EDF Energy Reviews

Name: EDF Energy
Rating: 1.17

1.2 Rating 676 Reviews

4 %

of reviewers recommend EDF Energy

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1.2

Based on 676 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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EDF Energy 1 star review on 22nd October 2024

Anonymous // 01/01/2019

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“We have solar panels. So EDF are supposed to pay us for the electricity generation. 3 quarters ago they changed their back end systems. Now nothing works. Can't register the generation meter reading online. Need phone up. Took more than an hour. Then was told they would pay in 5 working days. Here we are 3 weeks later no money. Each time I phone I get a different excuse. Still not been paid. This is the third quarter in a row now it's been like this. Before the system changes everything worked fine. Prime example of if it is not broke don't fix it.”

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Posted 2 months ago

“Without doubt the worst company that I have ever had the misfortune to deal with,incompetence beyond belief,an ongoing problem which they seem hell bent on not resolving or even attempting to help with,the phone operators are fine,but the rest of their systems ere useless but I will attempt to get this matter resolved, if I can stop one person or company signing up with them,then it will be worth it AWFUL COMPANY”

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Posted 2 months ago

“They are rogues who rips you off your money. Clearly exploiting you”

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Posted 2 months ago

“I am leaving EDF and i will say do not go with EDF they are thieves since June 2024 iv had a DRO ( debt relief order ) in place EDF are on that for both gas and electricity along with other companies to which all the others have obeyed the order and acted on it however EDF didn’t so I rang them to enquire why my meters were running out so quickly tgey told me that they are taking money from them to repay the debts on my meters so I told them I have a DRO they claimed they haven’t been made aware of that so I sent them a email with a copy of the order (which is a court order) while I was on the phone to them they acknowledged that they just received it from me and told me they will get it sorted however despite ringing them twice a week to see what is going on they still haven’t done anything about it and are pushing me further into debt with them so I have made them aware that what they are doing is in breach of a court order and as such breaking the law and are committing theft as such I now have got ombudsman involved and will be sending this to news agencies and will be claiming compensation from them as well as all the money they have stolen from me dating back to when the DRO was made”

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Posted 2 months ago

“Exploitative Diabolical Failure Exploitative Diabolical Failure. Can't even process my payment. I'm also being charged for electricity that I didn't use. I hate EDF with a passion.”

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Posted 2 months ago

“Worst company I have ever dealt with. Sent 5 engineers out on different occasions a said they couldn't fit a smart meter.pictures and reports sent it took 10 months for them to say we can't fit a smart meter. Never use this company !!!!!”

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Posted 3 months ago

“I am not a customer of EDF Energy, but they seem to think I am! For months now, I’ve been receiving bills from EDF, despite living in New Zealand and not in South Wales, where their actual customer with the same name resides. You’d think this would be a simple mix-up to resolve, but despite my polite emails explaining the situation, EDF has done nothing to correct their mistake. Instead, their responses suggest it’s somehow my responsibility to fix this. What’s worse is that, in the meantime, their real customer is at risk of having their power cut off because EDF is sending their bills halfway around the world to me instead! This level of incompetence and lack of customer care is unacceptable. If this is how they treat people who aren’t even their customers, I dread to think how they treat the ones who are. Avoid EDF Energy if you value reliable service and decent customer support.”

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Posted 3 months ago

“Understand how customer's feel, work for EDF in their call Centre they have in Nutun Cx and it's been 3 months, not being paid my money I worked for. Agents are working and not getting paid. But I blame the call Centre. If only they listen to agents complain.”

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Posted 3 months ago

“I have been trying to give my fit for 2 months ☹️ you send me e mails saying I have to send in my fit but when I try you don’t recognise my email what a load of stress you have given me 🤬 it’s impossible to do anything with you ☹️”

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Posted 3 months ago

“A disgrace edf no eletricity for 18 days. They stated I had electricity which is a lie.”

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Posted 3 months ago

“terrible communican and 1.5 hours to get through to get the run around. never again”

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Posted 3 months ago

“They are disgrace as I was without electricity for 18 days they have offered 100 pounds for good will gesture.”

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Posted 3 months ago

“Totally unprofessional, gave meter reading regularly, wrong a/c no and address. Sent so many emails and talking to staff that were changing all the time. Closed the a/c last year. They have just started emailing me(11 months Later), stating i owe them money even though they sent me a closing statement. Very Stressful will see them in court, please do not use this company, management obviously don't care what stress they put customers through, some of their staff need to be sacked!”

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Posted 3 months ago

“If I could put zero stars I most definitely would. THE worst company I have ever had the displeasure of dealing with. Refund me after I closed my account, due to switching to another supplier. Then bill me to say my account is in debt. I sent an email question this, only to get an email back saying that I actually owed more than 3 times that amount, but not to worry I could pay in instalments. Rang customer services who are currently working from home, I could hardly understand a word the guy was saying, to then be transferred to another operator who then told me that I couldn’t pay in instalments and that I owed more than 3 times less (at this point my anxiety is through the roof) he then told me that he would see if he could work something out and get back to me. That was 2 weeks ago, and I’ve heard nothing, consequently I’ve paid the bill!”

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Posted 3 months ago

“EDF hasn't fixed or replaced a non-functioning "smart " gas meter , I've had estimated bills for 3 years and 9 months . One would get more satisfaction communicating with non-gendered Oak apple.”

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Posted 3 months ago

“EDF Energy I'm guessing are shedding customers! I left for 3 reasons. I was paying my bill quarterly by DD, then without warning they changed payments to monthly. I contacted them and had completely unconcerned and un helpful comms, no attempts to understand its impact on my situation. In addition they had updated their app and the new interface was awful and I had to log in every time. I've switched to Octopus Energy. Great decision! Helpful comms. Much better app. I've emailed them my reasons for leaving but I doubt they will care!”

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Posted 3 months ago

“Twice without powers on 5 of May till 6 of May and from 26 of May till 13 of June. They treated like animal albeit I did live 18 days like that can you go one day without power? the Phycogical impact on me is huge. A disgrace edf and all their fabricated lies.”

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Posted 3 months ago

“Everything, and is still ongoing”

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Posted 3 months ago

“A rotten edf I was without power twice first on 5 May 2024 for 24 hours and the second on 26 of May for 18 days this is England 2024. I have had prepayment since 1980s and never OWED them. They change the meter on 6 of May and stalled a legacy meter I had 40 pounds on the meter that put 25 pounds and stated I will receive a key with in few days for 15 pounds that never happened on 26 of May I was without power this time for 18 days despite 100s of phones emails they failed to send me a key. Alot of fabricated rubbish they created. I said send me a key to my address they said I can go to a shop the shop or any shop. But never gave the address of the shop nearby. They stated my son went in the shop previously I have not got a son. The fact is they are talking about another customer and refused to name this shop that my son went in previously so I go and investigate who is my son clearly the keeper knows the son and me and edf. That shop won't be nearby. They stated the legacy meter and key is no loner in stock so mine is the last one and from now they use smart meter they say they called on 8 of June to have a smart meter but they called somebody else if true. I will obtain all the phones received from my provider on 8 of June.They stated that I told them in 6 of June that meter is blank I did not have internet to say that meter was not blank. The fact is the probability that they sent 4 keys with out success is 0.000081. Yet they call me and stated I had powers at all material times and hence a liar. They treat you like rubbish because you have this prepayment I told them I am an academic with 5 degrees. They offered 100 pounds good will gesture that does not even cover goods lost in my fridge and freezer but they say this pay as you go day by day with this high cost of living how come I had 150 goods. They will be court. A disgrace rotten edf.”

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Posted 3 months ago

“Just horrible customer service???”

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Posted 3 months ago

EDF Energy is rated 1.2 based on 676 reviews