“I am totally discussed talking to this phone provider. Being a loyal paying customer for many years , Almost 25 yrs with t mobile was due my upgrade of my phone back at least 6 months ago , I was recovering from operation n bad health issues , which I explained to a member of the team , I have been paying top money for this phone as I was a x care worker in the community, they know amuch I am using now odd call to my son and mother , so unprofessional n in unsympathetic , I wouldn’t rate any one at the age of 30 now to get a contract with a supplier that will discard you as you get older to fob you off with a bad deal !!!”
“Recieved excellent service today at the Exeter branch by Jay. But the hero of the day had to be KAT. She had an extremely TRYING customer, but remained very calm & professional. She deserves a big pat on the back !!!!!”
“DO NOT USE! After my contract ended I rang for the PAC code to be told I have to give 30 days notice to cancel my contract regardless of the contract end date! This is not made clear when buying the contract and I have never had this problem with any other network. After months of ridiculously high charges I will never use ee again and am in the process of cancelling broadband too. Terrible customer service refuse to help with the situation!”
“Very poor service all round. Firstly, their website is appalling. It is often unavailable, it's badly designed - you can end up going round and round in circles. I have very often found that I am unable to log-in to the accounts page.
Customer service is poor. Little knowledge of product or services. Really poor customer service skills bordering on rude. Very ineffective retention skills. I was so annoyed with their service that by the time I was offered the deal I wanted, there was no way I would have stayed with them.
I was a long standing customer but will never go back to them.”
“I recently went into our EE shop in Leek Staffs to upgrade my phone. I have always received excellent service from the staff here and this visit was no exception. As one of the older generation having a new phone to contend with can be quite daunting, but the customer assistant Sam made it a trouble free experience by patiently demonstrating the phone’s features to me, transferring the information from my old phone and making me feel totally at ease. She is very knowledgable and shows an aptitude for dealing with customers which leaves them completely satisfied when they go out of the shop,. She and the other staff at this shop are an asset to the company.”
“I have just spoken to Stacey on customer service and I have rarely come across such helpful and patient service with all the answers to my queries fully dealt with.”
“Really terrible experience with EE- needed to get a phone unlocked and they charged us for it- which is fine except they then FAILED TO DO IT...which is unacceptable (obviously). No explanation given. You can see why on their own site they have a 1.76 star review- they are truly terrible at customer service. Stay away from this company-- they nickel and dime you to death. I am cancelling with them upon my return to the UK; would rather pay more for competent customer service.”
“Ee are always charging extra and when you need an extension they are never helpful. Every month i always have a problem where they are constantly charging me extra. Everyone please do not join ee i honestly reccoment either 3g or vodafone. Ee are theives and liers.”
“I wish I could put 0 stars. I was persuaded to take a Huawei mate 20 pro out as an upgrade as I would get a free Nintendo switch. This early upgrade cost me an extra 100 quid. I had no intention of having an Huawei as I've always been an Apple fan but they won me around with the free switch. Was told the switch would be delivered by 16th December. Spoke to EE customer services 4 times in this time frame as there was no messages or mention of the switch being delivered. 17tg December and nothing so again I contacted them and escalated it as far as I could. I ended up speaking with Liam on the executive care team who manually ordered the switch for delivery next day. I received a text saying it would be delivered on the 18th and I would get a text with a 1 hour time slot by 11am. Its 1300 on the 18th and no text. Contacted customer services Again to be told it was with DPD so I contacted DPD who told me they have definitely not received a parcel for me. Contacted EE again and they basically haven't got a clue and have told me all I can do is wait. An absolute joke! I wish I had not got my 5 year old sons hopes up for a Nintendo switch in time for Christmas and gone with an iPhone XS! Avoid EE like the plague, they drag you in with these so called deals and then make it an absolute nightmare for you.”
“A fault with my Apple Watch 4 having no data - fault has not been rectified for almost 2 months.
Fault finding has been painful - so many repetitive things to do. So much confusion dealing with the various “technical” teams; not knowing what to do, asking the same questions and going through identical processes, all to no solution.
Really really weak skill set.
If you don’t get a problem - you should be ok!”
“So delighted with EE staff .
One week trying to solve Virgin SIM problem. Spoke to Virgin/Apple/virgin -in store. Everyone different story. After dozens of phone calls and a week later EE chaps sorted. And I could understand what they were saying! Congratulations you guys. V professional and patient.”
“I was an Orange customer and was moved over to/by EE, so have been with them for over 25 years. I had broadband a mobile phone and 2 Ipad contracts with them, costing over £135 p/month. I have phoned them 4 times to cancel my broadband and they still hadn't done it when I called them again today. First they told me I hadn't phoned and then that they had to stop a transfer for the new tenant moving into our rented apartment in order to cancel it. I realised they hadn't cancelled when they took another full month's direct debit although we would only be there another 2 weeks. The attitude of the call centre staff is quite poor as well, they have no empathy for frustrated customers and the supervisors don't call back when you have a complaint. If it wasn't going to cost me £1000 to get out of my contracts early I would have definitely closed everything.”
“Excellent customer service, highly professional staff members. I got a very good deal phone and internet deal for my wife and I. I've been with EE for over 7 years now.”
“Customers service non existent, discussing service, really no service i spent 5 journeys resulting in 150 mile & £30 in fuel to try to get problems sorted to no avail, No help whatever. On the end got so frustrated and angry have cancelled my contract. My opinion at the moment i will never recommended EE. Not sure this wil bother the company.”
“New customer.
Placed order for phone on Friday. Paid £50 upfront and £9.98 for next day Saturday delivery.
Saturday comes and goes, no delivery. Call up and they arrange for Sunday. It will '100% come tomorrow' they say.
Sunday comes and goes, no delivery. Call up again. 'We are having problems with weekend deliveries, let's rearrange for tomorrow where you will have no problems'.
Monday comes and goes, no delivery. Decide to ring up DPD who now claim to have lost the parcel (although they claim to have made an attempt at delivery - lies)
Tuesday - can't cancel as they are investigating. Can take up until Thursday!
Joke of a service.
Even worse, I placed the order over the phone and would expect to get sold the best package. Not the case. £63 a month, £50 upfront for 30gb less and £20 more upfront than the other £63 package. Absolute joke.
Avoid at all costs. Much better networks with better service. If you are lucky you might even get your phone”
“On the 16th November I took out a contract with EE and was dubious about doing so as I'd heard they were not very good. I was told by carphone warehouse that my first bill would not be payable until approximately one month later. But EE sent my first bill payable approximately one week later (as you pay one month in advance). When I spoke to EE they agreed to hold back on sending out my bill for a month. WELL DONE EE CUSTOMER SERVICE.... THANKS IM CONVERTED TO EE... Btw they were cheaper than my old company.”
“I visited your EE shop to have my phone upgraded today,. Your assistant (Nathan) was very helpful, and clearly explained the relevant details enabling me to arrange for my phone to have the upgrade.”
“Was on hold for more than 10 mins. And, the service is a poorly. Seriously I am with Tmobile since 2011 and it then changed to EE. RUBISH! MY contract was over. I was paying 44pounds a month still EVEN WHEN THE CONTRACT TERMINATED. A POORLY . I called today to settle the bills and I cant be refunded of the 2 months I paid extra £23 poundsx2. Imagine if I havent called! Very poor. Only stole from me £46. Anyway... planning to leave EE and find another company that actually cares about their costumers.”
