DX Reviews

Name: DX
Rating: 1.23

1.2 Rating 1,889 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 1,889 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 10%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lied about 'attempting delivery' when i was waiting all day. Couldn't take anymore time off work and i don't have a work address that this can be delivered to, so suggested a family member. They informed me that they cannot do this so i asked what my options were and got a copy/paste response about paying for redelivery between 9am and 5pm (after I stated i cannot be at home for this) or delivery to a work address (again I stated this was not possible). Finally asked them where the depot was so I could collect. I haven't seen such a run down place in a long time. Went to the entrance and it said 'Use other door', got to other door and it said that this door is not always in use so go back to previous door! I rang a bell and waited like a lemon for a good few minutes. Walked back to other door and rang, waited, nothing. Went back to the other door again and rang holding my finger down and finally got a response. I said I was here to pick up my passport and the voice on the intercom just said 'Ok' and went quiet. Another minute (no joke here) a guy emerges from inside and lets me in. Dingy lobby, wet floors cones everywhere, broken tiles on the floor, armchair falling apart that looked like it had been salvaged from the blitz and it smelt of cigarette smoke? Was this why i didn't get a response for so long? Trying to clear the air? Anyway, all in all a very bad and confusing ordeal. Who gave these guys the contract?! Awful customer service and the lobby reminded me of my secondary school bathroom. Hopefully will never have to deal with DX again.”

Helpful Report

Posted 5 years ago

“DX Delivered Exactly? - Don't make me laugh !!! DX - Booked via Parcel2go Couldn't make it up !!! After a 1 month of - Sorry you're having problems... blah blah blah We'll sound as if we're here to help but... blah blah blah Going to string you along till you give up... blah blah blah My Parcel has now been delivered by DX to the neighbour of the pick up address !!! DX & Parcel2go incompetence knows no limit !!! Parcel2go - Harry Phillip Anthony Adams-Mercer (Director) Steven Kramer (Director) Christopher Simpson (Director) Richard Harry Phillip Adams-Mercer (Secretary) James Brett Greenbury (Signifiant Control) Wendy Adams-Mercer (Ex Secetary, Ex Director) James Brett Greenbury (Director)”

Helpful Report

Posted 5 years ago

“Stay away from this company, dishonesty seems to be the company policy, rude staff toped up with careless attitude, they never run out of lines and excuses. Not happy at all.”

Helpful Report

Posted 5 years ago

“I received an e mail to state my parcel had been delivered. It hadn't been. Upon further enquiry it seems like the courier has delivered it to an office address over a mile away. Two days after being told it would be picked up and redelivered, I have yet to hear anything. The worst service I have ever encountered.”

Helpful Report

Posted 5 years ago

“Horrendous rude customer service and couriers were meant to deliver parcel and when I wasn't in all that was there was "put in a appropriate location" learned 3 days later that they put it in a bush! Really a bush? Who even does that do not ever use them thankfully got full refund from the company I bought it from! 0 stars dire exactly!”

Helpful Report

Posted 5 years ago

“I have an urgent need to sort out a delivery but they do not answer the phone. Astonishingly bad service. The worst I have encountered.”

Helpful Report

Posted 5 years ago

“I waited in all day for my son's passport to be delivered, dx messaged me saying it would be delivered between the times of 9am and 5pm. I had no delivery at all, instead I had a text message from them saying they were unable to deliver my passport and had left a card. What a joke the card must have been invisible because I searched everywhere for a card. They are going to attempt delivery again tomorrow, I just hope they actually send someone to my door this time.”

Helpful Report

Posted 5 years ago

“DX delivered my passport to a black door and thought it sufficient to take a photo of the door. No attempt was made to find my cottage as there is no numbering system in the street. After contacting the passport office they informed me about the black door and the photograph but would not send me the photograph due to data protection rules. I paid the extra for secure delivery!!! After a heated exchange with DX they have blocked all calls to my delivery number. The passport office said they would contact me but have so far failed to do so. A friend of mine used to live next door to Theresa May who lives in our village, she will be at a cricket event soon where I will get my friend to have a go at her about DX delivery.”

Helpful Report

Posted 5 years ago

“Absolute joke of a courier company and once more they won't even be bothered that 92% of reviewers have awarded them one star. Does HM Passport Office do any due diligence on their suppliers? I will be making a formal complaint to HM Passport Office about DX. They have no reliable tracking systems. My delivery was due between 8am and 6pm today and it's now gone past 6pm with no updates on when my passport is going to be delivered.”

Helpful Report

Posted 5 years ago

“The worst delivery service my company has come across. Got informed of urgent delivery slot between 12-4pm to receive urgent documents from FCO and got an email at 1pm saying they couldn't get access to property even though I waited outside to ensure they made delivery. No one manning the "busy" call centre I've tried calling 20 times today and asked to email an urgent inbox for a response within 24hrs. If I rebook I have no way of knowing if they're even attempting delivery to the right address. I'm not asking much to want to speak to a human.”

Helpful Report

Posted 5 years ago

“Found a delivery company worse than Hermes! I’ve been sat in all day (9-5pm) waiting for my passport that was attempted to be delivered last Thursday. I received my old passport on the same day returned to me with no issues but I received a text from DX to say that they had ‘attempted to deliver my new passport’ but as we you know, work no one was home during the day. I had to rearrange delivery online blah blah blah. Which I did and I rearranged for it to be delivered today and I took an unpaid day off work to sit and wait for it. When 5pm approached I googled DX delivery and came across hundreds of negative reviews online and on Twitter and it dawned on me, these fools wouldn’t be delivering my passport today. I contacted them on twitter and asked for an update on my passport delivery and added don’t bother lying about saying you have “attempted delivery” as we have CCTV on the front door and I got a response with a whopper of a lie saying and I quote “The driver has said that the delivery failed previously due to a secure entrance” from a rep called Jamie. This couldn’t be more a blatant lie if it tried and it actually doesn’t make sense? What does a secure entrance even mean? It’s a normal front door. They are no dragons securing it, no draw -bridges to cross.. it’s just a front door. If this WAS the case last Thursday then why was I given the option to rearrange delivery at my convenience? Surely this massive crucial bit of info should have been flagged up LAST THURSDAY. I’ve now lodged a complaint to the passport office who are doing a formal investigation but I’m surprised these bunch of cowboys have been given (and kept) the contract of delivering secure documents to the whole of the UK. Something very dodgy about the whole lot of it tbh.”

Helpful Report

Posted 5 years ago

“Could not get through to DX Norwich so after 40 minutes rang Cambridge depot. Lady answering the phone could not have been more helpful after DX tried to deliver a day before their text message to me. She could not transfer me either so took my delivery code & emailed Norwich. Delivery was going to be attempted again today so now waiting. Thankyou young lady in Cambridge. Job well done! 5 stars! Norwich not so good, 1 star!”

Helpful Report

Posted 5 years ago

“Unreliable and lied failed twice to deliver. Had our consignment for days in depot”

Helpful Report

Posted 5 years ago

“I am opening a new business next week so getting lots of parcels delivered. I missed a delivery and got a card through the door so dutifully went online to re-arrange delivery. Code not working... So I called the number on the card, they can't find any record with this code or with my name or address (which has been written on the card). They give me another number to call, no record or the parcel there, then another number to call and again no record. My requests to speak to a supervisor or manager were flatly refused. Why should a customer be having to call multiple numbers to trace a parcel when the company's system is obviously not working? I was told again and again, there are 3 different systems for tracing a parcel depending on it's size. Why are all 3 systems not accessible by the operator at the end of the phone line printed on the missed delivery card? The last person I spoke to said she would look into it and call me back - Rosemarie White. 4 hours later no phone call so I called back again to hear that they still have no trace of the parcel and to go to my supplier. With 30 or so parcels currently out for delivery, how should I do that? What a total and utter shambles. Staff seemed poorly trained, had no idea how to trace a problem but the main issue seems to be with the frankly not fit for service system they are using. I have no control over which courier is used when I buy something online but I most certainly will never ever use DX delivery myself in the future.”

Helpful Report

Posted 5 years ago

“STAYED IN ALL DAY AND THEY LEFT A CALLING CARD!!!!????? do the drivers actually bother to knock at doors? 92.52% bad review feedback - that could be why they didn't bother hanging around! looks like the ticket was filled in whilst driving as well, so in a Friday rush no doubt.”

Helpful Report

Posted 5 years ago

“If I can give 0 stars I would. I have been waiting for my BRP which has been resent by the Home Office and apparently, they tried to make a delivery whilst I was out at the doctors. Had I not called I wouldn't be informed of this as they have left no card or anything. I requested for a redelivery and I waited the whole day, but no one came...but apparently they 'made an attempt to deliver' it which was a total lie as I have been sitting by the door and anyone could have seen me here. They are a very shitty company and very unreliable.”

Helpful Report

Posted 5 years ago

“One star is generous. Tracking system wasn't working so called them. It is not clear who you call as there are 2 delivery arms. I made 4 calls to find out what was happening, having been hung up on 3 times. I won't be using them any time soon.”

Helpful Report

Posted 5 years ago

“this website is a scam at it's very best they will take the customer's hard earned cash and run away with it,DO NOT ORDER ANYTHING FROM THIS WEBSITE OR GIVE OUT PAYMENT INFORMATION.”

Helpful Report

Posted 5 years ago

“this company is a scam at it's very best,they will take the customer's hard earned cash and run away with it DO NOT ORDER ANYTHING OR GIVE PAYMENT INFORMATION,THIS IS A FRAUDULENT WEBSITE AND A VERY DANGEROUS WEBSITE”

Helpful Report

Posted 5 years ago

“Treat this review as Zero stars ! Treat this review as Zero stars ! This is the most useless despicable delivery company I have ever had the misfortune of having to deal with. I purchased a very expensive (£4K) watch for a very special occasion from Ernest Jones and was told DX would provide next day delivery. On Tues 2nd July I received a confirmation of order and a delivery date of Wed 3rd. I rearranged my work schedule and excitedly awaited delivery. At 15:04 I received a text from DX stating delivery was going to be Thursday 4th July. I was livid but once again rearranged my work schedule to be at home on the Thursday to sign for delivery. On Thursday I received another text from DX to inform me that they were unable to deliver on the Thursday and delivery would be rearranged within 2 working days. I spoke to Ernest Jones who contacted DX who informed them that they had sent the parcel to the wrong depot and that they could not now deliver the item for another 4 days , on Monday 8th May . Perplexed at why a next day delivery company could not provide next day delivery even when the parcel was already late due to their own fault, the only solution DX could come up with was to offer “ before 1pm on Monday 8th” delivery at an extra cost to The jeweller. The next day (Fri 5th) I received yet another text from DX totally contradicting themselves and stating parcel would be delivered on Saturday 6th. I duly waited in on Saturday. My wife and I were meant to be going out for meal with friends but she had to go without me ! THE PARCEL DID NOT ARRIVE !!!!!!!!! Today is Monday 8th, I have sat in yet again waiting for delivery. At 4 minutes to 1pm a white unbranded van drove past my address. ( clearly marked with my house number) and I had to chase him down the street to stop him. Sure enough it was DX !! When the driver opened the van side door to give me my parcel it was tossed in the back with the box looking like someone had played American football with it ( a £4000 football !) I took the parcel told the driver he was only 6 days late and refused to sign for his delivery. He wasn’t very happy at this and wanted the parcel back, but I duly refused this having paid for the item, any attemp to take this from me would have been treated as theft and duly reported to the police. Once indoorsI could hear the box to my beautiful watch crashing around inside the packaging . I phoned the Jeweller and informed them that the watch would be returned to their local store (40 miles away) for a full refund which they accepted . DX have completely ruined my purchase , they are totally inept. To make matters worse they have just sent me an email in response to me asking where my parcel was, which I sent this morning, it reads that they have no record of the item lol Is it possible to give a negative score on trustpilot ????? EditDelete Share Reply from dxdelivery.com 8 hours ago”

Helpful Report

Posted 5 years ago

DX is rated 1.2 based on 1,889 reviews