Name: EDF Energy
Rating: 1.17

“Appalling customer service, rude and untrained staff. Took 7 days to get electricity reinstated after a fault, husband disabled and in poor health. How is this company allowed to carry on after such appalling reviews. Do not even consider joining them.”

Helpful Report

Posted 2 years ago

“EDF have left me brown! They ‘miss billed’ me on my direct debit and rather then refund me the difference they refunded the difference and then took another second direct debit out of my account the same month and left me without any means to pay my rent. I called and let them know and they promised a full refund which didn’t arrive so i called back and asked again and they said it would be refunded in 5-10 days which was no good to me as single Mum on a low income. I am even down as a priority customer for this reason. I managed to get an instant refund from my bank under the direct debit garuntee but now EDF are refusing to refund the full balance they took from my bank account for no reason so I can pay the bank back. . My bill was £130 and they took two lots of £161 without my permission! The customer service despite them doing this to me has been shocking. Don’t use this company!”

Helpful Report

Posted 2 years ago

“How does the ombudsman or the UK Government allow this company to continue operating in the UK? Just look at the reviews!”

Helpful Report

Posted 2 years ago

“I am fed up with EDF, I am in contact with them regarding my parents who are in their early 80’s about their gas meter which does not work. This problem has been going on for 2 years. Many many calls and emails have made no difference. It hasn’t been fixed. Instead an engineer has been out for the third time to state for the third time that it is broken. We know this already, this is what I’ve been telling EDF, they still aren’t fixing it. My parents do not know where they are with their bills! Fuming now, it’s gone on way too long. Very unhappy.”

Helpful Report

Posted 2 years ago

“After 10 years with EDF they contacted me to say that our gas was being transferred to "another supplier" - never found out who that was, it was not our doing. Since August 22, it has taken hours and hours of time trying to deal with them, a mountain of letters, emails and frustration on the phone. It took 8 months to sort out this "mistake" I would never recommend anyone use this company. Just terrible.”

Helpful Report

Posted 2 years ago

“If I could leave no stars I would.... Worst customer services I have ever had to deal with ..... CANNOT wait to leave you ,,,, and trust me I will never return ... I will also be advising as many people I know NOT to join your company .”

Helpful Report

Posted 2 years ago

“customer service staff the very worst i have ever experienced. Rude . could not answer any questions and then just went off never to return.”

Helpful Report

Posted 2 years ago

“don,t go with them if you value your mental health , unable to deal with anything even when you want to leave they frustrate it to the point of holding it up as much as they can kim churchill”

Helpful Report

Posted 2 years ago

“Sorry to say I am having great problems with EDF at the moment. Long story short I had dual-rate tariff with old energy company, but moved to smart meter and single rate, but they went under before transition completed. EDF took over and continually tell me I have a dual-rate meter, which I've explained the situation countless times, but they are unable (or unwilling) to recognise the fact even though I've had engineers out saying I've got a single rate meter to accept it. I complained almost 4 months ago, but never heard back and when I phone up about this I get the usual "we will the guy handling the complaint to message you", but not heard anything. Management was meant to phone back, but never did. I am about to phone again since the person who was meant to phone yesterday never did. Awful company and been stressful since they also wanted to up my monthly debit to £461 because of "estimated" readings from night-rate, which I don't have.”

Helpful Report

Posted 2 years ago

“Sorry to say I am having great problems with EDF at the moment. Long story short I had dual-rate tariff with old energy company, but moved to smart meter and single rate, but they went under before transition completed. EDF took over and continually tell me I have a dual-rate meter, which I've explained the situation countless times, but they are unable (or unwilling) to recognise the fact even though I've had engineers out saying I've got a single rate meter to accept it. I complained almost 4 months ago, but never heard back and when I phone up about this I get the usual "we will the guy handling the complaint to message you", but not heard anything. Management was meant to phone back, but never did. I am about to phone again since the person who was meant to phone yesterday never did. Awful company and been stressful since they also wanted to up my monthly debit to £461 because of "estimated" readings from night-rate, which I don't have.”

Helpful Report

Posted 2 years ago

“Absolute joke iv ran around all day with a code for gas that doesn't work I'm sat currently with no gas thanks to EDF . absalote descrase...”

Helpful Report

Posted 2 years ago

“really unhelpful and degusted with the customer service I'm trying to change over its not letting it happened keep giving excuses.”

Helpful Report

Posted 2 years ago

“Effing shiiitttt and disgusting and bullsh** company. I’ve had no electric for a week. These robbing mother fukkers at EDF changed our Monthly meter to a PAYG system without a physical payg meter. We are now not able to have any electric. After a million phone calls and BULLSH from their SHYTT and well trained in waffling staff giving BULLSHTT excuses and not fixing the problem. They advised an engineer is coming out every single day with nobody attending and nobody contacting. We are left in the cold. All the food in the fridges and freezers have wasted our food which we can already barely afford. Basturd thieving wankiing piece of shyts. Furk your thriving selves. DIKHED (acc num: 671177368947)”

Helpful Report

Posted 2 years ago

“We have had issues with edf over 3 years,smart meter that does not work,poor customer service,bills not turning up on time,closing down complaints without sorting out complaint and trying to bribe you with £25 compensation instead. Sending you text to pay you bill when it is not due yet.all they interested in is money not customers.”

Helpful Report

Posted 2 years ago

“You refused to accept that you should have paid us our £200 'off grid' payment. After 20 days online exchanges and several WhatsApp posts, we made no progress, as the final post claimed once again we should claim on the government website. On your website, very early in the text, is the statement 'people should not normally have to claim as the utility company can confirm the requirement that customers have a utility contract. An absolute shambles and a waste of our time. We live in a small village which is totally oil based and the nearest gas is miles away. Other customers in the village, with other utility companies, have received their £200. EDF seem to be totally out of touch. We shall be changing our provider to a company that actually has some common sense. The service has been absolute rubbish, beyond belief!”

Helpful Report

Posted 2 years ago

“They forced to switch to a Smart reader and 6 weeks later they haven't transferred my credit amount yet. I spent over 20 calls, dealing with unhelpful customer assistants . They practically took my money and never gave it back. This is what I call stealing!”

Helpful Report

Posted 2 years ago

“EDF have been forcing to install a smart meter that I have never requested for. They have also been texting to inform that millions of customers who have converted to smart meters cannot be wrong. And as of my march bill on direct debit, It has been increased from £210 a month to now £322 a month. I live in a normal household and there is no one at home some days of the week. Prior to being automatically moved to EDF automatically when the company l was with went into liquidation about 2yrs ago. I used to pay just over £150 a month. Soon after the move, I started paying £210 reason being the Russian and Ukrainian war. But £322 a month is such unjustified increase. Reading customer's experiences so far with EDF, l can relate how unreasonable they have been doing things. So far, their communication with myself has been quite undermining in tone. They seem to have already made the decision without my consent. They seem to work in ways that psychologically demoralise customers confidence. It is a shame that they are allowed to continue operating unlawfully in such a developed country.”

Helpful Report

Posted 2 years ago

“I tried speaking to a customer service advisor and all she did was sigh and huff and off and when I said I have a letter saying my direct debit was set up to pay a certain amount each month for my gas she basically said it wouldn’t cover the amount I owed. I said I know I owe this much money and I said how am I supposed to pay it off if you won’t install a pay as you go metre?”

Helpful Report

Posted 2 years ago

“EDF is completely incompetent. Originally I was going to switch to them but then decided on EON who are excellent. I emailed EDF on 8th February advising that I would not be switching to them. On 9th February I received an email saying that the switch had been cancelled. Clearly not as today they have switched from EON without my authorisation! Now EON are having to raise an erroneous transfer to EDF which could take weeks. They advised that we would not be cut off and once we are back with them they will update the billing. EDF do not have my card number or bank details and no matter how many emails I send them including their CEO not one reply has been received. I have now disconnected my smart meter so that they cannot obtain meter readings and I will not be paying them a penny. AVOID LIKE THE PLAGUE.”

Helpful Report

Posted 2 years ago

“I've now spoken to 5 or 6 of your customer service people and I'm without heating or hot water for 10 days, I was put on hold the last time I did speak to someone, unbeknown to them it didn't cut me off and they were basically bragging how many people they had cut off, I waited over half an hour, still have no gas etc, my supplier went bust and the government placed me with yourselves, I've never dealt with such unprofessional people, I'll now wait for you to ask me why I've not paid you, I'm £600 in credit, what a shambles your customer service is.”

Helpful Report

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1 out of 5

EDF Energy Reviews