EDF Energy Reviews

Name: EDF Energy
Rating: 1.17

1.2 Rating 686 Reviews

4 %

of reviewers recommend EDF Energy

Company Reviews

Questions

Metrics

1.2

Based on 686 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1 out of 5

Visit Website

Write Your review

Tell us how EDF Energy made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

EDF Energy 1 star review on 22nd October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So before the 1st of April in was topping up £35 to last just over a week, when the nee prices kicked in my meter went wild and is literally bleeding like a civ.the gas is going dramatically fast and the msn on the phone from edf said to me that gas has risen 54% means that I should be topping up £54 to and spending near £80 when bought with electricity top up.what on earth should I do as now I.would rather sit in the cold house I am in than to watch the meter swallow my money in minutes .54 hadn't even lasted 4 days”

Helpful Report

Posted 2 years ago

“I was transferred to them from utility point who went bust. Sent all the meter readings etc. Got my first bill. Electric 16 th Nov - 4th Jan. 12567-13627 1069kWH £205. 5th Jan-19th Feb. 13106 - 13488 382 Kwh. £73.88 Phoned them ( 50 mins) to tell that they had charged me twice for the 382 Kwh as included in the previous estimate. Told me to take some more readings and would be put right but still doesn't alter the fact that payed twice for 382 Kwh. Bills come only 6 months and if I hadn't noticed would have been missed. Soon as I have sorted this out moving to someone else.”

EDF Energy 1 star review on 4th April 2022

Helpful Report

Posted 2 years ago

“Thieving s***s that’s how I can describe this company. I cannot wait for the end of my contract so can leave them.”

Helpful Report

Posted 2 years ago

“Terrible customer service - call centre workers with no knowledge who just don't care. Disconnected twice, not called back despite arranging this with the third person. Huge increase in D/D per month, way over the price cap % (DD gone from £85 to £331) and no one able to discuss this. Back dated 'debit' that has just appeared and impossible to dispute because the system crashed after spending 4 hours either on hold or speaking to someone who just repeated lines from a script. Can't submit new readings before the 1st deadline, but can today! Funny it is all working again.... Extremely stressful experience, I feel for everyone else also going through this with this provider.”

Helpful Report

Posted 2 years ago

“No stars! soon as I can change suppliers I will be! they have restricted my account to PAYG - Seriously! you have known this was coming so why not think ahead and sort this out, your customers have done the right thing by updating their readings so that we are not overcharged, yet, you are making this difficult for us to upload readings, I have had many different error messages trying to log in at 11.30 pm. Surely it should have been sorted by now!!”

Helpful Report

Posted 2 years ago

“I've been on hold for over 1hr 30mins now just to give a meter reading because the edf app is down for maintenance and the websites won't work either. How convenient being it the last day to give meter readings before the shafting of energy prices yet again. 🤔”

Helpful Report

Posted 2 years ago

“Can't upload readings; incompetent”

Helpful Report

Posted 2 years ago

“Customer service needs to be improved! I was waiting for an hour to get through. When I did, I gave them my account details and they put me on hold for extra 20mins! Told them I just wanted to pay a bill. Very rude.”

Helpful Report

Posted 2 years ago

“Very bad customer service, almost an hour on the line and no one answering. I did pay normally for the actual bill on line but, they said they have not any record and charged me extra £119. today 31.03.22 there website is down”

Helpful Report

Posted 2 years ago

“By been efficent and straight to the point. Ive been charged fornexactly what ive used and been told in clear conversation that any extra usage will be made visible on bills based on meter reads. I have no problem holding my hands up and saying yes ive done wrong but usage is down to customer not the company and bills are the responsibilty of the customer”

Helpful Report

Posted 2 years ago

“My whole experience with EDF has been a nightmare. They took over GNE who has made some mistakes In billing. I appreciate there will be issues. However I gave them all the correct information numerous times. I was then told my monthly debit was increasing from 99 pound to 617pound, and I owed 1600 pounds. They kept estimating my electric usage to 4x what I used and gas to 3x the amount. When showing them correct figures they kept doing the same. It took 6 months to resolve. Over 30 hours of waiting on phone calls, being hung up on by rude incompetent staff and writing emails. I revieved letter after letter causing stress as I could not afford this stupid figure they made up. When I eventually did the work for them and raised it to the CEO team they even initially tried scamming more money. When back calculating costs I owed, they were using the inflated price per unit of today's date which was more than double that I used at the time (BE CAREFUL AND CHECK WHAT YOU ARE PAYING) finally they admitted I owed 300 pound and my monthly debit was 117 pounds. After 6 months of my time I managed to fix it. They do not value thier customers at all, they arranged dates and times to call back so I would be able to answer as I work shifts and would never call, thus wasting more of my time. Absolute joke regarding thier customer service.”

Helpful Report

Posted 2 years ago

“Awful resolution for problems. It took me 3 and a half weeks to sort out a problem EDF had created. They shut my account with no warning, and proceeded to tell me it was my fault. I had to deal with very long waits trying to get hold of someone and once through they were grossly unhelpful. I was promised to be phoned back by many agents, and this never happened. I had to keep ringing them to get any help. Avoid EDF at all costs!”

Helpful Report

Posted 2 years ago

“Awful company, I am shocked with untrained and not competent people working there . No trust for this company”

Helpful Report

Posted 2 years ago

“There customer contact service is automated and cannotunderstand simple messages. Eventually they say somebody will contact you, but on previous contacts I may as well talk to my dog (I don’t have a dog) What a useless shower”

Helpful Report

Posted 2 years ago

“In my opinion EDF will get customers into debt , they have extremely poor customer service, had to argue whey I hadn't had a bill in over 4 months then after numerous messages and calls I get a bill saying my direct debit is increasing to £400 a month yet over the winter period (4 months in this case) I used £400 surly that £100 a month. Ohh and if your looking for the 24h support it a total waist of time normally the reply is an agent will get back to you in 72h what a joke.”

Helpful Report

Posted 2 years ago

“They are just a massive big machine gobbling up money, who believe that there Customer Support can be like Microsoft or Google and all be done with AI Help me Lord what has the World done to inflict EDF upon us. Mr Spence Eng”

Helpful Report

Posted 2 years ago

“Please don't go to them. I have been offered a £61 per month direct debit, for a small apartment and after 2 months they wanted to charge me more than double. I sorted that out in many days and investigations. They charge me a few bills for the same period, now again, after a few months, they want to charge me £4.000 for a year. It is never-ending and I begin to believe that they are harrasing people on purpose until they just give up. I am seriously thinking about suing them.”

Helpful Report

Posted 2 years ago

“I have been on the phone to EDF for 7 days spoke to many people who promised me they would sort out the problem. They did not, training of staff is non existent. Tenants cut off twice cannot top up because system is failing. How many times and how many people do I have to speak with to get electricity. What a shambles how can this company offer such zero customer service.”

Helpful Report

Posted 2 years ago

“Had a problem for about a year in total that was all sorted.. until I let them talk me into getting SMART METERS WHAT A JOKE DONT GET THEM FITTED!!! Nothing but problems ever since , as for them making appointments to come an put problem right they just don’t turn up if I could have SMART METERS REMOVED I WOULD!! DONT GET SMART METERS!”

Helpful Report

Posted 2 years ago

“Our energy company went bust, so we’ve been automatically transferred to EDF. Absolutely rubbish, we can’t even set up a direct debit, after numerous attempts by my husband to do this, it asks for meter readings and a payment which we’ve done no end of times, then set up the direct debit, then within a few hours we get an email to say we’ve cancelled our direct debit!!! You can’t get hold of anyone, if you do the online chat they can’t help until the outstanding balance is cleared, it is as much use as a concrete parachute. My husband is currently trying to phone them and it’s cut him off!! How are we not surprised”

Helpful Report

Posted 2 years ago

EDF Energy is rated 1.2 based on 686 reviews