Posted 1 year ago

“Shocking company. Why so many businesses use them isbeyond me. Lost parcel. No delivery attempt ever made”

Helpful Report

Posted 1 year ago

“horrible service, hope the company goes bankrupt soon”

Helpful Report

Posted 1 year ago

“Parcel left in pouring rain, damaged and then they don’t accept any formal complaints only I house. The removed their own photo that proved they left it in the rain to cover up what they did. From the looks of other complains they are going down hill so avoid if it’s anything of value”

Helpful Report

Posted 1 year ago

“Expecting a delivery today. My son was waiting in the front room for longer than the one hour slot allocated. Just received a text 1min after the end of the 1 hour, saying no one was in. I have large bay windows you can clearly see when someone walks up the garden path. No one walked up the path, no one knocked on the door or rang the door bell. Not even a "we missed you" slip was left. Their service has gone completely down hill. If they're not careful they're going to tank their reputation even further.”

Helpful Report

Posted 1 year ago

“DPD have really gone down hill lately. I don't know if they just anyone as a driver or change rules for drivers..But the last 3 or so deliveries has been awful! 1 incident. My roommate sitting in the front room, blinds half up as he knew I was waiting for a delivery. He saw the delivery guy walk up to our door, he looked like he was pretending to knock, turned around and about to leave. My roommate barley made it to the door to stop the delivery guy and take the package..meanwhile the delivery guy were giving him attitude. 2 incident. About the same thing happen to me. I'm upstairs in my room (that's at the front) with all windows open. I hear the doorbell I yell, letting the delivery guy know I'm on my way down. I was lucky catching the guy as he was about to turn around and leave. I know that they have to take a photo of some packages as proof that they had been delivered. They guy did not ask if I was okey with it and just took the picture and left. 3 incident, happen today. I had given them a safe as due to being pregnant and always tired I fall asleep easily. At the time I was in the kitchen having lunch. I suddenly get an email saying "Your package has been successfully delivered to your safe space". There was no knock or doorbell. No attempt what-so-ever The delivery guy had just dropped the package in the safe space and left. Bonus, few days ago on my way home, I saw one of the delivery guys driving around with their boot open. Really professional..”

Helpful Report

Posted 1 year ago

“This is another they failed to deliver my Gusto box so I ended up without dinners. Parcel tracking number 15505989511897”

Helpful Report

Posted 1 year ago

“My parcel was not delivered and it was returned to me ( damaged) I didn't request to be returned. The buyer took a day off to wait for the delivery for nothing and I had to take an extra day off to wait for the parcel to be returned. I talked to DPD through dpd local online, I was promised that I will receive a phone call within 48 hours. One week later no call, I tried to get in touch with them again, but somehow I am locked out or something I can't get in touch with them by any means, phone or email. So please for the love of God avoid this company like the plague. You have been warned”

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Posted 1 year ago

“Toddlers.”

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Posted 1 year ago

“DPD meant to deliver Friday in time slot.. message came in saying driver running late…no delivery…called customer services the following morning.. arranged delivery for Sunday given time slot .. again nothing arrived absolutely terrible service .. no notification from them … need the item for work tomorrow morning .. so I have a BIG problem”

Helpful Report

Posted 1 year ago

“I don’t understand how this company is still working. They don’t do anything right. And then you call them,answer laughing and hang up . Amazing. The worst company ever!!”

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Posted 1 year ago

“I can't believe what kind of company this is! They did the same mistake to my parcel for the second time. Everyone be aware about sending or receiving parcels with dpd from eu. There seems to be an issue as it's the second time that my sister send me a parcel from the Netherlands and same issue again. Uk system doesn't show full details! No full address, no name nothing! When i call to try to resolve i get usless females on the line and all keeps saing contact dpd in NL. My sister did but everything is fine from there side i have the lable and booking and it's all correct, it's the uk system again. They refused here to fix the issue and didn't even want to listen at all as they can't do the security check they say as my details are missing!!!!! How dare you how is it possible that you do after 1 year exactly the same you only can blame others ...have you really never released that there is an issue with your system with parcels from Netherlands ???? When my sister contacted dpd nl they said they keep hearing same problem about uk since brexit! Are you such an extremely poor and bad company that you never released and resolved this since brexit time????? Just UNBELIEVABLE!”

Helpful Report

Posted 1 year ago

“Waiting in my timeslot nothing checked the status, the delivery attempt was made( it wasn't) card was left(it wasn't) Called the local depo and got called a lier and hung up on”

Helpful Report

Posted 1 year ago

DPD is rated 1.2 based on 5,106 reviews