Ebay Reviews

3.1 Rating 4,061 Reviews

53 %

of reviewers recommend Ebay

Company Reviews

Questions

Metrics

3.1

Based on 4,061 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does Ebay resolve customer queries?

Helpful Report

(2 days ago)

Greater than 42% of reviewers feedback is Ebay takes over a week to resolve customer queries.

Helpful Report

(2 days ago)

69.01%

Industry Average

“ I am so grateful that Maurice was the Agent who helped me with my purchase, today. He was professional, courteous, capable, patient and Customer Service Oriented. He went that extra mile to reassure me that what I had trouble ordering would be sent and delivered. Thanks Ebay for acknowledging Maurice as part of your STELLAR Team. ”

- Anonymous

“ Very good service and very fast. ”

- Rita Smith

“ Of course E Bay was in touch with me there answer was I cancelled This has gone on and on the one that phoned not the best by e mail heaps I have been with them years It has been a stressful horrid situation I have have all details in a folderI I have always received high comments a I was a buyer I am going to now close down I do not want anyone too contact me well it would be Customer Service they all seem to say the same. ”

- Anonymous

Ebay Reviews

Customer Service - Average