“Worst service. Reserved 7 seater from GFK on 27 July, then checked in online 27 July in advance, and 28 July (today) when come to pick up car, the enterprise guy said there are no 7 seater available. What could be worst service than that? I already booked hotel for my family for the tour. Worst experience with enterprise, worst ever total scam”
“Made our reservations a week prior to our trip and had our confirmation email, yet when we went to pick up our vehicle they didn’t have any record of it or a vehicle for us to use. We had to make other arrangements which delayed our trip by several hours.”
“I rented a car at the Denver airport. Right after I left the rental lot the muffler tailpipe dropped off whatever it was bolted to on the undercarriage. It wasn't dragging on the pavement but it was bouncing around when I went over bumps in the road. I thought it was the luggage bouncing around in the back. I noticed what the problem was when I got to the hotel, but it was late. I took it back the next day and exchanged it for another vehicle. But they submitted a damage report and since I was the last to drive it, I ended up having to pay for the repairs. It cost $311. And to add insult to injury $120 of that was a $50 bookkeeping fee and a $70 diagnostic fee. I guess the diagnostic fee was for putting the car up on a hoist.
It wasn't like I was in an accident or anything like that. This was just a defective car. And having a picture of the back end of the car before I rented it doesn't prove anything. The bracket under the car could have been damaged and waiting to break as soon as the next poor soul drove it off the lot. I explained all of this to them but to no avail.
I guess the lesson to be learned from all of this is you need to thoroughly inspect the car yourself before you drive it off the lot. Including getting on the ground and checking out the undercarriage.”
“I rented a car from Pensacola to Houston no problems. got to Houston and rent a car to go back and they're telling me no I need a credit card. No one told me that I needed to have a credit card to come back to Pensacola until I went in there on my reserved day to pick up my car. They left me stranded in Houston. thanks a lot I hope they make it right soon. I have a job to go back to. Will change the review when they make it right”
“First of all, when I rented the vehicle, I initially planned to have it for a full week, but Enterprise put a hold on my bank account, so all of the things I needed to go take care of, I couldn't because my bank account was frozen. They said it would remain until I took the car back--even though I paid for everything right then.
Secondly, the car they gave me to drive sounded like it was going to fall apart! On the highway it made me a nervous wreck! The car was definitely in need of mechanical help. It was not a vehicle I felt safe in at all. For as much as they charge and all the conditions you have to meet in order to rent a vehicle, they need to do better. Their current standard is shameful.”
“I rented a car for a one day one way trip. Turned the car in early next morning and they charged her for two days. She has called numerous time to no avail they still
Haven’t returned her money. It’s been probably 2 months”
“Wasted time and fuel plus time of person dropping me off to rent a pick only to be told could not rent a truck with a debit card no where on agreement does it say must have major credit card. Planned trip for a major event was sadly cancelled thanks to Enterprise Grove city. Will have to think about planning any more trips where I need to rent a vehicle.”
“The line to pick up the car was super long. Like we were waiting for a ride or something. After a long flight the last thing you want to do is wait forever for your rental car.”
“DO NOT GO TO ENTERPRISE IN ALBUQUERQUE NEW MEXICO AT THE LOMAS AND BROADWAY LOCATION. POOR MANAGEMENT, LOUSY COMMUNICATION, DIRTY CARS, IGNORE MY NEEDS, LAUGHED AT MY CONCERN. I WILL NEVER USE ENTERPRISE AGAIN!!”
“Devin has terrible customer service. Denied me an upgrade because they didn’t have the car I reserved. Refused to allow me to speak to his manager. Said they’re not responsible for the cars listed on their site. Funny cause a Premium or Convertible said “call for availability”, not for the mid sized car I reserved. He is definitely not a great fit for the culture of this company as I have been a customer for YEARS and have NEVER been denied an upgrade for a vehicle that wasn’t available. This tells me someone isn’t managing their fleet correctly and he has no interpersonal skills whatsoever!”
“Several weeks ago I had a car accident in the insurance company sent me to Enterprise Rent-A-Car off of Metro parkway in fort Myers for rental car for several days. I live in Cape Coral so when I turn the rental car back in which should have been 100% paid for by the insurance company by all of a sudden get a $7 charge for a toll going across the bridge from fort Myers to Cape Coral where I live. Know anybody that lives in Southwest Florida either Cape Coral or fort Myers we all know that there are no longer attendance on the Cape Coral Bridges you can't stop and pay a $2 toll you either have to have a transponder or Lee county will charge you $5 and now Enterprise Rent-A-Car charges $7 and I just want to let Enterprise Rent-A-Car know that I will never use you again for a rental car in any way shape or form that you think you can rip people off by charging $7 for a $2 toll seen the last of my business”
“I had a confirmed reservation but day of pickup, I received a call explaining that because they could see that I had looked at multiple options and had an out of state drivers license, that I should call back before coming in as it seemed likely that I may not have the required credit to rent the vehicle ?!?! They had never met me, but apparently presumed that I must be some kind of trash!!!! Just the tone of this employee’s voice showed how he wanted me to l is how he was judging me. I had plenty of credit… I had checked into driving a car versus flying and then renting….”
“Reserved a car for my business partner who is 100% disabled. She was told she couldn't get a car. I've reserved vehicles for employees for years the same way. We called to find a solution. Enterprise had no solutions.
My 100% disabled partner had to uber to a hotel. HORRIBLE SERVICE. ENTERPRISE SHOULD BE ASHAMED OF THE WAY THEY TREAT PEOPLE.”
“What happened to Quality Service with Enterprise? What a nightmare! I give a (- 100).
We reserved a vehicle in a small town. No other rental companies around for miles (hrs away). The day of pickup, I was informed that there are no cars available. We called the toll-free number and reserved under a less ethnic name. At the end of the conversation, I asked the agent to confirm that there were vehicles there. She confirmed! She went on to inform that there are plenty of vehicles. I confirmed that I was confused because the site location for pickup had informed us, less than 10 min ago, of no availability and that they could not honor my reservation under my daugher's name. The agent became silent and transferred me to the site. That isn't helpful! Why are you sending me back to the problem? I called back and reached David in St. Louis who tried to help as much as possible. I believe that he understood what was going on, prejudice! David kindly reserved me a vehicle located in the nearest city (Tulsa) which was 1 hr, 45 min away. Great, however how are we to get there? The small city did not have an Uber, Lyft or Taxi service. I had to rent a local Uhaul ($400) to drive to Tulsa (there and back) to pick up the Enterprise or else, we would be stranded. Fast forward, I have been charged $950 for a 1-way rental that is $88 a day (3 days). When calling customer service (4-5 times thus far), comprehension appears to be an issue. I've conversed with csrs over seas a few times as well as USA reps but still no resolution to my request to be escalated. I have been sent in circles. I will "never" use their service again.
Enterprise your service has lost you a 20+ years of loyalty! Corporate should have stepped in an assisted with the non-honoring of the initial reservation, causing the additional challenges to get into a rental.
TTH and TFH”
“I would give the company zero stars if it’s available. Enterprise should be embarrassed for taking advantage of customers in uncontrollable situations. I sat on the phone with different representatives for 4 hours to let them know about the flight cancellation due to Crowdstrike update and Enterprise chose to charge more for one day of using a rental car that I paid less for during an entire week. Be aware that they will take advantage when it’s an opportunity to do so!”
“Rented me an EV with 8% battery...going down frwy and the alert screen popped up...I was so angry...3 am in the morning...unfamiliar city...don't know my way around ..senior person...DO NOT RENT FROM THEM!!”
“I used my company account to book a rental to be picked up on 7/9/24 as I was leaving early AM on 7/10/24 to travel.
Someone called me to confirm my rental on 7/8/24.
I arrived to pick up rental on 7/9/24 to find out they left a voicemail 1 hour prior to my pick up time stating they had no cars. I was at work and did not receive the voicemail so I went to pick up the car.
When I arrived, they said they had no cars available and would call me when one was available. Its 7/17/24 and I still had NOT heard from them. I ended up missing my meeting because I had made arrangements to be there by 9am on 7/10/24.”
“Terrible, terrible service! Went I went to pick up my rental car, I was treated disrespectfully, and was made to wait almost TWO HOURS for the car, despite the request having been called in DAYS before! And although I was told at that time, and again when I returned the car, that there would be NO out-of-pocket cost to me, because the entire cost of the rental was being paid by State Farm Insurance (as a result of a claim which had been processed and approved), and although I was clearly told that my credit card number was being requested by them ONLY for identification purposes, Enterprise subsequently charged $19.54 to my American Express Card, for a fraudulent charge which I suspect they have also charged to State Farm Insurance! (I have already disputed that charge with American Express.)
I strongly urge anyone needing to rent a car to avoid Enterprise!!!”
“The company has completed the impossible! They have actually got me to dislike an environment worse than the DMV. They corral you into a bland, dirty waiting room - so you get to awkwardly stare at other people who also get to awkwardly stare at you - wondering who is next. It reminds one of the scene in Beetlejuice as they await their fate in the Netherworld waiting room. It is a treat! On top of it, the employees get the luxury of making up stories in their own fantasy land. They will happily take your reservation for a specific time slot, so when you arrive they get to claim "your car is being cleaned". After 30 minutes of the 'great stare off' with other unfortunate souls, Enterprise then claims "our cars are getting oil changes at Firestone, they are on their way." After another nauseating amount of time, they then claim "people that were supposed to bring cars back didn't return them." It reminds you of The Blues Brothers where John Belushi is telling Carrie Fisher all of his excuses why he left her at the altar. The employees clearly have mastered this art. It is like this unbridled perverse enjoyment of diluting the truth that can only compare with a Seinfeld bit on the horrors of customer service ineptitude. My only post Enterprise Rent-A-Car experience regret is not waiting around to see how many more excuses or actually how long it would take, as I abandoned my arbitrary spot in line by getting an Uber to go somewhere else. Legend says people are still waiting there until this day - who knows. If you too would like to experience this gravitationally suck of an experience, you would be wise to make a reservation and experience it for yourself. Also, major kudos to the Enterprise Public Relations Team for responding to every review with the same bland "WE CARE! EMAIL US SO WE CAN DEMONSTRATE TO THE WORLD HOW MUCH WE CARE" response.”
