“Worst company I have been with.
signed 22£ contract before Oct 2021. I have been promised free roaming abroad.
I’m travelling a significant amount of time and free roaming was my top priority.
Since day one I paid 25£, my app will show 22. Then it got increased to 27.50 and the app is still showing 22. Extra 2£ per day for roaming been charged despite my multiple calls to EE. after 12 Month I left EE for a price of 120£. No refund ever been made. Arrogant breach of contract, where regulator and monitoring entity are looking ??? Never had this issue with vodafone or three”
“Absolute waste of time phoning no answer . network service 2 bars top when people phone me the tone is thow I'm abroad and even shows my number is spam on my friends phones been to 2 shops nobody can help worst phone company I've ever been with . Had to pay for Vodafone sim so I can use phone travelling unbelievable”
“What a totally dreadful sevice and an impossible company to talk to, quick to take your money and slow to supply a setrvice, be warned.
If you try to make contact with their so called service department, be prepared to be hanging on for the rest of your life, whilst listening to messages about how great they are.
Ordered a sim card, thet took the money and two weeks later I'm still waiting.”
“Been with this company for over 10 years and I was happy with my current sim only plan but after being told the 3g network will no longer be in use. I have been told I would have to update my SIM only plan to 4g/5g. They can not offer me anything close to what I was originally paying so have decided to leave. This is awful as they should be looking after their long term customer. I am more than disspaointed with the service. Terrible company. ZERO stars if I could.”
“LIARS - Got additional SIMS, on a reasonable monthly bolt on and was told that if I left EE that the SIMs would end also with no penalty. Now it's come to it where I want to leave and they now say I've go to pay £46 per sim to leave early despite my contract ending as they've added two years on as a separate contract for each SIM bolt on. I WILL BE TERMINATING ALL SERVICES WITH EE INCLUDING LANDLINE AND WILL NEVER AGAIN TOUCH EE.”
“WARNING KEEP AWAY FROM EE NOTHING BUT A RIP OFF WILL NOT GIVE MY PENSIONER MOTHER A NEW ROUTER, BEEN WITH EE FOR YEARS BROAD BAND SPEED ABSOLUTELY TERRIBLE, PLEASE GO TO ANOTHER PROVIDER NOT WORTH THE HEADACHE AND STRESS, WILL NOT BE RENEGING CONTRACT THERE A DISGRACE”
“Totally inept and money grubbing. Gone to upgrade my phone 300+ days after it was due. Tried to order the phone I wanted. EE have it in stock (so they say) but when you try to order it you get 'we haven't a plan package for this phone' choose something else. Went on to the next option (more expensive of course!) but discount code failed to function. Spoke to EE150 and got nothing but apologies and hand wringing (no power to resolve issues). Finally told to order at full price and then we'll apply the code - they lied! Oh no we can't do that, you can have a discount at much less than your code or cancel the order. This phone is running out rapidly options reducing daily. We'll look into it and reply in 72 hours by which time phones may easily have run out. Been a customer for 23 years and I'm quite convinced EE don't give a fig for customer loyalty or good service. Attitude is 'Hobsons Choice' - take it or leave it.”
“The worse network like ever it is so slow it is a total waist of time it is definately the slowest and worse i hava ever had it dont matter where i go in Bristol it either dont work or is so slow i forget what i am doing never again”
“ABSOLUTELY DO NOT SIGN UP TO THESE COWBOYS! SINCE SIGNING UP FOR THEM NOTHING BUT RUBBISH NO SERVICE TOTAL BLACKOUT OF DATA AND PHONECALLS NO INCOMING AND OUTGOING CALLS THE LYING DEMONS THAT WORK BEHIND THE TELEPHONE HAVE DELIBERATELY SET UP A TRAP ON THE STUDENT BEANS WEBSITE TO DIRECT YOU THROUGH TO THE EE WEBSITE! THE WEBSITE NEVER WORKS TO SIGN UP YOURSELF, AND NOW I KNOW WHY, SO YOU WOULD INNOCENTLY BELEIVE THAT THE WEBSITE WOULD JUST HAVE A GLITCH, BUT NO! ITS THEM(EE) TO PUT YOU ON THE LOWEST SPEED WHICH TOTALLY BLOCKS ANY DATA ETC ON YOUR PHONE! I HAVE NOT HAD ONE DAY FOR THIS SO CALLED DATA AND PHONE PLAN TO WORK! TO WORK A FULL DAY! THIS HAS TO BE THE WORST EVER, EVEN VODAPHONE IS NOT THIS BAD! I HAD TO RING THE HOSPITAL AND I HAD NO PHONE TO USE, I HAD TO RUN TO THE CORNER SHOP TO ASK TO USE THE SHOPKEEPERS PHONE TO MAKE A CALL! FOR SOMEONE THAT HAS HEALTH ISSUES THIS IS EXTREMELY DANGEROUS AND DIGUSTING SERVICE TO HAVE TO IN 2022, YOU WILL BE WAITING FOR UP TO ONE HOUR FOR CUSTOMER SERVICES TO PICK UP THE PHONE AND TO HAVE THEM LIE ABOUT SPEAKING TO MANAGERS AND CALLING YOU BACK! THEY LEAVE A DIRECT MESSAGE ON YOUR VOICEMAIL WHICH MINE WAS NEVER SET UP! AND YOU HAVE NO NAME OF ANY MANAGER THAT THEY CLAIM THEY NEED TO SPEAK TO! THEY ARE WICKED PEOPLE WORKING IN THE CALL CENTRE! I WOULD NEVER TRUST PEOPLE LIKE THAT WITH ANY OF MY DETAILS AND I WANT MY COMPLIANT RAISED SO I CAN CONTINUE TO THE OMBUDSMAN! THE HORRIBLE INDIVIDUAL WHOM I KNEW WAS LYING, CANCELLED THE COMPLAINT WITHOUT MY CONSCENT! DO NOT BELEIVE THE LIES THAT CUSTOMER SERVICE IS THEIR HIGHEST PRIORITY, ITS NOT! THEY WANT YOUR MONEY AND THAT IS ALL! I WILL BE CANCELLING MY DIRECT DEBIT ASAP! HIGH WAY ROBBERY! WHY DO I HAVE TO PAY FOR A SERVICE THAT DOES NOT WORK!HOW CAN YOU LIVE WITH YOURSELF AND FALSIFY INFORMATION THIS WAY! THEY LIE ALL THE TIME! PUTTING ME ON WRONG CONTRACTS AND THEN CLAIMING THEY HAVE CHANGED IT WITH NO PROOF. IF YOU GO WITH EE YOUR GOING TO REGRET IT TRUST ME.. -100000000 MINUS STARS THEY DONT DESERVE ANY! AND THEY NEED TO WORK ON THE CUSTOMER SERVICE THEY CLAIM IS A HIGH STANDARD, EE YOU DONT HAVE ANY STANDARDS”
“Omg2 ... Pls allow me to continue this review. EE are so poor on what they call the best in the UK, no was ! I have left a recent review, by which I have had a polite reply from Matty. All there to read. Polite and hopeful you would think .." drop our team a line and we will be happy to sort out any issues"... You'd hope! ... You get a bunch of people all waffling all stating to get a log of the issues. So they can supposedly check and deny and wrong thier part. after hours on hold on numerous calls, utterly utterly useless. Pls people don't don't don't go to EE. Kevin Bacon is a good actor but on this part he's earning money selling you the sizzle and not the sausage. Don't trust EE. Go elsewhere.”
“Customer service the worst. Signal in my area very poor. Left after four days and was threatened with having to pay two years' worth when in fact I was due a rebate which took weeks to be paid.”
“EE Wells shop Somerset. I had need to visit the shop and the staff were lovely and helpful especialy HARRY who was polite ,amiable and went beyond Customer Service expectation to sort out my problem with my EE service. A real gent and professional to boot.
A credit to your company. A all round excellent service from your wells staff. If you have an award system of employees?,for great customer service, then this young man and colleagues deserve a gold bar on their Badges.
At least a gift from HQ for Crimbo...”
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Michael alldritt
0 reviews
GB
Rated 1 out of 5 stars
Avoid ee
Hi just wanted to say avoid this company as much as you can terrible customer service full of broken promise and staff who argue the point. Took over 4 weeks to deliver the phone that was meant to be next day delivery which must be a record. The phone was in stock and there should of been no issues. Now not happy to stay with them as ot too such a long time to resolve the deliver but jiw say I'm past my 14 day cooling off period, but sure I was told that until the dispute was settled the 14 day cooling off period would not start. Now going to start legal action against this Company after being pffer a ridiculous £40 compensation.
Would love to hear from people who have shared my experience please email me at complaintsagainstee at Gmail. Com, sorry email is in this format
Please like share and email me, let see if we can get them to listen to the most important member of the team US!”
““Absolutely terrible service. EE provided misleading information to me on Friday in order to secure a contract. The operator was extremely unhelpful in supporting me as a customer in holding someone to account. They spoke over me. After listening to your operators monologue which was of no help but a series of defence and excuses to explain their lack of proactivity and attitude, the phone call was suspiciously dropped as I begun to hold your operator to account. They called back at which point, I asked to be contacted by email by a senior operative of which your operative, _ _ refused. I am a working man who runs a business. As a business customer, I requested to be contacted by email which I find completely acceptable to request as a human being with autonomy, and a business man paying for a service which you provide. Time and energy, and the nature of my work dictate how I operative my business, how I communicate. _ _ refused to take this into consideration. Absolutely abysmal service. My phones have not arrived yet which is good as I am now considering leaving EE. I wish to hold the operator _ _ to account who relayed false information to me in order to secure the contract (by extension me not working today, losing earnings) and _ _ who was absolutely abysmal to communicate and seek resolutions with when I relayed my issues to her. I look forward to your response as I will keep on chasing this up. However much of my time and energy will be wasted in order to hold EE to account, commensurate will be my demands for accountability and compensation for such an abysmal service. “ 14 November 1604
To note, I waited all day today on the 15th, they sent the phones to a wrong address. Two days of earning I lost. Personal inconvenience. having to waste time writing emails and making phone calls trying to hold EE to account for their disgusting service.”
“Had 6 months of no signal after the mast got struck by lightning. Many phone calls were made during that period of time well over 40 calls. Phone broke 4 weeks ago whilst under warranty. EE was supposed to send out a courier to collect but that hasn't happened. Yet EE still want me to pay my bill every month for a Phone that's broken and they still haven't fixed their mast.”
“I was a loyal customer for 20 years started with T-Mobile and it became EE.
As I got older my eye sight isn’t as it used to be so I needed a bigger phone.
Vodafone approached me before EE and offered me iPhone 14 max.
I spoke to EE and they refused to match it.
EE is a greedy company that doesn’t care about your loyalty but only care about profits.
If you think loyalty should be rewarded then stay away from EE.”
“Currently on 3 contract finishes start of November . So late sept ring up ee to chat about a contract . Decided on a good package ( sim only ) and was told be with me in a week or so . Well two days later , think sod it shall
Get a new phone too . So ring them back up . Discuss about a new phone etc . Was informed phone shall be with me start of November . Brilliant as current contract ends start of November . Well a week later they bill me for the sim only contract ? So I ring them up and ask why ? As this has been cancelled as changed my package with them ?
Yeah sorry our mistake shall refund you in 5 working days ??
Well 2 weeks go by still no refund so ring up to now be told . Oh we have cancelled the sim only contract and the phone contract by accident . But don’t worry we can put it back on the system now . And you will have your new phone in approx 4 to 6 weeks ?? .
Now that’s no good for me as that means I will be without a phone for approx 4 weeks .
And to make matters worse they have took a further 36£ out of my account and still no refund . I’m now in a position where I have to stop with 3 ( even though I didn’t want too ) as there customer services are terrible also . But there isn’t a lot I can do I can’t wait 6 weeks for a phone to be delivered . And the cheek of it they have now told me it will be another 15 days before I’m refunded any money . ( confused .com springs to mind ) was told 5 working days 10 days ago ??
I shall never use EE and judging by some of the reviews on here it looks like a lot of other people won’t either , considering the calls centers are all in England etc I can’t put this down to a language problem . But a problem with some of there staff not having a clue what they are doing (AVOID!!!!! )”
“Received a couple of bills totalling close to £500. These were for third party charges above and beyond my allowance. This particular line was being used by my son, so I was very aware that I needed to prevent ANY charges outside of the allowance. Unfortunately EE failed to apply the blocks as I requested and coincidentally the call recording of my requests failed to record. We are now at deadlock and I am disgusted by the way my complaint has been handled. Approach EE with caution they do appear to care more about profit than their customers”
