eGlobal Central Reviews

Name: eGlobal Central
Rating: 1.61

1.6 Rating 436 Reviews

15 %

of reviewers recommend eGlobal Central

Company Reviews

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Metrics

1.6

Based on 436 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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eGlobal Central 1 star review on 25th February 2021

Anonymous

Anonymous // 01/01/2019

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“I would 100 percent not be purchasing anything from EglobalCentral. First of all, customer service is extremely poor. Customer service by phone takes a lot of time in waiting times and contacting through email is extremely time-consuming. They will only reply once a day and are not active on weekends. TERRIBLE! Additionally, the warranty process is something absolutely dogsh**! I have an ongoing process regarding my Nokia 7.1 phone where there is a problem with the charging port. I first contacted them in FEBRUARY and unfortunately, the process is still ongoing. You have to pay for the delivery to their repair centre which is in Hongkong. This cost me an unnecessary $40 AUD. After waiting months for my phone, not knowing what they were doing. I just got a message two days back that they were unable to fix my phone (was an easy fix). They sent me an option of waiting longer or getting a REFURBISHED (not new) Nokia 8. I asked to have my money refunded, but they said that wasn't possible. ABSOLUTELY HORRIFIC. I only had one option which was to get the Nokia 8, (a phone only of 5.3" compared to my 5.8" Nokia 7.1. I AM DOING YOURSELF A FAVOR!!! DO NOT PURCHASE FROM ANY OF THEIR BRANCHES! *I am said to wait another couple weeks for the refurbished phone to be delivered! 15.04.20”

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Posted 4 years ago

“Completely dishonest. Products are shipped from overseas and shipping is guaranteed to take at least 1 month. They are extremely unresponsive. Buy your products elsewhere and save the headache.”

Helpful Report

Posted 4 years ago

“Completely dishonest. Products are shipped from overseas and shipping is guaranteed to take at least 1 month. They are extremely unresponsive. Buy your products elsewhere and save the headache.”

Helpful Report

Posted 4 years ago

“8 month old Mi 9 broke; 7 weeks & counting for repair Bought Mi 9. Stopped working completely overnight after 8 months. Returned to eglobalcentral under their warranty process almost 7 weeks ago and still no sign of it. Customer service has acknowledged receipt, repair and return of the phone but the DPD tracking number only says a request for delivery has been booked. The parcel has not entered DPD's system and it has been like this for 2 weeks. Eglobalcentral won't act on this. All the while eglobalcentral don't provide a loan phone. Will not buy from eglobalcentral ever again.”

Helpful Report

Posted 4 years ago

“I hadn't realised the Company was in Hong Kong until after I placed my order. I realised that with Covid 19 ongoing it would take longer than normal for my item to be delivered (a £500 drone). I had paid on Paypal & emailed EGlobal within 24 hours to request a cancellation & refund of the order. I was worried having read the other reviews! However I not only received a reply within 24 hours of my request but they also confirmed cancellation & applied a full refund. So I have had a good experience & would consider using them in the future. I would recommend always using Paypal or a credit card (not debit )UK just in case.”

Helpful Report

Posted 4 years ago

“scammers they said order was dispatched on their website but the tracking information shows that they merely created a label for over a week now with nothing actually happening never deal with those scammers”

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Posted 4 years ago

“I purchased a 700 euro lens and it hasn't arrived. It's now a month since I bought it. They keep saying that there are delays. This site is a scam. I had previously bought a 100 euro lens and it arrived in 10 days. I decided to use them again but this time bought more expensive one. I believe they send cheaper products to build customer confidence and then when you buy at the high end, your product does not arrive. Do not be fooled, I was. It cost me.”

Helpful Report

Posted 4 years ago

“Paid 600 for a lens 3 moths ago and am they are still telling me to be patient. Its a scam!”

Helpful Report

Posted 4 years ago

“I ordered a £700 lens and was quoted 5-8 working days for delivery, it has now been 23 days and nothing! I have contacted them 5 times and no response. They are still quoting 5-8 days on their website with no other notifications. Revise is very bad, communication is even worse, I am now trying to get my money back. Buyer beware!! Never again!”

Helpful Report

Posted 4 years ago

“This company has a 14 day returns policy, except they don't refund your money! The phone was brand new, but the screen wouldn't lock during a call, so all buttons got pressed accidentally and it was impossible to keep talking. Their tech tells me it is completely fine, so it is not possible to handle it as a repair. Then they state your item has scratches and it can't be refunded either... but it had no scratches when I sent it and, THEY SENT FOTOS OF DIFFERENT SCRATCHES, DIFFERENT MOBILES! They are just trying to deceive customers! This has been going on for months, and I want my money back. Do not buy from this store.”

Helpful Report

Posted 4 years ago

“I bought a counterfeit seiko Mini Turtle padi watch without a serial number, scratched and comes with a standard case. This company sells defective items so prices are low. Nobody gives free lunches.”

Helpful Report

Posted 4 years ago

“Delivery!!! Delivery!!! The iPad was supposed to be delivered within 3-4 working days, it is over 14 days, still not received! Why on the earth you lie??! If you cannot deliver, why don’t you see the truth????? My son has been continuously questing and blaming me about this!!! PLEASE AVOID!! Will never ever come back again to them!!!!!”

Helpful Report

Posted 4 years ago

“Bought a camera lens for 542 EUR. One month has passed and no explanation why it is delayed, just what seems like automatic answers. Absolutely a scam - but how can I get my money back when they don't bother to answer? KEEP AWAY FROM THIS SITE!!!!”

Helpful Report

Posted 4 years ago

“I bought a smartfone as a gift. The receiver didn't want it, though, and now I have to send it back. But eGlobalCentral wants 58€ for it (40€ for the shipping to Hongkong - not to UK! - and a further 18€ 'commission' before being able to pay back the lawfully required full amount within 30 days. For an unopened parcel. Their customer service is really bad as well. They speak English, but they only speak standard formulaeish. Keep away from these! Especially if you are not completely sure you wish to keep the package.”

Helpful Report

Posted 4 years ago

“I've bought from this company 3 times because there items are cheaper. The 1st time my order came just after a week. My 2nd order took a month to arrive as the stock they had was damaged so I had to wait for new stock to arrive. The 3rd order this January 2020 was lost in transit. Whenever I communicated with them about the whereabouts of my order all they advised is they would get logistics to chase. All logistics would say is congrats your order has been dispatched. I've always purchased with Paypal so knew I would get money back regardless.This comes down to one thing is it worth the price difference with Amazon to purchase from eglobal. It's not, however if you do, 1) make sure you don't purchase there insurance as they don't recognise it, 2) make sure you use PayPal or a credit card, 3) ask yourself if shopping with them is worth the agro.”

Helpful Report

Posted 4 years ago

“I found a way to catch them I found a way to catch them, here are the steps, the more people we do this the better chance of them going to jail (for NL): 1. go to the national fraud center and make a ticket 2. print the ticket and go to the police 3. they will try to send a fake package with DPD 4. the police is allowed to ask information from DPD, I could not get this myself 5. make a claim with paypal even if you paid by debit card - hopefully you have a paypal account linked to that card 6. ask paypal to start a claim and send all screenshots from police and fraud office 7. solve the claim with paypal an get money back this will take longer 8. do NOT STOP INVESTIGATION and press charges as many of you as you can! INTERPOL can now take care of the issue :) They tried to con the wrong person. Please - make sure that you press charges during this lengthy process.”

Helpful Report

Posted 4 years ago

“Complete scam. Company based in Hong Kong. Take your money and pretend to send out your delivery then there is a mysterious delay. For a week and a half while ignoring your request for refund then send another email pretending new reliever is out. However there delivery page is fake. I lived and worked in Shenzhen and still did business with Shenzhen and a company there and their shipments where easy to track. This company does not want you to know it’s based in Honk Kong and you won’t find out unless you investigate. There number is 0086281912119. Refund me my money or I will take this further and have my friends in Shenzhen deal with this on my behalf.”

Helpful Report

Posted 4 years ago

“Please! Please! Please! Please! Please! DO NOT order ANYTHING from this site. It's a BIG SCAM! The tracking is automated, the chart is preprogrammed and never respoinded. Please stay away!”

Helpful Report

Posted 4 years ago

“No problem ordered phone on 26th Feb and received today 3rd March. Item as ordered and more than satisfied with service and price.”

Helpful Report

Posted 4 years ago

“Such a terrible company. Their customer service is shockingly bad and they are very rude and ignorant. 30 days my package was returned and sitting in their warehouse. They kept claiming they hadn't received it even tho tracking said delivered to warehouse 28 days previous”

Helpful Report

Posted 4 years ago

eGlobal Central is rated 1.6 based on 436 reviews