“I been with this company for 3 years now, and the past year has been the worse experience Iv ever seen, I upgraded a year ago on the phone, they miss sold me a 24 month contract as a 12 month contract and will not follow on the agreement so they tied me down without me even knowing it at £80 a month, I also have insurance with them, I claimed and got told I had a fee of a £100 that I never knew about.. After all this as you can imagine I was angry, so I payed for the iPhone to be unlocked that they stated would take up to 10 days, 10 days have passed and still haven't had the code, so I contact customer service and they say all they can do is start the claim again, so I would advise anyone to go elsewhere and not even consider going with EE!!”
“Have been a customer (mobile phone) for around 4 years and at almost every stage throughout, EE have had far better coverage and speed than any other network in the south of England. I've not yet had any issues when upgrading and so far their customer service has been spot on for any issues I have run into.
My main reason for leaving this review is that I've just signed up for EE internet to take over from my current subscriber (sky). I have been kept very up to date with emails throughout the ordering process and the deal I have obtained I swear cannot be beat - £100 gift card, an extra 5GB of data for mobile and inclusive phone for just a little more than I was paying Sky (£32 a month for EE).
I ended up taking this out after looking for a phone for my other half; we went into our Lymington EE store and spoke with Sam. He made us feel very welcome and we did not at any stage feel pressured to take any offer at all, unlike my experiences just about everywhere else. He asked about our broadband provider and gave me plenty of options. Suffice to say, we left with my other half on a new monthly contract and looking forward to some faster internet. I was told services would be active on the 21st Aug and sure enough, up and running immediately...
Quality and speed wise, I am incredibly impressed - I am getting far above their minimum guaranteed speed which makes my old Sky connection look like a dial up! The only internet downtime I had was solely the fault of Sky a few days before the change.
I'm an infosec researcher by trade and was excited to see what EE had to offer. The provided router has so far surpassed all expectations. I am pleased to see they have opted with a much stronger approach to default passwords; I won't be bruteforcing those at all (they seem to use 3 randomly chosen words separated by a hyphen). Unlike Sky, I have a Gigabyte LAN connection available and the router does offer a 5Ghz AP too. I've spent the day comparing the signal strength between the SkyHub2 and EE's Brightbox and EE wins hands down - the coverage really is brilliant for ISP equipment. I have plenty more tests to do and will update this review accordingly but I don't expect much to change. On a side note and very important to me; EE were happy to provide me with my broadband username and password to use with my own equipment unlike Sky - I don't know what other ISP's are like in this respect but getting these out of Sky was next to impossible.”
“I would actually give no stars if this was possible. I have never encountered a company so intent on using get out clauses, to avoid facilitating a repair to an iphone. If an iphone is out of warranty (over one year old, Apple are the only phone company to give a year, most other phone companies give 2 years) and you are in a 2 year contract you will find yourself trapped without a phone. Apple will not repair it for free and neither will EE. Now, EE know this when they tell you to make an appointment with the nearest Apple store after all other technical options have been tried and unsuccessful. But, they neglect to tell us stupidly trusting customers. They lead us to believe that our phones will be mended or replaced. Our nearest Apple store involved a 65 mile round trip. Only when we arrived at the store did we learn that Apple would not repair it free. We then went to an EE store armed with an Apple technical print out, detailing damage to the phone and offers of a replacement which needed EE approval. The member of staff and Manager in EE store (Brighton) quoted, parrot fashion, the consumer act to their advantage to pass the onus back onto us. They were smug, snide and totally dismissive and were intent on embarrassing us in a shop full of people. Unforgivable. They eventually said they could send the phone to be mended at our expense but if we wanted a loan phone this would cost an extra £150 on top of the repair. That is not customer service in any shape or form. Any company worth its salt and who values customer return business, would offer a goodwill repair or replacement if the customer is still in contract. It is not an unreasonable consumer assumption, to expect a phone that is taken out on a 2 year contract to at least last the duration of the contract and be fit for purpose. Shame on you EE. We are customers by default, having initially been with Orange for 12 years and never encountering such issues until EE took them over. To have to fight for what should be a given is bad enough. But to deliberately ignore acts of consumer rights and spout areas to fit your own agenda, really sums up your attitude and sense of loyalty to your client base. If consumer acts jargon appear flexible enough for your staff to continually quote in an attempt to wangle out of your responsibilities, then the flip side is, they are flexible enough to be applicable for you to honour your responsibilities. When our contracts are up we will not be renewing with EE. You treat your customers with utter contempt.”
“Alex sold me a tablet and set it up as a phone, he was the most helpful shop assistant I have met in years and nothing was too much for him even though the shop was really busy. It really made my day!”
“Disgusting lying company. I have a o2 contract and called EE on my withheld number. They sent texts and calls which I did not consent. I have raised this with ICO (who deal with data protection). The ICO claim if I did not give give consent (which I did not as happened twice with the texts), then this should not happen. Therefore, as I have been with EE for 4 years, I believe this company treats their customers with zero respect and should be avoided.”
“Myself and my partner recently bought a contract phone from the EE shop in Cardiff St Davids Centre. The Experia l1. We were greeted by the assistant manager who made a unnecessary comment straight away that he could see my breasts through my top! Bearing in mind we had our 4 year our daughter with us! We were then sat down and spoke to another guy who was very helpful and gave us a good deal for the contract. However we were then sent to the back of the shop to collect the phone etc. A different guy again gave us the phone in the box and bag without showing us it and said he had put the sim in there for us.
Once we had got home I tried to put the memory card into the phone and noticed that the inside of the phone was dented and paper had been jammed where he had entered the SIM card. We went back into Cardiff which is an hour drive for us and was greeted by the assistant manager again. I calmy explained about he situation and straight away the assistant manager said ' you must of done that' with a stinking attutude! He accused us of ramming the memory card in the wrong slot which caused it to dent and push the paper into the SIM card. I was more annoyed with his attitude and tone of voice towards myself partner and 4 year old daughter who was cwtched into her dad at this point!
My partner told the assistant manager that he would like to speak to the guy that entered the SIM card because he should of shown us after he had done it instead of putting it straight into the box and bag. The assistant manager with a stinky cocky attitude said ' well I'm his manager so you can wait and speak to him but your not having a refund' I said fine we will wait and speak to him. As myself my partner and my daughter sat down waiting the assistant manager follows us and said 'no point in waiting we aren't going to refund you, you've done this damage to our phone you won't have a refund.' I said well I'm sure the guy should have shown us that he put the SIM card in for us so we could check he hadn't done it correctly! With the most horrid tone of voice i have ever heard he replied 'no he wouldn't of shown you because you haven't got your memory card with you for him to Insert it'.
As you can see this was going on for a good 10 minutes before he tried to get rid of us out of the shop. My daughter was getting upset so we left.
As we walked past the shop 10 mins later doing our shopping the assistant manager and another guy was stood by the door making comments and laughing! Which personally I think is VERY unprofessional and shouldn't be working there!! I, my partner or any family or friends will most certainly won't be going with EE again and definitely have warned everyone a bought the staff in the EE shop in the st davids centre near the Disney store! What a horrid disrespect man especially in front of a 4 year old who was very scared! I am ashamed to say I even went into that shop!”
“Excellent customer service always, EE have traditional customer service and ensure the customer is happy. They call back to ensure all is as it should be and never fail to be polite and helpful. All members of staff across the board have been exemplary.”
“I found my late wife's mobile phone recently,she died in 2014.
There was a sticker on back of phone where I had recorded the amount still in her account.
So I thought I would check whether it was still available,knowing the account was probably cancelled.
Low and behold! EE have refunded me this 'lost' amount! I am so grateful to you, I have been a customer of EE for years and remain so,no complaints”
“If there was an option to put 0, I would be selecting that!
I cancelled my contract with EE several months ago, only to find out they never cancelled it and decided to keep charging me!
Because I didn't know EE had decided to keep doing this until I received a letter from a debt collection company, my credit rating is now ruined!
I have been trying to resolve this issue for several months with no success! Every time I try to get through to an individual at EE I'm constantly being transferred between different departments or placed on hold for so long that I have to hang up to call again to try to talk to someone!
The customer service for EE is one of the most pathetic experiences I have ever had in my life!
So if you want to avoid the headache from hell I suggest you avoid EE.”
