“Terrible service!
We booked a airport hire. I called 12 hours before the pick-up time to inform them that our flight was delayed.
They had our flight details, said that they would contact us if they couldn't hold hold the car for us, but, would stay open if it was not too late.
We received no contact, arrived at the outlet only to find it closed!
We were stranded, with children, at the airport!
And when I tried to ask for a refund, they refused!
Stay clear of them!”
“Customer service was very rude while on the phone with me while trying to find a location near for my dad to get a car while his was in the shop. Went ton2 different locations neither had a car. Called back and reserved a car at TIA. Upon arriving the we find out the customer service person did not set up reservation drop location to correct place. TIA person for enterprise could not help and made me go back through customer service to have corrected. Then charged us 40 something more than what we were told. Having to get the rental was unexpected and frustrating enough, but the customer service with company was absolutely terrible.”
“Rented about 7 to 9 times and they gave me hard time about a damaged card when they know us. Then it broke down in the desert I had a baby and mother in law fighting cancer, they thing up on me and for four hours fought with them to get off the road. 4 hours no one as shown up I will post up date, about to have to leave car and call family to pick us up. St. George Utah”
“Roadside assistance left me stranded in an unknown area of Alabama, where they could not locate me. I was stranded for four hours before I called 911 to have the police assist me and getting a tow truck to tow me to the nearest location which was 40 miles away. The Montgomery airport to obtain a rental. How can a multi million dollar corporation leave a female stranded in the middle of nowhere and only be worried about their car and not the safety of the driver as well. On top of that, they charge me an extra day because they said that I was late when I received a text message confirming my return date was on a Saturday, which was the day. I returned it, but they still charge me for an extra day. Trash!!!”
“Reserved a car week before my trip.. supposed to pick up car at 12 noon.. was informed no cars available.. waited 3 hours before I got upgraded? To the only vehicle they had which was a Toyota truck.. reserved a mid size..no room for our luggage.. truck was a bumpy ride.. windshield was cracked.. made me miss my business meeting.. can't understand how they could possibly have so many people with reservations and not one single vehicle available”
“Put me on the DNR LIST because of their racist employee in 2020 after 19th is years of renting with them mad a false accusation that the police was called on me never happened they support racist behavior from their employees just wanted the black people to know find another company they will also accuse you of damage that you never did to a car be mindful to always take pictures”
“I need a car for 2 months as my car is being repaired. Insurance set me up with Enterprise. The Toyota Highlander I received was saturated to the core with stale cigarettes. So much so, my 2-car garage reeked the next morning. I picked up the vehicle at the Rodney Parham branch in Little Rock, AR. I had to change my clothes when I got home because my clothes absorbed the odor. The car was also dusty and dirty, with holes in the carpet, and a “Maintenance Required” message on the dashboard. I had no luck getting replacement from the branch that provided the vehicle. I called 3 other branches and none had cars available.
I contacted the 800 number from the Enterprise web site. Ra really nice man made me a reservation at the Little Rock airport and I left immediately for an hour drive. I rode in 100° heat with the windows down to avoid the smell. I got there, and was told that the 800# “wasn’t a thing”, and that they didn’t have any cars. After telling them I wasn’t leaving until I got a car (as the line behind me grew), miraculously, I was given the choice of 3 vehicles.
I get they are busy. That was evident. But as a self-employed consultant, I lost five hours of my time at $200 an hour dealing with this. Had it been a problem my company had caused, I would have gone to great lengths to right the situation with my customer. Instead, I was treated as a bother. And, who will compensate my lost time?
I will never do business with enterprise again. I had to leave one star to write this review.”
“I went to rent a car at the 23306 location and was told i needed to pay $300 deposit w/ every rental. I have never had to do that. I will not be returning”
“We had a confirmation. They did not honor it at the location. No calls would go straight to the other area locations so there was no way to reserve without physically driving to other locations…. When you have no vehicles.”
“We reserved a truck from them about a month prior to the day we would be needing it. We were to pick it up at 9 AM on a Saturday morning which was one day earlier than we actually needed it but, the facility in Alexandria, LA is closed on Sunday. We arrived promptly at 9 and were told it was in the shop getting an oil change and would not be ready for 2 or 3 hours. I called their Customer Service who basically told me that they could not do anything about it but suggested we return at 11:30 and sit in the lobby and wait because yeah, they close at noon on Saturdays too. We went back to their office and were told that they no longer had the vehicle as they had rented it to someone else. You can call the location if you feel like wasting your time but, no one answers the phone. These people run this business in a sloppy, shoddy manner and do not care about their would be customers at all. They get paid for being there not for making people happy. People rent cars for a lot of different reasons, some because of a family crisis or situation. This was a very emotional set of circumstances for us and they just plain don't give a (bad word here).”
“I MADE A RESERVATION TO PICK UP MY VEHICLE TO BE TOLD THEY GAVE AWAY TO ANOTHER CUSTOMER I DROVE 24MILES TO THAT LOCATION TO BE TURNED AROUND WITH NO EXPLANATION THIS IS LUDACRIS AND I AM A MEMBER WOWW”
“STAY AWAY!!!
Enterprise has been compromised and is still happening
Googled for head office phone number and got 1-888-791-2757
Called this number and they answer Enterprise car rental and had my personal info and rental info with only giving them my name long story short the asked me to get a cash prepaid visa to pay for the rental and I'd get a discount.
I informed the branch that I made the reservation with and the real head office and I haven't heard back from the after several attempts.”
“I needed a van rental in the UK without credit card. All over enterprises website they state ‘debit and credit cards accepted’ so I hired with them, paid, then when it came time to pick up the vehicle we were not allowed as we had no credit card. Staff were unhelpful. When it came to getting a a refund they said it would take 14 DAYS!!! To process. They took the money straight away but when they couldn’t provide the advertised service they take 2 weeks to refund. After 14 days was up and still no refund, they say it has been refunded on their system and they need to contact their team in USA to sort out the matter. They could do better”
“DO NOT RENT FROM THEM!!!
they will fraudulently try to claim damages on a vehicle, even though proof of damages existed prior. They will try to bill your credit card directly instead of going through the travel insurance purchased.”
“I went to rent a car from you today. Everything went great until I had to pay.
You terrible, outdated POS system couldn't read the chip on my card, and I was told that swiping the card wouldn't work, nor do you have a tap option.
You lost an almost $400 sale because your outdated POS system only has one option for card payment.
That is just absolutely pathetic for a company as big as yours to have such inefficient, outdated technology.
Absolutely pathetic. 🤦♂️
Location was in Bala Cynwyd, PA. This happened on 7/30/24
The employees were great. This is not a complaint against them, but a complaint about your horrible technology.”
“I have used enterprise many times with good results. Monday July 29 was exception to the rule. I inquired at the closest branch, 12 miles, and was told there was no availability there but the location 20 miles away in North Myrtle beech had a car. I call there and was told there was no car available, I would have to cab a 1 hour drive to Myrtle Beach airport. I booked on line and got reservation 1468368823. Name Nathan Gibson. I forked out $130 cab fare and was en route when I got a call from enterprise saying they did not have a car. I told them I had a confirmation. They said sorry, no car, nothing they could do. No more enterprise for me.”
“Where do I begin! Supposed to pick rental up at 11, they call at.1045, they don’t have a suv for us. Then give us a line that there is recall on wagoners . State that they had to go to a town an hour away pick the car up and then go to airport to have it serviced (a wagoneer). So three hours after we are supposed to have a rental my husband calls for the third time. Oh yeah your rental is here. He gets there, the girl says the person that does all this stuff is on vacation. Husband was nice, ok. They say we will mark you empty so you won’t have to fill up before bringing back. He gets in car, the car is truly empty. He tells the people, he has to wait for it to be filled up. He brings the car home, it smells like a bag of weed, it’s dirty. Ok we can deal with that, and we all got a good buzz (kidding).
Get going down the road realize there is a knick in the windshield so he tries to call local place on hold for thirty minutes . Finally calls 1800 number they document it so we don’t get dinged. Then, we realize the tire back driver side light on air loss, stop to fill air in tire. Get going couple hours loss of air again. We FINaLLy get to where we need to be and go to a store, see a nail in the tire. At this point my husband is so stressed . No one can get us in to fix it right away. We call enterprise they say we can reimburse you if you get it fixed or trade it in at a local enterprise. My husband tells the he has a premium suv, they say they have one at the local airport. He gets there “no sir we don’t have a premium suv for you” now he is calling around trying to find a place to get it fixed. The rental car should be the least of our worries on our family vacation, but it has been the biggest stressor. Very disappointed . We are genuinely nice and patient ppl. This has just been a nightmare . Do better please”
“THE WORST CAR RENTAL PROVIDER"
You get to learn a lot about a business or a company by the way they treat the most vulnerable customers and the minority in our society.
"Yes I'm talking about Enterprise car- rental"
I had a horrible experience using their services, as for the customer service well there just as bad or probably worse. No sense of customer care at all
Took over a month to resolve an issue of their own doing but still had the audacity to take money out of my card credit unbelievable.
Give me a van with an outstanding charger from a previous driver then charge me the admin fees, then forwarded my personal detail to the third party company to come after me for the outstanding penalty chargers.
Seriously "You cannot make this up" unbelievable.
Then radio silence for weeks on end, in the event you manage to get hold of someone at Enterprise car - rental customer services, then it's pass the parcel time.
Because the right hand doesn't know what the left hand is doing.
Then as paying customers we're meant to believe this is the best car rental company in the UK. Wow shocking
I would advise anyone using Enterprise car rent service should exercise quotation and be very careful.
don't let the glits ad fool you.
Shout out to my bank HSBC BANK for helping me get my money back from this scammers .
Enterprise car- rental just in case your company/organisation develops some amnesia a quick reminder.
Just for the record Reference no: 4LSQ69
"You know who I am".
Ps. I got receipts too.
Ps. You ruined my holiday
Date of experience: 05 June 2024”
“THE WORST CAR RENTAL PROVIDER"
You get to learn a lot about a business or a company by the way they treat the most vulnerable customers and the minority in our society.
"Yes I'm talking about Enterprise car- rental"
I had a horrible experience using their services, as for the customer service well there just as bad or probably worse. No sense of customer care at all
Took over a month to resolve an issue of their own doing but still had the audacity to take money out of my card credit unbelievable.
Give me a van with an outstanding charger from a previous driver then charge me the admin fees, then forwarded my personal detail to the third party company to come after me for the outstanding penalty chargers.
Seriously "You cannot make this up" unbelievable.
Then radio silence for weeks on end, in the event you manage to get hold of someone at Enterprise car - rental customer services, then it's pass the parcel time.
Because the right hand doesn't know what the left hand is doing.
Then as paying customers we're meant to believe this is the best car rental company in the UK. Wow shocking
I would advise anyone using Enterprise car rent service should exercise quotation and be very careful.
don't let the glits ad fool you.
Shout out to my bank HSBC BANK for helping me get my money back from this scammers .
Enterprise car- rental just in case your company/organisation develops some amnesia a quick reminder.
Just for the record Reference no: 4LSQ69
"You know who I am".
Ps. I got receipts too.
Ps. You ruined my holiday
Date of experience: 05 June 2024”
