EDF Energy Reviews

Name: EDF Energy
Rating: 1.17

1.2 Rating 686 Reviews

4 %

of reviewers recommend EDF Energy

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1.2

Based on 686 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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EDF Energy 1 star review on 22nd October 2024

Anonymous // 01/01/2019

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“Appalling customer swervice, 6 weeks to refund my surplus balance of £80! avoid them like the plague!”

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Posted 2 months ago

“Why do you give the wrong number out to customers..... please give your team the correct number to give to your customers...1 year of your poor customers being the wrong information. I year of us trying to resolve it...... extremely poor service.”

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Posted 2 months ago

“Spoke to an amazing member of staff Alison so courteous and professional a credit to EDF she restored my faith in human nature costs nothing to be kind but kindness is priceless thankyou from a very grateful 81 year old widow !!”

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Posted 2 months ago

“Awfull, Trying to get a smart meter for 10 years ???????”

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Posted 2 months ago

“They started sending bills once the smart meter was put in even though I was PAYG I left them in August and still getting bills. It's a disgrace.”

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Posted 2 months ago

“Just avoid”

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Posted 2 months ago

“Hello everyone and future EDF customers, I want to share my unfortunate experience with EDF as a warning. Dealing with this company has been a nightmare, and I sincerely hope that no one else ends up in my position. Despite numerous attempts to dispute this bill, I have been met with little to no help, and the situation remains unresolved. The bill you see here is for a two-bedroom flat. Yes, you read that right—a staggering amount for a modest home. This company seems to operate with little regard for its customers, charging as they please. I am making this public because I have nothing left to lose—I’ve already lost everything. This could be you if you’re not careful. Be warned, if you choose EDF, you may find yourself in a position like mine—struggling with an enormous bill that seems unjustifiable. Take my experience as a cautionary tale. Look elsewhere if you value transparency, fair pricing, and a company that genuinely cares about its customers. Don't end up like me.”

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Posted 2 months ago

“I was previously an EDF Energy customer and when I left a property I was owed a refund which I have never received. I complained at the time and my complaint was not acknowledged. From others reviews I am not alone and I think it’s utterly unacceptable to not pay customers their own money back. Customers should not have to chase for refunds and just have to leave it due to being ignored nor should anyone have to resort to other means such as small claims court to recover their refunds. I have contacted EDF Energy about this matter even with the time lapse and await a response from them.”

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Posted 2 months ago

“Another company who can't be bothered to turn up on an appointment to fit smart meters. No communications why you did'nt turn up or delay or whatever.”

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Posted 2 months ago

“They are unprofessional they put an address of business under my name they mistake they keep building me and the business and I already told them I live above completely thieves be very careful with them they keep saying they cancel their mistake and keep bill me for a business is under my home ... Not a good company their are very but very unprofessional”

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Posted 3 months ago

“The most pathetic bunch of people and company I have ever had to dealt with. Can’t understand a word any of there customer service staff have to day. Left me and my family with no gas supply for 3 days and blamed it on northern gas supply! Dragged my complaint out for over 11 months. Victoria harper was put in charge of my complaint and decided to deal with it by ignoring me. She should have been my 1 point of contact but instead decided deal with it be ignoring me and EDF let her get away with it. Eventually EDF offered me £250 compensation and made it as hard as they possibly could for me to claim the money and have it added to my account, blaming it on edf having ‘new systems’ and because the complaint was raised on there ‘old system’ it want possibly to add the compensation money to my account. They closed my complaint twice before resolving the complaint and ended up sending me an email saying if I don’t chafe EDF up about the complaint they’ll deal with it by closing the complaint again! What a pathetic company and bunch of people with Victoria harper being the worst of a bad bunch. Avoid EDF at all cost and take your business else where!”

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Posted 3 months ago

“Smart meter for electricity broken. Not functioning at all. No readings, nothing! Flagged this up to edf 6 weeks ago. Karen and Jess dealing with it but now feel like they are ignoring my emails asking direct questions for clarification. Can see a big bill coming my way if they don’t get it sorted. No engineer available in my postcode. Really??! Something very wrong here in my opinion. Never heard the likes! Getting away with murder.”

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Posted 3 months ago

“Edf energy took money out my account with no notification nothing .phoned up 4 times now to get this money back then I said they are refunding the money I am in credit with not the money they took without asking there customer service is joke get told one thing then somebody else tells you something else .now been told I have to wait ten working days in which time they will get another payment.in total they would have had 3 payments in a month & I am struggling to get money back off them .I have 2 children this money is needed .wish I had never swapped to them now .meant to be ringing me back everyday but I have to ring them still no further .get told they can do a Bacs payment then get told they can't got to wait ten working days.i am leaving them as soon as possible”

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Posted 3 months ago

“I am living alone with two babies and my bill with EDF usually ranges between £20-£35 a month because I only pay for electricity with them. And bare in my mind that I send reading to them. This month they are charging me with £400? I contacted them and they said it is because the previous readings were underestimates because I haven’t sent reading to them and this £400 is accurate (NOTE THAT I HAVE NOT SENT A READING THIS MONTH AND PREVIOUSLY I HAVE) I am so shocked and I will definitely not be paying that much. It is shocking.”

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Posted 3 months ago

“We have solar panels. So EDF are supposed to pay us for the electricity generation. 3 quarters ago they changed their back end systems. Now nothing works. Can't register the generation meter reading online. Need phone up. Took more than an hour. Then was told they would pay in 5 working days. Here we are 3 weeks later no money. Each time I phone I get a different excuse. Still not been paid. This is the third quarter in a row now it's been like this. Before the system changes everything worked fine. Prime example of if it is not broke don't fix it.”

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Posted 3 months ago

“Without doubt the worst company that I have ever had the misfortune to deal with,incompetence beyond belief,an ongoing problem which they seem hell bent on not resolving or even attempting to help with,the phone operators are fine,but the rest of their systems ere useless but I will attempt to get this matter resolved, if I can stop one person or company signing up with them,then it will be worth it AWFUL COMPANY”

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Posted 4 months ago

“They are rogues who rips you off your money. Clearly exploiting you”

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Posted 4 months ago

“I am leaving EDF and i will say do not go with EDF they are thieves since June 2024 iv had a DRO ( debt relief order ) in place EDF are on that for both gas and electricity along with other companies to which all the others have obeyed the order and acted on it however EDF didn’t so I rang them to enquire why my meters were running out so quickly tgey told me that they are taking money from them to repay the debts on my meters so I told them I have a DRO they claimed they haven’t been made aware of that so I sent them a email with a copy of the order (which is a court order) while I was on the phone to them they acknowledged that they just received it from me and told me they will get it sorted however despite ringing them twice a week to see what is going on they still haven’t done anything about it and are pushing me further into debt with them so I have made them aware that what they are doing is in breach of a court order and as such breaking the law and are committing theft as such I now have got ombudsman involved and will be sending this to news agencies and will be claiming compensation from them as well as all the money they have stolen from me dating back to when the DRO was made”

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Posted 4 months ago

“Exploitative Diabolical Failure Exploitative Diabolical Failure. Can't even process my payment. I'm also being charged for electricity that I didn't use. I hate EDF with a passion.”

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Posted 4 months ago

“Worst company I have ever dealt with. Sent 5 engineers out on different occasions a said they couldn't fit a smart meter.pictures and reports sent it took 10 months for them to say we can't fit a smart meter. Never use this company !!!!!”

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Posted 4 months ago

EDF Energy is rated 1.2 based on 686 reviews