EDF Energy Reviews

Name: EDF Energy
Rating: 1.17

1.2 Rating 718 Reviews

3 %

of reviewers recommend EDF Energy

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1.2

Based on 718 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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EDF Energy 1 star review on 21st January 2025

Anonymous

Anonymous // 01/01/2019

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“EDF are a bunch of con artists. Twice now, they have conveniently changed my bill after me contacting them to say that they had overcharged me. The last time, after a month of fighting, they finally cleared my balance to £0 and gave a credit of £25 as "goodwill" for all the stress they caused. However, on my latest bill they have added on the money they claim I didn't pay, which they waived. And now they have faked a bill to make it seem like I still owe them! It's not enough that they make record profits, then put up prices to an extortionate level, but they also try to scam us out of our money too. The customer "service" is atrocious. I've had to ask 5 times to have my complaint escalated to a manager and they still won't do this. I have never been so disgusted by a company and the way they try to screw hard working people out of their hard earned money. If I could give 0 stars I would, as they absolutely do not deserve even one star”

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Posted 3 years ago

“Today speaking to Marcia who clearly couldnt help me with my account issue so all of a sudden after speaking for 9 minutes an engaged tone. Nothing wrong with my 'phone just incompetent operator. Lodged complaint.”

Helpful Report

Posted 3 years ago

“A company that doesn't charge you the amount you use, but whatever they feel like taking on direct debit. My bill was £66, so they decide to take £109! Logged complaint with Trading Standards. Tried calling and contacting them on their "WhatsApp" support just to get the call closed without any response.”

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Posted 3 years ago

“Just tried to get hold of somebody at EDF customer service. Waited over 30mins on mobile then tried chat. Was told should answer in 4 mins but I cancelled after 12 mins. What has happened to our utilities. None of them have enough staff answering calls. I just find this totally unacceptable to be expected to wait such long periods to speak to someone.”

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Posted 3 years ago

“So before the 1st of April in was topping up £35 to last just over a week, when the nee prices kicked in my meter went wild and is literally bleeding like a civ.the gas is going dramatically fast and the msn on the phone from edf said to me that gas has risen 54% means that I should be topping up £54 to and spending near £80 when bought with electricity top up.what on earth should I do as now I.would rather sit in the cold house I am in than to watch the meter swallow my money in minutes .54 hadn't even lasted 4 days”

Helpful Report

Posted 3 years ago

“I was transferred to them from utility point who went bust. Sent all the meter readings etc. Got my first bill. Electric 16 th Nov - 4th Jan. 12567-13627 1069kWH £205. 5th Jan-19th Feb. 13106 - 13488 382 Kwh. £73.88 Phoned them ( 50 mins) to tell that they had charged me twice for the 382 Kwh as included in the previous estimate. Told me to take some more readings and would be put right but still doesn't alter the fact that payed twice for 382 Kwh. Bills come only 6 months and if I hadn't noticed would have been missed. Soon as I have sorted this out moving to someone else.”

EDF Energy 1 star review on 4th April 2022

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Posted 3 years ago

“Thieving s***s that’s how I can describe this company. I cannot wait for the end of my contract so can leave them.”

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Posted 3 years ago

“Terrible customer service - call centre workers with no knowledge who just don't care. Disconnected twice, not called back despite arranging this with the third person. Huge increase in D/D per month, way over the price cap % (DD gone from £85 to £331) and no one able to discuss this. Back dated 'debit' that has just appeared and impossible to dispute because the system crashed after spending 4 hours either on hold or speaking to someone who just repeated lines from a script. Can't submit new readings before the 1st deadline, but can today! Funny it is all working again.... Extremely stressful experience, I feel for everyone else also going through this with this provider.”

Helpful Report

Posted 3 years ago

“No stars! soon as I can change suppliers I will be! they have restricted my account to PAYG - Seriously! you have known this was coming so why not think ahead and sort this out, your customers have done the right thing by updating their readings so that we are not overcharged, yet, you are making this difficult for us to upload readings, I have had many different error messages trying to log in at 11.30 pm. Surely it should have been sorted by now!!”

Helpful Report

Posted 3 years ago

“I've been on hold for over 1hr 30mins now just to give a meter reading because the edf app is down for maintenance and the websites won't work either. How convenient being it the last day to give meter readings before the shafting of energy prices yet again. 🤔”

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Posted 3 years ago

“Can't upload readings; incompetent”

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Posted 3 years ago

“Customer service needs to be improved! I was waiting for an hour to get through. When I did, I gave them my account details and they put me on hold for extra 20mins! Told them I just wanted to pay a bill. Very rude.”

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Posted 3 years ago

“Very bad customer service, almost an hour on the line and no one answering. I did pay normally for the actual bill on line but, they said they have not any record and charged me extra £119. today 31.03.22 there website is down”

Helpful Report

Posted 3 years ago

“By been efficent and straight to the point. Ive been charged fornexactly what ive used and been told in clear conversation that any extra usage will be made visible on bills based on meter reads. I have no problem holding my hands up and saying yes ive done wrong but usage is down to customer not the company and bills are the responsibilty of the customer”

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Posted 3 years ago

“My whole experience with EDF has been a nightmare. They took over GNE who has made some mistakes In billing. I appreciate there will be issues. However I gave them all the correct information numerous times. I was then told my monthly debit was increasing from 99 pound to 617pound, and I owed 1600 pounds. They kept estimating my electric usage to 4x what I used and gas to 3x the amount. When showing them correct figures they kept doing the same. It took 6 months to resolve. Over 30 hours of waiting on phone calls, being hung up on by rude incompetent staff and writing emails. I revieved letter after letter causing stress as I could not afford this stupid figure they made up. When I eventually did the work for them and raised it to the CEO team they even initially tried scamming more money. When back calculating costs I owed, they were using the inflated price per unit of today's date which was more than double that I used at the time (BE CAREFUL AND CHECK WHAT YOU ARE PAYING) finally they admitted I owed 300 pound and my monthly debit was 117 pounds. After 6 months of my time I managed to fix it. They do not value thier customers at all, they arranged dates and times to call back so I would be able to answer as I work shifts and would never call, thus wasting more of my time. Absolute joke regarding thier customer service.”

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Posted 3 years ago

“Awful resolution for problems. It took me 3 and a half weeks to sort out a problem EDF had created. They shut my account with no warning, and proceeded to tell me it was my fault. I had to deal with very long waits trying to get hold of someone and once through they were grossly unhelpful. I was promised to be phoned back by many agents, and this never happened. I had to keep ringing them to get any help. Avoid EDF at all costs!”

Helpful Report

Posted 3 years ago

“Awful company, I am shocked with untrained and not competent people working there . No trust for this company”

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Posted 3 years ago

“There customer contact service is automated and cannotunderstand simple messages. Eventually they say somebody will contact you, but on previous contacts I may as well talk to my dog (I don’t have a dog) What a useless shower”

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Posted 3 years ago

“In my opinion EDF will get customers into debt , they have extremely poor customer service, had to argue whey I hadn't had a bill in over 4 months then after numerous messages and calls I get a bill saying my direct debit is increasing to £400 a month yet over the winter period (4 months in this case) I used £400 surly that £100 a month. Ohh and if your looking for the 24h support it a total waist of time normally the reply is an agent will get back to you in 72h what a joke.”

Helpful Report

Posted 3 years ago

“They are just a massive big machine gobbling up money, who believe that there Customer Support can be like Microsoft or Google and all be done with AI Help me Lord what has the World done to inflict EDF upon us. Mr Spence Eng”

Helpful Report

Posted 3 years ago

EDF Energy is rated 1.2 based on 718 reviews