“Disgusting behaviour l had £168 as interest added l had a sim card for my grandson l asked them to stop the account as my grandson no longer needed it l threw the sim away because I refused to pay £39.90 they sold that amount the debt firm have taken a 39.90 bill up to £194 60p I'm a poor struggling state pensioner l have had my heating cut off as l can't afford it shame on ee who have refused to help putting more stress and pressure on my poor health l can hardly walk before you consider a phone or contact don't take out ee who are greedy avoid this company”
“Was such a good sevice upon a time bit unfortunately it has become quite apparent that they do not care about their customers I have had an issue with my services for arround a year had cube engineers, but open reach they say move router to here or there blame others and home equipment ect, they lie to you and give you the wrong information don't trust them. I have phoned them they sent cube engineer out to me and even the engineer said its not the equipment in my home they continue to blame bt open reach for things which that isn't our customers problems it's their problem not mine I refuse to accept the perfectic excuses and I'm not paying for a farari but only get an old clapped out fiesta ee it's about time you started to take responsibility and stop blaming other and stop lieing to you customers please everyone stay away don't be silly find a better supplier and don't pay money to these people if you do you will regret It. Lag, intermittent connections , poor service, lies and day light robbery.”
“AVOID AT ALL COST. Been their customer fro 13 years! While it wasn’t perfect I liked being with them. Now! They are scamming people! Cutting service! No 4G at home and they send you adds for broadband while you are paying for unlimited data at the same time! You are left to face £600! Fee to leave and find service who can provide you with what you pay for…. Or stay with them and have no signal at home!”
“Absolutely appalling business help, I've just spent 25 minutes to be told to go to the website however the website does not have the relevant information or information of how to do anything except give them money, Each month since my contract started I have received bills for anywhere between 50 and 150% more than my contract agreement and each time I have had to call them which takes until fruition approx two hours, they even had the audacity to transfer me to another department which was charged for and added to my following bill. I honestly think they are scammers who think customers are complacent But if you call them they put every obstical in your way and hope you will give up p.s. I've spent possibly 24hours in total sorting 'rip off' bills from ee Always their error. I'm busy and value time which they have wasted, B#=&sd's”
“BEWARE! Appalling Mobile phone company who are now trying to extort large amounts of money from people leaving them - despite being out of Contract!!!!!
Do NOT go near them!”
“EE is a terrible company. From the inception of my contract I've had problems with them and their services. I reported this to them only to put me through to tech. These problems persisted with the service for the whole year I've regularly contacted them about the problems and followed every type of reset a device and network settings can have. Last week I drop my device while exiting my car. A few days later service issues again. I contact EE go through to tech report the service issues again and explained that I've recently dropped the device but as you can see from the history I've had regularly problems with the service. It was heavily insinuated that I was tring to defraud them. I'm in complete disbelieve at this brazen attempt to not address the issues with the non existent service for 12 months. Then to add the insult "You could have dropped your phone on day one" was one of the replies. Considering I have an upgrade anytime account and have several devices and many year service across multiple devices I'm disgusted at my treatment by EE and the insinuations made.”
“Truly awful!! Dismissive, patronising, arrogant and misleading! No due care the customer.
After 14 years with EE/orange a telephone awful experience. Contract ended in Feb 2022, spent the next few weeks doung my due dillangance on offers, vustinfb the stores and reasearching online. I decided to stay and used the ee app to secure my new contract. The offer CLEARLY advertised FREE earbuds, apple TV 6 months and discount of approx £14 when I trade in my old phone in any condition, I signed up and paid £30 for the phone to get ball moving.
Phone was sent to my work address from 5 years ago, along with return jiffybag. I called and got this changed and checked on my deal to see how I claim the extras. A discount was already applied without receiving the phone. Got told the ear bud offer was only valid via Samsung site and was date specific, NONE of this was on the site, Laura changed my start date and advised would send a new proof of purchase to apologise about misleading offer which should of been removed and set my apple TV login up, she gave me and email to contact her if any issues. None of above was done and after a week of emails to her I called up and spoke to a manger. He was short, patronising and told me the offer is irrelevant if dates passed can't do anything, she did wrong by promising a new start date and said I need to speak to apple TV to get that resolved. I wasn't happy and asked to take nect steps as I was clearly mislead massively and made lots of false promises.
The complaints advisor said in not too many words be lucky I've already got the discount on my account, as for the buds nor eligible now and the only reason I had seem the offer clearly stated above the phone option was for people that had ready taken out the offer and for them to revert to if they have forgot on any details...what a crock!! Why would anyone go back to the upgrades page where you make a purchase to check, what a load of rubbish. I advised I'm sorry but I'm going to have go write a complaint to marc allera the ceo, only to be told by the complaints handler, "that's fine I'll reply to that anyway" what a mess of situation, fuming as I spent so long finishing the best offer and given such a horrendous service”
“Shocking service from day 1. Been trying to sort things out and raised issues even during my 14 day cooling off period. No o e gets back to you. Raised a complaint and advised omaints manager will call you back between 48-72 hours. We'll 108 plus hours later and STILL NO call back. They say it will cost me £500 to terminate my contract. Yeah right got all the email trails so off to thr ombudsmen I go.”
“The worst. Keep charging me for my free text messages, calls and allowances when it is included. Every single month. Awful terrible customer service. Last one a girl called Bryony.”
“All I can say is this company is full of sweet talk liars. After cancelling my contract which they said it will be cancelled from next month but it’s been two months still taking money from my account and when I called them they said it’s not cancelled all they can say now is we are sorry. What a joke. No more ee it’s rubbish”
“What can I say...I have been with T-Mobile for years when EE took over...and things has started to change.
Recently decided to change the contract and move my business number from another network to EE due to what seems to be better deal, cut story short a month later I'm going back to Three even though I'll have to pay off 12 months contract, it's worth it (I'll be moving my other number as well)
Customer service from years ago has changed in to absolutely awful experience, all they seems interested with is sell more rubbish, network connection isn't great as a matter of fact it does not work abroad as promised when signing the contract (this was crucial for my business).
EE seems to turn in to a banch of crooks and typical salesman who's job is not a customer service anymore but selling new, unwanted products (not that I bought anything extra).
Shame on you EE! Good luck with your business, your future does not seems to be bright if you carry on like this.”
“Been with EE for years , recently they are expensive. Customer service do the hard sell on 2 year contract , then you are hit with increases. If they believe in their service , why force customers into 2 year contract on sim only , then increase the tariff few months into the contract, now I'm stuck paying much more than I can afford.”
“Ensure EE tell you what your final actual contract monthly bill will be in £'s.
After four months my bill went up for CPI by a percentage and in 12 months time EE can not tell me what my monthly bill will be just that it will go up by a percentage set by the CPI.
It is corrupt and unethical for a company to enter a customer into an agreement, in which they can not tell the customer what the last month's contracted £ cost will be.”
“Awful company. Steal your money. Don’t listen to you on the phone. Rude customer service advisors. Don’t solve queries and don’t compensate for any loss or inconvenience. Don’t join and I’ve been a customer for 15 years so I can safely say it is a very bad company. Gone down hill.”
“Theftsssssss. After if finished my contract £27.99 they charged me £38 and after £40 and nobody let me know that my contract was finished.i never did a rolling contract and nobody said to me this when I signed it.please avoid this company”
“Was assured transferring my old number to EE would be simple. I had no problem getting my BT PAC code but went downhill from there. Have spent hours trying - eventually succeeded with one phone. Other phone just gets message saying ‘technical issues - try again later.’
This has been happening over 5 days. When I can speak to someone I will cancel contract. Awful company.”
“I've been a loyal customer of EE for about 7 years. I rent 3 personal lines with handsets totalling circa £100 pm. I'm self employed and sine the pandemic my main phone with 10gb of data, has gone over a year now not using data at all. Whilst EE will let you vary your contract to suit them and let you buy more data, they won't budge in reducing data and reducing my bills. My car leasing company Lex autolease were only too willing to vary the contract , reduce my mileage and cist. When you approach EE , as I have done twice, the operator's change from being personable to condescending, 'you are in contract etc'. I raised a complaint months ago, and the complaint handler was the same,they told me complaint timescales but haven't bothered to even reply. I told them that I would not have previously considered taking business elsewhere (as I spend £60 pm with sister company BT), this was met with utter contempt”
