eGlobal Central Reviews

Name: eGlobal Central
Rating: 1.61

1.6 Rating 436 Reviews

15 %

of reviewers recommend eGlobal Central

Company Reviews

Questions

Metrics

1.6

Based on 436 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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eGlobal Central 1 star review on 25th February 2021

Anonymous

Anonymous // 01/01/2019

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“Worst experience shopping online. Even though watch is listed as "lost in transit", eglobal has refused to refund my money and for some reason paypal refused to refund the money. Thieving clowns!!!”

Helpful Report

Posted 5 years ago

“Before buying from eGlobal you should ask yourself whether you're a patient person or someone of a nervous disposition. If the answer is no to either or both of those then here be dragons... Walk away and find your bargain elsewhere. I have a feeling that most of the (negative) reviews on here are from generally impatient people who gave up on the process before it finished. You have to understand that eGlobal is based in Hong Kong. They have a warehouse situated in the UK, but the company is not here. So contact can seem frustratingly limited. When you contact the company, do it through their support email, do not try and open a support ticket because it will never get answered. If you contact them on a Friday, then don't expect a reply until Monday. Hong Kong time is 8 hours ahead. Purchase only via Paypal or credit card, so you can get your money back if you need to. Finally, do use the purchase insurance. I've read reviews of them not replacing lost uninsured items. eGlobal unfortunately use Yodel to deliver their parcels. I ordered a Samsung Galaxy Tab S3 on Black Friday after much researching of eGlobal and a little hand-wringing. I spoke to a couple of people who'd left eGlobal reviews on YouTube. They'd all gotten their stuff, so thought I might as well buy a new Tab S3 for the price it was being sold 2nd hand in most places I looked. So I waited. After a week and a bit I hadn't heard anything about the order, so sent an email enquiring the status. They told me that the Tab S3 had been really popular and they had no stock in their UK warehouse and would have to ship it to the UK. Thought to myself that this was fine... I was prepared for this. Plus it's probably the worst time of the year to make this order. A couple more weeks later I got an email giving me a Yodel tracking number and telling me that Yodel will sort it out in 1-2 working days. I wait 2 days and check the Yodel site. The status reads "Your parcel will soon be with us". I contact Yodel, who tell me they don't have the parcel yet, so send another email to eGlobal. I'm told not to worry and to be patient. Another week goes by and my order has been sitting in the same status on the Yodel page. Another email is sent. eGlobal apologise tell me that they are trying to advance my order and I should expect to see the status change soon. Another week goes by and no change or messages. Yodel are still saying they've not got my order. I'm at the edge of losing my rag by now and send 4 angry emails to them, but it's Friday and I have to wait for the weekend to pass before I get an answer. This leads to this morning when I wake to find a message from eGlobal saying that Yodel have my parcel. I check the page and whoopdeedoo! My parcel is finally at my local depot... Then out for delivery... Then bloody delivered!!! So yes, I have my Tab S3... It's bloody lovely and genuine (International model - Korean). Was very well packed with no signs of package tampering. All came good in the end and I'm happy... BUT it was a stressful few weeks. I made sure I knew what I was getting into before buying but still the experience really tested my normally super-patient self to the extreme. So yeah, buy from eGlobal but be very aware and use some common sense to avoid maximum stress. I made my order 26/11 and didn't get it until 31/12 but did order at the worst time! Wasn't sure how to star this so gave it a 3, but I'd give it a 3.5/5. Item was exactly as described and eGlobal always answered my messages. Happy shopping with eGlobal *crosses fingers hard* ;)”

Helpful Report

Posted 5 years ago

“Ordered a new Samsung phone and it after opening it found out it requires a European Sim only!! Never said this is phone details and when I asked the company they did not respond. Trying to return with no luck so far. Huge mistake trying to save a buck. and now I may lose all my money. :(”

Helpful Report

Posted 6 years ago

“Stay well away! Impossible to cancel order. I tried minutes after purchasing when I found out it is a Chinese company, not U.K. On website you have to 'Submit a ticket' I clicked on link plenty of times but nothing happened! You can't cancel by email or phone (don't bother, phone line is dead). I did find a marketing email address, they did respond a few days later confirming my request to cancel, said it was too late! It arrived a few days later, a Chinese Nintendo Switch. Now sending it back to China, including £15 admin fee and shipping costs!”

Helpful Report

Posted 6 years ago

“Didn’t get item - fighting for refund - yodel lost or stole the parcel and Eglobal do nothing - I have cctv on house to prove no person game to my property as stated by yodel - going down small claims route with yodel and will report as a theft - use other companies not this one - no refund seems to be happening”

Helpful Report

Posted 6 years ago

“Please do not use this company they fabricate items have been delivered and they haven't. When raising a complaint they leave it a considerable time between responses and then close the case without addressing the matter. This company is unethical and does not have any customer care”

Helpful Report

Posted 6 years ago

“Ordered an item on 7th December as website claimed was in stock. Had chase Eglobal up and was told not in stock and awaiting delivery. Finally sent out on 19th December but still not arrived. Estimated delivery by parcel company is 28th Dec. Was supposed be a Christmas gift.”

Helpful Report

Posted 6 years ago

“First of all ,my transaction is under a PayPal dispute and waiting to be reviewed by ..The 28th of Nov I bought a Xiaomi Pocophone on Eglobal UK,with the fastest shipping option included, thinking them were located in UK,they are not,they are 100% Chinese company that deliveries from China So I realized that,my had,just when I ve got the shipment and place confirmation .So I immediately asked for more information about the shipment and have benn told to don t worry ,the object will be delivered very soon .The order has been stuck for one week at the custom..So I contacted them again and they just ignored me.I opened a PayPal dispute and them contact me saying they will investigate but I asked for a refund,after that keeping ignoring me again.At the moment the object still stuck at custom for a sort of problem with the goods itself .Only God knows what kind of mess those guys have done!Avoid those people as much you can and trust the all bad reviews they ve collected..that s what I ve got to save just 20 pounds! On Friday the courier delivered the goods but I sent it back.The package was without any kind of protection and wrapped in a black garbage bag!”

Helpful Report

Posted 6 years ago

“Ordered on Saturday, arrived 4 days later despite being less than a week before Christmas - delighted with delivery and product.”

Helpful Report

Posted 6 years ago

“They sent me DOA broken phone and took more than a month and still not sorted. They are asking me to accept a replacement phone whilst I have been asking for a refund. now they confirmed that the phone they sent was broken, they should accept the refund as I don't need it any longer. Do I have to wait for their reply and a new phone for more than a month not buying a mobile phone for work? I don't think so. I even sent video clips as asked to tell them that the phone they sent was not working properly in the meantime. I have copied all the online discussions and video clips and keep it so that I can use it for dispute if they are not giving me a refund of nearly 200 pounds. Another thing is they sent me details of the product they sent, which was broken. It said it was made in Japan. I know it was not made in Japan as if it was made in Japan, there is a way of identifying it as I am Japanese. They even tell a lie of which country made it?”

Helpful Report

Posted 6 years ago

“No item, very poor customer service (Order #7171290). I placed an order on the 22nd Nov. I noticed in the tracking information the item hadn't been tracked any further since the 27 Nov. I contacted Customer Services who told me that the the item was stuck at customs and paperwork would be sent by the logistics team to get the item through. I was told they did not know how long this would take. I checked tracking again a few days later, which then stated the item had been returned to the shipper. I contacted Customer Services for clarification. Customer Services responded to tell me that all items returned to Aramex had been resent, no specific information about my item, and that I could apply to return the item once it had arrived - As I didn't ask this I asked for further clarification and new shipping information. I have received none. I was only told again that I can apply to return the item for a refund once it has arrived. The tracking number I have still states the item is being returned to shipper, so I doubt if this has even reached them yet! The Customer Service team have been unable to provide any specific information as to where my item is and I have had to open a case for a refund. It looks as though a lot of people have suffered similar recently and just been told it's been resent with no specifics. It's likely I will have to try cancel the purchase on my card as eGlobal seem to have no idea what is going on. First time using this company and would advise you stay clear!”

Helpful Report

Posted 6 years ago

“I ordered Apple AirPods on 26th Nov 18, dispatched and tracking No received on the 5th Dec, checked on the 6th Dec was returned to Hong Kong from UK by senders request. Contacted company who said on the 6th Dec 18 I would get an immediate refund. 10th Dec 18 email stating that they have sent them again, to late purchased from a reputable UK company! I now have to wait again for their arrival, return and get a refund. Now opened a case with PayPal....what’s sounds to good to be true, usually is!”

Helpful Report

Posted 6 years ago

“No contact telephone number available just email inquiries. I've been trying for days to contact them after ordering a £180 watch 3 weeks ago. They either ignore the emails or don't commit to a delivery date. They wont give me a refund until I have returned the goods I haven't actually received. I will be pursuing them through the small claims court.”

Helpful Report

Posted 6 years ago

“Bought a phone my Sons birthday in November 2018. from Eglobal. The phone was sent via UPS and arrived at Tamworth England however it went missing pending investigation. After 3 weeks the phone is still lost with no apology from UPS. When asking for my money back from Eglobal Central they gave me back £10.00 compensation for phone I bought which cost over £120.00. No apology was given either by Eglobal. Please Please buyer be warned. I would not recommend them. Stay clear.”

Helpful Report

Posted 6 years ago

“don't buy from them my phone as been shipped back from customs”

Helpful Report

Posted 6 years ago

“No customer service at all. No one replies. The order is staying on hold for already 6 days and no shipping information. Don't even dare to buy anything without using PayPal.”

Helpful Report

Posted 6 years ago

“I ordered a galaxy note 9 , 400 pounds cheaper than UK price, I was a bit worried in the beginning because of such a good price and lots of bad reviews, but the tech support always replied to me within 2 hours of my request by email. The phone was delivered in exactly 2 weeks even though I ordered the 6-8 working days delivery. So I think that if the purchase is not urgent it is totally worth saving tha amount of money.”

Helpful Report

Posted 6 years ago

“IPAD 2018 ordered in error, as soon as it was ordered I knew there was something wrong as the money went instantly and no communication of any sort from the company. I opened a case with Paypal, but that was back at the start of November (now 3 Dec). The case got prolonged when the seller stated a tracking number? this has now dragged out the claim. still no communication from the seller. Just beware you will not get piece of mind like you do with Amazon or John Lewis.”

Helpful Report

Posted 6 years ago

“if you going to buy use paypal to cover your back on refunds or any problems I made a order and tracking still stuck at hong kong after 8days and got a case open with paypal so we see in the next 10days if it turns up but worrying thing is ive heard people getting faulty phones and being fobbed off saying theres nothing wrong when they get the item back”

Helpful Report

Posted 6 years ago

“No communication and no goods but have taken the money wish I had read the reviews before purchase , as others mentioned I thought I was dealing with a UK based company so that says it all really they hide behind a false web address. SAVE yourself the worry and anxiety pay a little extra from A bonified company lesson learned for me check reviews before purchase”

Helpful Report

Posted 6 years ago

eGlobal Central is rated 1.6 based on 436 reviews