Ebay Reviews

3.1 Rating 4,061 Reviews

53 %

of reviewers recommend Ebay

Company Reviews

Questions

Metrics

3.1

Based on 4,061 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Ebay deliver? How long does Ebay take to deliver? Does Ebay deliver on time? How is accuracy and good condition of items delivered by Ebay?

Returns

How is Ebay returns process?

Customer Service

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How is Ebay returns process?

Helpful Report

(2 days ago)

Greater than 94% of reviewers feedback is Ebay returns process could be better.

Helpful Report

(2 days ago)

0.00%

Industry Average

“ rather than buying jewellery in Ebay simply look after the shop name as they do have their own website in google (at least the serious sellers ) and contact them directly you still have the same right of returns and the security of buying from reputable jewellery but most probably you will get the item 20% cheaper. ”

- 10diamondscouk

“ My policy is “no returns” all communication was via Ebay and they sided with the bogus claim from the buyer. ”

- grace carelli

“ Ok well then he says he does not except returns. ”

- Darrell E Pool

Ebay Reviews

Returns - Difficult