DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,106 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,106 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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James O.

Ayberk Bilgin

Anonymous

351

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst currier I have ever had to deal with. Twice I had to take day off work for delivery, never on time and the second time they didn't even come to the adress and said I wasn't available. I would avoid them at any cost. Scammers for sure.”

Helpful Report

Posted 1 year ago

“The WORST courier company out there Left a message on the app to leave my parcels in a safe place, by my front door, inside the block. Ignored it, took a photo of the security door No effort to ring the trades bell, which alerts all 9 flats, didn't try a neighbour. Item now returned to the supplier DREADFUL. PLEASE GO ELSEWHERE.”

Helpful Report

Posted 1 year ago

“Lied about delivery day, lied about giving a one hour window! No live tracking details either on the app or on the website.”

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Posted 1 year ago

“Yesterday I placed an order yesterday and paid almost £8 for next day delivery. According to the supplier DPD have had the parcel today and it hasn’t arrived. The tracking information was also wrong all day and now it’s saying it’s due tomorrow totally unreliable service!”

Helpful Report

Posted 1 year ago

“Package due for delivery to number 16, they tried to deliver to number 18 which is next door. Now need to wait about 30 hours and go collect it myself!!!!!”

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Posted 1 year ago

“I left clear instructions for the parcel, containing a laptop, to be left with a neighbour if I wasn't in. The parcel was delivered and a photo of it sitting outside the front door, for the world to see, was sent to me. Fortunately the neighbours saw it around 30 minutes later and took it inside. Had issues with DPD before. I don't understand why people can't follow simple instructions. Complaints a waste of time, just told they'd pass it on (who to??) and sincerely apologise. It's pathetic”

Helpful Report

Posted 1 year ago

“DPD is one of the worst delivery companies in the UK and unfortuantely still one that loads of companies use for online orders. They are not even trying to deliver the parcels and then they mark it up as unable to get through even though you were at home waiting for the delivery. The complaints procedure is a joke, with no real difference whatsoever, I think I complained about 4 times and gave super clear instructions for my property and the same issue repeats over and over again”

Helpful Report

Posted 1 year ago

“Awful service, already one week since I confirmed my order and this company still don't pick it up from the sender. At the same time my second package was "rejected by me" (this is what they told me in the contact center) but nobody contact me and my call doesn't change anything. From now on I just cancel my orders if I see that they will be delivered with DPD, it's just a waste of time”

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Posted 1 year ago

“Late as always”

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Posted 1 year ago

“Tracked collection was next on drivers list,then got text saying sorry we missed you.they never even came”

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Posted 1 year ago

“Something is really wrong with DPD, customer support is abysmal. If you can't get your issue resolved, directly write to their MD, I am going to do this and let's see. Ms Elaine Kerr (Managing Director) Email elaine.kerr@dpdgroup.co.uk”

Helpful Report

Posted 1 year ago

“❌ DO NOT USE DPD!! 0 STARS ❌ What an absolute joke of a company! I have been waiting urgently on my phone for 3 days, as I can’t access any bank accounts and late for payments since I was scammed. Have stressed this to Dpd for three consecutive days and each day I get an email at 6pm saying it’s back at depot and they can’t do anything because the shops ‘closed’? I was then assured by an agent yesterday that the parcel will be delivered today by 11am, low and behold I then get an email at 11 saying that the parcel couldn’t be delivered to a drop off point and has gone back to depot and it won’t be delivered till Monday now. I even said to the agent yesterday can you change the delivery to my house instead and she then assured it would be delivered to the collection point? If it can’t delivered there why did they not just change it as I had requested. I’ve used the chat multiple times and you get the same automated answer each time. Don’t have a clue what’s gone on with DPD but will never use them again in the future.”

Helpful Report

Posted 1 year ago

“Maybe DPD staff should stop posting positive reviews on Trustpilot. If you complain about this your trustpilot account is suspended”

Helpful Report

Posted 1 year ago

“The driver whent to wrong address when he rang and i tried to explain this he became very rude swering and saying im not getting my parcel i then whent on to dpd chat service the person i spoke to said my address was incomplete and was only a postcode not street name when my full correct address is written on website so obvs a lie so tried ringing the woman on the phone had no customer service at all would not give me a email or way to make official complaint and that she has to do it for me then hung up phone absolutly terrible company appalling customer service the drivers are very rude ignorant and incompetent would trust them to deliver anything ever.”

Helpful Report

Posted 1 year ago

“Disgusting service !!!! Had a message to say where did I want it left if I wasn’t in so Replied to the message to say leave it by the front door. But I was actually in between designated time and the van drove right past and I then had a message to say they tried to deliver but no one was in!! The driver is an absolute liar !! It’s not the first time this has happened You cannot get hold of anyone to complain.”

Helpful Report

Posted 1 year ago

“Horrible. No updates on my delivery for days. Can not speak to a human. Avoid them like plague”

Helpful Report

Posted 1 year ago

“SMS received to say parcel on way, the SMS for a Delay, then SMS out for delivery… finally get a delivered notification SMS at 20:39. Parcel not delivered. Checked DPD website tracking which says parcel delivered to CUSTOMER at 21:59. So DPD time travelling delivery driver then?”

Helpful Report

Posted 1 year ago

“Horrible, waited the whole day and they didn’t deliver and said no one was home and I’ve been home the whole day”

Helpful Report

Posted 1 year ago

“I had a parcel coming from india to Birmingham. Delivery person delivered the parcel outside the house to someone else and they didn't even try calling my number and sent me message with my name that i have received my parcel. I think government should take some steps to shut down this company. As i had some valuables in the parcel and freight parcel itself cost me around 85£ + valuables. DPD don't care about the parcels as they take huge charges. Made a call to DPD and they said they can not do anything as it is already delivered.”

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Posted 1 year ago

“told delivery time no one turned up then told i was out when they called but i had not left house all day no card”

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Posted 1 year ago

DPD is rated 1.2 based on 5,106 reviews