Ebay Reviews

3.1 Rating 4,067 Reviews

53 %

of reviewers recommend Ebay

Company Reviews

Questions

Metrics

3.1

Based on 4,067 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Ebay deliver? How long does Ebay take to deliver? Does Ebay deliver on time? How is accuracy and good condition of items delivered by Ebay?

Returns

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Customer Service

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How does Ebay deliver?

Helpful Report

(4 days ago)

Ebay delivers items by Postal Service and Courier.

Helpful Report

(4 days ago)

66.67%

Industry Average

“ I have been shopping with Ebays for over 5 years & I like the items & prices & delivery comes on time ,except if they come from China,but Ebays let me know before I order the item,so that's my decision to accept but what I love with Ebays that I can get most items even for $2 ,free shipping & much lower price than amazon,which always they charge for shipping unless pay monthly fees for shipping so far I never had any problem with Ebays & still shopping. ”

- Tony Zaitona

“ Ebay I want to informe that when delivery comes from FedEx I always have problems at my house!Packages have been missing!! I have a big sign on my front door that says:Please leave all packages in the back door! Thank you! And Mailman and UPS do follow these instructions! Even Amazon follows instructions and even sends a picture when and where the package was left in the back door! Please advise sellers to discontinue to use FedEx because they don't even respond on the claims! Thank you ”

- Anonymous

“ Slow delivery but fast response from customer service team. ”

- Sophie Gingell

Ebay Reviews

Delivery - Average