“I had almost lost hope that my order would arrive because I live in an apartment with a door code. I left instructions for my delivery person on the mail box and like a knight with shiny nicotine he delivered them to me! It may take a bit to get them but you can't beat the prices. I will be a repeat customer for many years to come!!!”
“EV used to be a great company to deal with and I used them for years. Should have taken a hint from the last order I had with them. This order took 19 days to arrive. When I emailed them, the response I received was that they only use local shippers so it takes a little longer. Mine must have fallen off the turtle express more than once. No apologies for lack of service and no shipping alternatives offered. Just glad it wasn't a life threatening medication.”
“I'd give zero stars if possible!!! Horrible communication and unable to get a hold of this company. No idea where my order is due to their lack of customer service. I'll never ever go through this again. Way to many other companies to give my money to.”
“What a joke… first they say they don’t deliver to my zip “due to lack of couriers in your area.” What??? So the usps doesn’t deliver to me? Ok chief. Then they tacked on a $7 signature fee like I’m being done a favor to pay more to sign for something? No thanks. I’ll find a better company to give my money to.”
“Two out of three disposables defective and NOT covered under warranty. After shipping, taxes and wait time, I'm out 50 plus dollars with no recourse..”
“Says that they will use a shipper closer to Midwest or East but after five business days, they have not shipped from Cali....OH and they didn't have one of the items so I'm paying shipping but not getting it!!! No customer service response!!! They suck”
“Package was lost. I was required to sign it too, so not sure how the f it says delivered. USPS ain’t helping. Element vape says it’s on them. It has been so frustrating. This is 2/3 times this has happened ordering here. I will find somewhere more reliable.”
“It's been 3 business days and all they've done is locate the items and print the label, all done on the 11th of april of 2024. They also take multiple days to reply to any questions.”
“I place an order for Vape Juice on 4/1, today is 4/12 and I still have not gotten my juice, Their tracking system sucks! I will never order from this company again!”
“Vape Pens are NOT WORKING PROPERLY!
This is the email message I sent them, one day after receiving (3) vape pens I ordered...
After properly charging them, they only last for a short duration of about 30 puffs and quickly stop working... All (3) have the same issue. A 900mAh battery should last much longer. I am using NEW 510 thread chargers that turn green when fully charged and I remove them from the charger immediately. I am using genuine Aspire K-2 vaporizers with 1.6 Ohm BVC coils. I have the twist voltage control set between 3.8V and 4.3V
I would like to return these for a refund.
This was their response:
We are sorry to hear about this issue. At this time, we will do our best to offer you a viable solution to resolve this problem.
Please provide your order number and a video recording of the issue you are facing with the product at hand. Regarding the video you are to provide, please be sure to depict the present issue clearly.
Once you've uploaded the file(s), please respond directly to this email thread with the simple phrase "FILE UPLOADED"
Proceed to the link below to our File Upload Portal to upload the requested video:
CLICK HERE TO UPLOAD FILE
Please note that a video is required at this time to verify the defective issue so that we may pre-approve your return. We look forward to your response.
Thank you for your cooperation.
This was my reply to their response:
Did you even bother to read my detailed description of the problem in my message? I received this stuff only yesterday...
You sent me a canned response! Requiring me to send a video is ridiculous! I've been vaping for 20+ years, I'm 67 years old, I know when a product is defective.
Call me and I'll be glad to describe it again to you in person.
This is their last reply to me:
Unfortunately, we currently do not offer phone support at this time as we handle all customer inquiries via email.
Please note that in regards to our returns policies and guidelines, we require a video of the issue you are facing with your product to verify the described defective issue to pre-approve your return.”
“The company is awesome due to their prices. However it takes forever to receive the package. Can't even track it. Better buying local than waiting for what seems like forever just to save money. That's the only reason I'm giving them a 1 star. Sorry you lost me as a customer”
“First of all, they have the best selection. All the new stuff before anyone else. Prices are good and shipping is reasonable. Would highly recommend them to anyone who vapes!”
“Element vape continues to nothing short of amazing.. One of the best places to go to to help you quit smoking those nasty cigarettes!!!! Element has awesome people and awesome products. I will continue to buy from them forever I just wish eliquid could be shipped but that's not there fault... Thanks Element I'll send as many people as I can your way, and they are trustworthy so you have no need to worry about your purchases and who doesn't need that in there life lol.... Stay Cloudy Yall!! 😁💙✌️”
“Had a minor issue and got a speedy response from support. The issue was assessed and by having provided proper documentation, it was resolved within an hour or two. Great customer service and prices. I highly recommend EV!”
