EDF Energy Reviews

Name: EDF Energy
Rating: 1.17

1.2 Rating 718 Reviews

3 %

of reviewers recommend EDF Energy

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1.2

Based on 718 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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EDF Energy 1 star review on 21st January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our energy company went bust, so we’ve been automatically transferred to EDF. Absolutely rubbish, we can’t even set up a direct debit, after numerous attempts by my husband to do this, it asks for meter readings and a payment which we’ve done no end of times, then set up the direct debit, then within a few hours we get an email to say we’ve cancelled our direct debit!!! You can’t get hold of anyone, if you do the online chat they can’t help until the outstanding balance is cleared, it is as much use as a concrete parachute. My husband is currently trying to phone them and it’s cut him off!! How are we not surprised”

Helpful Report

Posted 3 years ago

“Incompetent , uninformed, un coordinated customer service staff 5 hours six phone numbers three cut off chat bot and text services. All I needed to know is was my smart meter compatible for Solar FIT and if not please replace so it is they're worse than useless.”

Helpful Report

Posted 3 years ago

“I joined EDF in September 1st payment of 104.00 to come out 25th October,phoned and requested it to be taken on the earlier in the month,which was done ,didn’t, check again until and saw that for Nov,Dec andJanuary they had reduced my payments to £7 a month As requested”

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Posted 3 years ago

“I was transferred to EDF against my knowledge when another company went into administration. When I moved out of the home they supplied I agreed an installment plan for the amount due. Just looked at the account online and they have unaccountably more than doubled the total due. Don't touch them with a bargepole.”

Helpful Report

Posted 3 years ago

“Spoke to somebody called joanne on the phone, poor customer service, told me she couldn't understand what I was saying, when i asked her to please transfer me to another colleague who would understand my Yorkshire accent she proceeded to ignore me and told me she couldn't understand me still. Very poor service.”

Helpful Report

Posted 3 years ago

“I switched to EDF from Bulb in November 2021 as Bulb were in trouble. I never had any problems with Bulb. I was quoted £58 monthly for a 1 bed flat which was reasonable. I paid 2 months at €58 then was told from January 2022 I would be paying £91 monthly. I was not happy with this so switched to Scottish Power. After paying 3 months at £58 (£174 ) I have received a final bill for £309 (including £100 each for electricity and gas early cancellation fee). They have also grossly overestimated my gas reading. I have contacted them to complain and they will not change the final bill. This means I have paid Edf €483 for 2 months supply. DAYLIGHT ROBBERY!!. I am 73 and on a pension and when they take this £309 from my account thisthe next week I will have little money left for the next 2 weeks. Do not go to EDF as they will rob you blind.”

Helpful Report

Posted 3 years ago

“I have been trying for 6 weeks every day on hold for over an hour to speak to someone on a bill .... we agreed a DD amount and then they took a different amount .... sent debt collector and STILL i cannot get hold of anybody - just constantly on hold - tried to complain thats fruitless ....ABSOLUTE JOKE !!!!!!!!!!!!”

Helpful Report

Posted 3 years ago

“Absolutely ridiculous company I have a smart metre in my house and they are charging me above what my smart metre says telling me it’s right getting to talk to somebody who will tell me things is a joke I get spoken to like I am something on their shoes and trying to change to another company is horrendous”

Helpful Report

Posted 3 years ago

“Group of rubbish”

Helpful Report

Posted 3 years ago

“An appalling company”

Helpful Report

Posted 3 years ago

“Terrible customer service, they are good when they want your money but getting refund is ridiculous, saying they posted cheque, when I does not arrive you can not get through on phone and messages take forever that you get a different person everytime and have to repeat yourself over and over again still not getting problem sorted”

Helpful Report

Posted 3 years ago

“In short I would pay more not to be with EDF. Customer service cut you off after waiting on hold for 30+ mins. I was told on two separate occasions that my power would come back on and I would be phoned back within that hour - nothing happened. It then took me six hours to get a member of staff to move me onto Direct Debit for electricity to be greeted by mail in the post saying that I was set up for Pay as you go. I have never experienced such a bad service, I genuinely cannot believe how bad my experience has been with EDF. As soon as the issues with price caps are over I am going to move straight away even if it costs me more. I would pay more not to be with EDF.”

Helpful Report

Posted 3 years ago

“Disgusting company. They are taking £388 a month (more than my mortgage) for Gas & electric. I live in a 3 bedroom end of terrace house. I'm self employed, they are actually taking food from my children's mouth. I've never missed a payment of any bill of my home since 2008 and always paid full amount. I've not had the heating on for 2 years. I've even made the home smart by installing smart bulbs everywhere to reduce cost. They also bullied me into installing a smart meter which I did to help, but every few month they just keep taking more and more, I've even explained I'm classed as a vulnerable adult. At this rate they will make me and my family homeless. What am I doing here - powering up a nuclear power plant!”

Helpful Report

Posted 3 years ago

“My son has a problem with pre payment meter refusing to top up, the problem has gone on for weeks with the repeated promise that it will be sorted out….. the told yesterday he must wait for electricity to completely run out and then let them know and they will send an emergency engineer, my son has told them he has to freezers full of food and a large tropical fish tank with expensive fish that will die if the heater goes off and the water goes cold… still told he must let it run out. The electric has now finally run out, if the fish die and the food thaws we will be taking EDF to court not only for the spoilt food and dead fish but for the stress, anxiety and distress caused.”

Helpful Report

Posted 3 years ago

“EDF avoids any form of human contact for as long as possible. Then when you reach somebody they make mistakes and you have to repeat the entire process. If you value your time avoid them like the plague.”

Helpful Report

Posted 3 years ago

“I have had three smart meter installation appointments . First one left me without power for nearly two hours as when the meter was installed the DCC , whatever that is was down and the guy had to reinstall the old meter. Second installer said there was no point as the gas meter was too far away from the electric meter. Third attempt was cancelled by EDF with no explanation. I made a complaint and EDF seem more interested in closing the complaint than actually resolving it. Will definitely not be going with EDF when my current tariff expires on gas and electric. Given that EDF are bragging about their smart meter installation I find it a total lie and would not recommend to anyone. Michael Wright”

Helpful Report

Posted 3 years ago

“Every Day Failures. Myself and my housemate are registered disabled, EDF cut off our gas 3 times in freezing weather because they messed up and had 2 accounts running on one property. This went on for weeks, they don’t respond to texts, they routinely cut you off on the phone (when one is ‘blessed’ enough to actually get through to them),they claim you can contact their ceo (when I’m fact you’re just get an automated message saying they’re passing you back to the same unsympathetic cretins who couldn’t deal with the issue in the first place) and at one point they told me to get an emergency gas engineer even though it was EDF that had cut us off. They are without a shadow of a doubt the worst customer service I’ve ever experienced. They are honestly worse than the DWP. Please do yourselves a favour and don’t use EDF”

Helpful Report

Posted 3 years ago

“Doesn't matter when you call... 8 am on hold for 40mins + to get cut off. its happen 4 times in 2 weeks. No one bothers to cal you back either. I'll be moving away asap.”

Helpful Report

Posted 3 years ago

“Don't get a smart meter from them the home display never works properly after only a few months of installation it doesn't work the reason being !!! My meter is not now compatable for the home display unit”

Helpful Report

Posted 3 years ago

“Have been trying to set up dd for 2 weeks. Have texted phoned for hours and no 1 will speak to me. Recovering from cancer and dont need this. JUST WANT TO SPEAK TO SOMEONE.”

Helpful Report

Posted 3 years ago

EDF Energy is rated 1.2 based on 718 reviews