Ebay Reviews

3.1 Rating 4,061 Reviews

53 %

of reviewers recommend Ebay

Company Reviews

Questions

Metrics

3.1

Based on 4,061 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Ebay deliver? How long does Ebay take to deliver? Does Ebay deliver on time? How is accuracy and good condition of items delivered by Ebay?

Returns

How is Ebay returns process?

Customer Service

How can I contact Ebay? How quickly does Ebay resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Ebay.

How does Ebay deliver?

Helpful Report

(2 days ago)

Ebay delivers items by Postal Service and Courier.

Helpful Report

(2 days ago)

62.50%

Industry Average

“ I have been shopping with Ebays for over 5 years & I like the items & prices & delivery comes on time ,except if they come from China,but Ebays let me know before I order the item,so that's my decision to accept but what I love with Ebays that I can get most items even for $2 ,free shipping & much lower price than amazon,which always they charge for shipping unless pay monthly fees for shipping so far I never had any problem with Ebays & still shopping. ”

- Tony Zaitona

“ Ebay I want to informe that when delivery comes from FedEx I always have problems at my house!Packages have been missing!! I have a big sign on my front door that says:Please leave all packages in the back door! Thank you! And Mailman and UPS do follow these instructions! Even Amazon follows instructions and even sends a picture when and where the package was left in the back door! Please advise sellers to discontinue to use FedEx because they don't even respond on the claims! Thank you ”

- Anonymous

“ Slow delivery but fast response from customer service team. ”

- Sophie Gingell

Ebay Reviews

Delivery - Average