DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,110 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,110 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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James O.

Ayberk Bilgin

Anonymous

351

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had the worst experience. I order something from some website and the 1st time they were supposed to deliver I got an email that they were unable to deliver my package (I was home all day) and that the package was in pickup store, it wasn't there. Website sent me the same package and again same problem with DPD. 3rd time website sent me the package, DPD left it in some random Turkish kiosk in my street, which is not DPD pickup store, without email or anything, I found out through their tracking page two days later.”

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Posted 4 years ago

“Never in time, they lie when they say that they tried to delivery. Never answer their phone. Worst company in Ireland”

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Posted 4 years ago

“I watch the driver pull up walking towards the building and then back to the van and drive off they said he could not get a reply although I have a ring door bell which records all motions he didn’t come near my house absolute liars wasted a day waiting 😡”

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Posted 4 years ago

“Put a parcel at a drop off shop , two days later and it was still there. I called dpd and was told the problem would be relayed to the correct department's so it could be discussed. An answer would be given in three days. As for delivering the parcel ,no answer could be given. Totally inept, pathetic and useless. I went to the drop off shop ,picked up my parcel and sent it overnight with Royal Mail. Never ,never use dpd again . Glad I got my parcel back , at least its moving now. As for a refund, all you hit is brick walls. So now to ring my credit card company to pull back the money. I really hope dpd is not going to deliver the vaccine for covid19 . Never use dpd again.”

Helpful Report

Posted 4 years ago

“Despite paying £46.19 for the collection and despatch of a high value item and ensuring that item was securely packed, upon arrival item was found to be damaged. Unfortunately the consignee did not immediately inform me of this ( I was made aware over 2 weeks after receipt of the parcel) As a result DPD have refused to consider my claim for compensation. I will never use DPD again and will make sure that I warn everyone I know to avoid this Company, which charges a premium rate but providea a very poor service.”

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Posted 4 years ago

“This company does not deserve custom.I am going to ask when buying online if dpd are the company delivering, if so I will not buy, never tried to deliver.”

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Posted 4 years ago

“this is a thief gang company. one pack was stolen from me and the other was destroyed. And they don't feel guilty. So I lost my things and my money. fathers and bantites to DPD”

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Posted 4 years ago

“Was waiting for my parcel to be delivered this morning. Delivery driver never attempted to deliver the item. Didn't even ring my door bell. Will cost £6 if I ring to complain. Wouldn't touch then with a barge pole”

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Posted 4 years ago

“Do not use this awful company. The parcel I sent was not delivered, they say it has come open but I know how well I packaged it. I now do not know where it is, and impossible to speak to a human being. Hours spent trying to sort it, large sum of money wasted and very upset that my friends did not receive the beautiful gift I had made for them”

Helpful Report

Posted 4 years ago

“Terrible service and absolutely zero help from customer service. I was waiting for this delivery all day, I stayed at home and constantly checked the map. When I saw that my delivery is coming next, my boyfriend went outside to help the driver to find the property. My boyfriend saw the delivery driver who parked about 100 m away from the property. He tried to reach the driver, however the driver wasn't planning to deliver the parcel, he left his car for about a second, he looked right and left and then sat back to his car and left. He hasn't even tried to deliver the parcel. I'm absolutely shocked about DPD service. I would never deal with this organisation as they are not trying to deliver good customer service and I don't think they even care. This situation has happened to us twice and that's the reason why my boyfriend left the house in advance to help the driver. Awful. I wouldn't recommend this delivery service to anyone.”

Helpful Report

Posted 4 years ago

“my delivery date was 29th Nov, as of today 1st Dec still no delivery. Even with delivery instructions and my phone number still no delivery, Dpd CEO escalations team have tried but even they are unable to get the Swansea depot to deliver to me. This delivery was a surprise bouquet of flowers for my Birthday, they are roses which are probably dead by now. If you wish to have flowers delivered dont use Dpd, they arent good at delivering, but really good at spoiling a Birthday.”

Helpful Report

Posted 4 years ago

“Completely useless, but it seems I am not the only one. Waited in for a delivery and got a message saying they couldn't deliver as I wasn't in. No delivery card and no photo. Difficult to find any support but got through to a support chat and they confirmed that the driver hadn't even attempted a delivery. But they couldn't do anything about it. Finally told they could not give out any sort of links for a complaint. Would give 0 stars if the system allowed it and will never touch DPD again.”

Helpful Report

Posted 4 years ago

“Hi, I live in a block of flats, in Swindon town centre (Sn1 postcode) The building is called the David Murray John Tower. I have experienced first hand dpd and dpd local not bothering delivering parcels here because it takes a while 60 seconds to get to the very top floor! Today, December 1st 2020 at approximately 10am I witnessed a dpd delivery man, walk up to the building, some 20 foot away from the entrance and take a photo. No parcel was in his hand. I am disgusted with this, it happens on a regular basis and this is NOT acceptable. I have informed all residents off this and previous experiences and warned them off using dpd in the future. I acknowledge some 50 or so people will not dent dpds income, however in this day in age where everything is bought online word of mouth travels fast especially with the likes of social media. Also, please note this takes away the very good work most of your drivers who do their job properly. Who I have myself and my wife gave fantastic feedback on your app. I will also be sending this email to the director of customer experience. Terrible.”

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Posted 4 years ago

“If I could do zero stars I would. I never really leave reviews, but wanted to warn people the customer services of this company is absolute shambles. Because of covid I was unable to see my newborn nephew. Long story short. I sent him a box full of clothes and books. I made sure I sellotaped the whole box so it wouldn't get damaged. It arrived squashed, a great big hole on the corner. Everything was ruined, my sister had to bin the lot. What annoyed me the most is DPD refused to take responsibility, the delivery driver purposely took a photo of the undamaged side if the box and left. When asked what happened, he replied not my problem. After weeks of filling out claim form which wouldn't submit, I gave up. The stress this caused was immense.”

Helpful Report

Posted 4 years ago

“Terrible company, unreliable, disgusting attitude. Never use your service again. NOT RECOMMENDED TO ANYONE !!!!! i feel powerless how one company treats people`s personal property so carelessly, destroying people`s personal things without bothering to inform the owners of the package at all. Without asking if you want to get your products back , whether they are okay or not. you take them and just destroy them. I ask why??? Don`t you think that I have doubts that you actually took my expensive treatment preparation and you are trying to convince me at the moment, that you do not know what happened etc??? I really want to see some evidence, is it a picture or some kind of testimony, that my packaging was damaged and things were broken inside and you haven't taken them. I want some evidence of what happened to MY things, what you innocently destroyed. You said that some liquid came from there, which is a lie, because there was nothing in my belongings that contained liquid. I can confirm with the papers that the package that came the previous day from Texcom was delivered to the DPD post next day. Also I have confirmations of bank statements. Is your company so unreliable that if I dont insure the contents in exact amount, it wont arrive or will be destroyed? Send me a picture of my products before you started to destroy them!!!! In addition, I have a question as to why, for my part, I must begin to investigate, where my consignment is located without you bothering to inform me, that things had already been destroyed by that time? We investigated the status of our package, not that you signaled it yourself. My child's health has been insanely affected by this whole situation, and you must take responsibility for your action. I have never experienced such problems with other companies.”

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Posted 4 years ago

“Excellent service. Large box delivered to Sweden from uk in 5 days. Good rate too. Brilliant. Thank you”

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Posted 4 years ago

“The delivery drivers are more often than not professional and on time. DPD's problem lies with their warehousing. No one cares about your parcel and the amount of times I've received a damaged product due to mishandling in the warehouse is utterly disgraceful. Honestly, my heart sinks whenever I see that this incompetent company will be delivering my parcel.”

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Posted 4 years ago

“Flogged off off by numerous phone calls to customer service I still don't have my stuff a week after and there now saying not coming back till all the way next week worst service ever.”

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Posted 4 years ago

“Cheerful, friendly service from Leon, carried my heavy parcel inside for me rather than leave it on the doorstep. On time and courteous, can not fault him.”

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Posted 4 years ago

“Worst service ever. Never ever posted a bad review before but here goes.. The driver came to deliver and insisted I accept the parcel physically which I informed him was not correct due to Covid-19. He got annoyed and walked off angrily along with our parcel even though I was standing by the door. We are in a global pandemic and the guy was insisting we accept the item in person. After ringing DPD customer service to let them know about his behaviour, I was told the item was being sent back to the supplier by a second driver who didn’t even attempt to redeliver. Unbelievable!!! We needed the item especially given that a member of the household has been shielding (due to an underlying health condition). The driver’s behaviour was unacceptable but the follow up customer service agent I spoke to (which was nonchalant at best) and also refused my request to speak to a supervisor. Not that DPD care about members of the public but I will now find an alternative provider / reliable delivery service. Family & friends have also been warned.”

Helpful Report

Posted 4 years ago

DPD is rated 1.2 based on 5,110 reviews