EDF Energy Reviews

Name: EDF Energy
Rating: 1.17

1.2 Rating 718 Reviews

3 %

of reviewers recommend EDF Energy

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1.2

Based on 718 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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EDF Energy 1 star review on 21st January 2025

Anonymous

Anonymous // 01/01/2019

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“Awful company horrendous patronising staff. Unprofessional and can't even follow the complaints procedures correctly. Also failed to comply with promotion of refer a friend. In the time frame legally required. And fobbed me off with intent with unduly delay”

Helpful Report

Posted 1 year ago

“EDF do not solve the problems that have arisen, just imitating care and help. If you value your mental health and your time, then EDF company is not for you. Your letters and arguments are ignored, it is difficult to get through on the phone and often the connection is cut off, the complete confusion you are led in a closed circle over and over again is only an imitation of helping customers. I have been a customer of the EDF company for many years, and always pay all bills on time. In September 2022 I paid a bill of £261.61. But in October 2022 I received a huge bill for electricity for £3,486,62 I have repeatedly asked EDF to send an engineer to inspect my meter for malfunctioning, After a long negotiation EDF set me an appointment for 18 January 2023 When the electrician arrived, he informed me that he had arrived to install the smart meter. Although I have always told EDF that I will not change or install anything until we have checked whether my meter works properly or not. I explained the problem to the electrician. He inspected the meter, and noted that my meter is spinning very quickly, although at that time the heating and other electrical appliances did not work. He also said he understood the problem and that he would report it all, but to close the issue. Another appointment needs to be made and another duplicate meter installed to make sure the old one is correct. I was very pleased, hoping that this would now be resolved more quickly. On 17th July 2023 EDF responded that they would not be able to send an engineer until the debt was settled. Whats going on? I live in one bedroom flat, according to the readings of my electric meter over the past two months, my consumption has increased by more than three times. while I do not use heating, and try to be very economical, i have all the lighting economical on LED EDF has been refusing to send an engineer to check the servesability of its equipment for more than 8 months. And at the same time, through letters and calls, EDF are stubbornly trying to send me an engineer to install a smart meter, like its a panacea for all the problems, although we can observe that with smart meter, consumers also have a lot of problems. EDF Its like a one-way road, no dialogue, just EDF interest, more than a year of telephone conversations and letters nothing has changed EDF is a large company with huge trained staff sharpened only for profit, and lonely consumers simply lack the strength and resources to defend their rights, and in the end, a lot of people do not want to be in this stress simply give up, and EDF becomes enriched withdrawing funds from people who trusted them, believing that this is a large and promising company with a huge financial turnover. Although not everything is so promising here. In 2022, the debt of the French company EDF grew to 64.5 billion euros, and here we also need to think about whether we made the right choice for the company EDF”

Helpful Report

Posted 1 year ago

“Dreadful company, I was pushed into a contract by a company called Bionics never ever use this broker they lie! My husband is 88 with dementia I am 81 we have a very small business with a turnover of £4000 a month we are paying 66.30 a unit, the bill is a minimum of £1200 a month. We are struggling with bills I asked EDF how much it would cost to end the contract (11 months) they wanted £12600, a foreign sounding female who could not of cared a less said we can put you on pay as you go, how would that help?”

Helpful Report

Posted 1 year ago

“Shambles of a company. Called customer services a number of time, each time I had to wait 20 mins to speak to someone then they would transfer me to someone else and the phone would go dead. When I did manage to speak to someone, they often couldn't speak English very well, sounded drunk, generally didn't know what they were talking about, and i'm pretty sure they were hanging up on purpose because they didn't know what to do. Was finally told an engineer would be round in about 1 hour, only to then receive a text message saying the earliest the engineer would actually be arriving was in 10 days time.”

Helpful Report

Posted 1 year ago

“They are such a shocking company. Our bill was only 90 pound month we haven't done or changed anything. The next month its 140 a month. Such a big jump. I can never get hold of them im always on hold. I just want to pay my energy bill and can't get hold of them. With the new changes they made I can't make a account online it'd saying I need to get hold of them but I can't.!!! Really want to switch companies.”

Helpful Report

Posted 1 year ago

“Avoid at all costs! Your initial phone call they promise the world and you’ll end up giving good feedback only to find none of it is followed through! I had someone else’s debts on both electric and gas meters when I moved in and 12 RTI numbers later ( these are numbers they frontload the debt onto and you’re supposed to give the code to shop who put the credit on your card/key so you can insert it into meter and balance goes back to 0) they just don’t work! My gas balance is now at 0 but everytime I put credit on the meter it swallows 150% of it! So I’m never in credit and I haven’t even moved in yet… and I don’t know what they’re deducting. The customer service reps give you false information which contradicts what the previous person says ie we have to send someone out as it’s a 3rd party meter (no one showed up) then the other rep says I don’t know why they did that as I can give you a RTi number wait 3 hours - I did this and shop keeper showed me slip said invalid number, Called EDF they said try another shop which I did, then called EDF as that one didn’t work. EDF said go to screen 27 on meter… there was no screen 27! Just one screen as previous colleague told me it was a 3rd party meter! Currently in queue on 14th call while rep calls another dept to see if there is still a dent on meter which I can’t see! Help!”

Helpful Report

Posted 1 year ago

“I do not trust the readings from their smart meter. Never had a problem until this was put in. You would need a philadelphia lawyer to understand their bills. Jumped from being in credit on the 16th of November by over £300 to owing over £1600.00 by the 20th Of November. More or less blaming us because their smart meter doesn't work. Total shambles!! We will be changing suppliers once the energy prices settle down.”

Helpful Report

Posted 1 year ago

“Avoid EDF at all costs. Had a smart meter fitted in economy 7 electric only property on Wednesday. Woke up Thursday with no heating and no hot water. Spoke with customer service and had no luck fixing this. Engineer visited and said that it was switched off by the fuse however this was not the case. The storage heaters and immersion run from a separate fuse board for the economy live coming from the meter. We have a 10 month old baby at the property and have been without hot water and heating for nearly a week now. Spent up to 2 hours on the phone 4x today to be put on hold while they look into this and then cut off to their survey recording. The service from EDF is absolutely disgusting and would not recommend them to anyone.”

Helpful Report

Posted 1 year ago

“Waited weeks for an Engineer to come out and check my Smart Meter was defective (pretty obvious as the communications Hub has no working lights) and then 3 weeks to arrange for it to be replaced today (12th Jan) and then nobody turns up. Thanks EDF a wasted day off work, no working Smart Meter and now you stop answering the phone at 4pm on Friday and are closed all weekend. Worst service EVER from a Utility company.”

Helpful Report

Posted 1 year ago

“Was with EDF for 18 years, never had a problem until 2017. Bills were constantly estimated, billed every six months.. Far too high and yet credit built up so much, EDF took chunks of credit taking between £900£1500 every six months.. I queried everting, even gave my actual readings in each month! You get absolutely no where with EDF and you are totally ripped off.. Do not expect anything back from this corrupt supplier. I changed to octopus and they only charge what you actually use, and their customer services is excellent.. EDF make you wait over a week before you can even speak with someone and that’s on their WhatsApp, don’t even bother to telephone, you will pay an awful lot for the privilege. Disgusting attitude towards customers and fleece you out of your money. The in home display (meter) is not accurate and dodgy with wi fi communication. EDF must have the horizon system as this is the absolute problem. Avoid and safe your money and go to a supplier who operates from the uk”

Helpful Report

Posted 1 year ago

“Tried to pay a final bill nothing wrong with my account EDF saying payment failed just so they can make me wait 30 minutes to speak with someone tried 2 days ago and after 20 minutes the call went down”

Helpful Report

Posted 1 year ago

“I would give them no stars if there was the option. Terrible experience from beginning to end. Several complaints and one year after I left the company and they still can’t it right. Spent endless hours on the phone and several failed appointments. A year after I left the company and they still give me problems. Worst company in the WORLD”

Helpful Report

Posted 1 year ago

“Just awful. Don’t touch with a barge pole. Awful customer service. Horrendous wait times and never do what they say they will. Simply don’t understand how they can operate as a company.”

Helpful Report

Posted 1 year ago

“Very poor customer service from such a large company. I have an open complaint with Small Business EDF that has been on going for the past two weeks. They are not interested in trying to resolve even though I have phoned and emailed. I would avoid as there are better providers out there that offer much better customer service!”

Helpful Report

Posted 1 year ago

“Terrible company customer services lairs and misleading information”

Helpful Report

Posted 1 year ago

“Overcharging. A breakdown in communication might describe the situation if there had been any communication in the first place. Trying to take £500 a month from a single, low-use customer? Madness. Stay away from EDF. Spent the last year dealing with them, took it to the Ombudsman and EDF is refusing to follow their decision.”

Helpful Report

Posted 1 year ago

“Moved address into a new home who was supplied by different company so EDF took over without our consent or approval, made several complaints and attempts to return original company who stated EDF are refusing to leave the new home even though we DONT WANT THEM.”

Helpful Report

Posted 1 year ago

“They’re the worst energy supplier in the uk , customer service is terrible , hang up and never solve the problem. Money grabbing avoid at all cost !!!!”

Helpful Report

Posted 1 year ago

“My Smart Meter wasn't fitted correctly in July. I haven't been able to give a Gas reading since August. My Gas Meter is dead and they didn't change the Electricity Meter over . I keep phoning and emailing. They say that there are no engineers in my area at the moment. It is a huge company and I live in Wootton Bassett. It is now the end of December. The person dealing with my complaint is on holiday until the 3rd of January and my house is boing rented out on the 8th of January. I would give Zero Stars if I could.”

Helpful Report

Posted 1 year ago

“Shocking company! I’ve had nothing but trouble with them since I move to this flat. They charged me for 2 accounts and took me ages to sort it with them. Now for the first time ever I’m in a debit situation which goes up every month and I just cant work out how they keep me In debt when I’ve always been in credit with other companies and I’ve never miss payments ever!! I live in a 1 bed flat, I don’t have a tumble dryer, dish washer I don’t even have a washing machine. I don’t use my oven and I have 1 night storage on and for that I pay £147 a month!! I will be paying this debit off this month and then I’m moving to another company!!!!!”

Helpful Report

Posted 1 year ago

EDF Energy is rated 1.2 based on 718 reviews