“The worst company I have ever dealth with! Extremely disappointed as you are promised everything when signing up with them. To start of paying 40euro a month for Internet to 54euro is just crazy. How they get away with adding charges while is contract. I will never go with this company again they are con artists. When its too good to be true it always is.”
“The only way to get free from eir is to cancel the direct debits and wait for subs to send you a demand for money. I went through all avenues trying to cancel their services and nothing worked. The final bill can be hefty but knowing you are finally free of these gansters is well worth it. Once you pay subs everything to do with eir ends. Best to cancel the direct debit closer to your contract ending so the final bill won't be too much. Ignore their letters, its the only true way of getting free from them. Ringing them is a waste of time as trickery will be at play there trying to scam you into a new contract. Ignore ignore ignore.”
“The worst company I have ever dealt with. Low prices are a scan. They will charge you what ever they want. They will sign you in to a new contract without your permission and the charge you 200 euros to get out of it. Corrupt is an understatement. The app does not work the customer service representatives both in person are all either mentally challenged or I'll intended. Stay away specially of you are a foreigner as they will treat you even worse.”
“The worst company I've ever dealt with No word whatsoever wouldn't recommend them to my worst enemy Ring them up and after a long struggle got to talk to a very unhelpful chap who had no interest in helping anybody Well thank god there's other companies out there interested in doing business so we don't have to put up with that bulls***”
“Hi , i have been with eir business for 5 years ,we move new office , ask them for moving out ,unforutnately they could not get the services to the new building , which i was need to pay them twice early cancellation fees charge for old account and for new account where they never install the broaddband services . Paid them 500 euro for only sign up contract . i would suggest any business owner or landlord please stay away with eir , they are very rude even when i have try to explain we never received any broad installation , but they keep insist due we sign a contract one month we need to pay early contract service when service was never proviced”
“Signed up for broadband 3 months ago. Lots of failed appointments. Civics coming. Then different civics when I called EUR told various lies. Asked for a manager to call me back and no call. The worst customer service I’ve ever experienced. Consistent with other reviews.”
“Dreadful broadband ... they have been billing my brother in Dublin for 10 months ... he has no landline - he cancelled it 10 months ago. He's not a customer & rang them loads of times. I am a customer at present so have been ringing them from Cork to try to stop the bills to my brother in Dublin. Once these are stopped I'll follow suit and cancel everything to do with Eir. Everything they do is outsourced, like an octopus & no arm knows what the other arms are doing. Excellent article by Trevor Laffan in The Echo, Jan 23rd 2023 outlining the situation”
“Absolutely horrible network. It’s a scam. They’ll put you in a 12 month contract and provide the worst internet service you can imagine. The Wifi drops at least 4-5 times in a day, taking upto 5 mins for it to reboot. I would advise people to stay away from eir.”
“Lost a laptop with all my information on it some time ago and keep getting scam calls because of them
No apology or nothing offered
Last February they rang me with an offer of a price freeze on my broadband with a 2 year contract after 1 month i get notification of a 5 euro price increase per month with a letter to cancel the contract
I rang them and they said if i didn't cancel the 5 euro would be waived
I said i would stay and im still getting charged the 5 euro per month
I shouldn't have trusted them
Tried several times to call them waiting sometimes for 30 minutes and keep getting told they wont waive it
Please don't trust them with any offer and read the reviews there very poor
Im with them 15 years and have endless hassle with them cant wait to get out of this contract
Believe all the bad press they get both in the media and online
They scammed me and will do the same to you
STAY AWAY”
“Worst company I ever dealt with in my life. Rude, ignorant and arrogant people and liars to top it all off. No WiFi for the 4th time since installing it I'm expected to wait 4 days. Telling me lies saying they phoned and they didn't there quick enough to take the money for the bill though. Don't ever go with Eir”
“Hi I was reluctant to change with notice required from Virgin and hassle etc.
From the Eir sales to the installation it all went 100% on date and time.
It was an awkward installation 50M in old blocked ducting etc for the new Fibre cable . I wanted the Router in the centre of house as I had existing data cables to plug in etc .
Sean Keenan the engineer explained everything and the Router setup etc he had it all completed in a few hours.
Set it up and tested.
Nothing was a problem 👍 Thanks Sean great job.
It’s working on Mobiles ,TV’s ,heating ,work PC etc.
I hope existing phone numbers will be transferred soon .
Broadband costs have increased a lot I opted for 24 months €39.99 a month including phone of peak calls.
I hope Eir keep 24 month disconnected contract to avoid having to change providers.
I am looking at the €9.99 sim only plan no limits.
I would recommend changing should have changed last year.
Ray”
“In my new premises over 8 weeks and still no services. Told something different every time I call. Told it's technical well I think technical should get their finger out off their a"" and get something done. I'm highly thinking of going with another comhow would they like to go over 8 weeks without TV”
“People in store are very friendly indeed however they do not tell you many information, for which later on you are charged. I would never set up direct debit with EIR. They take a lot of different 'charges' which NO ONE mentions to you in the store or through the phone. I wanted to get a pay as you go for my additional phone for 2 months. The lady said its easier to just merge it with my current plan (paid by direct debit). She said its free and i will have one bill for 2 numbers. She FORGOT to mention that there is a fee of €10 for SETTING IT UP (you cant even use it as a credit only a fee on your bill) and she FORGOT TO SAY AGAIN that to cancel it you will need to give them 30 days notice or pay additional €10 for transferring for pay as you go. So I lost €20 and shouldn't have as they stole it from my account. I was not informed about those fees in the store by anyone!
Another thing is the plan for 35 monthly with €15 discount (leaving you with €20 per month). The discount is for 6 months, but they said you can renew it after. I called after 6 months and renewed it. After 3 months I realised it was not on the bills and all of that time I was paying €35 per month. When I called the customer service they cant even give you a refund! They can put it as a credit on your bill. I also asked for any confirmation that I will receive the credit (looking at the past where someone says I will get something and I do not get it on the end). And the guy said he cannot sed me anything, I just need to wait and see, and he gave me his first name (as if there was only one Fiarha in the company). Unfortunately now I need to wait 1.5 months to use up my money which was stolen from me and use as a credit, but then straight away I'm leaving EIR and never coming back. DO NOT SET UP DIRECT DEBIT WITH THEM or else they will be stealing your money without informing you earlier what you are actually paying for!”
“So, that is my story.
1. I applied for broadband, landline, mobile phone and Apple TV through the phone. The seller confirmed to me that the landline supports those services.
2. The technician showed up and installed the landline connection. He said that the line won't support speeds over 4 MBPS.
3. I called tech support, and they told me speed will come within 48 hours. I called again, they said that that is the top speed the line can get. Eir confirmed they have a policy of not selling apple TV services if speed is that low.
4. I called complaints, and they offered to substitute the landline modem with a mobile broadband connection, but I would have no apple TV. I opted in for that. According to them, they also adjusted the rates accordingly.
5. I went to an Eir branch to collect the mobile broadband and called customer service to opt out of the landline. They informed me that the mobile phone rates will go up as they removed the bundle discount since now this was no part of the bundle. In a nutshell; out of the blue, I got fewer services I opted in for, for more money. Customer service got a bit defensive but eventually after a while (and a few manager approvals), adjusted the rates back to what I opted in for as soon as I said that I will take this matter to my solicitor.
6. As the mobile broadband speeds were worst than average, I opted out of all services as I still was in the cool-off period. I got the email with the equipment I was debited and returned all debited equipment to the closest Eir store, as per instructions.
7. Two months later, after switching to another company, I received a bill charge for about 140.00 EUR, because "I did not return the Apple TV and Modem".
8. I tried to call customer service to ask them to look into the extra charges, but since my customer account was deactivated, I could not reach them. Eventually, I went (again) to the local Eir store and they confirmed that there is a record of the returned equipment. They called customer service for me and confirmed they revoked the extra charges.
Hopefully, this matter has now come to an end.
A stopped clock is right twice a day.
Eir failed to even do that.”
“The biggest cheaters on the market.They promise offers when you buy product and you do not get them.Customer service totally useless.One tells you some things and the other something completely different.Madness and lack of any professional service.”
“Eir really do need to get their act together. I have received an email from a debt collection company informing me I owe them money. I don't owe a penny, crazy company”
