Dreams Reviews

Name: Dreams
Address: -, - -,, High Wycombe
Rating: 1.69

1.7 Rating 367 Reviews

16 %

of reviewers recommend Dreams

Company Reviews

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Metrics

1.7

Based on 367 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Email:

customerservices@dreamsbeds.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although staff in the store were lovely they were totally embarrassed by the lack of customer care from the customer service team. I ordered a bed and mattress on the 18th May was told at that time there would be a 12 week wait for delivery… I have had repeated delivery dates since then October 22nd being the last one. I have been back in store today to cancel the order.. Store assistant Dee rang customer service she was placed in a queue of 3 and had to wait 40 minutes before anyone answered. To add insult to injury the bed frame I ordered is in a 20% off sale so in now £100 cheaper than when I ordered it…”

Helpful Report

Posted 6 months ago

“I ordered, and paid for 2 beds 3 weeks ago, before we found our new home. Now Im told they cant deliver until November because we "changed our delivery address". Address is 10 minutes down the road from them!”

Helpful Report

Posted 7 months ago

“DREAMS BEDS - DONT TOUCH THEM WITH A BARGE POLE. Bed delivered and built by them, parts missing, delivery crew supposedly going to report issue and we would hear from H/O in 48/72hrs - heard nothing, Gerri reported on line - heard nothing, went into store (Aylesbury) - no interest what so ever, sent e.mail - customer service e.mail not operational. ABSOLUTELY SHOCKING CUSTOMER SERVICE.”

Helpful Report

Posted 7 months ago

“You walk into a Dreams Store with £1000 to spend and walk out without a mattress ? How is that possible ? The mattress I wanted was a little over my budget it appears at £1199.00, there were clearly no deals to be done. But to let me walk out without offering a suggestion of what was in my price range for something similar is a failure on the sales team surely ? If this was my business I would not be happy, especially given the economic climate we are currently in. Dreams, your team on the shop floor must do better !”

Helpful Report

Posted 7 months ago

“Dreams will sell you the world under the pretense of high quality. Sadly that is t what you get. The bed I purchased has started falling apart less than a year in and when you eventually get through to them they offer you nothing but patronizing commentary. They don’t see the bigger picture of the faults that develop. They need to wake up. No pun intended. Dreams are fast turning into a nightmare.”

Helpful Report

Posted 7 months ago

“Mattress delivered not same as in shop - heavier so I couldn't turn it as advised, denser so too firm, uncomfortable - caused pain in lower ribs, & definitely not memory foam as I was told in shop - had only thin layer on top. Complaints took ages to be answered. No help only told to exchange but all others much more expensive. After months , escalated claims & went to Furniture Ombudsman - case accepted then dropped by them as Dreams had offered a resolution! Then somebody else in Dreams asked why I hadn't exchanged - more timely wrangling. Had to pay £65 to get mattress collected. Got partial refund. Best advice - AVOID if you don't want NIGHTMARE of many sleepless nights”

Helpful Report

Posted 7 months ago

“Bought a bed from these guys just over a year and half ago had problems with it just after a year. Spent a £1000 on the frame and only comes with a years warranty even thou it’s an ottoman bed with moving parts. Informed customer service and was told nothing can be done and I would have to purchase the part even thou I told them it’s solid metal that has bent. I then left it for a while as I managed to fix it but it’s since failed again. Got back in contact and was kindly sent out some parts as a goodwill but they were the wrong parts informed them and now been told tough you need to buy the parts. So you can send out parts as a goodwill that I didn’t need then the right parts that I need you can’t very confusing. This was all caused by the very poor service i received when the bed was put together by your team and very poorly. So don’t buy beds from dreams and have them build them as you won’t get it done correctly. Hopefully your Director Johnathan hirst reads these and see how he’s customers are treated as without us dreams ain’t a business as I certainly wouldn’t buy a bed from you again.”

Helpful Report

Posted 8 months ago

“I was recommended to buy a certain mattress by dreams staff due to my back condition, I had an issue after a few weeks qhere the bed sinks. As I complained they told me I had to keep rotating the mattress over for a few months. They sent me a new mattress to rotate this one instead which I had insured for 4 years guarantee. So after 2 years I didn't want to complain but it really hurts my back and I called the engineer but he said there is nothing wrong with the bed. The bed looks fine but after 15 minutes it sinks and they don't want to do anything about it. They told me to call the engineer in 6 months time again. Which is ridiculous as they are just trying to deal the warranty out. I asked and would pay for a better one but they don't want to do that.”

Helpful Report

Posted 8 months ago

“Over 18 months, we had no fewer than three faulty mattresses, appalling customer service and endless hassle. When we were eventually refunded, the final insult was that Dreams deducted even a paltry £100 goodwill pay-ment offered earlier. Individual shop staff, delivery men and quality assessors were blameless, indeed helpful. The fault lies higher up with a company that apparently cares little for principle or customer satisfaction.”

Helpful Report

Posted 8 months ago

“No DREAMS Just NIGHTMARES !! DREAMS COVENTRY !! Happy to leave a disabled person on the floor for the night with a broken arm. We were advised to clear the room prior to delivery. The delivery guys turned up didn’t want to do any work anpart from sit annd vape in the van annd tell me that they couldn’t get the mattress up the stairs. However when asked to construct the bed frame and We can deal with the mattress after the driver said fu*k sake! NO and left with the bed. DREAMS Head office call me to offer me an inflatable air bed for the night ( Ive got a broken arm ) The bed to be installed was the Yokohama bed with sleep motion. £7000 plus for everything that was purchased and this is how you’re treated. I honestly would NEVER Recommend DREAMS unless you want NIGHTMARES. I also have the CCTV Footage and can post on social platforms to confirm how unprofessional the delivery team are 072A040537”

Helpful Report

Posted 8 months ago

“I purchased a sleep motion adjustable bed so can use the dreams napp app. But now they changed management and does not work. Will never use again. Useless customer services when trying to sort it out and all they say is nothing they can do. Be aware.”

Helpful Report

Posted 8 months ago

“The delivery was booked but did not arrive. When I phoned the wait to speak to someone was over 20 mins only to be told that the Northern Ireland sales are delt with by a different company and therefore they could not help me . This was not clear on their website or any of their correspondence.”

Helpful Report

Posted 8 months ago

“Three matresses from this company - all have been absolute rubbish - all close to £1000. Back aches, physio visits...even a chiro - all in all, this sub-standard cr*p has cost me time, money and back ache. Ive made complaint to my local consumer protection agencies - if enough people do as, this vile compnay will be investigated and held to the same standards as decent businesses. The Belfast Franchise is seemingly more than happy for you to assume they are a BRANCH of parent company sofatime/dreams. I find this, not only unethical, but very misleading. They are a FRANCHISE - use a different factory in a very large country far to the east. Low quality items at a serious mark-up price. Customer service is a horror. I've had to get my solicitor involved. If that fails, I'll head down with a placard stating "not made in UK. Made in PRC" and stand outside their front door because I value my fellow citizens and believe people should be protected from vultures.”

Helpful Report

Posted 9 months ago

“In May we bought quite an expensive mattress from Dreams Beds in Bedford. However, the mattress didn’t work for us, so after 30 days we went back to the store and was seen by store assistant Cathrine, who was absolutely amazing. We wanted to change that mattress and chose a memory foam mattress which was slightly more expensive than our original one. Turns out the new one was on sale, Cathrine then worked her magic and managed to waive any extra payments and delivery costs. The new memory foam mattress was delivered to our house yesterday. Our first nights sleeping on a beautiful memory foam mattress was the best night sleep we have had in a very long time. We love our new memory foam mattress, we would definitely recommend dream mattress’s, especially memory foam, they’re absolutely the best & Cathrine was really helpful and did her very best for me and my partner and made sure that we were happy with our new mattress. We even bought two new memory foam pillows, which are so comfortable. I now can’t wait to go to bed to sleep on my excellent mattress and lovely pillows. Thank you Catherine. Our only gripe would be, mattresses should be packed and rapped smaller to make delivery easier. The delivery guys did brilliantly, but did struggle getting the mattress upstairs and did a wonderful job.”

Helpful Report

Posted 9 months ago

“We purchased a “TheraPur” ActiGel mattress costing £1699 in 2021 it started to sag on all sides and bobble on the surface of the mattress within a few months of purchasing. After an exhausting back & forth dreams sent out an independent engineer to inspect our mattress and he said that apparently we had the wrong height divan for the mattress and that the mattress has been sat upon at the end of the bed which has caused this fault…this information was not mentioned at the point of purchase at the dreams store in Colchester if we were aware of the lack of edge support that this mattress clearly does not provide we would not have spent so much money. I can’t stress enough to save your money and steer clear of this mattress as the staff clearly are only motivated to up sell this product and do not disclose its lack of reliability and short life span.”

Helpful Report

Posted 9 months ago

“Just assembled the Rosa ottoman bed Fantastic quality very easy to assemble.”

Helpful Report

Posted 9 months ago

“I bought a new mattress from Dreams in Feb 2023. By November it was started to sag. I’m the only person using the bed and I weigh 9 stone. I moved to the other side, that quickly started to sag. The mattress cost over £2,000. They sent out a strange man to inspect it. I had to take the entire day as their visit slot is 8am-6pm. Customer service? He asked if I rotated the mattress. It would take 4 strong people to lift the mattress, it’s super king sized and very heavy. I expect they’ll say that’s why the mattress has failed. Never again Dreams. Looks like we’ll be off to the small claims court.”

Helpful Report

Posted 9 months ago

“The double mattress is too short for the base. The photo shows the difference, and yes it's level with the back edge of the base, before someone says its the skirting board width. The mattress is supposed to be 190cm. This one is 186cm. The divan base is 191cm . Why don't your bases match? Anyway the manager who dealt with it was the rudest man I have spoken to. Why bring me another set the same? You have refused to measure the bed and mattress before delivery, to prevent a wasted trip.He spoke over me, and gave me the impression he didn't want me as a customer. You have lost the sale. All I wanted was a double bed. Just one the fits your mattress and base evenly. Not hard as you are the leading bed store. Unfortunately Dreams has fallen way below the mark. Come and collect your rubbish, and refund”

Helpful Report

Posted 9 months ago

“Unfortunately with dreams you can pay more but quality is near the same. Spent almost 3k on a bed yes it's lovely if it worked. It's one of these electric ones. I bought the cover for 3 years and 2 years later issues with electrics. Vibration is gone, remote stopped working, the app has had the plug pulled on it so now I have a disability that really needs the movement in the bed and I have no way to use any facility of the bed. I have a claim open and they can send engineers but doubt they are programmers who can fix the app so it is not fit for purpose. I'm glad I got the insurance as I won't let this rest now. I do expect a full refund and won't rest until I get it.”

Helpful Report

Posted 10 months ago

“Just had our mattress and ottoman delivered and they can’t get the ottoman in the bedroom so they’ve taken the ottoman back and because of this my girlfriend is in tears because she has to pay 20%=£144 absolutely disgusting considering she is keeping the mattress, disgraceful of a company”

Helpful Report

Posted 10 months ago

Dreams is rated 1.7 based on 367 reviews