EDF Energy Reviews

Name: EDF Energy
Rating: 1.17

1.2 Rating 686 Reviews

4 %

of reviewers recommend EDF Energy

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1.2

Based on 686 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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EDF Energy 1 star review on 22nd October 2024

Anonymous // 01/01/2019

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“edf is one of the worst for customber service, today I was told there was a 30 minute wait. 55 minutes later still waiting had to leave for an appointment,dreading to have to go through the same tomorrow,”

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Posted 10 months ago

“EDF should be investigated a dreadful company getting my gas meter registered to another property had 18 months of hell they did nothing to help and now I want to change supplier having problems as they have not updated the database tried to get help one of their colleagues did not know what database meant spent 3 hours on the phone still not sorted an utter disgrace”

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Posted 10 months ago

“These people are utterly disgusting. My account was in credit for about £ 400 for over a year. Now the prices are going down 12.3% from 1st April (and are forecast to go down further in the following months), winter is ending and my consumption will reduce considerably, and what does EDF do? Increase my direct debit payment by 30%. There DERANGED people are so GREEDY it is enough to make one sick. Shame on you EDF.”

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Posted 10 months ago

“Online account says DD £110 you've taken £151. WHY??”

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Posted 10 months ago

“I run a small business. I try not to call if I can help it as I know they are terrible in answering. Today I tried to call to find out why they so erratic in the billing. Suppose to be monthly by direct debit but lately I get accumulation of 2 or 3 months accumulations and find they take out thousands at once which as by DD I do not always notice in time and cause me problems to balance monthly expenses. I was on the phone listening to repetitive music interrupted only by a recording to apologise and tell me what a valued customer I am. I have still not got through.”

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Posted 10 months ago

“I’m actually going to cry, I’ve spent over one hour on the call just for them to laugh at me and act rude with me. I’m switching suppliers; what a disgraceful company! All I wanted to do is top up my electric (because they changed the app) and they made me wait and directed me to 4-5 people in order to top up. (They then gave me another number) where I have already used that number a couple days prior to top up! This IS DISGUSTING!”

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Posted 10 months ago

“Absolutely useless customer service. I had no reading on my gas meter for a year and contacted them countless times. They eventually came out but said they weren't authorised to repair the meter. I then emailed the CEO and they came and changed my meter. Still not connecting to my smart meter however. Finally had enough andxswitched”

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Posted 10 months ago

“Installed smart meters as they requested. They don't work! They haven't made any effort to sort the connection problem and still take exorbitant amounts of money every month on my direct debit. When I queried the problem they just said, don't worry about it just send readings every month. Complete disaster would not recommend to anyone.”

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Posted 10 months ago

“Hi, has anyone managed to put in a complaint via the Energy ombudsman, and had a result? I won't go into detail, as there is too much to say! Basically I've encountered the same problems that many have on here, in regards to estimated bills being given on a property I no longer reside in. Even after giving a final meter reading months ago. Also promises of money being owed and bills wiped off. Continuous opening and closing of the same complaint. In the meantime, I bounce inbetween from being owed money, to owing them money.Constant phonecalls, WhatsApp and text messages, speaking to various advisors trying to resolve the issue. All of which are unable, and as like many people have said, had to deal with the rudeness of being hung up on, when they realise what a shambles the situation is. Also, having to deal with all of this, whilst having treatment for cancer (as if that isn't stressful enough!) Which they have also been made aware of. If anyone has had a result by contacting the Energy Ombudsman, BBC Watchdog or anyone like that. Please could you let me know, as I would like to be able to resolve the issue, and get some sort of compensation for all of the trouble they have caused. I'm sure many others would too! Many thanks in advance.”

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Posted 10 months ago

“Random bills sent, adjusted then got re billed no one to call as it says ‘our staff are in training’ have to go through the Robot what’s app everytime. Cancelled my DD as they used to put it up every 5mins and suddenly when monitoring myself and paying exactly what I use love you x bill dropped by £50 a month.”

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Posted 10 months ago

“Useless, incompetent and zero interest in customers. Have been fighting for 16 months to get correct billing which seems to be a physical impossibility for them. KwH rates on gas & electric are above the recommended rates too”

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Posted 10 months ago

“After many emails from EDF ending with telling me I needed my meter replacing I succumbed to a smart meter which by rights should be perfect for me as I am unable to access my meter to take readings due to being disable. They came .. installed the meter.. all going well hurrah now EDF with automatically get the readings. Silly me after many emails to and fro withperfectly polite customer service person because the meter had not been commissioned there has got to be another appt I suspect to reinstall. Utterly useless words can’t really describe my feelings on this how these people get away with it. It has taken them 2wks and more I have suggested that they write off any electricity usage I have had until they make the meter work ! Yes I know good luck with that one.”

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Posted 10 months ago

“Terribly Irresponsible! EDF does not deserve any star!!!! the most terrible customer service you can imagine. We have pay as you go meter with the account set up with direct debit so we shall never experience supply cut. It never works properly so I've had to manually enter the 20-digit UTRN number every time we top up. Sadly, we have been left with no gas five times in this winter only because their system fails to generate UTRN number. They took the money from my account on different occasion and then cut the gas because the system has updating issue! we have children at home, but they don't care if they suffer from cold winter. We have been trying to switch from top up meter to monthly credit for the last four months. The smart gas meter does not switch over but no one in EDF understand the issue or even try to find a solution!!! I am afraid I must call it useless and carless system!!! they keep changing the account from top up to credit and from credit back to top up meter! every time I have to call and stay in long queue to explain same story to different agents who are spread around the globe! For the sixth time this year we have been left with no gas tonight!!! I called them this morning to top up, but their agent said you are no on monthly credit and no need to pay in advance! I explained the issue we have had since November, and she said leave it with me and I will call you in two hours to review the meter situation. She never called me back and I'm not surprised because they only seem to be caring if there is an automated feedback link generated and they want to avoid receiving negative points! Story short, when I came back from work, I realized that boiler is off, gas supply is cut and their office is closed until tomorrow, What am I going to do tonight with no other source of heating and considering have children at home! I have tried every contact number associated with EDF and none is responsive. NOT recommended and will suggest do not even think trying EDF as you will regret very soon. I also attached a photo I took when I was still in the queue for almost one hour and the call ended with no response! The EDF pooooooor service drives you mental! stay away from them or be prepared to be ripped off.”

EDF Energy 1 star review on 20th February 2024

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Posted 10 months ago

“Bonjour à tous, Je voudrais partager mon expérience récente avec EDF. J'ai récemment demandé la résiliation de mon contrat avec EDF à partir du 10 janvier et ils ne l'ont pas fait, ils refusent de me rembourser la consommation depuis cette date. J'ai contacté leur service client à plusieurs reprises, mais je n'ai pas obtenu de réponse satisfaisante. Je suis déçu de la façon malhonnete dont cette situation a été gérée et je pense qu'il est important de partager mon expérience pour que d'autres consommateurs en soient informés. Merci de prendre le temps de lire mon message.”

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Posted 10 months ago

“I gave them both my meter readings they only asked for the gas payment even though they said I’d used more electric than usual I’ve been trying to contact them for a week now not one reply to my emails”

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Posted 10 months ago

“Harassment calls. Never get anything right. Too much time spent on the phone to get no where”

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Posted 10 months ago

“Went online to change my tariff after having a smart meter fitted... Also wanted to change to direct debit. Couldn't complete online so called up for these simple things. After 5 calls, nothing has changed apparently even though showing online that it has. Nobody knows what they are doing in the call centre. Worst service I have ever experienced. Am now switching to another provider purely based on this experience.”

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Posted 10 months ago

“Really awful misinformation argumentative provocativecall handlers at new South African call center dont call back when they say I can't wait to leave .”

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Posted 10 months ago

“Just avoid. Terrible customer service. Their favourite trick is putting you on hold till it goes dead or tell you they're going to ring you back and never do. This is all made worse by the fact they honestly seem to make their bills up. I went from £90 in credit to £300 debit in one swoop (just 2 of us in a small house and minimal energy use) and none of it added up. Couldn't get any help. My readings are all over the place but they won't send anyone out to look at my meter.”

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Posted 11 months ago

“You pay a lot more money than they tell you to pay. this is the worst energy supplier i ever had!!!!!!”

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Posted 11 months ago

EDF Energy is rated 1.2 based on 686 reviews