DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,066 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,066 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

Roebuck Lane, - United Kingdom
B66 1BY

Write Your review

Tell us how DPD made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

James O.

Ayberk Bilgin

Anonymous

351

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“delivery seems to dpend on the postcode. a single incorrrect digt or number throws the whole systemout, with the driver unable to revert to the hous and street name by default. it also seem to be a temptation in rural sreas to drive past and send a 'we missedyou' 'email, but nno card through the letterbox to show they actually stopped.perhaps it all relies on the IQ of the driver, ALTHOUGH I SUSPECT IT IS IN REALITY THAT THE DRIVERS HAVE ANUNREALISTIC NUMBER OF DROPS GIVEN TOTHEM.PER SHIFT.LEVING NO TIME TO USE THEIR INITIATIVE.HERMES, NOW EVERI, HAVE SHOWN THE OTHERS HOW TO REVITALISE AND IMPROVE THEIR SERVICE.PERHAPS DPD COULD COPY THEM.”

Helpful Report

Posted 11 months ago

“DPD are disgusting,delivery is atrocious Someone sent me a lovely parcel of flowers,it didn't arrive(and several in the past hasn't one even put in our garden refuse bin,we found it about 2/3 weeks later🤬),the sender of this latest was sent a photo!!!! No idea where this particular parcel is place or town,or random place where it was left! ITS SHAMEFUL SERVICE,🤬🤬🤬 YOU at DPD should be ashamed of yourselves”

Helpful Report

Posted 11 months ago

“Apparently they are disgusted around the world.”

Helpful Report

Posted 11 months ago

“Parcel hadn't arrived when expected yet was saying delivered on tracker. It was supposedly delivered to a neighbour even though their house was unoccupied at the time. I had watched for the delivery van for an hour so knew no dpd van had been anywhere near. I found on the tracker photo the house it was delivered to and walked for 20 minutes till I found the address. Luckily the lady at the address had realised the address on the parcel was a totally different road to her address. No thanks to DPD I now have my parcel. The driver needs sacking.”

Helpful Report

Posted 11 months ago

“You pay a lot for delivery, only for the driver to claim you’re not in and now you have to go somewhere and lug a 10kg parcel kilometres back home. I paid for delivery. Not click and collect. Pathetic”

Helpful Report

Posted 11 months ago

“So many negative reviews but this company is still operating. It keeps ruining people's events, plans, and they cannot provide customer support at all. Just"apologies" but it sounds like irony. Really they should be made be more responsible by companies who use them as their delivery companies. Here are genuine reviews please consider trustpilot " best" reviews.”

Helpful Report

Posted 11 months ago

“I have chased a parcel for 4 days - they keep going to tbe wrong adress. The chat advisors and call centre staff are all incompetent. I have called, emailed and waited at the different address they keep ' attemping' I will carry on calling and calling until requesting manager call backs and waste everyone's time like dpd have mine..”

Helpful Report

Posted 11 months ago

“Item delivered to a local shop instead of here and took a day before the notice that it had been delivered (when it hadn't) changed to 'Left at pick up point' and even longer before I could find out where that was. When I did find out, the only pick up option offered was to 'scan the app'. What about people like me who don't have expensive smart phones and can't! When I tried to contact DPD it refused to accept the tracking number (checked by me against the notification 3 times) so I wasn't able to contact anyone either by chat on the computer, or by phone as it just went silent on me and after 5 minutes of silence, it was clear no-one was going to answer. All I wanted to do was ensure my deliveries go to a neighbour if we are not in another time.”

Helpful Report

Posted 11 months ago

“Samsung.co.uk really need to get a better delivery company than this scrap called DPD UK. The driver called me that he is around today 26/1/24 around 12.30pm. Apparently the network was bad and the call dropped. I tried calling back but the number was not going. I sent a message immediately to the driver that I've been trying to call him back to ask where he is. To my greatest surprise, I got a message 5 mins later that my parcel had been taken back as I am not around and I literally waited all day to receive it. I got a message that the parcel will be returned on Monday when I literally need to deliver it today. I had to pay extra £4.99 to get the parcel delivered tomorrow 27.1.24 as to meet the deadline e I called their customer care line and to my greatest surprise, she was telling me authoritatively that I am not around to get the parcel when she was not there. Such an I'll trained customer desk and drivers Their reviews online shows similar experience from their drivers. Such a scrap filled entity of workers and customer care. If not for Samsung UK using them, I will never in my existence patronise them.”

Helpful Report

Posted 11 months ago

“1550 0905 145 519 Subject: Urgent Complaint Regarding Failed DPD Delivery Dear DPD Customer Service, I am writing to express my extreme dissatisfaction with the recent delivery service provided by DPD. On Friday 26th January I had a scheduled delivery between 4:20 PM and 5:20 PM, and unfortunately, the experience was far from satisfactory. The DPD app consistently indicated that my delivery was imminent, displaying countdowns from 30 minutes to 15 minutes, and so on. As a business owner, I had to open my shop specifically to receive this delivery, leaving my elderly mother, who suffers from dementia, under the care of a neighbour . Moreover, a message from DPD’s head office had instructed the driver to call 30 minutes before delivery, which was not adhered to. As I monitored the app, I eagerly awaited my turn as the 111th delivery, with the 110th being completed. However, at 6:10 PM, to my disbelief, a message popped up stating that the driver had missed me, and the delivery would be rescheduled for Monday. This is not the first time I’ve encountered such issues with DPD, and I can only assume this is a common practice, particularly on Friday afternoons. It is disheartening to think that if a driver wishes to conclude their rounds quickly, they simply mark deliveries as missed, inconveniencing customers like myself. In previous delivery’s by DPD I have even received misleading messages stating that the driver called when I was supposedly not at home. This level of service is both appalling and dishonest. If DPD anticipates difficulties in delivering within the specified time frame, it should update the app accordingly, preventing recipients from wasting valuable time and resources. I am curious to know how frequently such incidents occur for other customers. I expect a prompt and thorough investigation into this matter, as well as a resolution that ensures such instances are prevented in the future. As a loyal DPD customer, I hope for an explanation and reassurance that steps will be taken to improve the reliability of your delivery services. Sincerely, shay P 07973 129 529 S2 4LN”

Helpful Report

Posted 11 months ago

“I am compelled to share my recent experience with DPD, which has left me thoroughly dissatisfied. On January 23rd, I dropped off a parcel expecting a next-day delivery, as per the service I had booked. However, as of today, the 24th, my parcel remains uncollected, adding to a series of significant delays I've encountered with DPD. One major issue is the near-impossibility of reaching a human at DPD for assistance. Their customer service relies solely on automated systems, making it extremely challenging to address issues or file complaints. Despite my attempts, it appears that DPD is indifferent to the difficulties customers face. This unexpected delay not only inconvenienced me but also led to a forced refund to a buyer due to the unfulfilled next-day service agreement. Such lapses in service are unacceptable and can be detrimental to businesses and reputations. I caution others against using DPD based on my experiences. The combination of unreliable service and a frustrating lack of human support makes DPD a less-than-ideal choice for reliable and efficient parcel deliveries. Consider alternatives with better customer service and a more dependable track record.”

Helpful Report

Posted 11 months ago

“Terrible service. A delivery was scheduled to my home address and the DPD tracking said it was on the vehicle. The tracking then stated that it was being returned to the depot as apparently no one was in to receive the delivery. This was absolutely not correct, we stayed in specially to receive it. Exactly the same happened the next day. Then the tracking stated it was being held in the local depot, then that it was being sent back to the sender. A major issue with this company is that there is no way to contact them to chase up. No telephone number, no email address. For a company of this size surely they could create a digital system like many others delivery companies do. Avoid,there are better more reliable companies out there.”

Helpful Report

Posted 11 months ago

“Terrible service driver just said he cant find my address, now sotting at Goole apoarently as undeliverable. God awful experience, the 'advisors' no better than useless no direct contact to rearrange anything with Goole alliwed according to the advisors. 200 quids worth i cant even have or rearrange delivery for.. this is dire”

Helpful Report

Posted 11 months ago

“Yet again non delivery. Dont think the drivers even try to find my address. No feedback except to say they couldn't find the address. We are on a main road. It was a fridge which was quite urgent”

Helpful Report

Posted 11 months ago

“Another let down by DPD (driver both times a chap called Callum). Package is a mobile phone to replace my existing handset so is quite urgent as I have no communications otherwise. The initial delivery was scheduled for Tuesday 23/1/24 between 18:00-19:00. Both my wife & I were home for said delivery, however when I checked on delivery progress around 18:30 online, I was met with the statement "Your parcel could not be delivered, as your DPD driver could not find your address/gain access". Admittedly, there are some utility works on my street but it is still completely accessible. The bin lorry got down it this morning for heaven's sake & it's massive! So I chalked this one up to experience thinking maybe a traffic cone or two had put the driver off. The delivery was rescheduled for 24/1/24 between the more precise time of 16:57-17:57. Guess what? I checked my emails at 17:05 & was met with the same statement: "Your parcel could not be delivered, as your DPD driver could not find your address/gain access". My advice to DPD: get with it. Surely your driver has the nous to look up a street & see past a traffic cone or two? The street is not closed! Additionally, it is a short street that takes one minute to walk up or down. Is your driver unable to park & deliver this important package? I feel very let down by DPD & what I sense is a 'can't be arsed' attitude from the driver but sadly the company I purchased the mobile phone from use DPD for such deliveries. I sorely wish they didn't. Royal Mail would have been a much better bet. I rate DPD so poorly that I don't expect any resolution to this issue but as a decision maker with regards to postal services in my company, I shall be ensuring, to the best of my ability, that DPD are not given any further business by my company & I will go out of my way to tell as many of my business colleagues as possible to never use this appalling company. Business works on word of mouth and influence & I feel so strongly about this matter that I will do my best locally to try and show to DPD that unless your prioritize customer service, your business is not worth a hill of beans & doesn't deserve our business! Perhaps mine is an isolated incident but notwithstanding, DPD's failure as a courier to deliver this important item will cost me time, effort & money & leave me without communications until I receive my mobile phone.”

Helpful Report

Posted 11 months ago

“I set day and time to receive my parcel, I even asked my husband to take a day off so you could be at home. Result: I did get the parcel because the driver instead of to ring the door bell, knocked the door, he missed me and i had to set a new delivery day. I am honestly fuming. Moreover, the dpd does have a complaint form to fill. The only thing you can do it's phone the customer service so they will pass down the complaint to the driver.”

Helpful Report

Posted 11 months ago

“They were once the Rolls Royce of delivery companies, they're now a pitiful Postman Pat tribute act. Every delivery turns into some kind of children's TV episode, it's not called Guess Who? It's called Guess Where? You get a message that your parcel has been delivered with an accompanying photo of a random pair of feet on an internal doormat. The only thing you have to go on is the colour of the internal carpet, the state of recipients toe nails and maybe a snippet of the shade of the doorstep if you're lucky. However, if they're feeling really cheeky they'll take a random picture of a house 4 miles away from you and say sorry we missed you... Of course you did, an asteroid 4 miles away would've missed me too. But the real gem is when you get a delivery notice, and you recognise the house a few hundred yards away. So you whizz round there only to be told by the owner that he took a photo then realised it was the wrong address and took it with him. This leads to the unfolding of a massive mystery, because he's about to drop it somewhere else and the system won't ever know where that it. This then leads you to get into the car and start driving around looking for him, let's say his name is Rajinder. You end up stopping around 10 Asian looking drivers with no luck. Around 2 weeks later you're expecting another order, and it's Rajinder again, so this time you get into the car and track him down using the map before he gets to you. He remembers the drop off and kindly informs you that he eventually delivered that parcel to a pub 1 mile away from where you live. A pub!!! Fortunately the package was at said pub & it had been opened, but nothing was taken. Advice, set up what3words on the DPD app and take a photo of your premises. It's not bulletproof but it has helped.”

Helpful Report

Posted 11 months ago

“Is it hard to actually come to my address? Twice now they have haven’t bothered to turn up and then I get a message saying no one was in… I waited all day and there wasn’t a knock on the door. Rude customer service and no picture to prove their lies. Bunch of wan***”

Helpful Report

Posted 11 months ago

“they lost my parcel counting £220 worth of roasting tins and they are basically non contactable-faceless”

Helpful Report

Posted 11 months ago

“Rated 1 out of 5 stars Worst delivery company! Worst delivery company!! One of their driver from the Southwark depot tried to steal my partner’s new iPhone, he got tracked down by my partner, eventually got the phone out from the back of the van after he just marked it as delivered. His scanning device had been taken off him to force him to give the phone back and when my partner threw it back to him, it injured his nose. God knows what story he cooked up, but the result of that was that our address had been blocked off by the local depot. What I don’t understand is, if the address is so dangerous to deliver to, why they accept any order we make and suppose to be delivered by DPD from the sender in the first place. That’s waste of money, man power and energy…I recently ordered an e-bike(£1000 worth), it came from Ireland. It was no issue with the delivery until it arrived in the local depot. They marked it straight away as going back to sender however I’ve the changed the delivery address to my neighbour’s address as I was already aware of their foolishness. I got a notification email that it’s arriving today, then I got a notification that it’s in the process of sending it back. My partner had to go to the depot and cause disruption to be able to speak to the manager and explain what happened. Then they realised how big the parcel is and it would be a stupid thing to send it back IRELAND! And we have to go through with every item that supposed to be delivered by DPD! Customer service is useless, communication awful! They employ thieves and they stand behind them and blocking people’s addresses unlawfully and they don’t even notify them! I’m considering taking this matter to court as it caused so much distress, heated visits to the depot and frustrating phone calls to unhelpful customer service! WARNING! If you live in a block of flats, be aware, that the driver might try to steal your parcel and take a picture of it in someone else doorstep holding it in their own hand then disappear with it and mark it up as delivered so the tracking function stops!!”

Helpful Report

Posted 11 months ago

DPD is rated 1.2 based on 5,066 reviews