“EE Are ridiculous, for 1 i ordered a new handset to be delivered the next day it came but because i never had photo ID they wouldnt let me have it bearing in mind they did not let me know about this over the one. And 2 when i got a contract a good few years ago they never asked me for ID at all which i think is quite bad and unproffessional. Im absolutely furious that now i have to wait for it to be delivered back to EE which i think is ridiculous so they can make it so i can just sign for it instead. How does any of this make sense might aswell of just let me sign for it then and there.”
“Spoke to deborah today regarding a new contract I wished to have. She was very professional and dealt with my situation quickly and efficiently although my situation wasn't straight forward.”
“A shambolic experience from start to finish, and it will be finished when my contract runs its course and I find a new provider. Phone not delivered on the promised day. In trying to sort this the order was cancelled. Numerous phone calls to EE resulted in hollow promises of a free month, countless £5 credits to apply to my account, None of this came to pass. My "personal EE adviser" put the onus on me to prove I had these credits coming. This is when I decided to terminate my relationship with EE.
There must be a number of better providers out there ... save the money paid to Kevin Bacon and provide some decent customer service.”
“Been a customer for over 10 years. Not helpful pick & choose who they want to help, unless you will pay even more money that you already are they refuse to help you! Take take take”
“Terrible customer servixe ive been a member for years and they treat me like dirt im leaving ee for good and telling all my friends and family not too ever go there. I have a huge following on social media so i will be voicing my opinion on their also.”
“Particular mention to Joanne and Grant in Reading Oracle store. After 6 weeks of trotting into Broad Street branch , various email chats and telephone calls with EE customer service to sort out my problem( whatsapp wouldn't send or download photos when not on wifi) they took time to triple check everything. Grant suggested a complete reset of my network settings and Bingo, it worked. Problem solved. So I'm very happy now, especially with them. But really EE should have done this in the first place.”
“Absolutely useless promised service at my home and simply I have no service after many complaints they do not want to know back to Vodafone. Anyone can draw on a map to say they have coverage and say it is computer simulated therefore not guaranteed!!! The service is pretty useless around the rest of the country too never lost so many calls.
Do not go with EE”
“Customer service is lousy. Their claims about the "superfast" 4G is a lie. Where we are for most of the day there in no service.
I'm off to Sky at least they talk to their customers”
“My phone was promptly replaced when i called EE to tell them my new phone was faulty. The advisor was super friendly & understanding & made me feel really valued.”
“from Charles Best I have read reviews where people are not happy with the service they get
from ee in any company there are people in that company that are not the right people so get there company a bad name ,my self and about 20 or more people that are related to me
and a lot of my friends find that ee is second to none, my internet was giving me trouble
and thought my laptop was faulty so I rang ee and spoke to a chap called Dave from Plymouth who after speaking to him and after checking my line found a fault and said he would get an engineer to fix it and would ring me back when it was fixed the next day I noticed that the problem with my laptop had gone and Dave rang me to ask if it had been fixed and said it in the past I have some problems but ee have always fixed them with friendliest manner that any one could wish for, and my deal for the first year was very cheap after a year it went up to £35pounds but gave me discount bringing it down to
£27 pounds this deal includes my internet landline where I can ring any country for free
if I switch of before the hour then ring again so in my eyes if they where asking me for stars then the answer would be a sky full of stars from a very pleased Charles best”
“We took 3 business Blackberry phones from EE(from my wife's office which we paid to her workplace to give away to charity) and we are not even EE customers. On the 23rd of May, gave them a call took 30 mins to an hour to get the unlock codes emailed to me, and it didn't work. I gave them a call on Friday the 26th of May, and they say the codes could have expired and they've put in a new request to get them generated. I give them a call on the 30th of May, and they send me 1 new code(which differed by 1 digit and they told me to try the new code ASAP so they dont expire. I did try it the same day and it worked.) Today, the 31st of May, I called them and the lady on the phone Alison first wants to verify my payment(which she can't find). I told her the date and time but she couldn't find it. I gave her the payment reference number but she still couldn't find it. And after all these calls I was told that the codes actually dont expire! But I was requesting for the codes again just to ensure that I had the right ones(since there was a different code for the one I had tried), but the lady wouldn't budge(I dont want to give her name) and she said I had to try them first. Going through all this trouble and spending almost an hour on the phone in the end to be told that they dont really expire plus not being vey helpful to generate a duplicate code just to ensure I had the right ones. Worst customer service”
“EE by gum, they're shite.
Everything, Everywhere? More like Nothing, Nowhere.
Absolutely awful reception and tragic customer service. How they are still going I have no idea. Quite an incredibly tragic attempt at being a provider of anything but stress.
Have I made myself clear?”
“EE by gum, they're shite.
Everything, Everywhere? More like Nothing, Nowhere.
Absolutely awful reception and tragic customer service. How they are still going I have no idea. Quite an incredibly tragic attempt at being a provider of anything but stress.
Have I made myself clear?”
“Friendly customer service that genuinely want to help. Iv called up plenty of times, changing my contract, setting up my account, finding out general information and every time I have been given amazing customer service and have had plenty of conversations to pass the time as they work on my request, it actually leaves a smile on my face. Would 100% recommend EE.”
