eGlobal Central Reviews

Name: eGlobal Central
Rating: 1.61

1.6 Rating 438 Reviews

15 %

of reviewers recommend eGlobal Central

Company Reviews

Questions

Metrics

1.6

Based on 438 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how eGlobal Central made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

eGlobal Central 1 star review on 25th February 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is apparently a scam. After getting your money, you are receiving a tracking number that is updated with the exact same information for all customers every 24 hours. The name of the courier is not mentioned anywhere and the support desk that is supposedly available to answer customers' inquiries is non-existence. I also realized that their tracking page generates fake logs giving the impression that the parcel is in fact transferred from one place to another. For example, try to change or replace any numeric digit in the following URL and see the information displayed on the page: http://track-shipment.eglobalcentral.eu/?courier=CENTRAL-POST-21&tracking=555”

Helpful Report

Posted 5 years ago

“Please be aware this company is a waste of time. Ordered a mobile from eGlobal Central, on the time when I ordered it showed that they have it in stock. After 5 days I sent an email query, and the replay was that it ran out of stock and the restock should arive within 1 to 3 days. 3 days have gone now and still no shipment tracking number. eGlobal Central is a waste of time. Will NEVER order from eGlobal Central again.”

Helpful Report

Posted 5 years ago

“Been 4 months now and high end mobile phone lost in the post. paid extra for 'so called' delivery insurance, for which eglobal will not honor, down £700 and 30+emails. do not use this company”

Helpful Report

Posted 5 years ago

“Never again! They never delivered or answered my mails, waiting almost a year now. I want my money back!”

Helpful Report

Posted 5 years ago

“Received apple I pad air after 28 days. Brand new in sealed box. Only criticism they don’t reply to your emails. Was worried when I read reviews. But happy now, and £100 cheaper than anywhere else.”

Helpful Report

Posted 5 years ago

“It's being a month that I bought my Asus phone in their website, after a week they sent me an e-mail saying that they didn't have stock so I should wait, I'm waiting the whole month for the stock with no answer but the phone still available in their website to buy! https://www.eglobalcentral.eu/asus-zenfone-6-zs630kl-6gb-128gb-dual-sim-midnight-black-1.html?gclid=CjwKCAjwx_boBRA9EiwA4kIELn1jq9jaJIFIyaKEft-bLRo5Uuku9UiApZ9ao2eJF7eVYc7lxjqCsRoCLTIQAvD_BwE”

Helpful Report

Posted 5 years ago

“Hi,I've been waiting over 2 months now for a mobile phone I ordered no response from emails sent not happy at all.”

Helpful Report

Posted 5 years ago

“Customer service very poor, never responded to emails, tracking information limited, so you never know where your package is. Only plus point, item eventually did arrive, but not without its frustrations. So only use if you have no time scales!”

Helpful Report

Posted 5 years ago

“Do not use this company you cannot contact them! They claim the phone I bought was sent but it never arrives.”

Helpful Report

Posted 5 years ago

“I experienced very bad customer service. 7 months ago I received a phone which was broke, but couldn't test it for some weeks because I had moved to another country. when I found out that it was broke, I had to send it back at my own expense and have been waiting for the repaired phone ever since. in the meantime it lost all its value and I will receive the phone 9 months after buying it because I live in another country now. it's unbelievable. don't take the risk. buy somewhere else!”

Helpful Report

Posted 5 years ago

“Do not use this company you cannot contact them, they claim item has been sent and it never arrives. I purchased a phone via PayPal. After 2 weeks I contacted them to be told it had been posted. Week later did a PayPal dispute and finally got money back after 8 weeks. Do not use at any cost”

Helpful Report

Posted 5 years ago

“2 months ago my wife ordered a camera from you. Despite repeated emails I still have no idea where it is. You kept telling my wife "customs" had it. What! for 2 months. The item is JJD0002246747039871 Where is it?”

Helpful Report

Posted 5 years ago

“it is almost two weeks now and i haven't received my order and still no update where it is.”

Helpful Report

Posted 5 years ago

“Ordered a Fujifilm camera online through their website. Arrived on time but quality of camera seemed poor (eg average phone camera makes better photos) After about 2 months the camera stopped working altogether. Contacted the company who were unwilling to assist. After many emails back and forth they offered to inspect the faulty claim but only if I paid them 50AUD and posted the item to Hong Kong. I asked them about warranty but they said there is none.”

Helpful Report

Posted 5 years ago

“Ordered placed on 2019-05-04, today 2019-06-15, my purchase not delivered. Opened the case in PayPal. Waiting for a refund. Avoid!”

Helpful Report

Posted 5 years ago

“I strongly advise you not to use this company eGlobal Central (UK) is a Hong Kong based company that gives the impression that they are UK based and offer tempting prices. I purchased a Dyson V11 Torque Drive Cord-Free Vacuum Cleaner - over a month ago. I am still waiting for the product, not sure if I will ever receive it. It is apparently being held in customs. I didn't know when ordering it will be imported from abroad. When I made repeated enquiries they informed me with a standard reply; "We regret to inform you that your order is being held in customs, right now there is nothing much more we can do except wait for customs to process the parcel. This will either result in them releasing your order and it will continue being sent to the courier to deliver to you. Or customs will seize the order. In the event of this action, we can proceed with a reshipment or refund." The latest reply after over a month is, "the case is still under review and customs still has your parcel. We are still awaiting results back from the customs." Not even sure if they are scammers and how long they will be around in business. If anyone knows how to report them to some law enforcement authorities or a watchdog, please advise. I strongly advise you not to use this company.”

Helpful Report

Posted 5 years ago

“Stay away from this company, they are only con artists, waiting for over a month for my phone and still nothing, no reply back from company and no refund which was requested.”

Helpful Report

Posted 5 years ago

“Never received order and no reply back from eglobal or no refund, been over a month now”

Helpful Report

Posted 5 years ago

“I ordered a phone from them and it took them over a week to tell me it was out of stock. Then after waiting over 3 weeks to receive it they sent me an American charger with a cheap Chinese adaptor. When I asked for a UK charger they replied "Please be advised as our products are sourced internationally, therefore you may find charger for different regions. That is why we have provided an adapter for you to use the item in your region." they added that if I wanted to return the item I could do so under their "Moneyback Policy" which means that I have to pay for postage plus £15.00!!! I will never buy from China or Hong Kong again!”

Helpful Report

Posted 5 years ago

“ITEM STOLEN/NO WARRANTY I bough Sigma 16 mm. F1.4 lens for MFT mount. It was working ok for some time. Then one day it stopped working. I contacted eglobalcentraluk.com and they adviced to send the lens to them for repair. I did that and even though they confirmed that they received the lens, IT'S 4 MONTHS NOW and they are still fixing it... All in all, I believe they just stole my lens. THE LESSON HERE IS SIMPLE: AVOID THIS SHOP UNLESS YOU DON'T CARE ABOUT WARRANTY/CUSTOMER SUPPORT!”

Helpful Report

Posted 5 years ago

eGlobal Central is rated 1.6 based on 438 reviews