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DX Reviews

1.2 Rating 1,889 Reviews
5 %
of reviewers recommend DX
1.2
Based on 1,889 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 10%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Returns Process
Could Be Better
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Anonymous
Anonymous  // 01/01/2019
Goods took over a week to arrive. They lied about 3 attempted deliveries including leaving a calling card - my CCTV says otherwise. The driver told me this was his first attempt to deliver and only because he'd found the goods 'lying in the yard'. Appalling service and customer care. Avoid like the plague.
Helpful Report
Posted 4 years ago
Maybe it needs to say somewhere that DHL handles international shipments as the UK passport Email has a link to your site and nowhere on there does it say you then give international shipments to DHL, if it did I wouldn't have wasted my time and money phoning yourselves and then the UK passport office. both times I spoke with a women who couldn't have been less interested in helping me if they tried and I'd have just phoned DHL directly who of course as always were very helpful, able to supply me with tracking numbers and even reference numbers. So let me get this straight the UK government pays your company to handle posting of passports but you then employ DHL to send them internationally, I can only assume (allegedly) someone is making a nice packet out of this arrangement otherwise why not employ DHL directly, cut out the middle man as it were. But then I shouldn't expect to much from the UK government and its onward march in outsourcing anything that's not bolted down.
Helpful Report
Posted 4 years ago
My brp(biometric residence permit) card didn’t arrived when i send email to brp office they said it has been delivered and signed. I am the only one at home and clearly to my knowledge I didn’t signed neither did I received my bro card.The staff atDX courier said home office will investigate it and now i have to report it as lost and reapply again. what a waste to time and money. Very disappointed.
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Posted 4 years ago
uk passport traked as delivered sid not arrive. called to complain was told someone would contact me no call back however tracking changed saying I had rearrange delivery. Called passport office tracking is now showing that I need to provide more information. . Not sure why when apparently it's been deliverd once .. Can't get through to the call center tried and tried now on the hands of passport office . unbelievable
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Posted 4 years ago
Scam company. Will be in trouble soon. DO NOT USE
Helpful Report
Posted 4 years ago
I don't understand why the UK Home office and US embassy both use DX Delivery. They are unreliable time wise and do not provide more accurate tracking or information. Their chat support provides is equally vague information. In this on top of false information that they attempted delivery once and no one was home.
Helpful Report
Posted 5 years ago
Needed some parts for a job on the 19th so paid for an express courier delivery that was supposed to arrive on the 16th but didn't. DX Then stated they were to going to deliver it on the 17th. Someone was in all day and the doorbell could wake the dead plus no card was left so clearly they hadn't been here. I checked their tracker at 6.00pm and it was still shown as out for delivery. However, It later said they had called but couldn't access the house. - nonsense. Their automated phone system stated they tried to deliver at zero am (?) and the first available re delivery slot would be on the 21st. Pretty appalling service, but judging by the other reviews it seems par for the course.
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Posted 5 years ago
Ongoing issue. I run a business that repairs phones etc. First time ordered a battery that needed delivering within 24 hours- driver didn't even come to the building or check in with the neighbouring businesses (there's a few under one rood here). Happened yet again with another order. Tried ringing in several times but there is virtually no way of speaking to a person- the few times I did I got fobbed off. I emailed to complain and got a reply that assured this won't happen again and that they were on the case. Surprise! It's happened again and even today they've failed to deliver making 4 separate orders they just can't seem to be capable of delivering on time. It's unfortunate my supplier relies on DX for their ''next day'' delivery service. Every other delivery service has no problem whatsoever getting items to me- only DX.
Helpful Report
Posted 5 years ago
Took fourteen days to collect an item. After saying they would be here on a daily basis... Put my life on hold to await collection. Went to wrong address several times... Denied having my phone number... But had... Absolutely disgraceful service.... Avoid...
Helpful Report
Posted 5 years ago
DX are used by HMPO to 'securely deliver' new passports. My new passport was mis-delivered to a similar address with a completely different postcode. By a minor miracle, it has reached me via Royal Mail standard post. In the meantime, a brand new, valid, unsigned passport was unsecurely floating around the postal system for 3 days. I have reported the complaint to HMPO and hope they reconsider their contract with this useless company.
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Posted 5 years ago
this is a terrible company the driver never rang my door bell he just put a card in my my letter box we stayed in all day never use this company you cannot phone them and when you email them they do not answer your mail
Helpful Report
Posted 5 years ago
payed over 7 quid to post a £50 logitech mouse from yorkshire to london area , no one was home so dx24 decided that leaving a parcel in a block of flats in the centre of london would be very very secure . Also when talking to them on the phone they just try talking like the stuff that vacates the rear end of a bull to you on every question you ask them. So to me i think, the courier has placed the mouse on the floor taken photo of it and subsequently nicked the parcel for his or her own gready bosses who by the way are also organised thieves by the sound of it,then maybe the incentive the bosses give their couriers, is that the couriers take 10 to 20% of the takings from the profits the bosses make selling stolen parcels!
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Posted 5 years ago
Poor service. Prematurley informed that delivery would be 13.1.20. Two texts informing of delivery. Second text 14.1.20 informing delivery would be 13.1.20. A signature was required. The consequence and inconvenience was a day off work taken for no delivery required to make an arrangement for a relative to make themself available for 14.1.20 delivery did take place. Feedback was item not recived by DX until 13.1.20. Administration and communication requires to get its act together. A service running at the cost and inconvenience of its customers. This is unacceptable and very poor quality. Browned off customer who would not recommend DX. This information.will.also be fed back to the sender of the goods.
Helpful Report
Posted 5 years ago
Wasted day off work waiting for delivery that never arrived. No card left, no one rang the bell, item not left with neighbour as requested if we weren't available. I wish online sellers all gave named delivery options so I can avoid using DX again. I have had a few deliveries from DX and none of them have ever gone smoothly.
Helpful Report
Posted 5 years ago
Just left a laptop on my doorstep despite the fact that it should have been signed for. When I contacted their customer services they just fobbed me off and told me to contact the seller.
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Posted 5 years ago
Didn’t even ring the bell and just left a calling card for redelivery.
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Posted 5 years ago
Terrible service. It says on their website 48hr to deliver a passport. Mine was issued on Thursday and will only be with me on monday. When you phone the number you get a computer. Very unhappy
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Posted 5 years ago
Terrible company. I would never use this company if I had choice and I really suggest to no one use. Had rearranged to get my parcel delivered to my work address today and I've been informed on the confirmation email that I would be between 9 and 5PM. After 5pm I called the to HQ and I've been informed to call to the Midlands service. Called to the Midlands service and I've been informed that there was a delay and it would be delivered until 6. My company shuts 5.30 and I sat from 5.30 to 6 PM in front of the company door waiting for the driver. It was 5.40 when I decided to call again and for my surprise the midlands number was saying that they were facing "technical issues" and because of that I called again to the HQ and they tried to transfer and transfer me and no one helped. I called again and from 6PM on the phone from HQ and Midlands give the same message that the office is closed. Bottom line of all this: this company have NO RESPECT for it's customers. They were not even able to set a message saying they have left the office earlier. I don't even received a message/email about not being able to delivery my parcel. Only thing I can think is that company lost it.
Helpful Report
Posted 5 years ago
Absolutely useless company. Deliver to my work but require proof of my identity and the identity of the person in the mailroom. No pick up locations. Machine answered telephone line that hang up on you. Are you joking??
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Posted 5 years ago
Pretty poor courier service - tracking function is very limited, with no pre-warning when delivery will be made, other than on the morning of delivery, which is not much help if you have no idea when to expect the delivery. The delivery slot is 9-5, which isn't very helpful for people living in the 21st century that can't be at home all day. No option to change the delivery date or location without having to call the company - I called the general inquiry number, held for about ten minutes, then was told I needed to contact the local depot instead. Unlike many other courier services, there's no option to pick a parcel up from a collection point, other than their limited range of personal depots. Compared to a lot of other courier services, DX seems very limited and out-dated. I wouldn't use if you have another choice.
Helpful Report
Posted 5 years ago
DX is rated 1.2 based on 1,889 reviews