“The worst moblie company I've ever dealt with. Due to it's fault, it nearly made me financially bankrupt. Avoid the EE. They do not treat customers as human being. They treat us as cash-cows. AVOID THE EE”
“The EE is the worst phone company I've ever used since 1991. It nearly broke me financially due to their incompetency. I have had suffered a lot of financial difficulty due to their fault. My experience is that they don't care the customers and treat them as cash-cows like almost all the multi-national companies. Avoid the EE if you can. I heard many similar stories from my friends and family members. AVOID the EE.”
“On both my last two contracts I was mid sold contracts by the store. They end up desperately trying to get a deal by offering incentives etc ( which aren’t actually free but are contracted items which you Kate have to buy out of ) that you don’t know clearly what you are having. EE are not willing to listen to complaints about the store or sales method just state you signed for items or mis sold insurance. Would not recommend or use EE again and am moving other family phones to other suppliers. Terrible service.”
“Terribble company from 4 monts they charge me a lot of many and they didn't give to me real reason i am not happy whit that so rude in December my contract finished never again use the ee companies”
“My father (in his late 80's) needed to use his mobile (pay as you go) phone for an emergency call, whilst he was in his car today. Because he doesn't use his phone very often and doesnt want to check his text messages, he didn't realise his phone number had been discontinued. Having looked myself at his text messages, I have found to from EE informing him that because he is an infrequent phone user and doesn't top up with money regularly he falls into the 6 month 'trap' that also mentions taking away any credit he his. When he last topped his phone up he spent £30 and thinks he has about £28 left, in my book thats stealing. My father will be visiting your shop at Cribbs Causeway shopping mall, Bristol in the next few days to enquire what EE are going to do for him.
Surely EE and other phone providers must realise that 'pay as you go phones' are favoured by the older generation who don't all do internet/texting or have emails. My father has a land line and only wants a 'pay as you go' phone for emergency calls. He was originally an Orange customer so was not aware of your terms and conditions regarding discontinuing/losing credit after 6 months of the phone not being used.”
“I also wish I could give no stars!! Terrible experience I have spoke with two online advisors and one advisor over the phone and I’m still dissatisfied. Not very helpful and not taking responsibility. I won’t be recommending EE to anyone!!!”
“Price & features were good, but I was very disappointed with the coverage in Lincolnshire (many dead spots). The speed was spotty in unexpected places too: outside in Wanstead, it was only 3.09 Mbps download, yet a block away was 10× that. I'd probably get it again for urban trips, but would certainly research the coverage for rural areas.”
“I wish I could give them zero stars because that is what they deserve and I had worst customer service of my entire life today when I rang EE. For months they have agreed to let me know when my teenager is nearing her call and text allowance and to then block her calls...they never do so she runs up a silly money bill in the few days after that at peak prices. I wanted to complain about it today but the robotic woman kept repeating that because I could not answer one security question I had to go into a store with My ID. I told her I am disabled with a broken neck so was unable to do so...she said there was no alternative...I asked her to ask me other details i.e. Bank sort code etc. She refused. So...I asked to speak to a manager...she refused. I asked if they had a policy for disabled customers she replied that she would have details on her computer if I was disabled. I then said just cancel the account...again she repeated I had to go into a store. Her total disregard for my circumstances and complete lack of empathy made me feel very discriminated against as a disabled person, upset, degraded and rather ill... so I ended the call.”
“I have to thank John at ee as I had lost my job I couldn't pay my bill so my service got restricted but after contacting them John at ee listened to my problem and sorted out my payments so I could get my service resumed. Amazing service you don't find often.
I have been a customer for years and have 3 phones and tablet and even upgrades are hassle free and the coverage is wonderful even in most places in the highlands of Scotland. Wonderful company and service.”
“I have had no service for nearly 2 weeks now and the customer complaints department has been working on it. The officer who has been dealing with it has done everything thing on his power and hopefully may have solved it. I appreciate all his hard work on my behalf, so Thank you Ian.”
“Poor costumer service as the staff is not fully trained. I clearly ordered a phone and the confirmation which i am getting on the app is not for the one i was requiring on the store. All agents are adviving to visit the same store to get the order changed, however the mistake was not mine and for me is a long way to go back to the same place and lot of money to pay for a EE mistake. As soon as i am calling the store they said to call other number. Which number? I do not have any idea. Definately not a good assistance, poor training provided and not a network where to feel valued. I am leaving a 1, however should be less than 0.”
“Went into EE in Wisbech with a problem, found a really helpful staff member called George. He went out of his way to explain to mum what she needed to do {she's 85!} problems solved. Well done George.”
“I've just got my parents to sign up to broadband with them and they're now 4 days in with no landline in calls and no broadband. Won't be connected for another five days! (if it happens). They're paying for Netflix that they can't access, no emails, no web, no on demand. Can't believe I recommended them. Shambles - hassle free change over, absolute rubbish. I'll also be changing my contract to another supplier.”
“Worst company charges you additional costs although it is covered in the plan when you ring up and they dont have answer why they charged you extra then they just drop the phone down ( 3 Times ) KEEP WELL AWAY FROM THIS COMPANY BIGGEST RIP OFF”
“Disgusting customer service,over charge when contract runs out and dont tell you, and then put your bill up. Can't wait for my contract to run out as better deals with o2 and ee customer service is a joke. Only care about new customers not loyal ones.”
“I was with T-Mobile from the age of 18 and I loved them so much when it became EE the network has gone down hill and the don’t care about their customers just like BT I have had nothing but problems with the network low speeds and connection next to my house all ways gets bad Internet speed and connection when I talk with the tentacle team level two to sort this out they keep the me the are doing upgrades to the mass lol it’s been going on for 4 years now and still doing upgrades so they told me they was going to give me 6 months Halfprice rental ps I had 6 lines with them then they decided to remove this after 3 weeks and say I am not getting anything from them if I wanted to take it further I had to go ofcom and a legal team so I have done this and I have stop paying my bills to EE as well if anyone is looking for a network I recommend to stay the hell away from a Company like EE I would say have a look at giffgaff the only Company that cares about customers”
“EE has to be the worst company i have come across. as moving to a remote location, i contacted EE looking for broadband. they said they couldn't give me unlimited wifi but offered me a 4GEE wifi box for £40 per month. i explained i needed alot of data as im studying a degree at home so i do lots of research. they sold me the box, until about 2 weeks in it said i had used my data. they tried to get me to pay like £70 a month and it was getting ridiculous, i told them it doesn't work for me please just cancel. they said i owe them over £800 as it is a contract. i explained i was pretty much tricked into buying the deal as i explained what i needed the data for. in short i wasted many hours and phone calls trying to sort this out. 3 months later i finally get it cancelled. i will never ever go near EE again, absolute rip off.”
“I am with EE for so long and I never had any problem until now.
I was charged the wrong bill and money was taken out of my account on 17/01/2019. I visited EE store in Brighton Argos and gentleman who was very friendly and very helpful has spoken to customer care and I was told that this was a mistake and money will return into my account.
On 24/01 lady from EE has contacted me and informed me that I will receive my payment into my account in 5 working days. I have told her that I am missing this money and on that day i supposed to pay my rent. I was told that any late fee charges will be covered by EE.
On 05/02 I called EE again as I am still waiting for my money and 8 days has passed and this time I was told I will receive money in 10 working days. I was already angry and very upset. Calling EE back on 08/02 and now they telling me that someone forgot process my payment so it will take another 5 working days before I get my money back. I am so frustrated and disgusted with the whole experience. EE doesn’t realise that I have to pay other bills, feed my boys so all this experience was very stressful for me. I know mistakes can happen but not for that long!”
