“I have some things to say I'm a customer with EE since more than 4 years and i'm very disappointed I would never recommended it to any friends or family and I will make sure the everyone will be aware how bad the service is. Facebook, Twitter anywhere I can speak out to the customers. One of the EE employee made a big breach on Data protection he/she upgraded my contract for a man who said he's my husband without me being there in the store and sign the contract. No one called me to ask if i have a husband or no. Well I don't have and I only found out about this because I received a message that my parcel is due the next day the iPhone x what my fake husband ordered. If I don't check the message will find out end of the month when u take the money from me and he has the phone. Because of me thinking quick I changed the delivery on that same day i found to pick up from a store so he couldn't get it and it went back to you. I've only got a "We are sorry" letter which is not good enough. This is a serious matter. EE knows who the man was has his driving licence and they don't do anything and of course you can't tell me who was either. Fraud team is working on my bill since a few weeks now to change it back to my normal £20 which is still didn't happen and now u call me today that I need to pay that £101 bill which I didn't even upgraded to? Once I paid my normal bill for November I want to end my SIM contract asap and go to another network were my personal data is safe and they are reliable and compliant with all the regulations that you supposed to comply with. Thanks for nothing EE.”
“1. Miss sold broadband with my mobile, was told there would be no charge ended up being charged £65.
2. Phone was not set up properly so was without 4g for a week.
3. They did not set up my direct debit.
3. Main phone line was switched off when they were meant to cancel my other line.
4. They took £600 out of my account which left me overdrawn, it was their fault but when calling them they said it would not be back in my account for 5 working days. I had to call my bank to get them to put the money in.
5. Supposed to get compensation for the trouble and amount of times i have had to call them in my bank but still have not received it.
6. Never gave me the call back that was promised, that was supposed to confirm money going back to my account and that everything was finally set up properly.
Many other mistakes have been made by them since I got my new phone (only 2 months ago), these are just the ones I can remember. I would like to leave them and take them to court for all the trouble and anxiety it has caused me but to be honest I just want a phone that works and to not receive texts saying I have not paid bills that should have been set up by them months ago.
All the staff are friendly and say that everything should sorted but every 2 weeks a new problem arises.
I never had trouble with T Mobile, very annoying it has changed to ee.
DON'T USE EE. PRACTICALLY CRIMINAL.”
“I did order an iphone 7 which was shown as in stock even thou they have not got that model...no one bothered to let me know that. They changed my oder and sent another phone out. by the time I find a better phone deal through a third party (with EE contract!!!) which EE was not able to match... seriously? EE declined me on that one saying that the iphone 7 is in the post... Now I have no phone and has to wait until the 7 come bask to their warehouse (even thou DPD confirmed that they are returning it...!!!). And cannot even go to another supplier as I would not pass the credit check again. I was on phone with 8 different person for at least 3 hours. not a happy customer to be.”
“I had bill problems which i have been charged wrong for the second time. i have been missed advised again for more times. I was so upset and wanted to raise a complaint but thanks to Tim from billing team he helped me understand more. I wish EE advises should be more like him. FYI - EE could you please listen to the call with i had with Tim from billing team, he was so helpful. after listen to the call i will expect a callback!”
“Multiple reasons for giving this company a bad review from there broadband and a separate mobile phone contract.
Had a phone contract cancelled due to miss payments which when billed I played in full for the cancellation, 6 months later I get a bull saying I owe £300 for miss payments and another cancellation. Turned out they renewed my policy after they themselves cancelled the policy.
Love on to the second problem with broadband, moved house and changed broadband over, it has now been 2 weeks and we have still not had the internet transferred over to our new place and we are paying £32 alone for Broadband.
A lot better services out there, try Virgin or Sky as they have much better customer service and are quick to transfer internet if you move house. E.g Virgin took 2 days and EE ask for 2 weeks which they still haven't met.”
“We are abroad ande ee customer service representative Jason employee number 00642qy was extremely helpful, and we couldn't be happier with his service! Thank you Jason you have helped to make our holiday phone problem fee!”
“No service from our mast again. Calls sent to me not getting through.
SOS calls out only. Happens too often.
Will have to part company for another provider if this goes on much longer.
A pity !”
“Popped into EE Dartford Kent this morning, the staff in there were probably the most disengaging people that I have met for a very long time. The Manager or the person who appeared to be a little senior (?) was not concise in what he was trying to tell me, meaning he did not explain effectively with information held on the screen inaccurate. He and his colleague stood there boggle eyed staring as if I was some kind of Alien, not one smile or how can we help you today madam!! Seems like manners are truly "outta data" with the EE Team….What a miserable bunch. Then again, if I was stuck in a store in a centre just watching people go by and relying on hard sales, I think that I might also lack lustre..”
“Loyal Customer - Hugely Disappointed.
Today i contacted Customer Services via the Online Chat as my phone iphone 6 for the 3rd time randomly shut off. This time we couldn't get it to recover. as EE are the provider of my phone i contacted them after half an hour of it not switching back on.
explained the situation and asked how we could go about fixing the problem. i was asked some Troubleshooting questions went through all that still nothing.
I asked the CS staff member about replacing\upgrading my device as this clearly wasn't coming back on and now phoneless. i pay for a service i now can no longer use.
I was told they would want £200 to have an early upgrade, and close our the contract or send off for repair. and that because i have a very fine hairline crack on the screen i am not eligible for anything else, also was repeatedly told that the crack on the phone is the underline problem why my phone isnt working. i explained the slight crack happened over nearly 2 years ago and my issue has only happened in the last 4 weeks. I was told my issue is not a Network issue there for its not EE's problem. In my utter disbelief, i contacted Apple directly for further help. this has now been 4 hours my phone is not turning back on.
Apple ran through troubleshooting stuff with me again and again nothing. in panic and fear that i've lost everything.... i drive 50mins to the nearest Apple store and wait another 3 hours to be told my phone is DEAD. nothing they can do its gone! every trick the Tech guys could try did nothing, no life in it device is finished. I asked if the crack on my phone was the reason and they said NO! its the device nothing to do with the screen. My only option is a new phone. It cant be repaired. HEARTBROKEN.
I come home 8:30pm call EE immediately and am left on hold for 25mins because they can't be arsed to answer the phone because they are closing at 9pm.
i have had the worst experience ever with EE today. a loyal customer for many years now has No phone, a monthly contract to pay for a service i now cant use. and no means of obtaining another phone. What a waste of money and time! £200 early upgrade what a rip off! i just want a working phone, im not interensted in the new realises. just a working iphone 6! like the one im paying for!!!!!! .
DONT EVER GO WITH EE because to them if its not a network issue they dont care!”
“Internet you buy does not roll over. I have spent a small fortune in the time I have been with EE. Looking forward to end of contract. The people in store have always been pleasant but I don’t like the people on the phones as much. Basically it costs too much and they really don’t care .”
“Worst customer service ever. Call plenty of time due to lack of broadband connection. Never fixed, never offer a solution... I will change provider as soon as the bloody contract finish.”
“Awful customer service!
The advice I received in the Finsbury Park store cost me an extra £600 in two months.
Their Solution: 'The staff in the store advised you incorrectly, there is nothing I can do'
Rubbish Signal
Terrible contract offers
Vodafone all the way”
“I had made a mistake and bought a pay as you go SIM card with the wrong plan for me. They were extremely helpful and really nice and sorted the problem out instantly!”
“Advisor was rude by talking all over you not listening to what you are saying.. transfered to manager that was even worser apauling service manager started doing the same talking all over you, laughing and gigging arogant and put a complaing went to dead lock they gave me a worst offer then manager and the lady was boasting that its final desicion then its up to you but if she read notes she would of seen offer then considered itt... its a joke ppl like them disgrace the company”
