“I purchased 4 wigs, returned 3 with in their 7 days return policy with tracking and emails to prove that I did but after several stonewalling, I was told that I cannot get my refund because it over 20 days.
They refused to answer telephone calls or return calls. Instead someone with the name Daejonna D sent very rude and dismissive answers now he or she refuses to verify my request or refund my money. This is the worst customer service I have ever encountered from any company.
It is unfair for customers to have a merchant have such blatant disregard for customers money and or patronage.”
“Terrible! Do not order from here! They definitely take you for your money. Returns in new condition(never opened) less that 2 days shipped back upon receiving products not as pictured and charged 20% re-stocking fee, reversed discounts, and shipping on me. This is a rip off!!! Basically took me for $70 and no products to show for. NEVER AGAIN”
“Terrible place to purchase wigs! I bought 3 wigs, and never received them. I contacted them, and they never sent me my money. They are just thieves, please be aware!”
“Scam. They must be going out of business b/c customer service is garbage. Allegedly package was delivered to my address via fed ex so I guess my doorbell camera is glitching. Called fed ex who advised me package was delivered to my city, no specific address noted (what??) just my city. They advised me that Ebonyline could open an investigation. Reached out to these fools ay ebonyline yet again and they refused to open an investigation (what?). Would not even look into the matter which sort of tells me something is up. I have ordered from Ebonyline multiple times over the years spending a good bit of money, they were decent at one time, and this is how they treat customers now? Tell me you want to go out of business but commit a big heist first without telling me you want to go out of business while robbing people of their hard earned cash. Anyway, I intend to take this all the way and have put a stop on my cc payment (which you can do by calling your credit card company after reaching out to Ebonyline first so you have done due diligence-take screen shots of all interactions). After this I will be having this fed ex scam looked into and reporting them to everyone I can for bad business, hell, my husband is a lawyer and maybe a class action is needed (hit me up) but nah, they are probably going under and are penniless. I intend to make them suffer though because I do not appreciate theft.”
“I have yet to hear from this company about my refund. I had to return back fedex at my expense my tracking confirmed they have received wig back 100% condition wig package was not open. I wish I had read the reviews before purchasing from this company. Will not order from them again. I'm still waiting on refund. If you are planning on ordering from them Don't Do it.”
“I placed an order on July 1st never got it. Matter of fact it never was shipped. No explanation no merchandise. I have been calling and sending several emails no answer. Its companies like Ebonyline that needs to be investigated by the Federal trade commission and the BBB. Yes, they are definitely thieves, and they don't care about their customers. Save yourselves from the headache. Buy elsewhere.”
“They are rude and not very helpful. They are scammers and they try not to give you your money back. Horrible horrible site! DO NOT BUY FROM THIS SITE!!!”
“THEY SUCK. UNPROFESSIONAL. They don't tell the status of your order on time. They need to be closed down. That's why other companies are doing better than them. I give them 0 stars.”
“I bought the wrong color wig I contacted customer service by email they do respond back quick but anyway i asked them can they send me a link to my email so that I can print out a shipping label to send the wig back so they told me they wasn't and I can pay for that myself and I will have to buy a whole new wig so I cussed the girl name Daejonna That was emailing me.i will not buy another wig from them.”
“Only giving 1 star because I have to for this pathetic excuse of a company! I never received my package! Fedex delivered my package to God knows where and told me that I need to reach out to the shipper. After having the misfortune to speak to some rude moron named "Dae" I was told that there was nothing that they can do since I didn't pay for an "upgrade" to signature delivery, she didn't even bother to attempt to start an investigation or open a claim as Fed ex suggested would happen! So I guess I am expected to be out of nearly $200 dollars and no products?? DO NOT SHOP HERE!!!”
“I'm very disappointed in the customer service I have received. I placed an order . Fed ex marked the package delivered however I never received it. When I initially reached out I was told I had to wait 7 days before you all could file a claim. I waited the 7 days and reached back out only to be told there's nothing that could be done. Why tell me to wait as if there was a possibile resolution. I have been a loyal customer but don't have money to just be throwing away on a company that doesn't put their customers first. It's not like you guys can't resend it. I will not be returning”
“This company is something else and they have very unfair business practices and I should have checked the reviews before going on this site. I ordered 2 wigs in March 17th 2022, I got the wigs but they were not what I ordered I was looking for lace front wigs but that is not what I got and even if I wanted to keep them the caps were to big (I have a very small head) so I contacted their customer service by Email because I was told the don’t have a contact phone number but they do have one Tel:1-877-777-2420 (8am - 6pm Mon-Fri (CST) United States) in any case I was emailing with Daejonna D to see if I could get a smaller size cap but was told that it comes in one size and has adjustable straps, but that was not the issue the cap itself was to big and even if you adjust the straps the cap would still be too big. I told them that I will be returning wigs and ask for a return label but was told “We do not provide return labels, sorry. Customers pay their own postage on returns”. I ask for the address to return them , they gave me the address and was told that I had 7 days from the delivery date to return them otherwise I would not get a refund, then I was told
* All Returns are subject to restocking fees of 20% of the purchase price.
* ALL returning merchandise must be in its original sellable condition with the original packaging, including all its contents. Otherwise, your return will not qualify for a refund. If you decide not to have your order re-delivered back to you, you will receive a refund.
* I told Daejonna D that I paid to have the item shipped to them so I’m not sure why they were talking about shipping and restocking fees as far as I’m concerned that is a bunch of nonsense and I do not wish to have the item returned to me…This is when she stopped responding to me. STAY AWAY from this company and read the reviews. It will cost you money to buy from them.”
“Do not buy from this company. I did not receive my unit. Fed Ex said theY delivered it but I was home all day and I have a ring door bell. Nothing was delivered. I contacted Ebonyline and they basically said too bad. They do not care about
their customers. I have ordered many items from them in the past but I will never order from them again.”
“Will not recommend, they are rude and unprofessional. I end up canceling my order because I will not tolerate spending my money with ass holes! The online rep Dae kept ending our chat and blocked me from entering a chat at all.”
“Ebonyline doesn't respond to customers complaints or concerns. They put out a fake toll free number. When I emailed them a about return, they wouldn't even respond. Worst customers service ever. The wig I purchased was horrible, it look like and felt like glue was slather on it ...just awful. When I reached out through email and online, no response. Please don't waste your money or time.”
“This company is a front for credit card fraud! My credit/debit card information was stolen 3 times after I ordered from this company. It took me a while to make the connection due to the pandemic and my increase in online shopping. However, the last time solidified it for me because it was a new card that had never been used for an online purchase. They are aslo associated with the company ShopHairWigs.com. I have made a formal complaint but we all know that investigations take time. Please take your money elsewhere. Its not worth the hassle or the worry about your identity.”
“I placed an order earlier this week and it was successfully submitted but then I got a message the following day saying they're refunding my money without an explanation. I will never use this site again bc every time I do something bad always happens. They've always givin me problems. This is the most trashiest, triflin online store for hair I ever came across.”
“Do not buy from this company. I did not listen to the warnings. They have very unfair business practices and will take your money, offer you an insult percentage off to your dissatisfaction of their sub-par product. First my order was never processed, and I had to call and tell them they are holding money on my credit card. I get the hair, it was not what they were selling, I reached out to them for a reasonable solution and they offered me 12% discount after I spent nearly $60. Never again will I ever trust this company.”
“I SHOULD HAVE CHECKED OUT THE REVIEWS BEFORE I WENT ON THIS SITE. I JUST WANT TO CANCEL OUT MY ORDER. IF IT IS TOO GOOD TO BE TRUE. MOST LIKELY IT IS.”
