DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,110 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,110 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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James O.

Ayberk Bilgin

Anonymous

351

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Retailer apparently arranged for DPD to collect a faulty chainsaw on Wednesday, then Thursday, then Friday and now Monday. DPD told the retailer that they had called on Thursday and gave a time they called. I was at home all day and in the front room waiting and they didn't come. I've now no confidence in the retailer or DPD.”

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Posted 4 years ago

“Spent all day waiting for an expensive parcel to arrive, only for the driver to claim I wasn't in without even ringing the door bell. Spent 40 minutes going through a clearly intentionally obtuse phone system, finally getting to an agent who promised the depot would ring me back within an hour - which again, has not happened! What an absolutely useless company, I'll be avoiding any companies that ship via DPD in future.”

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Posted 4 years ago

“Delivery drivers who can't work a doorbell. Useful.”

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Posted 4 years ago

“Avoid company worst delivery service ever.stated they had tried to deliver my parcel when I was in,cannot call the company to inform,will never use this company again,bunch of cowboys”

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Posted 4 years ago

“Delivery cancelled right at the end of the day after I had waited in all day. Still waiting to hear when my package will arrive. Will not place future orders within retailers who use thus carrier.”

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Posted 4 years ago

“Shocking I would not use this company Avoid! 4 days I’ve had messages from this company saying tried to deliver didn’t even ring the bell just took a photo. Even though we are open all day! Totally disorganised and unacceptable I could understand once returning but 4 times!!”

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Posted 4 years ago

“driver Adam only had 30 seconds to deliver and collect a kettle”

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Posted 4 years ago

“I want to give NO stars, The driver did not call, stopped at the bottom of the hill and took a photo, then said I was out. I paid £10 extra to get this the next day, I rang DPD within 5 mins of the sorry you were out email,and was told the driver would call back and they were very sorry. Hour later I rang back again, the driver will TRY and come back, if not he will deliver tomorrow. DPD getting as bad as the rest, drivers just dont care.”

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Posted 4 years ago

“Dishonest, inefficient. Avoid at all costs. Sue me if you dare. Sadly unable to give less than One Star. Driver claimed to have tried to deliver to my business premisise between 9 and 10 but was unable to, even though we were open from 9 sharp. Contacted a call centre , Imtiaz unable to reschedule urgent delivery for later today. Promised I would receive call-back from his manager Nathaniel (refused to provide a surname) as there is no way of being directed to a more senior member of staff. Call back was promised for 12pm, never done. Another call, another call-centre operative (Vicky this time), told me I'd get a call back at a time which would suit their company. A constant stream of lies and evasions froman organisation that really shouldn't be in business.”

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Posted 4 years ago

“Failed to deliver perishsble goods. Had to ring to find out parcel had returned to york depot. No reason given. Frozen food part thawed. Have had same probems before. Shocking service.”

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Posted 4 years ago

“Utterly USELESS service from DPD - booked for next day delivery only to find there had been some mysterious delay at the depot (no one seemned to know what though) - could give me any idea when I would get my parcel delievered. Will never use again.”

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Posted 4 years ago

“First it toke ages to receive the parcel, the parcel went back and had to come back again. The presented excuse was that they wouldn't find the address, when every time we order something, food or any kind of online order, we always got our orders delivered with any problem and confusion, and obviously the same adress details are given. You might start thinking educating your workers in basic orientation skills, maybe some geography lessons and how to use google maps and critical thinking. For the forth time the parcel I've received was completely damaged, most things broken inside, even with the contents all inside strong plastic bags, things still arrive in awful conditions. You should hire people with proper physical and mental conditions, able to carry things and not throwing them. How can you have weak people performing this job. Defenetly we are looking forward to use a different company for further deliveries, even knowing we stupidly have been using DPD for the last 5 years. But there isn't any kind of improvement, incompetente people still "working" and I doubt things will change.”

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Posted 4 years ago

“By far the worst courier”

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Posted 4 years ago

“rubbish delivery company”

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Posted 4 years ago

“Worst company ever. It's just not worth the hassle using them as I've spent the last week chasing up/calling them about a parcel which they don't seem to be able to grasp the concept of communicating clear delivery instructions to their drivers. I'm sick to the back teeth of telling them the same thing over and over and no outcome. I can't believe Amazon still uses them based on the reviews on here!!! Horrible horrible company”

Helpful Report

Posted 4 years ago

“The driver that was meant to deliver my parcel (Marius), has made no attempt at delivery whatsoever. Both my partner and I were in the house, and we were in our upstairs bedroom window when we noticed the DPD van being parked outside the house. We both looked at the driver sitting in his van for a couple minutes, waiting for him to leave his van and get my parcel before heading downstairs to open the front door. To our shock, the driver just stood on the pavement at the street and took a picture of my front door, ran towards my door, slipped a missed parcel card through our letterbox, made no effort whatsoever of knocking on the door or to wait more than one second, ran back towards his van and drove off. All the while he was walking towards my house, I started heading downstairs to the front door, but by the time I realised What he had done, he was in his van and drove off without looking back. I then contacted your team on the live chat, and they basically told me there was nothing they could do and I would get a re-delivery tomorrow. No delivery attempt was made. He was being too lazy to knock on our door or to do his job properly, just slipped a card through our letterbox and drove off. I am also nearly certain that he saw us staring at him from the windows, but he made no effort to deliver the parcel nonetheless. I find this absolutely unacceptable. I have paid £6.85 for this delivery, and would have expected my parcel to be delivered the next working day as promised. This parcel was not delivered due to no fault of my own, and I should therefore be entitled for a refund on my shipping cost. I am now forced into organising for someone to be there to receive this parcel tomorrow, when we had other plans.”

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Posted 4 years ago

“The worse delivery company ever. First they tell me my package is delayed. Now, they tell me my package was refused by me. Its unbelievable! Nasty delivery men as well. Dishonest company!!”

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Posted 4 years ago

“Lost a parcel valued at £150. When I say lost, it went ‘missing’ between collection point and depot. Big bright green parcel. I noticed a problem on the app within 3 days, but when I tried to sort with the call centre, was passed around like a ping pong ball over 3+weeks. Communication very poor, complete system and procedure failure, and £50 compensation. I am now out of pocket by £100 due to the theft of their employee. No action taken by DPD.”

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Posted 4 years ago

“Terrible attempted to deliver 3 times they have said my neighbor is 80 years old and has never left her home since March! No phone line answered just says parcel out for delivery live chat is useless! Avoid at all costs!”

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Posted 4 years ago

“If I could I would give ZERO stars. Absolutely useless company,ordered a 1 off valuable item from a company that uses dpd services,after getting the run around of excuese's from there customer services finally admitted there at fault and parcel is missing,and they wouldn't file an investigation on my part I had to contact seller who then in return had to get on to the to file an investigation absolute joke,not once did I get a sorry, or a genuine feeling they were going to track find my parcel,Stay well away from this company absolutely run by clowns.”

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Posted 4 years ago

DPD is rated 1.2 based on 5,110 reviews