eGlobal Central Reviews

Name: eGlobal Central
Rating: 1.59

1.6 Rating 431 Reviews

14 %

of reviewers recommend eGlobal Central

Company Reviews

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Metrics

1.6

Based on 431 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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eGlobal Central 1 star review on 25th February 2021

Anonymous

Anonymous // 01/01/2019

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“Please do not use this company they fabricate items have been delivered and they haven't. When raising a complaint they leave it a considerable time between responses and then close the case without addressing the matter. This company is unethical and does not have any customer care”

Helpful Report

Posted 5 years ago

“Ordered an item on 7th December as website claimed was in stock. Had chase Eglobal up and was told not in stock and awaiting delivery. Finally sent out on 19th December but still not arrived. Estimated delivery by parcel company is 28th Dec. Was supposed be a Christmas gift.”

Helpful Report

Posted 5 years ago

“First of all ,my transaction is under a PayPal dispute and waiting to be reviewed by ..The 28th of Nov I bought a Xiaomi Pocophone on Eglobal UK,with the fastest shipping option included, thinking them were located in UK,they are not,they are 100% Chinese company that deliveries from China So I realized that,my had,just when I ve got the shipment and place confirmation .So I immediately asked for more information about the shipment and have benn told to don t worry ,the object will be delivered very soon .The order has been stuck for one week at the custom..So I contacted them again and they just ignored me.I opened a PayPal dispute and them contact me saying they will investigate but I asked for a refund,after that keeping ignoring me again.At the moment the object still stuck at custom for a sort of problem with the goods itself .Only God knows what kind of mess those guys have done!Avoid those people as much you can and trust the all bad reviews they ve collected..that s what I ve got to save just 20 pounds! On Friday the courier delivered the goods but I sent it back.The package was without any kind of protection and wrapped in a black garbage bag!”

Helpful Report

Posted 5 years ago

“Ordered on Saturday, arrived 4 days later despite being less than a week before Christmas - delighted with delivery and product.”

Helpful Report

Posted 5 years ago

“They sent me DOA broken phone and took more than a month and still not sorted. They are asking me to accept a replacement phone whilst I have been asking for a refund. now they confirmed that the phone they sent was broken, they should accept the refund as I don't need it any longer. Do I have to wait for their reply and a new phone for more than a month not buying a mobile phone for work? I don't think so. I even sent video clips as asked to tell them that the phone they sent was not working properly in the meantime. I have copied all the online discussions and video clips and keep it so that I can use it for dispute if they are not giving me a refund of nearly 200 pounds. Another thing is they sent me details of the product they sent, which was broken. It said it was made in Japan. I know it was not made in Japan as if it was made in Japan, there is a way of identifying it as I am Japanese. They even tell a lie of which country made it?”

Helpful Report

Posted 5 years ago

“No item, very poor customer service (Order #7171290). I placed an order on the 22nd Nov. I noticed in the tracking information the item hadn't been tracked any further since the 27 Nov. I contacted Customer Services who told me that the the item was stuck at customs and paperwork would be sent by the logistics team to get the item through. I was told they did not know how long this would take. I checked tracking again a few days later, which then stated the item had been returned to the shipper. I contacted Customer Services for clarification. Customer Services responded to tell me that all items returned to Aramex had been resent, no specific information about my item, and that I could apply to return the item once it had arrived - As I didn't ask this I asked for further clarification and new shipping information. I have received none. I was only told again that I can apply to return the item for a refund once it has arrived. The tracking number I have still states the item is being returned to shipper, so I doubt if this has even reached them yet! The Customer Service team have been unable to provide any specific information as to where my item is and I have had to open a case for a refund. It looks as though a lot of people have suffered similar recently and just been told it's been resent with no specifics. It's likely I will have to try cancel the purchase on my card as eGlobal seem to have no idea what is going on. First time using this company and would advise you stay clear!”

Helpful Report

Posted 5 years ago

“I ordered Apple AirPods on 26th Nov 18, dispatched and tracking No received on the 5th Dec, checked on the 6th Dec was returned to Hong Kong from UK by senders request. Contacted company who said on the 6th Dec 18 I would get an immediate refund. 10th Dec 18 email stating that they have sent them again, to late purchased from a reputable UK company! I now have to wait again for their arrival, return and get a refund. Now opened a case with PayPal....what’s sounds to good to be true, usually is!”

Helpful Report

Posted 5 years ago

“No contact telephone number available just email inquiries. I've been trying for days to contact them after ordering a £180 watch 3 weeks ago. They either ignore the emails or don't commit to a delivery date. They wont give me a refund until I have returned the goods I haven't actually received. I will be pursuing them through the small claims court.”

Helpful Report

Posted 5 years ago

“Bought a phone my Sons birthday in November 2018. from Eglobal. The phone was sent via UPS and arrived at Tamworth England however it went missing pending investigation. After 3 weeks the phone is still lost with no apology from UPS. When asking for my money back from Eglobal Central they gave me back £10.00 compensation for phone I bought which cost over £120.00. No apology was given either by Eglobal. Please Please buyer be warned. I would not recommend them. Stay clear.”

Helpful Report

Posted 5 years ago

“don't buy from them my phone as been shipped back from customs”

Helpful Report

Posted 5 years ago

“No customer service at all. No one replies. The order is staying on hold for already 6 days and no shipping information. Don't even dare to buy anything without using PayPal.”

Helpful Report

Posted 5 years ago

“I ordered a galaxy note 9 , 400 pounds cheaper than UK price, I was a bit worried in the beginning because of such a good price and lots of bad reviews, but the tech support always replied to me within 2 hours of my request by email. The phone was delivered in exactly 2 weeks even though I ordered the 6-8 working days delivery. So I think that if the purchase is not urgent it is totally worth saving tha amount of money.”

Helpful Report

Posted 5 years ago

“IPAD 2018 ordered in error, as soon as it was ordered I knew there was something wrong as the money went instantly and no communication of any sort from the company. I opened a case with Paypal, but that was back at the start of November (now 3 Dec). The case got prolonged when the seller stated a tracking number? this has now dragged out the claim. still no communication from the seller. Just beware you will not get piece of mind like you do with Amazon or John Lewis.”

Helpful Report

Posted 5 years ago

“if you going to buy use paypal to cover your back on refunds or any problems I made a order and tracking still stuck at hong kong after 8days and got a case open with paypal so we see in the next 10days if it turns up but worrying thing is ive heard people getting faulty phones and being fobbed off saying theres nothing wrong when they get the item back”

Helpful Report

Posted 5 years ago

“No communication and no goods but have taken the money wish I had read the reviews before purchase , as others mentioned I thought I was dealing with a UK based company so that says it all really they hide behind a false web address. SAVE yourself the worry and anxiety pay a little extra from A bonified company lesson learned for me check reviews before purchase”

Helpful Report

Posted 5 years ago

“I bought a phone in April so far I have not received a phone or refund.”

Helpful Report

Posted 5 years ago

“Sent me a glitchy Motorola g6 plus. Charger impossible to use even with plug adapter they provided. Complete scam!”

Helpful Report

Posted 5 years ago

“The 2 year warrenty is useless, staff lie and manipulate to get out of the warranty they offer on all sales. My £280 sony headphones suffered from a widly known design issue where they cracked and then broke on the headband in less than a year from regular use and never being dropped. This is a known deisgn flaw reported widely online. I explained this to them many times sharing all the reports of the issue online and the staff kept repeating the same inaccurate thing that physical damage is not covered and telling me I dropped them when I didn't. they link to a warrenty which doesn't even mention physical damage let alone physical faults, which is what this issue is about. I did not damage my headphones, the broke. They are liars and manipulative to try and avoid sticking to the warranty they offer.”

Helpful Report

Posted 5 years ago

“Phew! just received my orders (two phones) few minutes ago. It took approximately 6 working days as expected. Trust me my hand was in my mouth all through cos of all the reviews I have reading on here. I was tracking my orders right from day 1 (I think 3 or 4 couriers were involved). Anyways, Yodel delivered and I can say my phones was intact, packaging was neat and they work fine. My advice: If you want to take risk and exercise patience at the same time u can buy from them. will I buy from them again after all the panic, 70% sure. Mind u I didn't pay for insurance or express delivery. Was I lucky? not sure. Lastly, do not pay too much attention to what people say here, I advise you go with your guts.”

Helpful Report

Posted 5 years ago

“Well looking at all the reviews on here I was very sceptical to say the least. However I proceeded and ordered a camera at almost £250 under shop price. Immediately I received an email telling me exactly what was happening and I was given a tracking order to which I could have an update every day.....brilliant. The camera turned around a week and half later as predicted. Upon opening the box everything was in place, NO copies or broken bits....everything was as it should be? Charged the battery, flashed it up, all good, no problems whatsoever. Would I use again......you’re damn right I would. Wouldn’t pay rip off high street prices again. It’s a shame they don’t do laptops. BZ to E global.”

Helpful Report

Posted 5 years ago

eGlobal Central is rated 1.6 based on 431 reviews