EDF Energy Reviews

Name: EDF Energy
Rating: 1.17

1.2 Rating 718 Reviews

3 %

of reviewers recommend EDF Energy

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1.2

Based on 718 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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EDF Energy 1 star review on 21st January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wish I didn’t even have to give you one star. Absolutely disgraceful company. My poor daughter has had nothing but problems with this company. Saying she owes this certain amount. They threaten a one parent family with bailiff letters. She is constantly on the phone one person say one thing then someone else tells her another story. This company really know how to affect someone’s mental health. Rude managers, liars and constantly hoping to rip people off. Take whatever amount out of your bank. Absolutely disgraceful.”

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Posted 1 year ago

“The worst energy company customer service are rude, they lie to get rid of you, they remove bills and letters from your app and online account, i was billed 3 times in 1 month, if you have a problem with them make sure you screen shot and save everything they dont mind lying to you or harassing you”

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Posted 1 year ago

“Awful, awful, awful company. Should be embarrassed to work there. Had them over many years in multiple properties and they have been diabolical each time. Taking money out of accounts 'by mistake', constantly confused (Within the space of two days received correspondence that told me I was both in credit and in debt at the same time.), no access to my account online for literally years even with regular requests (finally discovered my email had never been added to the account), ignore messages and requests when attempting to resolve issues, refuse to record complaints, switch over accounts then charge you for it without informing you, add money on at the end of tenancies when all requested bills have been paid, I could go on with a paper trail over nearly eight years in varying addresses. Absolute disaster. Steer well clear.”

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Posted 1 year ago

“Corrupt. Customer service is horrendous how they get away with what they are doing is beyond me”

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Posted 1 year ago

“absolutely rubbish company I have made 67 calls on Friday went all abroad there just don't seem to understand anything there cut you off and are very rude I was really shocked someone was supposed to call me today no one has yet called me absolutely stressful company I have just moved from other supplier never expected I will be going through this”

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Posted 1 year ago

“Edf energy are by far one of the worst for customer care. You can't call them, can only text and expect to wait 12+ hours for a reply, usually by someone wholly incompetent. Then they tell you they can do whatever you're asking, only for that to never happen - lying is in their staff development form. Lying seems to be their mission”

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Posted 1 year ago

“Gas card failed, 4 days watsap phoning and texting trying to get a new card then codes that didn't work now its 11.30 at night and finally there sending engineer to look at meter, at 8 am! Tomorrow great more inconvenience as I'm 63 I'm not well in morning and I have to be up early now. I'm inssensed I'm changing to another company!”

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Posted 1 year ago

“Stay away nothing but trouble.. !! Look else where . This is a company full of problems..”

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Posted 1 year ago

“Deceitful, unreliable & outrageous I have been having trouble with EDF energy since the beginning of the year. I have wasted massive amount of time to solve the issue and all I have received so far has been lies, negligence and incompetence. For six months now they are refusing to send me an overview of my bills; they refuse to send engineers to inspect whether the meters are working properly; they send sneaky bills to snatch money out of you anyway they can and when you tell the you have already paid, they give you a fake apology, pretending it was a mistake. I am so surprised at the audacity with which this company is operating in this country and that no one has brought them to court.”

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Posted 1 year ago

“Poor service. £1250 in credit. £250 direct debit only using £115 Spoke to two customer service agents, accounts are obviously offshore in India. First agent English very poor, second one fave me very poor information tried to tell me I wasn’t on Evonony 7 yet my bill stated I was. Call lasted 25 minutes no refund, no reduction in Direct Debit, lost connection. Time I am never going to get back,”

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Posted 1 year ago

“Only given 1 star as can't give less. Moved to monthly billing with no warning. First I knew was a bill. I have now phoned 6 times to get this sorted. Given 2 lots of readings and not had a correct bill yet. Latest bill is for the last quarter which has been paid. However it was at a lower amount! Made a complaint .... still waiting.”

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Posted 1 year ago

“Absolutely appalling lack of service after fighting with them for 4 (yes, four) years. They are completely useless”

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Posted 1 year ago

“This really started before EDF. to be fair my problems started before I was an EDF customer. I had a smart meter fitted December 2017 by ToTo energy I started to complain as soon as I realised that my gas bills were over double!! I also realised that my Smart Gas meter did not give a reading to the company. I could not get any support from any one. At the time I was in the awful situation of having both Daughter age 43, and my Husband dying of Cancer!! they died within 2 week's of one another in October 2018 as you can imagine fighting an energy company was not a priority. I was then in shock for a long time, Then Covid arrived and once again I just paid my bills. We went through several suppliers including Bulb and Green energy, (due to firms going bust) before being put with EDF! This was in May 2121 Green Energy did not even have the right meter number. I did complain to green energy about the cost of the gas and they reduced my bill to £63 per month. When I moved to EDF I gave them my readings but they would not accept my gas reading!! I was in contact with them at least a couple of times a week. I explained that the Gas was to high and that I was sure that the meter was faulty. I asked them to INCREASE my DD because I was worried about being in debt. A manager phoned me and gave me a large credit and cancelled all previous bills and told me that when my credit was used up that I would be put on to a sensible DD. This was Nov 2021. In the February 2022 I received a bill for over £1000 and wanting to put my DD up to £901 per month!! I complained and they reduced it to £640 per month I paid one month but as I am a single state pensioner, this was over £200 more than my pension. On my bill it was saying that I use over 69000kw per year gas. The average for a 3 bed detached house with 2 to 3 occupants is 12000kw per year!! I am on my own and hardly use the gas for heating because I use a wood burner that heats the whole house. Oct 22 I managed to get them to change the meters. Neither meter connects to edf, and so they are still sending estimated bills The new gas meter proves that I use about 10000kw per year,but EDF won't accept it. what do I do. Jenny”

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Posted 1 year ago

“Horrible experience for a whole year, useless support, utterly incompetent engineers and online services, even worse service on phone, worst supplier I ever had”

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Posted 1 year ago

“Bill Frequency change. No notification we were being moved from Quarterly to Monthly billing. I still have not received a notification I was informed was in the post. However they were quick to send an email reminder the Bill needs to be paid.”

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Posted 1 year ago

“I have a smart meter and was being charged £48 per month which was calculated on usage 1 year ago and for a single person using minimal appliances typically my kitchen light and pc, i use the oven maybe once a day 3 times a week so as well as the the water heater that's about it, so from that i've gone from paying £48 per month to £204 because i have been underpaying, what's the point of having a smart meter ? Customer service is garbage as well.😡😡”

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Posted 1 year ago

“Absolutely terrible service! I wouldn’t even rate it one star. After a year of numerous calls to sort out a smart meter to be told we have no signal then sending monthly manual readings, subsequent confusing bills, calls being cut off, contradictory information being told different information from customer services each time. The stress caused by EDF led us to leave to Octopus a joy in comparison. Despite numerous complaints not followed up or filed we will be taking this further via the ombudsman but I doubt they can even give a final resolution to out numerous complaints. Do not sign up to EDF if you want an appalling and stressful experience.”

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Posted 1 year ago

“Almost feels like a scam this company. Paid my bill (to begin with overcharged by £130!). Kept getting emails telling me I hadn't paid the bill. When I called to query this and mentioned being overcharged in the first place I was more or less told that was my fault for not supplying the reading(I have a smart meter, isn't that the point of having one of those?) and that I needed to supply a bank statement as 'I might not be telling the truth'. Had to travel an hour there and back to the bank to get a statement to show them the amount that had been taken out on the 31st May. It's surreal. They operate on sheer greed bordering on aggression if you're payment is a day or two late , with threats of further action. Just nasty, soulless, heartless, really need some kind of regulation to stop them behaving like some kind of mafia.”

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Posted 1 year ago

“Dreadful service. Do not do what they say they will do. Leave you on the phone for ever. Say they are going to sort the problem out that they have caused then do nothing about it!! Terrible, utterly frustrating company. Utterly awful, dreadful incompetent, useless, inefficient, insincere company.”

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Posted 1 year ago

“I am not impressed with EDF. We lived in a one bed flat and the heating was only on a few hours a day. They wanted on average £300 a month for the bills. I moved out of the property but they are still harrassing me with a final bill of over £650. I called to arrange paying in installments which was agreed but I get threatening letters every month from EDF about taking me to court even though I make the payments. I have called many times to complain about these letters and yet it continues. Today I was on the phone to them and the staff member was so rude I thought maybe it was a scammer. She said the payment installment was cancelled. I told her i did not want it cancelled. She was very aggressive and confrontational on the phone. I have never experienced such nastiness from any organisation before. This company is greedy and corrupt. Avoid using them. The customer service is ridiculous and the prices outrageous. I am sure I was getting charged for not putting on the heating. Horrid company.”

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Posted 1 year ago

EDF Energy is rated 1.2 based on 718 reviews