Ebay Reviews

Name: Ebay
Rating: 3.09

3.1 Rating 4,076 Reviews

53 %

of reviewers recommend Ebay

Company Reviews

Questions

Metrics

3.1

Based on 4,076 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ebay 1 star review on 26th November 2024

140

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely HORRIBLE company!! do not trust these people at all as a seller. I sold a boxed set of DVDs, it was the entire Will & Grace Series, most of the DVDs, had never even been out of the box, so they were in great condition. After 30 days the buyer decided they wanted to return them, which my profile states that I do not accept returns. The reason he wanted to return them is he said they were all scratched and skipped. They had never been out of the box, except maybe 2 of the, sop after 30 days they want me to refund him the money and let him keep the DVDs or if I want them I have to pay the shipping. So they want me to refund the auction price, the original cost he paid for shipping, then pay him to ship them back to me, after he damaged them and they are no longer good to sell. they do not care about their sellers and they need to realize that sellers fees are where their money comes from. Plus after authorizing this return, they wanted me to pay the seller fees, they will never get that I can assure them.”

Helpful Report

Posted 4 years ago

“I purchased 4 tires from them, on the specifications they claim it fitted my car. They had the option to ship the tires to the tire shop and pay a extra fee. When the tire shop tried to install the tires they said that the tired were the wrong size. Intermediately i contacted the representative and he said that it was OK to leave the tires in the shop and they would figure it out later. He requested the refund after i waited 2 weeks I called again and they said that they wouldn't refund the money because I didn't return the tires, I explained to the representative that I did exactly what the representative asked me to do and when he transferred me to the supervisor he said that he will refund me the money, I waited 2 weeks again, When I called they said they will not refund the money. I spend one hour on the phone I spoke with Rafy and he said he would refund the money. I waited another ten days and didn't receive the money. when I called again they said they will not refund my money. At this point i don't know what to do.”

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Posted 4 years ago

“Use to good place to order things you need for a good price.not no more you be lucky to receive the items.few times in 2019 i didn't receive anything.i use to shop at ebay not no more.i shop at Amazon”

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Posted 4 years ago

“hocking service from customer services… Shocking service from customer services who don't speak or understand English. After I had my account hacked I was advised to change my password which I did. No refund was given nor postage for sending back product. Instead I was left to change bank details, notify PayPal and also left out of pocket. eBay absolutely useless and of no help whatsoever. eBay users beware.”

Helpful Report

Posted 4 years ago

“Worst application ever! I have been trying to sell something I was trying to put it up on the website But as soon i get to the uploading a picture part, it asks me to start from registering again, and starting all over again I could never get to the end! Frustrating”

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Posted 4 years ago

“This is the first and last time I sell anything on Ebay. I sold a laptop for 1175.00. After navigating and maneuvering around a steady flow of scammers I finally got a legit buyer. What I was not aware of was the 21 day holding period after the sale?!?!? What garbage!! I called 3 times where 2 of those times I was told conflicting things. One said I should receive my money 24 hours after delivery. The 3rd time I called I was transferred to somebody who actually worked from the U.S. and spoke English well who then told me that I was basically s**t outta luck and there was nothing they could do. BS...I know there's somebody in Ebay who can release funds but they choose to lie and tell people they can't. Oh and 135.00 in fees!?!? F*** Ebay. I'm done.”

Helpful Report

Posted 4 years ago

“ebay customer since 2005. Recently purchased a pair of shoes, ordered med and received large. The seller wanted me to pay return shipping for HIS mistake (megashoes). Ebay refused to stand behind their buyer protection when I called because I did not know how to use their system with new policies! I do NOT recommend using ebay anymore with the policy changes... buyer BEWARE!!!”

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Posted 4 years ago

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Posted 4 years ago

“I just wander how eBay got almost 5 stars here. If you browse the reviews - you can’t even see anything more than 1 star... eBay is faking even here ... no more eBay for me .. got scammed twice .. I learned my lesson . STAY AWAY IF YOU DONT WANT TO BE ROBBED!!! eBay is a big scam in my personal opinion!”

Helpful Report

Posted 4 years ago

“eBay I’m not safe to sell for sure. You will be scammed one day. Be careful . I lost an expensive item , because I sold it on a bay and the buyer reported my item was not authentic! WTF?! How can I prove if I don’t have it anymore? They returned money and buyer never sent it back . Collins to customer service is waist of time . They repeat the same think - buyer reported on me . Really? And they believed? You can literally report anyone and anything, no one will investigate .. STAY AWAY FROM EBAY !”

Helpful Report

Posted 4 years ago

“Had good experience with eBay for a while until got a scammer buyer. Purchased authentic Chanel brooch and in 10 days (!) buyer requested a return , saying it didn’t seem authentic. Buyer reported me as well . WTF? I accepted the return same day and provided with return label . Buyer never sent my brooch back and never responded to my messages. In 3 days eBay automatically returned her money ( of course from my account ) and I didn’t understand why, since I handled the return properly .When I called ( multiple times) to customer service to discuss my issue , I got only answer , that my account is suspended and they couldn’t do anything for me. Great! So, anyone can report anything , get the money back and keep your expensive item ( steal it ) and you as a seller have no protection at all. I am very disappointed and don’t feel comfortable to sell anything on eBay and don’t recommend to anyone . Of course you can probably sell something you don’t mind to loose , but never sell expensive staff here - you might regret it really bad. The policy is fake on eBay - even toy note - no returns in your post - it means nothing, because buyer can tell “ the item is not as described “ and can request a return anyway . Such a rip off ! They help scammers to steal and get away .. As a buyer - you are neglected and helpless ...”

Helpful Report

Posted 4 years ago

“I sold an item on eBay and the buyer was lying from the beginning which I made a claim and spoke to customer service about. The buyer sent item back but to a wrong address, where EBay is still no help saying they can’t do anything!!! And now buyer got a refund from eBay and got the item back and I have to make a claim through PayPal because EBay won’t do anything. I will buy from amazon! I will never sell or buy from eBay again!!!”

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Posted 4 years ago

“No more E bay !!!!!! The return and refound much easier in Amazon. Never ever E bay again !!!!”

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Posted 4 years ago

“Sold a completely dead galaxy S8 plus, indicated it wasn't working and no returns. Sold it, and the person said it was broken so he wanted a refund... And ScamBay sided with them!!!”

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Posted 4 years ago

“Bought a photo album. It has never been delivered. Ebay refused to refund my money. Stating thd item was delivered. When asked fof proof of signature. No response. Ebay is a scam”

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Posted 4 years ago

“I was under the impression that to list my item (cell phone) would be free. "50 Free listings" was the eye catching message. I ended up being charged 58 dollars!!!! Cant email ebay to contact them.... This company absolutely will not be spoken of very highly AT ALL!!!! Ebay only is good to buyers and that is it!! Sellers be aware. I would give a negative 5 star if possible.”

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Posted 4 years ago

“They got everything you want”

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Posted 4 years ago

“Always a scam when buying lately. Then when I try to sell something they charge me even though I had to refund. Just use amazon ebay sucks.”

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Posted 4 years ago

“Dont use ebay to sell expensive items. I learn my lesson. I was scammed. Dont trust their ebay account tech2upcrepair from La Mesa, Ca. I sold them a gaming laptop with a dvd writer and sleeve case. They said the laptop and the charger were missing but everything else was untouched. They scammed me. I try to call the cops but they said it was a civil matter and cant do anything about it. Now im out of money. I bought my laptop for $1040 bucks. When i try to open up an usps insurance claim i called both my local and the la mesa post office they said he has to bring the package to his local post office for inspection and refuse to do cause "We're a computer repair company and it's not possible for us to close the store to do this.". So he open up a case and ebay side with him and sent the item back. The laptop and charger is missing now. The other items are fine. I try to call the cops no help at all. I file a ic3 report on him and mail fraud but idk if that will help or not.”

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Posted 4 years ago

“Always a problem with ebay. Not worth the hassle. I purchased an item from a Florida seller to be delivered in Florida. Now the item is lost in Ohio. The seller changed the item description after the fact....now show delivery in the following month.”

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Posted 4 years ago

Ebay is rated 3.1 based on 4,076 reviews