Ebay Reviews

3.1 Rating 4,080 Reviews

53 %

of reviewers recommend Ebay

Company Reviews

Questions

Metrics

3.1

Based on 4,080 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does Ebay resolve customer queries?

Helpful Report

(4 days ago)

Greater than 43% of reviewers feedback is Ebay takes over a week to resolve customer queries.

Helpful Report

(4 days ago)

77.42%

Industry Average

“ Customer service to die for, money back guarantee means the customer is always right. ”

- Anonymous

“ I am so grateful that Maurice was the Agent who helped me with my purchase, today. He was professional, courteous, capable, patient and Customer Service Oriented. He went that extra mile to reassure me that what I had trouble ordering would be sent and delivered. Thanks Ebay for acknowledging Maurice as part of your STELLAR Team. ”

- Anonymous

“ Very good service and very fast. ”

- Rita Smith

Ebay Reviews

Customer Service - Good