DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,066 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,066 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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James O.

Ayberk Bilgin

Anonymous

351

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of the most dangerous company out there they take people's stuff and pretend they delivered it and you can't get contact to customer service what a load of c*** never used this company please”

Helpful Report

Posted 11 months ago

“Dishonest & lazy drivers, opaque and ineffective complaints process. Drivers not bothering to get out of their vans to even attempt delivery, because I'm on top floor of a block of flats. Instead send a photos of a random nail bar not located within 2 miles of my address as "proof" they tried to deliver. Cannot speak to a human when you call, get useless bots instead. Finally managed to get a human on instant message who was almost as useless as the bot. How about actually talking to someone on the phone. I wouldn't trust these people to deliver a takeaway menu let alone a parcel”

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Posted 11 months ago

“BEWARE of this company! They lie, they steal and then delete photos once proven that no driver rang the doorbell. Pathetic. How is this company still trading? Just look at the terrible reviews!”

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Posted 11 months ago

“Worst customer service!driver has delivered my parcel to a local shop when there were clear instructions on DPD of a keybox on the wall to take key and place parcel in porch. He couldnt be bothered reading this on his PDA as seen on my CCTV. Rang customer services who first cut me off then told me had no choice but to collect.Dont waste your time!”

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Posted 11 months ago

“I had to give them one star to be able to post a review! Otherwise it would be ZERO. They are muppets who couldn't deliver my parcel because the driver couldn't locate it on his van!!! The item is a paddleboard. I'm so angry”

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Posted 11 months ago

“After taking a day off work to stay at home and wait for a delivery, the driver arrived..sat in the van without getting out and then marked as failed with no answer. The customer service team was useless online, on the phone and using the WhatsApp number. Finally got it so it was guaranteed for next day before 12 and at 12.20 I'm still waiting on the driver to arrive and now going to be late for work!. No compensation offered and simply as a company they don't care. This isn't the first time we've had problems. A few months ago a driver took it apon himself to walk in to my home without even knocking!! Then got aggressive when confronted The next time.i place an order with a company I will be checking there delivery user and if it is DPD I will.not.be buying”

Helpful Report

Posted 11 months ago

“My parcel delivery was at 14.50 to 15.50 today. I went to pick my daughter from school. Received a mail saying parcel delivered at my front porch with a pic. In reality there was not even delivery attempted as my cctv showed the proof. I lodged a complaint. Later they removed the pic. Thieves beware!!!”

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Posted 11 months ago

“Atrocious service. Failed to collect my parcel, refused to re-arrange and refused to refund. Outsourced support in India... you can guess how helpful they were. AVOID.”

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Posted 11 months ago

“Got told I would have my parcel delivered today and then all of a sudden there became an “error” when the driver driver drove right past my house 🤦‍♀️”

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Posted 11 months ago

“Delivery scheduled for today, now told its tomorrow. I've taken a day off to wait for this delivery.”

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Posted 11 months ago

“Absolutely disgraceful! Avoid!Parcel updated after 2 days that has been delivered and received.Not even attempt delivery! CCTV footage prove all.Thieves delivery drivers!”

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Posted 11 months ago

“Having tracked our delivery to within 10 minutes of our house we were sat waiting in the front room. Then a message saying sorry we missed you and at that moment the van went flying past our house at speed. What a farce. Will my delivery happen tomorrow, not holding my breath. Abysmal service.”

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Posted 11 months ago

“Absolute joke. The driver actually took a picture of the house from his cabin as he couldnt be bothered to get out. with my car in the drivway because i was home.”

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Posted 11 months ago

“Terrible service. Received a picture of my parcel on someone’s door saying that it had been delivered to me. Contacted DPD and they asked me to knock on my neighbours door and ask if they had my item??? Which one when the driver didn’t left a note on my postbox stating if he actually left the parcel with someone else. Asked DPD to ring the driver and ask him where is my parcel and customer service said they can’t… they just send the info for depo and that I can complain to my seller. Completely joke.”

Helpful Report

Posted 11 months ago

“I ordered a delivery, I was informed it would be delivered on the 29th January,he didn't buzz up to my flat just took a picture of the security door, then I asked for next day redelivery and explained how to use the security door,he missed me again by not coming upstairs, then I was told to do another redelivery,which I did ,now it's the 31st January instead of redelivering to me ,it was sent back to the sender, I am very grateful that the sender was professional and authorised a replacement,it doesn't help that I am on disability and can't just pop to the shop to buy the item.”

Helpful Report

Posted 11 months ago

“Worst delivery company ever. While I was home the whole day, I receive the notification ‘sorry we missed you’. Meaning that the drive didn’t even actually come to my flat for deliver my parcel. I call the assistance, I explain the situation saying that I payed extra to have the parcel delivered on this specific day. She tells me that I can still have it that day and they will send me the address for collection. Couple on hours later, still no informations. I call again and another operator inform me that the delivery to the posto office is actually been requested for the day after. This is absolutely unprofessional! This company is a joke.”

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Posted 11 months ago

“Terrible service. I’m honestly surprised they are still on market. 3 days of waiting. Delivery guys come, don’t call and then mark is “not delivered””

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Posted 11 months ago

“Driver pig ignorant put the parcel out the door I said hello he just took a picture , turned and walked away didn’t say a word. DPD should teach these drivers some manners as they obviously haven’t got any Post Code for reference ng24 4pp”

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Posted 11 months ago

“delivery seems to dpend on the postcode. a single incorrrect digt or number throws the whole systemout, with the driver unable to revert to the hous and street name by default. it also seem to be a temptation in rural sreas to drive past and send a 'we missedyou' 'email, but nno card through the letterbox to show they actually stopped.perhaps it all relies on the IQ of the driver, ALTHOUGH I SUSPECT IT IS IN REALITY THAT THE DRIVERS HAVE ANUNREALISTIC NUMBER OF DROPS GIVEN TOTHEM.PER SHIFT.LEVING NO TIME TO USE THEIR INITIATIVE.HERMES, NOW EVERI, HAVE SHOWN THE OTHERS HOW TO REVITALISE AND IMPROVE THEIR SERVICE.PERHAPS DPD COULD COPY THEM.”

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Posted 11 months ago

“DPD are disgusting,delivery is atrocious Someone sent me a lovely parcel of flowers,it didn't arrive(and several in the past hasn't one even put in our garden refuse bin,we found it about 2/3 weeks later🤬),the sender of this latest was sent a photo!!!! No idea where this particular parcel is place or town,or random place where it was left! ITS SHAMEFUL SERVICE,🤬🤬🤬 YOU at DPD should be ashamed of yourselves”

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Posted 11 months ago

DPD is rated 1.2 based on 5,066 reviews