“Customer service was very rude while on the phone with me while trying to find a location near for my dad to get a car while his was in the shop. Went ton2 different locations neither had a car. Called back and reserved a car at TIA. Upon arriving the we find out the customer service person did not set up reservation drop location to correct place. TIA person for enterprise could not help and made me go back through customer service to have corrected. Then charged us 40 something more than what we were told. Having to get the rental was unexpected and frustrating enough, but the customer service with company was absolutely terrible.”
“Rented about 7 to 9 times and they gave me hard time about a damaged card when they know us. Then it broke down in the desert I had a baby and mother in law fighting cancer, they thing up on me and for four hours fought with them to get off the road. 4 hours no one as shown up I will post up date, about to have to leave car and call family to pick us up. St. George Utah”
“Roadside assistance left me stranded in an unknown area of Alabama, where they could not locate me. I was stranded for four hours before I called 911 to have the police assist me and getting a tow truck to tow me to the nearest location which was 40 miles away. The Montgomery airport to obtain a rental. How can a multi million dollar corporation leave a female stranded in the middle of nowhere and only be worried about their car and not the safety of the driver as well. On top of that, they charge me an extra day because they said that I was late when I received a text message confirming my return date was on a Saturday, which was the day. I returned it, but they still charge me for an extra day. Trash!!!”
“Reserved a car week before my trip.. supposed to pick up car at 12 noon.. was informed no cars available.. waited 3 hours before I got upgraded? To the only vehicle they had which was a Toyota truck.. reserved a mid size..no room for our luggage.. truck was a bumpy ride.. windshield was cracked.. made me miss my business meeting.. can't understand how they could possibly have so many people with reservations and not one single vehicle available”
“Enterprise on Bechtle Ave Springfield OH is THE worst branch I have ever dealt with. I have been an Enterprise Plus member for years. Springfield OH employees are rude, harassed me, then pit me on a do not rent/risk list all because they were confused as to where the car was even after repeatedly telling them. They refused to call the Enterprise in Lawerenceburg IN to verify vehicle was there which was on the contract to return to Lawerenceburg. The rental car my husband was renting through his work made arrangements for his car which we rented from same place and same day. There was a mixup and misunderstanding yet they refuse to make it right. Worst customer service ever!!!”
“Put me on the DNR LIST because of their racist employee in 2020 after 19th is years of renting with them mad a false accusation that the police was called on me never happened they support racist behavior from their employees just wanted the black people to know find another company they will also accuse you of damage that you never did to a car be mindful to always take pictures”
“I need a car for 2 months as my car is being repaired. Insurance set me up with Enterprise. The Toyota Highlander I received was saturated to the core with stale cigarettes. So much so, my 2-car garage reeked the next morning. I picked up the vehicle at the Rodney Parham branch in Little Rock, AR. I had to change my clothes when I got home because my clothes absorbed the odor. The car was also dusty and dirty, with holes in the carpet, and a “Maintenance Required” message on the dashboard. I had no luck getting replacement from the branch that provided the vehicle. I called 3 other branches and none had cars available.
I contacted the 800 number from the Enterprise web site. Ra really nice man made me a reservation at the Little Rock airport and I left immediately for an hour drive. I rode in 100° heat with the windows down to avoid the smell. I got there, and was told that the 800# “wasn’t a thing”, and that they didn’t have any cars. After telling them I wasn’t leaving until I got a car (as the line behind me grew), miraculously, I was given the choice of 3 vehicles.
I get they are busy. That was evident. But as a self-employed consultant, I lost five hours of my time at $200 an hour dealing with this. Had it been a problem my company had caused, I would have gone to great lengths to right the situation with my customer. Instead, I was treated as a bother. And, who will compensate my lost time?
I will never do business with enterprise again. I had to leave one star to write this review.”
“I went to rent a car at the 23306 location and was told i needed to pay $300 deposit w/ every rental. I have never had to do that. I will not be returning”
“We had a confirmation. They did not honor it at the location. No calls would go straight to the other area locations so there was no way to reserve without physically driving to other locations…. When you have no vehicles.”
“We reserved a truck from them about a month prior to the day we would be needing it. We were to pick it up at 9 AM on a Saturday morning which was one day earlier than we actually needed it but, the facility in Alexandria, LA is closed on Sunday. We arrived promptly at 9 and were told it was in the shop getting an oil change and would not be ready for 2 or 3 hours. I called their Customer Service who basically told me that they could not do anything about it but suggested we return at 11:30 and sit in the lobby and wait because yeah, they close at noon on Saturdays too. We went back to their office and were told that they no longer had the vehicle as they had rented it to someone else. You can call the location if you feel like wasting your time but, no one answers the phone. These people run this business in a sloppy, shoddy manner and do not care about their would be customers at all. They get paid for being there not for making people happy. People rent cars for a lot of different reasons, some because of a family crisis or situation. This was a very emotional set of circumstances for us and they just plain don't give a (bad word here).”
“I MADE A RESERVATION TO PICK UP MY VEHICLE TO BE TOLD THEY GAVE AWAY TO ANOTHER CUSTOMER I DROVE 24MILES TO THAT LOCATION TO BE TURNED AROUND WITH NO EXPLANATION THIS IS LUDACRIS AND I AM A MEMBER WOWW”
“Ethan manager at the enterprise and Matthew sucks! The worst customer service I’ve ever been a part of and I’ve been in Louisville longer than he’s been alive (Does he even know who Danny Crum is?)
He’ll bait and switch you he’ll tell you he told you something even if you weren’t around his head is so far up the corporate ass. You’re not gonna get a deal. You’re gonna get bait and switched w a lot of $$ BS! anywhere else is will b better deal! Hertz Avis, Was a lot nicer And professional !
Ethan/Enterprise in ST MATTHEWS is Serving nothing but 💩!”
“STAY AWAY!!!
Enterprise has been compromised and is still happening
Googled for head office phone number and got 1-888-791-2757
Called this number and they answer Enterprise car rental and had my personal info and rental info with only giving them my name long story short the asked me to get a cash prepaid visa to pay for the rental and I'd get a discount.
I informed the branch that I made the reservation with and the real head office and I haven't heard back from the after several attempts.”
“I needed a van rental in the UK without credit card. All over enterprises website they state ‘debit and credit cards accepted’ so I hired with them, paid, then when it came time to pick up the vehicle we were not allowed as we had no credit card. Staff were unhelpful. When it came to getting a a refund they said it would take 14 DAYS!!! To process. They took the money straight away but when they couldn’t provide the advertised service they take 2 weeks to refund. After 14 days was up and still no refund, they say it has been refunded on their system and they need to contact their team in USA to sort out the matter. They could do better”
“DO NOT RENT FROM THEM!!!
they will fraudulently try to claim damages on a vehicle, even though proof of damages existed prior. They will try to bill your credit card directly instead of going through the travel insurance purchased.”
“Jackson NJ location with Kyle and Chris as outstanding service ambassadors was key to an efficient, easy, well planned rental.
I really needed a comfortable vehicle to transport an elderly MIL and they delivered 5 star!”
“I went to rent a car from you today. Everything went great until I had to pay.
You terrible, outdated POS system couldn't read the chip on my card, and I was told that swiping the card wouldn't work, nor do you have a tap option.
You lost an almost $400 sale because your outdated POS system only has one option for card payment.
That is just absolutely pathetic for a company as big as yours to have such inefficient, outdated technology.
Absolutely pathetic. 🤦♂️
Location was in Bala Cynwyd, PA. This happened on 7/30/24
The employees were great. This is not a complaint against them, but a complaint about your horrible technology.”
“I have used enterprise many times with good results. Monday July 29 was exception to the rule. I inquired at the closest branch, 12 miles, and was told there was no availability there but the location 20 miles away in North Myrtle beech had a car. I call there and was told there was no car available, I would have to cab a 1 hour drive to Myrtle Beach airport. I booked on line and got reservation 1468368823. Name Nathan Gibson. I forked out $130 cab fare and was en route when I got a call from enterprise saying they did not have a car. I told them I had a confirmation. They said sorry, no car, nothing they could do. No more enterprise for me.”
